2020 GMC SAVANA ECU

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
286 Vehicle Care
9. Return the jacking equipmentto the proper location. Secure
the items and replace the jack
cover.
Full-Size Spare Tire
If this vehicle came with a full-size
spare tire, it was fully inflated when
new, however, it can lose air over
time. Check the inflation pressure
regularly. See Tire Pressure0262
and
Vehicle Load Limits 0157. For
instructions on how to remove,
install, or store a spare tire, see Tire
Changing 0276.
After installing the spare tire on the
vehicle, stop as soon as possible
and check that the spare is correctly
inflated. The spare tire is made to
perform well at speeds up to
112 km/h (70 mph) at the
recommended inflation pressure, so
you can finish your trip.
Have the damaged or flat road tire
repaired or replaced back onto the
vehicle, as soon as possible, so the
spare tire will be available in case it
is needed again. Do not mix tires and wheels of
different sizes, because they will not
fit. Keep the spare tire and its wheel
together.
If this vehicle has a spare tire that
does not match the original road
tires and wheels in size and type,
do not include the spare in the tire
rotation.
If equipped with a temporary use
full-size spare tire, it is indicated on
the tire sidewall. See
Tire Sidewall
Labeling 0256. The spare tire
should not be driven on over
112 km/h (70 mph), or 88 km/h
(55 mph) when pulling a trailer, at
the proper inflation pressure. Repair
and replace the road tire as soon as
it is convenient, and stow the spare
tire for future use.
Jump Starting
Jump Starting - North
America
For more information about the
vehicle battery, see Battery - North
America 0239.
If the vehicle battery has run down,
you may want to use another
vehicle and some jumper cables to
start your vehicle. Be sure to use
the following steps to do it safely.
{Warning
WARNING: Battery posts,
terminals, and related
accessories contain lead and lead
compounds, chemicals known to
the State of California to cause
cancer and birth defects or other
reproductive harm. Batteries also
contain other chemicals known to
the State of California to cause
cancer. WASH HANDS AFTER
(Continued)

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
290 Vehicle Care
Caution (Continued)
vehicle. The repairs would not be
covered by the vehicle warranty.
Always connect and remove the
jumper cables in the correct order,
making sure that the cables do
not touch each other or other
metal.
Jumper Cable Removal
Reverse the sequence exactly when
removing the jumper cables.
After starting the disabled vehicle
and removing the jumper cables,
allow it to idle for several minutes.
Towing the Vehicle
Caution
Incorrectly towing a disabled
vehicle may cause damage. The
damage would not be covered by
the vehicle warranty. Do not lash
or hook to suspension
components. Use the proper
straps around the tires to secure
the vehicle. Do not drag a locked
wheel/tire. Use tire skates or
dollies under any locked wheel/
tire while loading the vehicle. Do
not use a sling type lift to tow the
vehicle. This could damage the
vehicle.
Caution
Improper use of the tow eye can
damage the vehicle. If equipped,
use the tow eye to load a
disabled vehicle onto a flatbed (Continued)
Caution (Continued)
tow truck from a flat road surface,
or to move the vehicle a short
distance. Use caution and low
speeds. The transmission must
be in (N) Neutral when moving
the vehicle.
GM recommends a flatbed tow truck
to transport a disabled vehicle. Use
ramps to help reduce approach
angles, if necessary. A towed
vehicle should have its drive wheels
off the ground. Contact Roadside
Assistance or a professional towing
service if the disabled vehicle must
be towed.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
320 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 320
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 322
Customer Assistance for Text Telephone (TTY) Users . . . . . 323
Online Owner Center . . . . . . . . . 323
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 323
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 324
Scheduling Service Appointments . . . . . . . . . . . . . . . 325
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 326
Collision Damage Repair . . . . . 327
Publication Ordering Information . . . . . . . . . . . . . . . . . . 329
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 329
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 330
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 331
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 331
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 331
Cybersecurity . . . . . . . . . . . . . . . . . 332
Event Data Recorders . . . . . . . . 332
OnStar . . . . . . . . . . . . . . . . . . . . . . . 333
Infotainment System . . . . . . . . . . 333
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
324 Customer Information
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility program. See www.gm.ca
or call 1-800-GM-DRIVE
(800-463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-888-881-3302; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number
. Telephone number of your
location .
Location of the vehicle
. Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the
duration of the vehicle's powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
GMC reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
GMC reserve the right to limit
services or payment to an owner or driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest GMC dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
Assistance is not given when the
vehicle is stuck in the sand,
mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
332 Customer Information
Cybersecurity
GM collects information about the
use of your vehicle including
operational and safety related
information. We collect this
information to provide, evaluate,
improve, and troubleshoot our
products and services and to
develop new products and services.
The protection of vehicle electronics
systems and customer data from
unauthorized outside electronic
access or control is important to
GM. GM maintains appropriate
security standards, practices,
guidelines and controls aimed at
defending the vehicle and the
vehicle service ecosystem against
unauthorized electronic access,
detecting possible malicious activity
in related networks, and responding
to suspected cybersecurity incidents
in a timely, coordinated and effective
manner. Security incidents could
impact your safety or compromise
your private data. To minimize
security risks, please do not connect
your vehicle electronic systems to
unauthorized devices or connect
your vehicle to any unknown oruntrusted networks (such as
Bluetooth, WIFI or similar
technology). In the event you
suspect any security incident
impacting your data or the safe
operation of your vehicle, please
stop operating your vehicle and
contact your dealer.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.
How various systems in your
vehicle were operating; .
Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling.
These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
334 OnStar
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 334
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 335
Security . . . . . . . . . . . . . . . . . . . . . . 336
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 336
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid service
plan and data plan. OnStar requires
the vehicle battery and electrical
system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to
existing emergency service providers. OnStar may collect
information about you and your
vehicle, including location
information. See OnStar User
Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is off. Press
Qtwice
to speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
OnStar 335
Press=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions. .
Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available
24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
336 OnStar
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.
Prior to vehicle purchase. Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, and Roadside Assistance
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.