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General
Possible solution
Possible cause
Issue
SYNC 3 supports multiple languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the languages
based on the most popular languages
spoken. If the selected language is not
available, SYNC 3 remains in the current
active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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9
911 Assist............................................................52
A
A/C See: Climate Control.......................................... 114
About 911 Assist
..............................................52
About This Manual...........................................7
ABS See: Brakes............................................................ 181
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 182
Accessories....................................................425
Accessories See: Replacement Parts
Recommendation............................................ 14
ACC See: Using Adaptive Cruise Control...........204
Active Park Assist.........................................193 Using Active Park Assist.................................. 194
Adjusting the Headlamps.........................287 Horizontal Aim Adjustment........................... 288
Vertical Aim Adjustment................................. 287
Adjusting the Steering Wheel....................78
Airbag Disposal................................................51
Air Conditioning See: Climate Control.......................................... 114
Air Filter See: Changing the Engine Air Filter - 2.0L
Duratec-HE (MI4)/2.0L Flex Fuel, 1.5L
EcoBlue............................................................. 293
See: Changing the Engine Air Filter - 2.5L.................................................................... 294
Alarm See: Anti-Theft Alarm........................................ 76
AM/FM Radio - Vehicles Without: SYNC 3
.......................................................................372
Selecting a Radio Source................................ 372
Anti-Theft Alarm
............................................76
Alarm System........................................................ 76
Arming the Alarm.................................................. 77
Disarming the Alarm............................................ 77
Full Guard and Reduced Guard....................... 76
Triggering the Alarm............................................ 76
Appendices...................................................446 Apps..................................................................397
Using Apps on an Android Device...............398
Using Apps on an iOS Device....................... 398
Using Mobile Navigation on an Android Device............................................................... 398
At a Glance........................................................18
Audible Warnings and Indicators.............96 Airbag Secondary Warning Audible
Warning.............................................................. 96
Automatic Transmission Audible Warning.............................................................. 96
Door Ajar Audible Warning............................... 96
Fasten Seatbelt Audible Warning.................. 97
Headlamps On Audible Warning.................... 97
Key in Ignition Audible Warning...................... 97
Parking Brake On Audible Warning................97
Audio System
................................................367
General Information.......................................... 367
Audio Unit Clock and Date Displays - Vehicles Without: SYNC 3......................373
Adjusting the Clock........................................... 373
Audio Unit - Vehicles With: SYNC 3.......371 Adjusting the Volume........................................ 371
Changing Radio Stations................................. 371
Pausing or Playing Media................................ 372
Seek Down and Previous Track Button................................................................ 372
Seek Up and Next Track Button.................... 371
Sound Settings.................................................... 372
Switching the Audio Unit On and Off..........371
Switching the Screen On and Off................372
Audio Unit - Vehicles Without: SYNC 3
......................................................................368
Adjusting the Volume...................................... 369
Changing Radio Stations................................ 369
Pausing or Playing Media................................. 371
Returning to the Previous Screen................370
Scrolling Through the Menu Options.........370
Seek Down and Previous Track Button............................................................... 370
Seek Up and Next Track Button................... 370
Selecting a Menu Option................................ 370
Selecting Media................................................. 369
Selecting the Radio.......................................... 369
Sound Settings.................................................... 371
Switching the Audio Unit On and Off........368
Switching the Screen On and Off.................371
System Settings.................................................. 371
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Using a Cell Phone..............................................
371
Autolamps........................................................83
Windshield Wiper Activated
Headlamps........................................................ 83
Automatic Climate Control........................115 Directing Air to the Footwell Air Vents........116
Directing Air to the Instrument Panel Air
Vents................................................................... 116
Directing Air to the Windshield Air Vents................................................................... 116
Setting the Blower Motor Speed................... 116
Setting the Temperature.................................. 116
Switching Auto Mode On and Off.................115
Switching Maximum Cooling On and Off........................................................................\
. 115
Switching Maximum Defrost On and Off........................................................................\
. 115
Switching the Air Conditioning On and Off........................................................................\
. 115
Switching the Climate Control On and Off........................................................................\
. 115
Switching the Recirculated Air On and Off........................................................................\
. 115
Automatic High Beam Control.................84 Automatic High Beam Control Information
Messages........................................................... 86
Automatic High Beam Indicator.................... 86
Overriding Automatic High Beam Control................................................................ 86
Switching Automatic High Beam Control On or Off............................................................. 85
Automatic Transmission - 6-Speed Automatic Transmission
.........................176
Brake Shift Interlock........................................... 176
Selector Lever Positions................................... 176
SelectShift™........................................................ 176
Automatic Transmission - 8-Speed Automatic Transmission.........................178
Brake Shift Interlock.......................................... 178
Selector Lever Positions................................... 178
SelectShift™........................................................ 178
Automatic Transmission Fluid Check.............................................................282
Auto-Start-Stop
............................................152
Information Messages...................................... 153
Principle of Operation....................................... 152
Replacing the Battery........................................ 153
Switching the System On and Off................153 Using Auto-Start-Stop.....................................
152
Autowipers........................................................79 Settings................................................................... 80
Auxiliary Power Points................................136 12 Volt DC Power Point..................................... 136
B
Battery See: Changing the 12V Battery..................... 284
Blind Spot Information System..............216 ........................................................................\
........... 216
Switching the System On and Off...............218
System Errors....................................................... 218
Using the Blind Spot Information System................................................................ 217
BLIS See: Blind Spot Information System...........216
Bonnet Lock See: Opening and Closing the Hood..........270
Booster Seats..................................................30 Types of Booster Seats...................................... 30
Brake Fluid Check
........................................283
Brakes................................................................181 General Information........................................... 181
Breaking-In.....................................................247
Bulb Specification Chart
..........................360
C
Cabin Air Filter................................................119
Capacities and Specifications - 1.5L EcoBlue........................................................345
Air Conditioning System................................. 345
Automatic Transmission................................ 349
Brake System...................................................... 349
Diesel Exhaust Fluid......................................... 348
Engine.................................................................... 346
Fuel Tank.............................................................. 348
Grease.................................................................... 350
Locks...................................................................... 350
Washer Reservoir............................................... 348
Capacities and Specifications - 2.0L Duratec-HE (MI4)/2.0L Flex
Fuel................................................................350
Air Conditioning System................................... 351
Automatic Transmission................................. 354
Brake System...................................................... 353
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Engine.....................................................................
351
Fuel Tank............................................................... 353
Grease.................................................................... 354
Locks...................................................................... 354
Washer Reservoir............................................... 353
Capacities and Specifications - 2.5L.................................................................355
Air Conditioning System................................. 355
Automatic Transmission................................. 359
Brake System...................................................... 358
Engine.................................................................... 356
Fuel Tank.............................................................. 358
Grease................................................................... 360
Locks...................................................................... 359
Washer Reservoir............................................... 358
Capacities and Specifications................337
Cargo Nets.....................................................230
Installing the Net............................................... 230
Removing the Net.............................................. 232
Car Wash See: Cleaning the Exterior............................... 297
Catalytic Converter
......................................166
On-Board Diagnostics System..................... 166
Changing a Bulb..........................................288 Central High Mounted Brake Lamp............292
Front Fog Lamps................................................. 291
Headlamp............................................................ 289
Interior Lamps..................................................... 292
License Plate Lamp.......................................... 292
Rear Lamps........................................................... 291
Side Direction Indicator.................................. 290
Changing a Fuse
..........................................269
Fuse Types........................................................... 269
General Information......................................... 269
Passenger Compartment Fuse Box...........269
Changing a Road Wheel...........................330 Changing a Road Wheel...................................331
Dissimilar Spare Wheel and Tire Assembly
Information..................................................... 330
Stowing the Flat or Spare Tire...................... 334
Changing the 12V Battery
.........................284
Changing the Engine Air Filter - 2.0L Duratec-HE (MI4)/2.0L Flex Fuel, 1.5L
EcoBlue........................................................293
Changing the Engine Air Filter - 2.5L
................................................................294
Changing the Front Wiper Blades.........285 Changing the Rear Wiper Blades -
Vehicles With: Manual Liftgate...........286
Changing the Rear Wiper Blades - Vehicles With: Rear Cargo Doors........287
Changing the Wi-Fi Hotspot Name or Password - Vehicles With: SYNC
3......................................................................366
Changing the Wi-Fi Hotspot Name or Password - Vehicles Without: SYNC
3......................................................................366
Checking MyKey System Status...............63
Checking the Wiper Blades
.....................285
Child Restraint and Seatbelt Maintenance..................................................41
Child Restraint Positioning.........................32
Child Safety
.......................................................21
General Information............................................. 21
Child Safety Locks..........................................33 Left-Hand Side...................................................... 34
Right-Hand Side................................................... 34
Cigar Lighter
...................................................136
Cleaning Leather Seats..............................301
Cleaning Products
.......................................296
Cleaning the Exterior..................................297 Cleaning the Headlamps................................ 297
Exterior Chrome Parts..................................... 298
Exterior Plastic Parts........................................ 298
Stripes or Graphics........................................... 298
Underbody........................................................... 298
Under Hood......................................................... 298
Cleaning the Instrument Panel and Instrument Cluster Lens.........................301
Cleaning the Interior...................................299 Fabric, Carpets, Cloth Seats, Headliners
and Floor Mats............................................... 299
Instrument Cluster Screens, LCD Screens and Radio Screens...................................... 300
Leather Interior.................................................. 300
Mirrors................................................................... 300
Rear Windows.................................................... 300
Seatbelts.............................................................. 299
Storage Compartments, Cup Holders and Ashtrays............................................................ 301
Suede Micro Fiber Fabric............................... 300
Cleaning the Wheels..................................302
Cleaning the Windows and Wiper Blades...........................................................299
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Clearing All MyKeys.......................................63
MyKey Information Messages......................... 63
Climate Control..............................................114
Cold Weather Precautions.......................248
Connecting a Bluetooth Device - Vehicles Without: SYNC 3......................373
Pairing a Device................................................... 373
Connecting the Vehicle to a Mobile Network........................................................362
About the Modem............................................. 362
Enabling the Modem Using FordPass.......................................................... 362
Enabling the Modem Using the Touchscreen................................................... 362
Connecting the Vehicle to a Wi-Fi Network - Vehicles With: SYNC
3.......................................................................362
Coolant Check See: Engine Coolant Check............................ 278
Cornering Lamps............................................87
Crash Sensors and Airbag Indicator
.......50
Creating a MyKey - Vehicles With: Push Button Start
..................................................60
MyKey Information Messages.......................... 61
Creating a MyKey - Vehicles Without: Push Button Start.......................................60
MyKey Information Messages......................... 60
Creating a Wi-Fi Hotspot - Vehicles With: SYNC 3
.........................................................365
Connecting a Device to the Wi-Fi
Hotspot............................................................ 366
Finding the Wi-Fi Hotspot Name and Password......................................................... 366
Creating a Wi-Fi Hotspot - Vehicles Without: SYNC 3.......................................365
Connecting a Device to the Wi-Fi Hotspot............................................................ 365
Finding the Wi-Fi Hotspot Name and Password......................................................... 365
Cross Traffic Alert.........................................218 Cross Traffic Alert Indicator........................... 220
Cross Traffic Alert Information Messages.......................................................... 221
Cross Traffic Alert System Limitations...................................................... 220
Cross Traffic Alert System Sensors............220
Switching Cross Traffic Alert On or Off...................................................................... 220Using Cross Traffic Alert...................................
218
Cruise Control
...............................................203
Principle of Operation...................................... 203
Cruise control See: Using Cruise Control............................... 203
Customer Assistance.................................256
D
Data Recording
..................................................9
911 Assist Privacy Notice..................................... 13
Comfort, Convenience and Entertainment Data........................................................................\
11
Event Data................................................................. 11
Service Data............................................................ 10
Services That Third Parties Provide...............12
Services That We Provide.................................. 12
Vehicles With a Modem...................................... 12
Vehicles With SYNC............................................. 12
Daytime Running Lamps............................84 Type 1 - Conventional
(Non-Configurable)....................................... 84
Type 2 - Configurable......................................... 84
Declaration of Conformity - Vehicles With: SYNC 3
..............................................474
Radio Frequency Statement......................... 474
Declaration of Conformity - Vehicles With: Wireless Accessory
Charging
.......................................................474
Declaration of Conformity - Vehicles Without: SYNC 3.......................................473
Radio Frequency Statement......................... 473
Diesel Particulate Filter..............................170 Diesel Particulate Filter Automatic
Regeneration..................................................... 171
Diesel Particulate Filter Manual Regeneration.................................................... 172
On-Board Diagnostics System...................... 170
Direction Indicators
........................................87
Doors and Locks.............................................66
Drive Belt Routing - 1.5L EcoBlue..........295
Drive Belt Routing - 2.0L Duratec-HE (MI4)/2.0L Flex Fuel...............................295
Drive Belt Routing - 2.5L...........................295
Driver Alert
......................................................210
Driver Alert System Display.............................. 211
Driver Alert System Messages....................... 212
Driver Alert System Warnings........................ 210
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Switching Driver Alert On or Off.....................
211
Driver and Passenger Airbags...................44 Children and Airbags...........................................45
Proper Driver and Front Passenger Seating
Adjustment........................................................ 44
Driver Knee Airbag.........................................49
Driving Aids.....................................................210
Driving Hints...................................................247
Driving Through Water...............................248
DRL See: Daytime Running Lamps......................... 84
E
Eco......................................................................221 Eco Mode System Display............................... 221
Principle of Operation....................................... 221
Economical Driving
......................................247
Electromagnetic Compatibility..............446
Emergency Call Limitations.......................53
Emergency Call Requirements..................52
Emission Law
.................................................165
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance.........166
Tampering With a Noise Control System............................................................... 165
End User License Agreement.................448 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................ 448
Engine Block Heater....................................150 Using the Engine Block Heater....................... 151
Engine Coolant Check................................278 Adding Coolant................................................... 279
Coolant Change................................................. 280
Engine Coolant Temperature Management.................................................. 282
Fail-Safe Cooling............................................... 280
Recycled Coolant.............................................. 280
Severe Climates................................................. 280
Engine Cooling Fan - Diesel.....................278
Engine Cooling Fan - Gasoline................278
Engine Emission Control............................165
Engine Immobilizer See: Passive Anti-Theft System..................... 74
Engine Oil Check..........................................276 Adding Engine Oil............................................... 277
Engine Oil Dipstick - 1.5L EcoBlue.........276 Engine Oil Dipstick - 2.0L Duratec-HE
(MI4)/2.0L Flex Fuel/2.5L.....................276
Engine Specifications - 1.5L EcoBlue.........................................................337
Engine Specifications - 2.0L Duratec-HE (MI4)/2.0L Flex Fuel...............................338
Engine Specifications - 2.5L....................339
Entertainment..............................................390 Playing Music From a USB or Media
Player................................................................. 391
Streaming Music From a Bluetooth Device............................................................... 390
Using the Radio.................................................. 390
Environment......................................................17
Essential Towing Checks...........................241 Before Towing a Trailer.................................... 243
Hitches................................................................... 242
Launching or Retrieving a Boat or Personal Watercraft....................................................... 244
Safety Chains...................................................... 242
Trailer Brakes....................................................... 243
Trailer Lamps....................................................... 243
Trailer Towing Connector................................ 242
When Towing a Trailer..................................... 243
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options
.................................16
Exterior Mirrors...............................................90 Adjusting the Mirrors.......................................... 90
Folding the Mirrors................................................ 91
F
Fan See: Engine Cooling Fan - Diesel.................278
See: Engine Cooling Fan - Gasoline............278
Fastening the Seatbelts..............................36 Seatbelt Locking Modes.................................... 37
Using Seatbelts During Pregnancy................36
Flat Tire See: Changing a Road Wheel....................... 330
Flat Tire Inflation See: Tire Sealant and Inflator Kit................306
Floor Mats......................................................248
Fog Lamps - Front See: Front Fog Lamps........................................ 86
Ford Credit
.........................................................13
US Only..................................................................... 13
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Message Center
See: Information Displays................................. 98
Mirrors See: Windows and Mirrors............................... 89
Mobile Communications Equipment.......15
Motorcraft Parts - 1.5L EcoBlue.............340
Motorcraft Parts - 2.0L Duratec-HE (MI4)/2.0L Flex Fuel................................341
Motorcraft Parts - 2.5L..............................342
MyKey Settings
...............................................59
Configurable Settings......................................... 59
Non-Configurable Settings.............................. 59
MyKey – Troubleshooting - Vehicles With: Push Button Start...........................64
What is an admin key?...................................... 64
Why can I not clear the MyKeys?................... 64
Why can I not create a MyKey?...................... 64
Why can I not program a MyKey?.................. 64
Why can I not start the engine with a MyKey?................................................................ 65
Why does the MyKey distance not accumulate?..................................................... 65
MyKey – Troubleshooting - Vehicles Without: Push Button Start....................64
What is an admin key?...................................... 64
Why can I not clear the MyKeys?................... 64
Why can I not create a MyKey?...................... 64
Why can I not program a MyKey?.................. 64
Why does the MyKey distance not accumulate?..................................................... 64
MyKey ™
.............................................................59
Principle of Operation........................................ 59
N
Navigation......................................................393 Changing the Format of the Map................395
Live Traffic............................................................ 397
Michelin Travel Guide....................................... 397
Navigation Map Updates................................ 397
Route Guidance................................................. 395
Setting a Destination....................................... 394
Zoom...................................................................... 395
Network Connectivity................................362 Connecting the Vehicle to a Mobile
Network............................................................ 362
Network Connectivity – Troubleshooting........................................363 Normal Scheduled Maintenance
...........431
Intelligent Oil-Life Monitor™......................... 431
Maintenance Intervals..................................... 432
O
Oil Change Indicator Reset.......................277 Resetting the Oil Life Monitoring
System............................................................... 277
Oil Check See: Engine Oil Check....................................... 276
Opening and Closing the Hood..............270 Closing the Hood................................................. 271
Opening the Hood............................................. 270
Ordering Additional Owner's Literature.......................................................261
Obtaining a French Owner ’s Manual..........261
Overhead Console
.......................................138
Rear Door Storage Compartment................138
P
Parking Aids....................................................187 Principle of Operation....................................... 187
Parking Brake
.................................................182
Passive Anti-Theft System.........................74
Programming a Passive Key............................. 75
Programming a Remote Flip Key.................... 74
SecuriLock®........................................................... 74
Passive Key Backup Position.....................58
PATS See: Passive Anti-Theft System..................... 74
Perchlorate........................................................13
Personalized Settings
................................100
Measure Units..................................................... 100
Switching Chimes Off...................................... 100
Personal Safety System ™
..........................42
How Does the Personal Safety System
Work?.................................................................. 42
Phone...............................................................392 Android Auto....................................................... 393
Apple CarPlay..................................................... 393
Pairing Your Cell Phone for the First Time................................................................... 392
Text Messaging................................................... 392
Using Your Cell Phone..................................... 392
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Rear Wiper Blades
See: Changing the Rear Wiper Blades -
Vehicles With: Manual Liftgate...............286
See: Changing the Rear Wiper Blades - Vehicles With: Rear Cargo Doors............287
Recommended Towing Weights...........239
Calculating the Maximum Loaded Trailer
Weight.............................................................. 240
Reduced Engine Performance................247
Refueling...........................................................161 Refueling System Overview............................ 161
Refueling System Warning.............................. 163
Refueling Your Vehicle....................................... 161
Remote Control - Vehicles With: Keyless Entry and Push Button Start...................54
Locating Your Vehicle......................................... 56
Removable Key Blade........................................ 54
Replacing the Battery......................................... 55
Sounding the Panic Alarm................................ 56
Remote Control - Vehicles With: Remote Flip Key............................................................57
Locating Your Vehicle......................................... 58
Replacing the Battery......................................... 57
Sounding the Panic Alarm................................ 58
Repairing Minor Paint Damage..............302
Replacement Parts Recommendation........................................14
Collision Repairs.................................................... 14
Scheduled Maintenance and Mechanical Repairs.................................................................. 14
Warranty on Replacement Parts..................... 14
Replacing a Lost Key or Remote Control............................................................58
Reporting Safety Defects (Canada Only)...............................................................261
Reporting Safety Defects (U.S. Only)...............................................................261
Roadside Assistance
..................................250
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 251
Vehicles Sold in the United States: Getting Roadside Assistance................................... 250
Vehicles Sold in the United States: Using Roadside Assistance................................... 250
Roadside Emergencies..............................250
Roof Racks and Load Carriers.................232 Maximum Load Weights................................. 232Running-In
See: Breaking-In.................................................. 247
Running Out of Fuel....................................159 Adding Fuel From a Portable Fuel
Container.......................................................... 160
Filling a Portable Fuel Container.................. 159
S
Safety Canopy ™
............................................49
Safety Precautions......................................154
Satellite Radio
...............................................373
Satellite Radio Electronic Serial Number
(ESN)................................................................. 374
Satellite Radio Reception Factors...............373
SiriusXM Satellite Radio Service.................. 374
Troubleshooting................................................. 374
Scheduled Maintenance Record...........436
Scheduled Maintenance
..........................428
Seatbelt Extension.........................................41
Seatbelt Height Adjustment
......................38
Seatbelt Reminder........................................39 Belt-Minder™........................................................ 39
Seatbelts...........................................................35 Principle of Operation......................................... 35
Seatbelt Warning Lamp and Indicator Chime..............................................................38
Conditions of operation..................................... 39
Seats.................................................................120
Security...............................................................74
Selective Catalytic Reductant System...........................................................167
Diesel Exhaust Fluid Guidelines.................... 167
Filling the Diesel Exhaust Fluid Tank...........167
Filling the Diesel Exhaust Fluid Tank Using a Container...................................................... 169
Filling the Diesel Exhaust Fluid Tank Using a Fuel Station Pump.................................... 168
Selective Catalytic Reductant System Warning Lamp................................................. 170
Settings...........................................................398 911 Assist.............................................................. 403
Ambient Lighting................................................ 410
Bluetooth............................................................. 400
Clock...................................................................... 400
Display
..................................................................... 411
General................................................................. 408
Media Player........................................................ 399
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