2020 INFINITI QX60 service

2. Getting started
If the system temporarily does not respond
to commands, the system can be easily reset.
Simply push down/ >on the audio system for at least 5
seconds. The system will turn off and restart.
After restart, all functions should be avail-
able.
Models with navigation system:
If a navigation route was set, the route
should resume automatically.
System Reset
As noted above, intermittent system resets
may occur during normal operation. You may
also wish to reset the system if you find that
a particular feature is not loading or re-
sponding. Often, a quick system reset will
resolve any issue you may be experiencing.
After restart, all functions will be available as
described above.
System Updates
The INFINITI InTouch
TMsystem is designed
to allow software updates for additional
enhancements and new features. If you have
questions about system performance, con-
tact your retailer to ensure that your vehicle
has had the latest available software in-
stalled. Operating Tips
INFINITI InTouch
TMprovides several meth-
ods of operation to suit your preferences.
The following are suggested operating tips.
. Operating the INFINITI controller (if so
equipped), control panel (if so equipped),
Steering Wheel Controls or other con-
trols too quickly can cause a lag between
the control and the display. Operate the
controls carefully and allow the system
to respond to your request.
. INFINITI recommends using Voice Re-
cognition whenever possible to select
options while driving. Some touch screen
functionality is intentionally unavailable
during driving. Please view the available
voice commands by pushing <
>on
the steering wheel and then selecting a
category on the display.
. Models with navigation system:
When looking for a street address or
Points of Interest (POI), remember that
you can use Connected Search and
Destination Assistance features within
INFINITI InTouch
TMServices to expand
your search methods and results. The
Voice Recognition System recognizes a
defined set of commands. These com- mands can be viewed in the display by
pushing
<
>on the steering wheel
and then selecting a category from the
displayed list. The commands can also be
found in this manual.
“Command list” (page 7-7)
. In some situations, the system may not
be able to recognize your command even
if you say the exact command. This can
be due to noise conditions or an accent.
. In some unique cases, the system may
expect a word to be spoken as it is
spelled as opposed to the way it is
normally pronounced.
ADDITIONAL HELP
For additional technical information, visit the
following websites or contact the support
line.
Websites:
www.infinitiusa.com (for U.S.)
www.infiniti.ca (for Canada)
Support line:
1-855-444-7244
2-30

(single station) FM having slightly more
range than stereo FM. External influences
may sometimes interfere with FM station
reception even if the FM station is within 25
miles (40 km). The strength of the FM signal
is directly related to the distance between
the transmitter and receiver. FM signals
follow a line-of-sight path, exhibiting many
of the same characteristics as light. For
example they will reflect off objects.
Fade and drift: As your vehicle moves away
from a station transmitter, the signals will
tend to fade and/or drift.
Static and flutter: During signal interference
from buildings, large hills or due to antenna
position, usually in conjunction with in-
creased distance from the station transmit-
ter, static or flutter can be heard. This can be
reduced by lowering the treble setting to
reduce the treble response.
Multipath reception: Because of the reflec-
tive characteristics of FM signals, direct and
reflected signals reach the receiver at the
same time. The signals may cancel each
other, resulting in momentary flutter or loss
of sound.AM radio reception
AM signals, because of their low frequency,
can bend around objects and skip along the
ground. In addition, the signals can bounce
off the ionosphere and be bent back to
earth. Because of these characteristics, AM
signals are also subject to interference as
they travel from transmitter to receiver.
Fading: Occurs while the vehicle is passing
through freeway underpasses or in areas
with many tall buildings. It can also occur for
several seconds during ionospheric turbu-
lence even in areas where no obstacles exist.
Static: Caused by thunderstorms, electrical
power lines, electric signs and even traffic
lights.
HD RadioTMTechnology reception
(for U.S.)
HD RadioTMTechnology reception needs to
be activated to receive HD Radio broad-
casts.
“Audio settings” (page 3-38)
This enables you to receive radio broadcasts
digitally (where available), providing a better
quality sound with clear reception. When
this feature is not activated or HD Radio
broadcasts are not available, you will receive analog radio (AM/FM) broadcasts.
Satellite radio reception
When the satellite radio is used for the first
time or the vehicle battery (12V battery) has
been replaced, the satellite radio may not
work properly. This is not a malfunction.
Wait more than 10 minutes with the satellite
radio ON and the vehicle outside of any
metal or large building for the satellite radio
to receive all of the necessary data.
The satellite radio mode requires an active
SiriusXM® Satellite Radio subscription. The
satellite service is available only to those at
least 18 and older in the 48 contiguous
United States and DC.
The satellite radio performance may be
affected if cargo carried on the roof blocks
the satellite radio signal.
If possible, do not put cargo near the
satellite antenna.
A buildup of ice on the satellite radio
antenna can affect satellite radio perfor-
mance. Remove the ice to restore satellite
radio reception.
3. Audio system
3-3

3. Audio system
USB (Universal Serial Bus) CON-
NECTION PORT
WARNING
Do not connect, disconnect or operate the
USB memory device while driving.
Doing so can be a distraction. If dis-
tracted you could lose control of your
vehicle and cause an accident or serious
injury.
CAUTION
.Do not force the USB memory device
into the USB connection port. Insert-
ing the USB memory device tilted or
upside down into the port may da-
mage the port. Make sure that the
USB memory device is connected
correctly into the USB connection
port.
. Do not grab the USB connection port
cover (if so equipped) when pulling
the USB memory device out of the
port. This could damage the port and
the cover. .
Do not leave the USB cable in a place
where it can be pulled unintentionally.
Pulling the cable may damage the
port.
The vehicle is not equipped with a USB
memory device. USB memory devices should
be purchased separately as necessary.
This system cannot be used to format USB
memory devices.
To format a USB memory device, use a
personal computer.
In some jurisdictions, the USB memory
device for the front seats plays only sound
without images for regulatory reasons, even
when the vehicle is parked.
This system supports various USB memory
devices, USB hard drives and iPod® players.
Some USB memory devices may not be
supported by this system. . Partitioned USB memory devices may
not play correctly.
. Some characters used in other languages
(Chinese, Japanese, etc.) may not appear
properly in the display. Using English
language characters with a USB memory
device is recommended. General notes for USB use:
Refer to your device manufacturer’s owner
information regarding the proper use and
care of the device.
Notes for iPod® use:
“Made for iPod®” and “Made for iPhone®”
mean that an electronic accessory has been
designed to connect specifically to iPod® or
iPhone®, respectively, and has been certified
by the developer to meet Apple performance
standards. Apple is not responsible for the
operation of this device or its compliance
with safety and regulatory standards. Please
note that the use of this accessory with
iPod® or iPhone® may affect wireless
performance.
Apple, the Apple logo, iPhone®, iPod®, iPod
classic®, iPod nano®, and iPod touch® are
trademarks of Apple Inc., registered in the
U.S. and other countries. Lightning
TMis a
trademark of Apple Inc. App StoreSMis a
service mark of Apple Inc.
. Improperly plugging in the iPod® may
cause a check-mark to be displayed on/
off (flickering). Always make sure that
the iPod® is connected properly.
3-8

3. Audio system
Manual tuning:
To tune to the preferred station manually,
turn or push
until the preferred
station is selected.
Scan tuning:
To scan tune the stations/channels, touch
[Control] on the display and then touch
[Scan]. The stations/channels will be tuned
from low to high frequencies and stop at
each broadcasting station/channel for 5
seconds. Touching [Scan] again during this
5 seconds period will stop scan tuning and
the radio will remain tuned to that station/
channel.
For models with , pushing the
button can also scan tune the stations/
channels.
Presetting:
Up to 36 stations/channels can be regis-
tered for AM, FM and SXM® in the preset
list.
1. Select a radio band (AM, FM or SXM®).
2. Tune to the station/channel you wish to
store in the preset list. 3. Touch and hold one of the preset
numbers in the preset list or push and
hold the desired radio memory buttons.
4. The information such as frequency (AM/ FM), channel number (SXM®), etc. will
be displayed on the preset list.
INFO:
. To change the preset stations/channels,
touch and hold one of the preset num-
bers. You can select whether to change
the station/channel or to delete the
preset setting.
. Tilting on the steering wheel (if
so equipped) will scroll up/down the
preset stations/channels.
Alert Notification (SXM® only):
Favorite artists and songs can be registered
to receive an alert notice when a song of the
registered conditions is on the radio. To tune
to the respective channel, touch [Listen to be
consistent]. The alert can be ignored by
touching [Cancel].
“Radio controls” (page 3-21)
INFO:
Satellite Radio: . The satellite mode requires an active
SiriusXM® Satellite Radio subscription.
The Satellite service is available only to
those at least 18 and older in the 48
contiguous United States and DC.
. It may take some time to receive the
activation signal after the initiation of
the SiriusXM® Satellite Radio subscrip-
tion. After receiving the activation signal,
an available channel list will automati-
cally be updated in the radio. Change the
ignition switch position from LOCK to
ACC to update the SiriusXM® channel
list.
3-20

3. Audio system
use the Gracenote Data, the Gracenote
Software, and Gracenote Servers will termi-
nate if you violate these restrictions. If your
license terminates, you agree to cease any
and all use of the Gracenote Data, the
Gracenote Software, and Gracenote Ser-
vers. Gracenote reserves all rights in Grace-
note Data, the Gracenote Software, and the
Gracenote Servers, including all ownership
rights. Under no circumstances will Grace-
note become liable for any payment to you
for any information that you provide. You
agree that Gracenote, Inc. may enforce its
rights under this Agreement against you
directly in its own name.
The Gracenote service uses a unique identi-
fier to track queries for statistical purposes.
The purpose of a randomly assigned numeric
identifier is to allow the Gracenote service to
count queries without knowing anything
about who you are. For more information,
see the web page for the Gracenote Privacy
Policy for the Gracenote service.
The Gracenote Software and each item of
Gracenote Data is licensed to you “AS IS”.
Gracenote makes no representations or
warranties, express or implied, regarding
the accuracy of any Gracenote Data from
the Gracenote Servers. Gracenote reservesthe right to delete data from the Gracenote
Servers or to change data categories for any
cause that Gracenote seems sufficient. No
warranty is made that the Gracenote Soft-
ware or Gracenote Servers are error-free or
that functioning of Gracenote Software or
Gracenote Servers will be uninterrupted.
Gracenote is not obligated to provide you
with new enhanced or additional data types
or categories that Gracenote may provide in
the future and is free to discontinue its
services at any time.
GRACENOTE DISCLAIMS ALL WARRAN-
TIES EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, IMPLIED WAR-
RANTIES OF MERCHANTABILITY, FIT-
NESS FOR A PARTICULAR PURPOSE,
TITLE, AND NON-INFRINGEMENT.
GRACENOTE DOES NOTWARRANT THE
RESULTS THAT WILL BE OBTAINED BY
YOUR USE OF THE GRACENOTE SOFT-
WARE OR ANY GRACENOTE SERVER. IN
NO CASE WILL GRACENOTE BE LIABLE
FOR ANY CONSEQUENTIAL OR INCI-
DENTAL DAMAGES OR FOR ANY LOST
PROFITS OR LOST REVENUES.
© Gracenote, Inc. 2009MOBILE ENTERTAINMENT
SYSTEM (MES) (if so equipped)
If your vehicle is equipped with the Mobile
Entertainment System (MES), you can enjoy
playing audio and movie files on the rear
displays with images and sound.
Playable source:
. DVD (if so equipped)
. AUX device (if so equipped)
. USB memory device (connected to the
rear USB connection port)
. HDMI device
The front and left/right rear displays can
show different sources individually.
CD/DVD (if so equipped) slot location:
“Names and functions of audio control
buttons” (page 3-14)
Auxiliary input jack location (if so equipped):
“Audio accessories” (page 2-8)
Rear media interface (USB and HDMI con-
nection ports) location:
“Rear media interface” (page 3-56)
3-42

4. Bluetooth® Hands-Free Phone
BLUETOOTH® HANDS-FREE
PHONE SYSTEM
WARNING
.Only use a phone after stopping your
vehicle in a safe location. If you have
to use a phone while driving, exercise
extreme caution at all times so full
attention may be given to vehicle
operation.
. If you find yourself unable to devote
full attention to vehicle operation
while talking on the phone, pull off
the road in a safe location and stop
your vehicle before doing so.
CAUTION
To avoid draining the vehicle battery
(12V battery), only use a phone after
starting the engine or the hybrid system.
Your vehicle is equipped with a Bluetooth®
Hands-Free Phone System. If you are an
owner of a compatible Bluetooth® enabled
cellular phone, you can set up the wireless
connection between your cellular phone and the in-vehicle phone module. With Blue-
tooth® wireless technology, you can make
or receive a telephone call with your cellular
phone in your pocket.
Once a cellular phone is connected to the in-
vehicle phone module, the procedure for
connecting the phone does not need to be
performed again. Your phone is automati-
cally selected by the in-vehicle phone module
when the ignition switch is switched to the
ON position with the selected cellular phone
turned on and carried in the vehicle.
You can register up to five different Blue-
tooth® cellular phones to the in-vehicle
phone module. However, you can talk on
only one cellular phone at a time.
The Voice Recognition System supports
phone commands, so dialing a phone number
using your voice is possible.“7. Voice Recognition”
. Wireless LAN (Wi-Fi) and the Blue-
tooth® functions share the same fre-
quency band (2.4GHz). Using the
Bluetooth® and wireless LAN functions
at the same time may slow down or
disrupt communications and could cause
undesired noise. It is recommended that
you turn wireless LAN (Wi-Fi) off when
using the Bluetooth® functions. .
Set up the wireless connection between
a compatible cellular phone and the in-
vehicle phone module before using the
Bluetooth® Hands-Free Pone System.
. Some Bluetooth® enabled cellular
phones may not be recognized by the
in-vehicle phone module. Please visit
www.infinitiusa.com/bluetooth/search
for a recommended phone list.
. You will not be able to use a hands-free
phone under the following conditions:
— Your vehicle is outside the service area for your cellular phone network.
— Your vehicle is in an area where it is difficult to receive radio waves, such
as in a tunnel, in an underground
parking garage, behind a tall building
or in a mountainous area.
— Your cellular phone is locked in order to prevent dialing.
. When the radio wave condition is not
ideal or ambient sound is too loud, it may
be difficult to hear the other person’s
voice during a call.
. This Bluetooth® system supports Wide-
band speech, which enhances the sound
quality of phone calls placed over Blue-
4-2

Receiving a call while on the line with
another person:
When another phone call is received while on
the line with another person, a message box
informing you of the incoming call will
appear on the display.
Available items
Available Items Action
[Answer] Take the second call andput the first call on hold.
[Decline] Reject the second call and keep the first call on line.
During a call
There are various options available during a
call. Select one of the following options
displayed on the screen if necessary. Available items
Available Items Action
[Switch Call]* Answer another incoming
call. The person you are
talking to will be placed on
hold. Push once more to
speak to the person on
hold again.
[Hang Up] This disconnects the per- son you are currently con-
nected to and will connect
you to the person who is on
hold.
[Mute]/[Cancel
Mute] When muted, your voice
will not be heard by the
person on the other end of
the line.
[Hold Call]** Place the call on hold.
[Enter Digits] Using the touch tone, send digits to the connected
party for using services
such as voicemail.
[Use Handset]/
[Use Hands
free] Transfer the call to the
cellular phone.
[End All Calls]* Hang up all calls including the ones that were on hold.
* Available when multiple lines are con-
nected.
** Available when a single line is con- nected.
. To adjust the volume of the person’s
voice to be louder or quieter, push
<+>/<->/<
>on the steering wheel or
turn / >on
the audio system, while talking on the
phone.
. Touch [Mute] or push <
>on the
steering wheel (if so equipped) if you do
not want your voice to be heard by the
person on the other end of the line.
HANDS-FREE TEXT MESSAGING
ASSISTANT
WARNING
Use the text messaging feature after
parking your vehicle in a safe location. If
you have to use the feature while driving,
exercise extreme caution at all times so
full attention may be given to vehicle
operation.
Laws in some jurisdictions may restrict
the use of some of the applications and
features, such as social networking and
4. Bluetooth® Hands-Free Phone
4-5

5 Information
Information menu ............................................................. 5-2
SiriusXM TrafficTMinformation (if so equipped) ..... 5-4
Viewing traffic information ...................................... 5-4
Viewing available traffic information .................... 5-4
Display urgent traffic information ......................... 5-6
Traffic information settings ..................................... 5-6
Traffic information on map ....................................... 5-7
SiriusXM® Travel Link and SiriusXM Traffic
TM
(if so equipped) ................................................................. 5-8 Viewing SiriusXM® Travel Link .............................. 5-8
INFINITI InTouch
TMServices (if so equipped) ....... 5-15
Subscription to INFINITI
InTouch
TMServices ................................................... 5-15 Important information regarding access to
INFINITI InTouch
TMServices ............................... 5-15
INFINITI InTouchTMServices features ............. 5-16
Connecting to Interactive Voice Menu ............. 5-21
Setting route to a searched destination ........... 5-21
Using My Schedule ................................................. 5-22
Viewing information feeds ................................... 5-22
Emergency support ................................................ 5-24
INFINITI InTouch
TMServices settings .............. 5-27
Volume setting ......................................................... 5-29
INFINITI InTouch
TMApps ........................................... 5-29
INFINITI InTouchTMApps Overview ................. 5-29
Using applications ................................................... 5-29
Vehicle Apps ............................................................. 5-29