2020 INFINITI QX60 USB port

8. Troubleshooting guide
iPod® PLAYER
SymptomPossible cause Possible solution
The system does not recognize an iPod®. A connector cable is not correctly connected, or the iPod® does not correctly operate.Connect the connector cable again. If the system
does not recognize the iPod® after performing
this procedure above, reset the iPod®.
The iPod® that is to be connected is not
compatible with the system. Check the iPod® model and firmware versions
available for the system.
A USB extension cable is not correctly con-
nected. Do not use a USB extension cable.
The cable is rapidly connected to or discon-
nected from the USB connection port. Slowly connect or disconnect the USB cable.
An iPod® cannot be operated. The iPod® is connected to the in-vehicle audio
system while headsets, etc. are connected to the
iPod®. Remove all equipment from the iPod® after
disconnecting the iPod® from the system, and
then connect it to the system again.
The iPod® is not operating normally. Disconnect the iPod® from the in-vehicle audio
system, and then connect it to the system again.
The system plays back an album/track that
includes a particular album art. Disconnect the iPod® from the in-vehicle audio
system, and then reset the iPod®. Disable the
album art, and then connect the iPod® to the
system.
An iPod® does not respond. There are too many tracks in a category. Decrease the number of tracks in a category
(less than 3,000 tracks).
The shuffle function is turned on. Turn off the shuffle function if many tracks are
stored on the iPod®.
Music cannot be played back. A connector is not connected to the iPod®. Firmly connect the connector until it clicks.
Playback cuts out. The sound cuts due to vibration resulting from
an unstable location of the iPod®. Place the iPod® on a stable location where it
does not roll over.
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8. Troubleshooting guide
USB MEMORY
SymptomPossible cause Possible solution
The system does not recognize a USB memory
device. A USB extension cable is used.
Do not use a USB extension cable.
A USB hub is used. Do not use a USB hub.
A USB memory device is rapidly connected to or
disconnected from the USB connection port. Slowly connect or disconnect the USB memory
device.
8-12

8. Troubleshooting guide
SymptomPossible cause Possible solution
The system does not correctly recognize a
number spoken. Many numbers are spoken at once.
Place a pause between the appropriate digits for
correct recognition by the system. When
speaking a telephone number, place a pause
between area codes, dial codes, etc.
Voice Recognition does not operate, and a tone
sounds twice after pushing <
>.<>
is pushed immediately after starting the
engine or the hybrid system. Push
<>again after a short period of time.
The USB memory device cannot be operated
with Voice Recognition. Depending on the device, an iPhone® or iPod®
may be recognized as a USB memory device.This is not a malfunction.
More than one USB memory device is connected
to the USB connection port. Only one USB memory device can be operated
with the Voice Recognition System even when
multiple numbers of devices are connected.
Select a USB memory device to operate with the
Voice Recognition System.
The USB/iPod® operation screen is grayed out. The audio device is not connected. Connect an audio device to the system.
An audio source to be operated with the Voice
Recognition System has not been selected. Select an audio source to be operated with the
Voice Recognition System.
8-28

A
About route guidance .............................. 6-32
Adjusting settings ..................................... 2-12
App Garage screen ................................... 5-30
App Garage Settings screen .................. 5-31
Audio accessories........................................ 2-8
Audio jacks for wired headphones....... 3-56
Audio main buttons .................................. 3-14
Audio operation precautions ................... 3-2
Audio operations....................................... 3-17
Audio settings ............................................ 3-38
Audio source............................................... 3-17
Audio system................................................. 3-1
Audio system (Troubleshooting)............. 8-5
Audio system Steering wheel
audio controls............................................. 3-16
Auxiliary (AUX) devices............................ 3-37
B
Bluetooth® Hands-Free Phone .............. 4-1
Bluetooth® Hands-Free
Phone System .............................................. 4-2
Bluetooth® Hands-Free Phone
System (Troubleshooting)....................... 8-15
Bluetooth® information .......................... 4-14Bluetooth® streaming audio...... 3-13, 3-34
Building graphics ......................................... 6-6
C
Canceling route.......................................... 6-36
Center multi-function control panel ...... 2-3
Changing map view.................................... 6-9
Changing order of destination
and waypoints............................................ 6-39
Changing region......................................... 6-15
Changing scale of map .............................. 6-8
Clock settings............................................. 2-26
Command list................................................. 7-7
Compact Disc (CD) player ............ 3-4, 3-23
Compressed Audio
Files (MP3/WMA/AAC)........................... 3-9
Connecting Bluetooth® device.............. 2-27
Connecting Bluetooth®
Hands-free Phone....................................... 4-3
Connecting cellular phone ...................... 2-27
Connecting to Interactive
Voice Menu................................................. 5-21
Control buttons and touch
screen display............................................... 2-2
Controlling the rear system on the
front display............................................... 3-60
Current vehicle location........................... 6-59
Customer assistance .................................. 8-2
D
Deleting stored item................................. 6-53
Destination screen .................................... 6-17
Disc/USB memory device care
and cleaning................................................ 3-41
Display urgent traffic information ......... 5-6
Display View Bar....................................... 2-16
Displaying current vehicle location......... 6-6
Download application.............................. 5-29
Downloading All Information Feeds ... 5-22
During a call.................................................. 4-5
DVD player......................................... 3-5, 3-25
E
Editing route............................................... 6-37
Editing stored information .................... 6-50
Emergency support................................... 5-24
Example of how Vehicle Apps
is used........................................................... 5-34
F
Favorites...................................................... 4-13
Index
9-1

Route guidance settings.......................... 6-42
Route menu screen................................... 6-37
S
Safety information............................. 1-3, 6-3
Screen settings........................................... 2-22
Scrolling list or message.......................... 2-12
Searching for detour route using
traffic information.................................... 6-40
Searching from history ............................ 6-25
Searching from Stored Locations......... 6-24
Selecting audio source............................. 3-17
Selecting item............................................. 2-12
Sending a text message ............................ 4-8
Setting at information on map.............. 6-14
Setting by INFINITI
InTouch™ Services .................................... 6-28
Setting by phone number........................ 6-27
Setting city center..................................... 6-27
Setting freeway entrance/exit.............. 6-26
Setting from stored routes..................... 6-27
Setting home as destination .................. 6-23
Setting intersection .................................. 6-26
Setting point on map .............................. 6-30
Settings menu ............................................ 2-19
Shortcut menu............................................ 2-14SiriusXM Traffic™ information................ 5-4
SiriusXM® Travel Link and
SiriusXM Traffic™ ....................................... 5-8
Specification chart for DVD..................... 3-6
Split screen.................................................... 6-9
Starting system.......................................... 2-11
Steering wheel mounted audio
control buttons .......................................... 3-16
Steering wheel switch................................. 2-7
Storing avoid area.................................... 6-48
Storing home location.............................. 6-47
Storing location ......................................... 6-47
Storing route ............................................. 6-48
Subscription to INFINITI
InTouch™ Services .................................... 5-15
System status screen ............................... 2-13
T
Text message................................................ 4-5
Text message settings ............................... 4-9
Touch panel................................................. 2-11
Trademarks ................................................... 1-4
Traffic information on map....................... 5-7
Traffic information settings ..................... 5-6
Transferring information to/from
address book .............................................. 6-55
U
Updating All Information Feeds .......... 5-22
USB (Universal Serial Bus)
connection port................................ 3-8, 3-28
USB connection port and auxiliary
input jacks ..................................................... 2-8
Using applications..................................... 5-29
Using Destination Send to Car.............. 6-29
Using Google Send to Car...................... 6-29
Using Journey Planner............................. 6-25
V
Vehicle Apps ............................................... 5-29
Vehicle settings.......................................... 2-21
Viewing available traffic information.... 5-4
Viewing information feeds history....... 5-22
Viewing SiriusXM® Travel Link .............. 5-8
Voice Recognition
(Troubleshooting) ...................................... 8-27
Voice Recognition settings..................... 7-14
Volume settings......................................... 2-23
Index
9-3