10-2
Solutions
Before reporting a malfunctioning system, refer to the following table and see if you can identify and fix the problem. If the problem persists
or you are unable to locate your specific need, contact your place of purchase or dealer.
Sound and display
SymptomPossible cause Solution
A blank screen appears and
sound is not audible. The system is turned off.
\225
Check that the start switch is in “ACC” or “ON.”
\225Press the [
POWER] button to turn on the system.
Sound volume is too low. On the control panel, turn the [VOLUME] knob to adjust the volume.
Sound is muted. On the steering wheel, press the [
] button to make the sound
audible.
Sound is audible from only one
side of the speakers. Sound is imbalanced.
On the All Menus screen, touch Setup >
Sound >
Position and
adjust the sound outputs for the left and right speakers.
> See
“ Position.”
The sound is cut off or noise is
heard. Vibration occurs in the system.
When the system vibrates, the sound may be cut off or noise may
occur. This is not a system failure. The system is restored as soon as
the vibration stops.
10-12
Broadcast reception
QI turned on the radio while driving but I heard no sound
but noise.
ADepending on the location, obstacles may cause
reception to deteriorate.
Radio reception rate may also drop when an on-glass
antenna is mounted on the rear window and the window
is tinted with metallic window films.
QI bought a new mobile phone and want to replace my old
phone with the new one to connect the system. How can
I register the new phone to the system?
AAn additional device can be registered in the same way
as in registration of a new device. You can register up
to 6 devices in the list of Bluetooth devices. To delete a
previously registered device, touch Delete Devices from
the list of Bluetooth devices, select the device to delete,
and then touch Delete.
> See “Deleting a registered device.”
QHow can I access the list of contacts while using a
Bluetooth phone?
AApprove access to the contacts when connecting your
mobile phone to the system via Bluetooth. The list of
contacts on the phone is downloaded to the system.
To see the downloaded list of contacts, press the [
]
button on the steering wheel and touch
on the call
screen. You can search for a contact and make a call to
the contact, or add the contact to the favorites.
> See
“ Dialing from the contacts.”
10-17
Important information
Before using your system, read and follow all instructions and
safety information provided in this user's guide ("User's Manual").
Not following precautions found in this guide can lead to an
accident or other serious consequences.
Keep this guide in your vehicle
When kept in the vehicle, this guide will be a ready reference
for you and other users unfamiliar with the system. Ensure that
before using the system for the first time, all persons have access
to this guide and read its instructions and safety information
carefully.
Warning
Operating certain parts of this system while driving can distract
your attention away from the road, and possibly cause an accident
or other serious consequences. Do not change system settings
or enter data non-verbally (using your hands) while driving. Stop
the vehicle in a safe and legal manner before attempting these
operations. This is important since while setting up or changing
some functions as you may to distract your attention away from
the road and remove your hands from the steering wheel.
ItemSpecifications
CDMA Reception Frequency:
869MHz to 894MHz(BC0),
1930MHz to 1990MHz(BC1)
Sensitivity:
-104dBm under(FER = 0.5 % under)
Transmission Frequency:
824MHz to 849MHz(BC0),
1850MHz to 1910MHz(BC1)
Maximum RF output power:
Power Class3(BC0),
Power Class2(BC1),
23.01dBm to 30dBm(conducted)
10-18
Navigation features
Navigation features included in the system are intended to
provide detailed instructions to get you to a desired destination.
Ensure that all persons using this system carefully read and follow
all instructions on safety information.
Distraction hazard
Some navigation features may require manual (non-verbal) setup.
Attempting to perform such setup or inputting data while driving
can seriously distract your attention and could cause an accident.
Stop the vehicle in a safe and legal manner before attempting
these operations.
Let your judgment prevail
Any navigation features are provided only as an aid. Make your
driving decisions based on your observations of local conditions
and existing traffic regulations. Any such feature is not a
substitute for your personal judgment. Any route suggestions
made by this system should never replace any local traffic
regulations or your personal judgment or knowledge of safe
driving practices.
General operation
Voice command control
Features within the system may be executed using only voice
commands. Using voice commands while driving allows you
to operate the system without removing your hands from the
steering wheel.
Prolonged views of screen
Do not access any function requiring a prolonged view of the
screen while you are driving. Pull over in a safe and legal manner
before attempting to access a function of the system requiring
prolonged attention. Even short views of the screen may be
hazardous if your attention has been diverted away from your
driving.
Volume setting
Do not raise the volume excessively. Keep the volume at a level
where you can still hear outside traffic and emergency signals
while driving. Driving while unable to hear these sounds could
cause an accident.
10-20
Index
A
Advanced system settings 9-6
Android devicesAndroid Auto 2-2
Apple devices Apple CarPlay 2-4
B
Battery warning 1-6
BluetoothBluetooth phone
Answering a call 6-14
Call 6-6
Contacts list 6-10
Dial pad 6-12
Favorites settings 6-8
Options during a call 6-15
Recent calls list 6-7
Switching to another call 6-16
Text message 6-16
Specifications 10-16 Bluetooth connection
Adding a device 6-3
Deleting a device 6-6
Device connection 6-4
Disconnecting a device 6-6
C
Component Names and FunctionsControl panel
Custom button 1-2
MAP button 1-2
MEDIA button 1-2
NAV button 1-2
POWER button/VOLUME knob 1-2
RADIO button 1-2
SEEK/TRACK button 1-2
SETUP button 1-2
System Reset button 1-3
TUNE knob/FILE knob/
ENTER button 1-3
Steering wheel remote control
Call button 1-4
End Call button 1-4
MODE button 1-3
Move button 1-4
Voice Recognition button 1-3
Volume lever/Mute button 1-3
Contacts list 6-10
Control panel 1-2
D
Date and time settings 9-21
Deleting a location 5-23
Destination search 5-3
Driving assist display 2-6
E
Editing a location 5-23
Editing a route 5-16
10-23
Sound Mood Lamp 2-15
Sound settings 9-10
Split screen 1-17
Steering wheel remote control 1-3
Surround view monitor
Door opening/mirror folding alert 2-9
Rear view video 2-9
Screen settings 2-10
Screen view 2-8
System Info 9-23
System status indicator icons 10-9
T
Troubleshooting 10-2 Bluetooth connection 10-5
Navigation operation 10-8
Phone projection 10-6
Sound and display 10-2
System operation 10-7
USB playback 10-4
TUNE Knob Function 9-7
Turning the system on or off 1-4
U
Update 9-26
USB file specifications 10-13
USB music 4-2
USB port 4-2
USB storage device specifications 10-14
Using the Driver talk mode in the
rear seat 2-11
Using the Quiet mode in the
rear seat 2-12
Using the rear-seat climate control
system 2-10
Using the sound mood lamp 2-15
Using the touch screen 1-6
UVO
Service 8-2
UVO menu
Diagnosing the vehicle 8-6
Driving Information 8-5
My POIs 8-7
Roadside Assistance 8-6
Settings 8-9, 9-19
Virtual Assistant 8-8
Voice Local Search 8-9
V
Vehicle settings 9-2
Voice memo 7-20
Voice recognition
Help 7-4
Microphone 7-2
Navigation commands 7-7
Other commands 7-10
POI name 7-11
Radio commands 7-10
Using the voice recognition 7-2
Volume setting 7-4
Voice recognition settings 9-14
10-25
Disclaimers
\225Driving while distracted is dangerous and should be avoided.
Drivers should remain attentive to driving and always exercise
caution when using the steering-wheelmounted controls
while driving.
\225Driving while distracted can result in a loss of vehicle control
that may lead to an accident, severe personal injury and
death. The driver’s primary responsibility is in the safe and
legal operation of a vehicle, and use of any handheld devices,
other equipment or vehicle systems which take the driver’s
eyes, attention and focus away from the safe operation of
a vehicle or that are not permissible by law should never be
used during operation of the vehicle.
\225SiriusXM®: SiriusXM Satellite Radio, SiriusXM Traffic and
SiriusXM Travel Link each require a subscription sold
separately, or as a package, by SiriusXM Radio Inc. If you
decide to continue your service at the end of your trial
subscription, the plan you choose will automatically renew
and bill at then-current rates until you call 1-866-635-2349
to cancel. See SiriusXM Customer Agreement for complete
terms at www.siriusxm.com. Other fees and taxes will apply.
All fees and programming are subject to change. Not all
vehicles or devices are capable of receiving all services offered
by SiriusXM. Data displays and individual product availability
vary by vehicle hardware. Current information and features
may not be available in all locations, or on all receivers.
Weather Forecast, Current Conditions may not be available in
all locations. Images above are for representative purposes only and are not real products. For actual features and images
of real products, consult the vehicle manufacturer. SiriusXM
is not responsible for any errors or inaccuracies in the data
services or their use in the vehicle. Travel Link Stocks displays
current price and daily delta of around 7,000 actively reported
securities traded on the NYSE
®, NASDAQ® and AMEX®. The
service is delayed approximately 20 minutes. SiriusXM satellite
service is available only to those at least 18 years of age in
the 48 contiguous USA, DC, and Puerto Rico (with coverage
limitations). SiriusXM Internet Radio service is available
throughout our satellite service area and in AK and HI. ©2018
SiriusXM Radio Inc.
\225 Android Auto: Vehicle user interface is a product of Google
and its terms and privacy statements apply. Requires the
Android Auto app on Google Play and an Android compatible
smartphone running Android™ 5.0 Lollipop or higher. Data
plan rates apply.
\225Navigation: Distracted driving can result in a loss of vehicle
control. When operating a vehicle, never use a vehicle system
that takes your focus away from safe vehicle operation.
Navigation is for information purposes only, and Kia does not
make any warranties about the accuracy of the information.