2020 KIA NIRO PHEV wheel

9-2
Troubleshooting
Before reporting a malfunctioning system, refer to the following table for troubleshooting
tips. If the problem persists or you are unable to locate your specific need, contact your
place of purchase or dealer.
Sound and display
SymptomPossible causeSolution
No sound System turned off
Ensure that the engine start/stop button
is set to "ACC" or "ON.″
Press the Power button to turn on the
system.
Low volume level Turn the Volume knob on the control panel
to adjust the volume.
System muted Press the Mute button on the steering
wheel to unmute the system.
Sound is heard from
only one speaker. Unbalanced sound
outputOn the Home screen, press All Menus
>
Setup > Sound > Position and change the
settings to adjust the sound balance.
Sound is cut off or
a distorted noise is
heard. System vibration
This is not a malfunction. Vibration can
cause distortion and even cut off sound.
The system will function normally when the
vibration stops.
The image quality is
deteriorated. System vibration
This is not a malfunction. Vibration can
cause distortion. The system will function
normally when the vibration stops.
Aged or
deteriorated
screen If the problem persists, contact your place
of purchase or dealer.
Small red, blue, or
green dots appear on
the screen. Because the LCD is manufactured with
technology requiring extremely high pixel
density, dead, stuck or poorly lit pixels may
occur. The permitted amount is no more
than 0.01% of the total pixels.

9-9
QWhat should I do if I want to switch
the call to my mobile phone while
on a call via the system?
APress and hold the Call/Answer
button on the steering wheel or
press Use Private on the screen
to switch the call to your mobile
phone.
QHow do I access the contacts in my
mobile phone from the system?
AWhen connecting your mobile
phone to your system, permit the
system to access the contacts saved
in the mobile phone. The contacts
will be downloaded to the system.
To open the downloaded contacts
list, press the Call/Answer button
on the steering wheel and press
on the phone screen. You can
search for a contact to make a call
or add it to favorites.
> See ″Making
a call via Bluetooth .″
QI changed my mobile phone that
was registered to the system via
Bluetooth. How can I register my
new mobile phone?
AYou can register additional devices
to your system by following the
instructions to pair a device. Up to
six devices can be added to your
system's Bluetooth devices list.
To delete a registered device, on
the Bluetooth devices list, press
Delete Devices, select the devices
to delete, and press Delete.
> See
″ Connecting Bluetooth devices .″
QHow do I answer a call?
AWhen a call comes in and a
notification pop-up window
appears, press the Call/Answer
button on the steering wheel or
press Accept on the screen.
To reject the call, press the Call end
button on the steering wheel or
press Reject on the screen.

9-10
Radio/media
QWhat kinds of media and radio
functions does my system have?
AYour system is enabled to play
various radio services and audio
through various types of media
(USB, etc.). For more information,
see the corresponding chapters.
QI want to move to the previous or
next song without controlling the
screen while driving.
AUse the Search lever/button on
the steering wheel to move to the
previous or next song.
Broadcast reception
QNo sound is heard or a distorted
noise is heard when listening to the
radio while driving.
ADepending on the location, the
reception may deteriorate due to
obstacles.
Attaching a window film including
metal components to the rear
window equipped with a glass
antenna may lower radio reception.
QWhat is the range of my wireless
connection?
AA wireless connection can be used
within about 10 m (about 33 ft). The
maximum Bluetooth range may be
affected by the usage environment,
such as the vehicle type, the system
platform, or the connected mobile
phone.
QHow many mobile devices can be
paired?
AUp to six devices can be paired with
your system.
QWhy is call quality sometimes poor?
ACheck your mobile phone′s
reception sensitivity when call
quality deteriorates. The call quality
may deteriorate when the signal
strength is low.
Call quality may also become poor
if metal objects, such as beverage
cans, are placed near the mobile
phone. Check to see if any metal
objects are near the mobile phone.
The call sound and quality may
differ depending on the type of
mobile phone.

9-16
Important information
Before using your system, read and follow
all instructions and safety information
provided in this user′s guide (″User′s
Manual″). Not following precautions found
in this guide can lead to an accident or
other serious consequences.
Keep this guide in your
vehicle
When kept in the vehicle, this guide will
be a ready reference for you and other
users unfamiliar with the system. Ensure
that before using the system for the
first time, all persons have access to this
guide and read its instructions and safety
information carefully.
Warning
Operating certain parts of this system
while driving can distract your attention
away from the road, and possibly cause an
accident or other serious consequences.
Do not change system settings or enter
data non-verbally (using your hands) while
driving. Stop the vehicle in a safe and
legal manner before attempting these
operations. This is important since setting
up or changing some functions as you
drive may distract your attention away
from the road and removing your hands
from the steering wheel may cause you to
lose control of the vehicle.
General operation
[Prolonged views of screen
Do not access any function requiring a
prolonged view of the screen while you
are driving. Pull over in a safe and legal
manner before attempting to access
a function of the system requiring
prolonged attention. Even short views
of the screen may be hazardous if your
attention has been diverted away from
your driving.
[Volume setting
Do not raise the volume excessively.
Keep the volume at a level where you can
still hear outside traffic and emergency
signals while driving. Driving while unable
to hear these sounds could cause an
accident.

9-17
Index
A
advanced system settings 8-5
all menus 1-10
Android Auto
settings 8-4
starting 2-3
Apple CarPlay
settings 8-4
starting 2-5
B
battery warning 1-6
beep, set 8-12
blue light filter settings 8-14
Bluetooth audio player
pausing/resuming 4-8
playing 4-6
playing the previous/next file 4-8
restarting playback 4-8
Bluetooth information 8-4
Bluetooth mode
connecting devices 5-3
deleting devices 5-5
disconnecting devices 5-4
pairing devices 5-2
Bluetooth phone
answering a call 5-12
call history 5-6
contacts list 5-9
favorites list 5-7
functions during a call 5-13
keypad 5-10
making a call 5-5
switching calls 5-14
Bluetooth settings 8-3
Bluetooth specifications 9-15
brightness mode, set 8-12
brightness settings 8-13
C
call history 5-5
charging current, set 2-17
charging management 2-15
climate control system 2-8
climate settings 8-2
component names and functions control panel
custom button 1-2
media button 1-2
power button/volume knob 1-2
radio button 1-2
reset button 1-2 , 9-6
search backward/forward
button 1-3
search knob 1-3
setup button 1-3
steering wheel remote control
call/answer button 1-4
call end button 1-4
mode button 1-4
mute button 1-4
search lever/button 1-4
voice recognition button 1-4
volume lever/button 1-4
contacts list 5-9
control panel 1-2
custom button, set 8-5

9-19
energy information 2-14
scheduled chargings 2-16
privacy mode 5-6, 8-4
proximity warning 2-8
R
radio
deleting stations 3-5
HD Radio 3-6
mode, change 3-3
number of saved stations 3-6
rearranging stations 3-5
saved stations, select 3-5
saving stations 3-5
scanning stations 3-4
searching for stations 3-4
SiriusXM 3-7
rear view
parking guides 2-7
rear camera operation, set 8-6
resetting to default
all menus 1-11
Bluetooth settings 8-4
display settings 8-14
home screen menu icons 1-10
home screen widgets 1-9
sound settings 8-12
system 8-9
S
scheduled chargings 2-16
screen saver, set 8-8
settings
advanced system settings 8-5
device connection settings 8-3
display settings 8-12
general system settings 8-6
sound settings 8-9
UVO settings 7-7 , 8-15
vehicle settings 8-2
SiriusXM radio 3-7
sound effect settings 8-9
sound output level, set 8-11
sound position, set 8-10
sound priority settings 8-11
sound settings 8-9
status icons 9-7
steering wheel remote control 1-4
system information 8-8
system reset 9-6
system specifications
Bluetooth 9-15
common 9-14
media player 9-12
modem RF 9-15
radio 9-14
system, turn on/off 1-5
T
time and date settings 8-6
touch screen, control 1-6
touch sound, set 8-12
troubleshooting
Bluetooth connection 9-4
display 9-2
phone projection 9-5
sound 9-2
system operation 9-6
USB playback 9-3