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![FORD TRANSIT CONNECT 2020 Owners Manual ABOUT 911 ASSIST
911 Assist is a SYNC system feature that
can call for help if you’re in an accident. If
a crash deploys an airbag (excluding knee
airbags and rear inflatable seatbelts [if
equipped] FORD TRANSIT CONNECT 2020 Owners Manual ABOUT 911 ASSIST
911 Assist is a SYNC system feature that
can call for help if you’re in an accident. If
a crash deploys an airbag (excluding knee
airbags and rear inflatable seatbelts [if
equipped]](/manual-img/11/40678/w960_40678-55.png)
ABOUT 911 ASSIST
911 Assist is a SYNC system feature that
can call for help if you’re in an accident. If
a crash deploys an airbag (excluding knee
airbags and rear inflatable seatbelts [if
equipped]) or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth-enabled phone. You can learn
more about the 911 Assist feature, by
visiting:
Website
www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel." If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
During an emergency call, the system
transmits vehicle data to the emergency
service. See Data Recording (page 9).
EMERGENCY CALL
REQUIREMENTS WARNING:
Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional. WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly. WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
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CREATING A MYKEY -
VEHICLES WITHOUT: PUSH
BUTTON START
Switch the ignition on using an admin key.
To create a MyKey, use the information display controls on the steering wheel to
select the following: Action
Menu Item
Press the menu button.
Settings
Press the OK button.
MyKey
Press and hold the
OK button until a confirmation message
appears in the information display.
Create MyKey
Switch the ignition off.
Note: We recommend that you label this
key.
MyKey Information Messages Description
Message
Displays when trying to create a MyKey with a key already
designated as a MyKey.
Key is Already a MyKey
Displays when creating a MyKey.
Hold OK to Create MyKey
Displays to confirm that a MyKey has been created.
Creation Completed
Displays to confirm that the key is restricted after you switch
the ignition off.
This Key restricted at
Next Key Cycle. Label
Key as MyKey
Displays if the system fails to create a MyKey.
MyKey not Created
CREATING A MYKEY -
VEHICLES WITH: PUSH
BUTTON START
1. Place an admin key in the backup position. See
Passive Key Backup
Position (page 58). 2. Switch the ignition on.
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To create a MyKey, use the information display controls on the steering wheel to
select the following:
Action
Menu Item
Press the menu button.
Settings
Press the OK button.
MyKey
Press and hold the
OK button until a confirmation message
appears in the information display.
Create MyKey
Switch the ignition off.
Note: We recommend that you label this
key.
MyKey Information Messages Description
Message
Displays when trying to create a MyKey and the key is not
placed in the backup position. See
Passive Key Backup
Position (page 58).
Place Key in Backup
Location
Displays when trying to create a MyKey with a key already
designated as a MyKey.
Key is Already a MyKey
Displays when creating a MyKey.
Hold OK to Create MyKey
Displays to confirm that a MyKey has been created.
Creation Completed
Displays to confirm that the key is restricted after you switch
the ignition off.
This Key restricted at
Next Key Cycle. Label
Key as MyKey
Displays if the system fails to create a MyKey.
MyKey not Created
PROGRAMMING A MYKEY
You can only program MyKeys to the same
settings. Switch the ignition on using an admin key.
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To program a MyKey, use the information display controls on the steering wheel
to select the following:
Action
Menu Item
Press the menu button.
Settings
Press the OK button.
MyKey
Choose a setting and press the
OK button.
Configure the setting.
Switch the ignition off.
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CLEARING ALL MYKEYS
When you clear all MyKeys, you remove all
restrictions and return all MyKeys to their
original admin key status.
Switch the ignition on using an admin key.
To clear all MyKeys, use the information display controls on the steering wheel
to select the following: Action
Menu Item
Press the menu button.
Settings
Press the OK button.
MyKey
Press and hold the
OK button until a confirmation message
appears in the information display.
Clear MyKeys
MyKey Information Messages Description
Message
Displays when clearing all MyKeys.
Hold OK to Clear MyKeys
Displays to confirm that all MyKeys have been cleared.
All MyKeys Cleared
CHECKING MYKEY SYSTEM
STATUS
Switch the ignition on.
To find information about the distance traveled using a MyKey and also the number
of admin keys and MyKeys created for your vehicle, use the information display
controls on the steering wheel to select the following: Action
Menu Item
Press the menu button.
Settings
Press the
OK button.
MyKey
Press the
OK button.
MyKey Info
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If both front doors are closed, you can lock
your vehicle by any method, regardless of
whether the key is in the ignition or not.
Autolock
Autolock locks all the doors and the
liftgate when all of the following occur:
•
All doors are closed.
• The ignition is on.
• Your vehicle is moving at a speed
greater than 4 mph (7 km/h) for more
than two seconds. Autounlock
Autounlock unlocks all the doors when all
of the following occur:
•
The ignition is on, all doors are closed,
and your vehicle is moving at a speed
greater than
4 mph (7 km/h) for more
than two seconds.
• Your vehicle has come to a stop and
you switch the ignition off or to the
accessory position.
• The driver door is opened within 10
minutes of you switching the ignition
off or to the accessory position.
Note: The doors will not autounlock if your
vehicle has been electronically locked after
you switch the ignition off and before you
open the driver door.
Switching Autounlock On or Off
To switch autounlock on or off, use the information display controls on the steering
wheel to select the following: Action
Menu Item
Press the menu button.
Settings
Press the
OK button.
Vehicle Settings
Press the
OK button.
Locks
Press the
OK button.
Autounlock
Emergency Locking with the Key
Note: If the child safety locks are on and
you pull the interior handle, you only switch
off the emergency locking, not the child
safety lock. You can only open the doors
using the external door handle.
Note: When the doors have been unlocked
using this method, the doors must be locked
individually until the central locking function
has been repaired. If the central locking function does not
operate, lock the doors individually using
the key in the position shown.
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6. Press the push button ignition switch.
7. Wait five seconds.
8. Press the push button ignition switch.
9. Remove the key.
10. Within 10 seconds, place the second
programmed key in the backup
position.
11. Press the push button ignition switch.
12. Wait five seconds.
13. Press the push button ignition switch.
14. Remove the key.
15. Within 10 seconds, place the unprogrammed key in the backup
position.
16. Press the push button ignition switch.
Check that the remote control function
operate with the new key.
Note: Wait 10 seconds and repeat the
procedure if the key functions do not
operate.
Wait 20 seconds and repeat the procedure
to program an additional key.
ANTI-THEFT ALARM
Alarm System (If Equipped)
Your vehicle may have one of the following
alarm systems:
• Perimeter Alarm.
• Anti-Theft Alarm with Interior and
Inclination Sensors.
Perimeter Alarm
The perimeter alarm is a deterrent against
unauthorized access to your vehicle
through the doors, luggage compartment
and the hood. Interior Sensors
The interior sensors are in the overhead
console.
When you lock your vehicle and arm the
alarm, the sensors are designed to detect
any movement inside your vehicle.
Note:
Do not cover the interior sensors.
Inclination Sensors
When you lock your vehicle and arm the
alarm, the sensors are designed to detect
an attempt to raise your vehicle, for
example to remove a wheel or to tow it
away.
Triggering the Alarm
Once armed, the alarm is triggered in any
of the following ways:
• If someone opens a door, the liftgate
or the hood without a valid key or
remote control.
• If you switch the ignition on without a
valid key.
• If the interior sensors detect movement
within your vehicle.
If the alarm is triggered, the alarm horn will
sound for 30 seconds and the hazard
warning flashers will flash for five minutes.
Any further attempts to carry out one of
the above will trigger the alarm again.
Full Guard and Reduced Guard
Full Guard
Full guard is the standard setting.
In full guard, the interior sensors are on
when you arm the alarm.
Note: Do not arm the alarm with full guard
if passengers, animals or other moving
objects are inside your vehicle.
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ADJUSTING THE STEERING
WHEEL
WARNING: Do not adjust the
steering wheel when your vehicle is
moving.
Note: Make sure that you are sitting in the
correct position. See Sitting in the Correct
Position
(page 120). 1. Unlock the steering column.
2.
Adjust the steering wheel to the desired
position. 3. Lock the steering column.
HORN
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