MyKey – Troubleshooting - Vehicles
With: Push Button Start .........................64
Doors and Locks
Locking and Unlocking ...............................
66
Sliding Door ....................................................
69
Keyless Entry ...................................................
70
Liftgate
Manual Liftgate ..............................................
73
Security
Passive Anti-Theft System ........................
74
Anti-Theft Alarm ...........................................
76
Steering Wheel
Adjusting the Steering Wheel ...................
78
Horn ....................................................................
78
Wipers and Washers
Windshield Wipers ........................................
79
Autowipers .......................................................
79
Windshield Washers .....................................
81
Rear Window Wiper and Washers ...........
81
Lighting
General Information .....................................
82
Lighting Control .............................................
82
Autolamps .......................................................
83
Instrument Lighting Dimmer ....................
83
Headlamp Exit Delay ...................................
84
Daytime Running Lamps ...........................
84
Automatic High Beam Control ................
84
Front Fog Lamps ...........................................
86
Cornering Lamps ...........................................
87
Direction Indicators .......................................
87
Interior Lamps ................................................
88Windows and Mirrors
Power Windows - Vehicles With: Rear
Power Windows .......................................
89
Power Windows - Vehicles With: One-Touch Open Driver Window .......
90
Global Opening .............................................
90
Exterior Mirrors ..............................................
90
Interior Mirror - Vehicles Without: Auto-Dimming Interior Mirror ................
91
Interior Mirror - Vehicles With: Auto-Dimming Interior Mirror ................
91
Sun Shades .....................................................
92
Instrument Cluster
Gauges ..............................................................
93
Warning Lamps and Indicators ...............
94
Audible Warnings and Indicators ............
96
Information Displays
General Information ....................................
98
Trip Computer ..............................................
100
Personalized Settings ...............................
100
Information Messages ..............................
100
Climate Control
Manual Climate Control .............................
114
Automatic Climate Control .......................
115
Hints on Controlling the Interior Climate - Vehicles With: Automatic
Temperature Control ..............................
116
Hints on Controlling the Interior Climate - Vehicles With: Manual Temperature
Control ..........................................................
117
Rear Passenger Climate Controls ..........
118
Heated Windshield ......................................
118
Heated Rear Window ..................................
118
Heated Exterior Mirrors ...............................
119
Cabin Air Filter ...............................................
119
Seats
Sitting in the Correct Position .................
120
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2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Table of Contents
Head Restraints
...........................................120
Manual Seats .................................................
122
Power Seats ...................................................
124
Rear Seats - Long Wheelbase, Vehicles With: Second Row Dual Captain Chairs
........................................................................\
.
125
Rear Seats - Short Wheelbase ...............
128
Rear Seats - Long Wheelbase, Vehicles With: 60/40 Split Second Row
Seating .........................................................
132
Heated Seats .................................................
135
Auxiliary Power Points
Auxiliary Power Points ...............................
136
Cigar Lighter ..................................................
136
Wireless Accessory Charging ...................
137
Storage Compartments
Overhead Console .......................................
138
Starting and Stopping the Engine
General Information ...................................
139
Ignition Switch ..............................................
139
Push Button Ignition Switch ...................
140
Starting a Gasoline Engine .......................
142
Starting a Flex Fuel Engine ......................
146
Starting a Diesel Engine ............................
148
Switching Off the Engine .........................
150
Engine Block Heater ...................................
150
Unique Driving Characteristics
Auto-Start-Stop ...........................................
152
Fuel and Refueling
Safety Precautions .....................................
154
Fuel Quality - Diesel ...................................
154
Fuel Quality - Gasoline ..............................
157
Fuel Quality - E85 .......................................
158Fuel Filler Funnel Location
.......................
159
Running Out of Fuel ...................................
159
Refueling ..........................................................
161
Fuel Consumption .......................................
163
Engine Emission Control
Emission Law ................................................
165
Catalytic Converter .....................................
166
Selective Catalytic Reductant System ........................................................................\
.
167
Diesel Particulate Filter .............................
170
Transmission
Automatic Transmission - 6-Speed Automatic Transmission .......................
176
Automatic Transmission - 8-Speed Automatic Transmission .......................
178
Brakes
General Information ....................................
181
Hints on Driving With Anti-Lock Brakes ........................................................................\
.
182
Parking Brake ................................................
182
Hill Start Assist .............................................
182
Traction Control
Principle of Operation ...............................
184
Using Traction Control ..............................
184
Stability Control
Principle of Operation ................................
185
Using Stability Control ..............................
186
Parking Aids
Principle of Operation ................................
187
Rear Parking Aid ...........................................
187
Front Parking Aid .........................................
189
Side Sensing System ..................................
191
Active Park Assist ........................................
193
Rear View Camera .....................................
200
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2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Table of Contents
Cruise Control
Principle of Operation
...............................203
Using Cruise Control ..................................
203
Using Adaptive Cruise Control ..............
204
Driving Aids
Driver Alert .....................................................
210
Lane Keeping System .................................
212
Blind Spot Information System .............
216
Cross Traffic Alert ........................................
218
Eco .....................................................................
221
Steering ...........................................................
222
Pre-Collision Assist ....................................
223
Load Carrying
Luggage Anchor Points ............................
229
Rear Under Floor Storage ........................
229
Cargo Nets ....................................................
230
Roof Racks and Load Carriers ................
232
Load Limit ......................................................
233
Towing
Towing a Trailer ...........................................
238
Trailer Sway Control ..................................
239
Recommended Towing Weights ..........
239
Essential Towing Checks ..........................
241
Transporting the Vehicle ..........................
244
Towing the Vehicle on Four Wheels .....
245
Driving Hints
Breaking-In ....................................................
247
Reduced Engine Performance ...............
247
Economical Driving ....................................
247
Cold Weather Precautions ......................
248
Driving Through Water .............................
248
Floor Mats .....................................................
248
Roadside Emergencies
Roadside Assistance .................................
250Hazard Flashers
............................................
251
Fuel Shutoff ...................................................
251
Jump Starting the Vehicle .......................
252
Post-Crash Alert System .........................
254
Towing Points ...............................................
254
Customer Assistance
Getting the Services You Need ..............
256
In California (U.S. Only) ............................
257
The Better Business Bureau (BBB) Auto Line Program (U.S. Only) ....................
258
Utilizing the Mediation/Arbitration Program (Canada Only) ......................
259
Getting Assistance Outside the U.S. and Canada .......................................................
259
Ordering Additional Owner's Literature ........................................................................\
.
261
Reporting Safety Defects (U.S. Only) ........................................................................\
.
261
Reporting Safety Defects (Canada Only) ........................................................................\
.
261
Fuses
Fuse Box Locations ....................................
263
Fuse Specification Chart .........................
264
Changing a Fuse .........................................
269
Maintenance
General Information ..................................
270
Opening and Closing the Hood .............
270
Under Hood Overview - 1.5L EcoBlue ........................................................................\
.
272
Under Hood Overview - 2.0L Duratec-HE (MI4)/2.0L Flex Fuel ..............................
273
Under Hood Overview - 2.5L, LHD ........
274
Under Hood Overview - 2.5L, RHD .......
275
Engine Oil Dipstick - 1.5L EcoBlue ........
276
Engine Oil Dipstick - 2.0L Duratec-HE (MI4)/2.0L Flex Fuel/2.5L ...................
276
Engine Oil Check .........................................
276
Oil Change Indicator Reset ......................
277
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Engine Cooling Fan - Gasoline
...............278
Engine Cooling Fan - Diesel ....................
278
Engine Coolant Check ...............................
278
Automatic Transmission Fluid Check ........................................................................\
282
Brake Fluid Check .......................................
283
Washer Fluid Check ...................................
283
Changing the 12V Battery ........................
284
Checking the Wiper Blades ....................
285
Changing the Front Wiper Blades ........
285
Changing the Rear Wiper Blades - Vehicles With: Manual Liftgate .........
286
Changing the Rear Wiper Blades - Vehicles With: Rear Cargo Doors ......
287
Adjusting the Headlamps ........................
287
Changing a Bulb .........................................
288
Changing the Engine Air Filter - 2.0L Duratec-HE (MI4)/2.0L Flex Fuel, 1.5L
EcoBlue ......................................................
293
Changing the Engine Air Filter - 2.5L ....
294
Drive Belt Routing - 1.5L EcoBlue .........
295
Drive Belt Routing - 2.0L Duratec-HE (MI4)/2.0L Flex Fuel .............................
295
Drive Belt Routing - 2.5L ..........................
295
Vehicle Care
Cleaning Products ......................................
296
Cleaning the Exterior .................................
297
Waxing ............................................................
298
Cleaning the Windows and Wiper Blades ........................................................................\
299
Cleaning the Interior ..................................
299
Cleaning the Instrument Panel and Instrument Cluster Lens .......................
301
Cleaning Leather Seats .............................
301
Repairing Minor Paint Damage .............
302
Cleaning the Wheels .................................
302
Vehicle Storage ...........................................
302
Wheels and Tires
General Information ..................................
305Tire Sealant and Inflator Kit
...................
306
Tire Care ...........................................................
311
Using Winter Tires ......................................
325
Using Snow Chains ....................................
325
Tire Pressure Monitoring System ..........
326
Changing a Road Wheel ..........................
330
Tire Pressures ...............................................
334
Lug Nuts .........................................................
335
Capacities and Specifications
Engine Specifications - 1.5L EcoBlue ........................................................................\
337
Engine Specifications - 2.0L Duratec-HE (MI4)/2.0L Flex Fuel .............................
338
Engine Specifications - 2.5L ...................
339
Motorcraft Parts - 1.5L EcoBlue ............
340
Motorcraft Parts - 2.0L Duratec-HE (MI4)/2.0L Flex Fuel ..............................
341
Motorcraft Parts - 2.5L .............................
342
Vehicle Identification Number ...............
343
Vehicle Certification Label ......................
344
Transmission Code Designation - 6-Speed Automatic Transmission
........................................................................\
344
Transmission Code Designation - 8-Speed Automatic Transmission
........................................................................\
345
Capacities and Specifications - 1.5L EcoBlue ......................................................
345
Capacities and Specifications - 2.0L Duratec-HE (MI4)/2.0L Flex Fuel .....
350
Capacities and Specifications - 2.5L ........................................................................\
355
Bulb Specification Chart .........................
360
Network Connectivity
Connecting the Vehicle to a Mobile Network ......................................................
362
Connecting the Vehicle to a Wi-Fi Network - Vehicles With: SYNC 3 ......
362
Network Connectivity – Troubleshooting ........................................................................\
363
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2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Table of Contents
Your vehicle has electronic control units
that have data recording functionality and
the ability to permanently or temporarily
store data. This data could include
information on the condition and status of
your vehicle, vehicle maintenance
requirements, events and malfunctions.
The types of data that can be recorded are
described in this section. Some of the data
recorded is stored in event logs or error
logs.
Note:
Error logs are reset following a service
or repair.
Note: We may provide information in
response to requests from law enforcement,
other government authorities and third
parties acting with lawful authority or
through a legal process. Such information
could be used by them in legal proceedings.
Data recorded includes, for example:
• Operating states of system
components, for example, fuel level,
tire pressure and battery charge level.
• Vehicle and component status, for
example, wheel speed, deceleration,
lateral acceleration and seatbelt
status.
• Events or errors in essential systems,
for example, headlamps and brakes.
• System responses to driving situations,
for example, airbag deployment and
stability control.
• Environmental conditions, for example,
temperature.
Some of this data, when used in
combination with other information, for
example, an accident report, damage to a
vehicle or eyewitness statements, could
be associated with a specific person. Service Data
Service data recorders in your vehicle are
capable of collecting and storing
diagnostic information about your vehicle.
This potentially includes information about
the performance or status of various
systems and modules in the vehicle, such
as engine, throttle, steering or brake
systems. In order to properly diagnose and
service your vehicle, Ford Motor Company
(Ford of Canada in Canada), and service
and repair facilities may access or share
among them vehicle diagnostic
information received through a direct
connection to your vehicle when
diagnosing or servicing your vehicle.
Additionally, Ford Motor Company (Ford
of Canada, in Canada) may, where
permitted by law, use vehicle diagnostic
information for vehicle improvement or
with other information we may have about
you, for example, your contact information,
to offer you products or services that may
interest you. Data may be provided to our
service providers such as part suppliers
that may help diagnose malfunctions, and
who are similarly obligated to protect data.
We retain this data only as long as
necessary to perform these functions or to
comply with law. We may provide
information where required in response to
official requests to law enforcement or
other government authorities or third
parties acting with lawful authority or court
order, and such information may be used
in legal proceedings. For U.S. only (if
equipped), if you choose to use connected
apps and services, you consent that certain
diagnostic information may also be
accessed electronically by Ford Motor
Company and Ford authorized service
facilities, and that the diagnostic
information may be used to provide
services to you, personalizing your
experience, troubleshoot, and to improve
products and services and offer you
products and services that may interest
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2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Introduction
you, where permitted by law. For Canada
only, for more information, please review
the Ford of Canada privacy policy at
www.ford.ca, including our U.S. data
storage and use of service providers in
other jurisdictions who may be subject to
legal requirements in Canada, the United
States and other countries applicable to
them, for example, lawful requirements to
disclose personal information to
governmental authorities in those
countries.
Event Data
This vehicle is equipped with an event data
recorder. The main purpose of an event
data recorder is to record, in certain crash
or near crash-like situations, such as an
airbag deployment or hitting a road
obstacle; this data assist in understanding
how a vehicle
’s systems performed. The
event data recorder is designed to record
data related to vehicle dynamics and
safety systems for a short period of time,
typically 30 seconds or less.
The event data recorder in this vehicle is
designed to record such data as:
• How various systems in your vehicle
were operating;
• Whether or not the driver and
passenger seatbelts were
buckled/fastened;
• How far (if at all) the driver was
depressing the accelerator and/or the
brake pedal; and
• How fast the vehicle was traveling; and
• Where the driver was positioning the
steering wheel.
This data can help provide a better
understanding of the circumstances in
which crashes and injuries occur. Note:
Event data recorder data is recorded
by your vehicle only if a non-trivial crash
situation occurs; no data is recorded by the
event data recorder under normal driving
conditions and no personal data or
information (e.g., name, gender, age, and
crash location) is recorded. However, other
parties, such as law enforcement, could
combine the event data recorder data with
the type of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event data
recorder is needed. In addition to the
vehicle manufacturer, other parties, such
as law enforcement, that have such special
equipment, can read the information if they
have access to the vehicle or the event
data recorder.
Comfort, Convenience and
Entertainment Data
Your vehicle has electronic control units
that have the ability to store data based
on your personalized settings. The data is
stored locally in the vehicle or on devices
that you connect to it, for example, a USB
drive or digital music player. You can delete
some of this data and also choose whether
to share it through the services to which
you subscribe. See Settings (page 398).
Comfort and Convenience Data
Data recorded includes, for example:
• Seat and steering wheel position.
• Climate control settings.
• Radio presets.
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2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Introduction
PRINCIPLE OF OPERATION
WARNING: Airbags do not inflate
slowly or gently, and the risk of injury
from a deploying airbag is the greatest
close to the trim covering the airbag
module. WARNING:
All occupants of your
vehicle, including the driver, should
always properly wear their seatbelts,
even when an airbag supplemental
restraint system is provided. Failure to
properly wear your seatbelt could
seriously increase the risk of injury or
death. WARNING:
Even with advanced
restraints systems, properly restrain
children 12 and under in a rear seating
position. Failure to follow this could
seriously increase the risk of injury or
death. WARNING: Do not place your arms
on the airbag cover or through the
steering wheel. Failure to follow this
instruction could result in personal injury. WARNING:
Keep the areas in front
of the airbags free from obstruction. Do
not affix anything to or over the airbag
covers. Objects could become projectiles
during airbag deployment or in a sudden
stop. Failure to follow this instruction
could result in personal injury or death. WARNING:
Airbags can kill or
injure a child in a child restraint. Never
place a rear-facing child restraint in front
of an active airbag. If you must use a
forward-facing child restraint in the front
seat, move the seat upon which the child
restraint is installed all the way back. WARNING:
Do not attempt to
service, repair, or modify the
supplementary restraint system or
associated components. Failure to
follow this instruction could result in
personal injury or death. WARNING:
Several airbag system
components get hot after inflation. To
reduce the risk of injury, do not touch
them after inflation. WARNING:
If a supplementary
restraint system component has
deployed, it will not function again. Have
the system and associated components
inspected as soon as possible. Failure to
follow this instruction could result in
personal injury or death.
The airbags are a supplemental restraint
system and are designed to work with the
seatbelts to help protect the driver and
right front passenger from certain upper
body injuries. Airbags do not inflate slowly;
there is a risk of injury from a deploying
airbag.
Note: You will hear a loud bang and see a
cloud of harmless powdery residue if an
airbag deploys. This is normal.
The airbags inflate and deflate rapidly
upon activation. After airbag deployment,
it is normal to notice a smoke-like, powdery
residue or smell the burnt propellant. This
may consist of cornstarch, talcum powder
(to lubricate the bag) or sodium
compounds (for example, baking soda)
that result from the combustion process
that inflates the airbag. Small amounts of
sodium hydroxide may be present which
may irritate the skin and eyes, but none of
the residue is toxic.
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2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Supplementary Restraints System
While the system is designed to help
reduce serious injuries, contact with a
deploying airbag may also cause abrasions
or swelling. Temporary hearing loss is also
a possibility as a result of the noise
associated with a deploying airbag.
Because airbags must inflate rapidly and
with considerable force, there is the risk of
death or serious injuries such as fractures,
facial and eye injuries or internal injuries,
particularly to occupants who are not
properly restrained or are otherwise out of
position at the time of airbag deployment.
Thus, it is extremely important that
occupants be properly restrained as far
away from the airbag module as possible
while maintaining vehicle control.
Routine maintenance of the airbags is not
required.
DRIVER AND PASSENGER
AIRBAGS
WARNING: Do not place your arms
on the airbag cover or through the
steering wheel. Failure to follow this
instruction could result in personal injury. WARNING: Keep the areas in front
of the airbags free from obstruction. Do
not affix anything to or over the airbag
covers. Objects could become projectiles
during airbag deployment or in a sudden
stop. Failure to follow this instruction
could result in personal injury or death. WARNING:
Airbags can kill or
injure a child in a child restraint. Never
place a rear-facing child restraint in front
of an active airbag. If you must use a
forward-facing child restraint in the front
seat, move the seat upon which the child
restraint is installed all the way back. The driver and front passenger airbags will
deploy during significant frontal and near
frontal crashes.
The driver and passenger front airbag
system consists of:
•
Driver and passenger airbag modules.
• Front passenger sensing system. · Crash sensors and monitoring
system with readiness indicator.
See Crash Sensors and Airbag
Indicator
(page 50).
Proper Driver and Front Passenger
Seating Adjustment WARNING:
National Highway
Traffic Safety Administration (NHTSA)
recommends a minimum distance of at
least
10 in (25 cm) between an
occupant's chest and the driver airbag
module.
To properly position yourself away from
the airbag:
• Move your seat to the rear as far as you
can while still reaching the pedals
comfortably.
• Recline the seat slightly (one or two
degrees) from the upright position.
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2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Supplementary Restraints SystemE151127 E67017