2020 KIA NIRO Warranty and Consumer Information Guide

48Arkansas Consumer Notice
If your vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, you may be entitled under the provisions of the Arkansas “Lemon Law” known
as the New Motor Vehicle Quality Assurance Act to a replacement or repurchase of the vehicle. Should you seek a
repurchase or replacement under your state “Lemon Law”, you must use BBB AUTO LINE, Kia’s third-party
arbitration program administered by the BBB National Programs, Inc., prior to initiating court action. However, if you
choose to seek other remedies under your state Lemon Law and remedies which are not created by the Magnuson-
Moss Warranty Act, you need not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 42-44 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under Arkansas “Lemon Law”, you must first:
1) Notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) Provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
For further information regarding your rights and obligations under the Arkansas “Lemon Law”, you may contact the
Consumer Protection Division of the Office of the Arkansas Attorney General at (501) 682-2341.
NOTICE TO CONSUMERS STATE OF ARKANSAS
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49
California Consumer Notice
Note. You are required to use BBB AUTO LINE before asserting in court any rights or remedies conferred by
California Civil Code Section 1793.22. You are also required to use BBB AUTO LINE before exercising rights or
seeking remedies created by Title I of the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to
seek redress by pursuing rights and remedies not created by California C\
ivil Code Section 1793.22 or Title I of the
Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required.
1. Kia participates in BBB AUTO LINE, a mediation/arbitration program administered by the BBB National\

Programs, Inc. (3033 Wilson Blvd. Suite 600, Arlington, VA 22201) through local Better Business Bureaus. BBB
AUTO LINE and Kia have been certified by the Arbitraiton Certification Program of the California Department of
Consumer Affairs.
If you have a problem arising under a Kia’s written new vehicle warranty, we encourage you to bring it to our
attention. If we are unable to resolve it, you may file a claim with BBB AUTO LINE. Claims arising under a Kia’s
written new vehicle limited warranty must be filed with the BBB within six (6) months after the expiration of the
warranty.
To file a claim with BBB Auto Line, call 1-800-955-5100. Your call will be automatically directed to the appropriate
BBB AUTO LINE office in California. There is no charge for this call.
2. In order to file a claim with BBB AUTO LINE, you will have to provide your name and address, the brand name and
Vehicle Identification Number (VIN) of your vehicle, and a statement of the nature of your problem or complaint.
You will also be asked to provide the approximate date of your acquisition of the vehicle, the vehicle’s current
mileage, the approximate date and mileage at the time your problem was first brought to the attention of Kia or one
of our dealers, and a statement of the relief you are seeking.
BBB staff may try to help resolve your dispute through mediation. If mediation is not successful, or if \
you do not
wish to participate in mediation, eligible consumers may present their c\
ase to an arbitrator at an informal hearing.
The arbitrator’s decision should ordinarily be issued 40 days from the time your compla\
int is filed (47 days if you
did not first contact Kia about your problem), or a delay of up to 30 days if th\
e arbitrator requests an inspection/
report by an impartial technical expert or further investigation and report by BBB AUTO LINE.
NOTICE TO CONSUMERS STATE OF CALIFORNIA
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50California Consumer Notice
3. California Civil Code Section 1793.2(d) requires that, if Kia or its representative is unable to repair a new motor
vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, Kia may be
required to replace or repurchase the vehicle. California Civil Code Section 1793.22(b) creates a presumption that
Kia has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within 18
months from delivery to the buyer or 18,000 miles on the vehicle’s odometer, whichever occurs first, one or more of
the following occurs:
• The same nonconformity [a failure to conform to the written warranty that substantially impairs the use, value or
safety of the vehicle] results in a condition that is likely to cause death or serious bodily injury if the vehicle is
driven AND the nonconformity has been subject to repair two or more times by Kia or its agents AND the buyer or
lessee has directly notified KIA of the need for the repair of the nonconformity; OR
• The same nonconformity has been subject to repair 4 or more times by Kia or its agents AND the buyer has notified
Kia of the need for the repair of the nonconformity; OR
• The vehicle is out of service by reason of repair of nonconformities by Kia or its agents for a cumulative total of
more than 30 calendar days after delivery of the vehicle to the buyer.
Notice as required above must be sent to:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
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51
California Consumer Notice
REMEDIES YOU MAY SEEK IN BBB AUTO LINE:
4. In using the BBB AUTO LINE, you may seek repairs, reimbursement for money paid to repair a vehicle or other
expenses incurred as result of a vehicle nonconformity, repurchase or replacement of your vehicle, and
compensation for damages and remedies available under Kia’s written warranty or applicable law.
REMEDIES YOU MAY NOT SEEK IN BBB AUTO LINE:
Punitive or multiple damages, attorney’s fees, or consequential damages other than as provided in California Civil
Code Section 1794(a) and (b).
5. You are free to reject the decision issued by a BBB AUTO LINE Arbitrator. If you reject the decision, you will be
free to pursue further legal action. The arbitrator’s decision and any findings will be admissible in a court action.
If you accept the Arbitrator’s decision, Kia will be bound by the decision, and will comply with the \
decision within
a reasonable time, not to exceed 30 days, after we receive notice of your acceptance of the decision.
6. Please call the BBB AUTO LINE for further details as to your eligibility for this program at (\
800) 955-5100.
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52Colorado Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating
court action. BBB AUTO LINE is a third-party arbitration service administered by the BBB Nati\
onal Programs, Inc.
However, if you choose to seek other remedies that are not under your state Lemon Law, you need not use BBB AUTO
LINE.
For additional information about BBB AUTO LINE, review Pages 42-44 of this book or contact Kia at the address or toll-
free number indicated on this page.
In order to seek enforcement of rights and remedies, including use of pr\
esumption of a reasonable number of repair
attempts under your state Lemon Law, you must first:
1) Notify Kia in writing at the address below, by certified mail, of the problem with your vehicle, and
2) Provide Kia an opportunity to repair your vehicle.
A notification form has been provided to assist you on the next page.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia Dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF COLORADO
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53
Colorado Consumer Notice
KIA MOTORS AMERICA, INC. PO Box 52410, Irvine, CA 92619-2410
NOTIFICATION TO MANUFACTURER
Name
Address
(Street) (City) (State) (Zip)
Phone
(Home) (Business)
Vehicle Information
(Model) (Year)
VIN Date of Purchase Mileage
Servicing Dealer
Number or Days Vehicle Has Been Out of Service
Number of Times the Dealer Has Attempted to Repair the Same Condition
Description of Concern
Written notification of the nonconformity to Kia Motors America, Inc., by certified mail at the address above is
required in order for the consumer to obtain remedies under the Colorado\
Lemon Law.
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54Colorado Consumer Notice
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55
Connecticut Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable
number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be entitled under the
provisions of your state “Lemon Law” or other applicable laws to a replacement or repurchase of the vehicle and/or other relief.
IN ORDER TO SEEK REMEDIES UNDER YOUR STATE LEMON LAW, YOU MUST FIRST:
1) NOTIFY KIA AT THE ADDRESS BELOW, IN WRITING, OF THE PROBLEM WITH YOUR VEHICLE AS REQUIRED
BY LAW; AND
2) Provide Kia opportunities to cure the nonconformity, defect, or condition.
Pursuant to Conn. Gen. Stat. § 42-179(e) of your state “Lemon La\
w”, no claim shall be made under this section unless at least one
attempt to repair a nonconformity has been made by Kia, its agent or authorized dealer; or unless Kia, its agent or an authorized
dealer has refused to attempt to repair such nonconformity.
The Connecticut Department of Consumer Protection provides an independent arbitration procedure for the settlement of warranty
disputes between consumers and manufacturers. Information regarding the independent arbitration procedure may be obtained
from the Connecticut Department of Consumer Protection, Motor Vehicle Dispute Settlement Program, 165 Capitol Avenue,
Hartford, CT 06106 or by calling the Connecticut Department of Consumer \
Protection at 1-800-538-CARS.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered by the
BBB National Programs, Inc. For additional information about BBB AUTO LINE, review Pages 42-44 of this book or contact Kia
at the address or toll-free number below.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please contact Kia
at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF CONNECTICUT
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