2020 INFINITI QX60 service

6. Navigation (if so equipped)
nature of the sources used. Please
observe the actual traffic circum-
stances and regulations at all times
while driving.
— In a situation when the actual road conditions and traffic regulations
differ from the information con-
tained on the navigation system,
abide by the traffic rules.
— The navigation system does not provide, or account for in any way,
information regarding traffic and
road laws; speed restrictions; road
conditions including road slope,
grade, and/or surface conditions;
obstruction information including
bridge and tunnel height and width,
and/or other prevailing driving
and/or road conditions. Always rely
on your own driving judgment, tak-
ing into account the current driving
conditions.
— Minimize the amount of time spent viewing the screen while driving. The marks of companies:
The marks of companies displayed by this
product to indicate business locations are
the marks of their respective owners. The
use of such marks in this product does not
imply any sponsorship, approval, or endor-
sement by such companies of this product.
End-user terms
The data (“Data”) is provided for your
personal, internal use only and not for resale.
It is protected by copyright, and is subject to
the following terms and conditions which
are agreed to by you, on the one hand, and
CLARION CO., LTD. (“CLARION”) and its
licensors (including their licensors and sup-
pliers) on the other hand.
© 2018 HERE. All rights reserved.
This data includes information taken with
permission from Canadian authorities, in-
cluding © Her Majesty, © Queen’s Printer for
Ontario, © Canada Post, GeoBase®, ©
Department of Natural Resources Canada.
All rights reserved.
HERE holds a non-exclusive license from the
United States Postal Service® to publish and
sell ZIP+4® information.
© United States Postal Service® 2018. Prices are not established, controlled or
approved by the United States Postal Ser-
vice®. The following trademarks and regis-
trations are owned by the USPS: United
States Postal Service, USPS, and ZIP+4.
Terms and conditions:
Personal Use Only. You agree to use this
Data together with Nissan Automotive
Products for the solely personal, non-com-
mercial purposes for which you were li-
censed, and not for service bureau, time-
sharing or other similar purposes. Accord-
ingly, but subject to the restrictions set forth
in the following paragraphs, you agree not
to otherwise reproduce, copy, modify, de-
compile, disassemble or reverse engineer any
portion of this Data, and may not transfer or
distribute it in any form, for any purpose,
except to the extent permitted by manda-
tory laws. Multi-disc sets may only be
transferred or sold as a complete set as
provided by CLARION and not as a subset
thereof.
6-68

Information Command
1st Command 2nd Command 3rd Command Action
InformationVoice Menu Connect to the INFINITI InTouchTMServices Response Specialists.
Fuel Prices Display the fuel prices.
Weather Forecast Display the weather forecast.
Current Weather Display the nearby weather (current weather).
Sports Scores Display the sports scores.
Traffic Information Turns the traffic information system on or off.
Route Information Display the route information.
.The Fuel Prices, Weather Forecast, Current Weather, Sports Scores and Traffic Information will not operate without a subscription to
SiriusXM® Satellite Radio.
Vehicle information command (if so equipped)
1st Command 2nd CommandAction
Vehicle Info. Temperature <60-90 (°F)> /
<18-32 (°C)> Change the set temperature.
Climate Control ON/OFF Turns on/off the Climate Control system.
Tire Pressures Displays tire pressures information on the display.
Fuel Economy Displays fuel economy information.
Maintenance Displays maintenance information on the display.
Energy Flow (models with
hybrid system) Displays energy flow information.
7. Voice Recognition
7-13

8 Troubleshooting guide
Customer assistance ........................................................ 8-2
System unit ........................................................................\
. 8-3Liquid crystal display .................................................. 8-3
Audio system ..................................................................... 8-5 AM radio ........................................................................\
8-5
HD Radio technology (for U.S.) .............................. 8-6
Compact Disc (CD) player ........................................ 8-8
iPod® player .............................................................. 8-10
USB memory ............................................................... 8-12
Bluetooth® streaming audio .................................. 8-13 Bluetooth® Hands-Free Phone System .................. 8-15
Navigation (if so equipped) ......................................... 8-19
Basic operations ...................................................... 8-19
Vehicle icon .............................................................. 8-20
Route calculation and visual guidance .............. 8-22
Voice guidance ........................................................ 8-24
Traffic information ................................................. 8-25
INFINITI InTouch
TMServices (if
so equipped) ............................................................. 8-26
Voice Recognition .......................................................... 8-27

8. Troubleshooting guide
CUSTOMER ASSISTANCE
For assistance or inquiries about the
INFINITI InTouchTM, or to order updated
map data (if so equipped), contact the Infiniti
Owner Services helpdesk or INFINITI NAVI-
GATION SYSTEM HELPDESK. See the
contact information on the inside front cover
of this manual.
8-2

8. Troubleshooting guide
SymptomPossible cause Possible solution
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party
does not respond to the call, the party is out of
the service area, or the call is abandoned before
the party responds), the system may reject a
request to make a call to the phone number. Turn off the cellular phone and turn it on again to
reset the connection.
The system does not recognize the con-
nection of a cellular phone. The system
does not receive or make a call. The cellular phone is not compatible with the in-
vehicle hands-free phone system.
Use a cellular phone compatible with the system. Visit
the website (www.infinitiusa.com/bluetooth) for
model compatibility.
The cellular phone is not connected. Check the registration procedure, and then register
the cellular phone again.
The phone operation is limited by the functions
(such as dial lock, etc.) of the registered cellular
phone. Remove any settings that are limiting use of the
cellular phone, and then perform registration again.
Registered voice tag is cut short. Speaking of the voice tag did not fit within the 5
second recording period after the beep. Speak the voice tag within 5 seconds after the beep.
The other party cannot hear your voice.
The other party can hear your voice, but it
cracks or cuts out. The cellular phone is not connected.
Check the registration procedure, and then register
the cellular phone again.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The ambient noise level is excessive. (For
example: heavy rain, construction sites, inside a
tunnel, oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed, and then speak a com-
mand.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
8-16

8. Troubleshooting guide
INFINITI INTOUCHTMSERVICES (if so equipped)
SymptomPossible cause Possible solution
The system cannot connect
to the INFINITI InTouch
TM
Services Data Center. A subscription for the INFINITI In-
Touch
TMServices has not been estab-
lished. Sign up for a subscription to the INFINITI InTouch
TMServices. For details
about subscriptions, contact the INFINITI InTouchTMServices support line
at 1-855-444-7244.
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
TCU (Telematics Control Unit) is not
turned on. If the icon does not show that the vehicle is inside the communication area
despite the fact that the vehicle is in that location, contact the INFINITI
InTouch
TMServices support line at 1-855-444-7244.
Radio wave reception is not sufficient
for TCU (Telematics Control Unit) op-
eration. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
Some of the items that are
displayed on the menu
screen cannot be selected. The vehicle is being driven and some
menu items are disabled.
When the vehicle is being driven, stop the vehicle in a safe location and apply
the parking brake before operating the functions.
Some parts of the screen are
not displayed. The vehicle is being driven and some
menu items are disabled. Operate the system after stopping the vehicle in a safe location and applying
the parking brake.
The system does not an-
nounce information. The volume level is set to the minimum. Adjust the volume level by operating
/ >located
on the audio system or <+>/<->/<>on the steering wheel while the
system is announcing information.
8-26

Index
Finding address......................................... 6-20
Finding nearby place ................................ 6-24
Finding points of interest........................ 6-21
Functions disabled while driving........... 2-28
G
Giving voice commands.............................. 7-2
Guidance screen settings........................ 6-34
H
Hands-Free Text message ....................... 4-5
Headphones................................................ 3-54
How to handle the Map SD card ......... 6-66
How to see voice command screen ........ 7-3
I
INFINITI controller............................. 2-5, 2-6
INFINITI InTouch™ Apps ........................ 5-29
INFINITI InTouch™ Services .................. 5-15
INFINITI InTouch™
Services (Troubleshooting) ..................... 8-26
INFINITI InTouch™
Services application.................................. 5-19
INFINITI InTouch™ Services feature ... 5-16
INFINITI InTouch™ Services settings... 5-27Information .................................................... 5-1
Information feeds...................................... 5-22
Information screen...................................... 5-2
iPod® player ............................................... 3-31
L
Language & Units settings..................... 2-25
Laser product ................................................ 1-5
Liquid crystal display.................................. 2-2
M
Mail settings............................................... 4-12
Maintenance of display............................. 2-2
Making a call ................................................ 4-4
Map data..................................................... 6-66
Map data authentication.......................... 6-3
Map menu ................................................... 2-15
Map operation ............................................. 6-4
Map types ..................................................... 6-4
Map view settings..................................... 6-11
Mobile Entertainment System............... 3-42
Moving map................................................... 6-7
Multiple source display............................ 3-61
My Schedule ............................................... 5-22
N
Navigation (Troubleshooting)................ 8-19
Navigation settings................................... 6-56
Notes on SiriusXM
Traffic™ information ................................ 5-14
P
Phone.............................................................. 4-4
Phone selection............................................ 4-4
Phone settings ............................................. 4-9
Phonebook .................................................. 4-13
Procedures after setting route............. 6-30
R
Radio.................................................... 3-2, 3-18
Rear displays................................... 3-57, 3-61
Rear media interface................................ 3-56
Rear Seat Entertainment System
setting and information........................... 3-58
Recalculating route.................................. 6-40
Receiving a call............................................. 4-4
Receiving a message .................................. 4-6
Remote controller ..................................... 3-52
Route calculation....................................... 6-62
Route guidance.............................. 6-32, 6-64
9-2

Route guidance settings.......................... 6-42
Route menu screen................................... 6-37
S
Safety information............................. 1-3, 6-3
Screen settings........................................... 2-22
Scrolling list or message.......................... 2-12
Searching for detour route using
traffic information.................................... 6-40
Searching from history ............................ 6-25
Searching from Stored Locations......... 6-24
Selecting audio source............................. 3-17
Selecting item............................................. 2-12
Sending a text message ............................ 4-8
Setting at information on map.............. 6-14
Setting by INFINITI
InTouch™ Services .................................... 6-28
Setting by phone number........................ 6-27
Setting city center..................................... 6-27
Setting freeway entrance/exit.............. 6-26
Setting from stored routes..................... 6-27
Setting home as destination .................. 6-23
Setting intersection .................................. 6-26
Setting point on map .............................. 6-30
Settings menu ............................................ 2-19
Shortcut menu............................................ 2-14SiriusXM Traffic™ information................ 5-4
SiriusXM® Travel Link and
SiriusXM Traffic™ ....................................... 5-8
Specification chart for DVD..................... 3-6
Split screen.................................................... 6-9
Starting system.......................................... 2-11
Steering wheel mounted audio
control buttons .......................................... 3-16
Steering wheel switch................................. 2-7
Storing avoid area.................................... 6-48
Storing home location.............................. 6-47
Storing location ......................................... 6-47
Storing route ............................................. 6-48
Subscription to INFINITI
InTouch™ Services .................................... 5-15
System status screen ............................... 2-13
T
Text message................................................ 4-5
Text message settings ............................... 4-9
Touch panel................................................. 2-11
Trademarks ................................................... 1-4
Traffic information on map....................... 5-7
Traffic information settings ..................... 5-6
Transferring information to/from
address book .............................................. 6-55
U
Updating All Information Feeds .......... 5-22
USB (Universal Serial Bus)
connection port................................ 3-8, 3-28
USB connection port and auxiliary
input jacks ..................................................... 2-8
Using applications..................................... 5-29
Using Destination Send to Car.............. 6-29
Using Google Send to Car...................... 6-29
Using Journey Planner............................. 6-25
V
Vehicle Apps ............................................... 5-29
Vehicle settings.......................................... 2-21
Viewing available traffic information.... 5-4
Viewing information feeds history....... 5-22
Viewing SiriusXM® Travel Link .............. 5-8
Voice Recognition
(Troubleshooting) ...................................... 8-27
Voice Recognition settings..................... 7-14
Volume settings......................................... 2-23
Index
9-3