
Less Cost to Properly Maintain Your
Vehicle
Ford Protect extended service plan also
offers a Premium Maintenance Plan that
covers all scheduled maintenance, and
selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle
’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc (if equipped).
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine Belts.
• Engine coolant hoses, clamps and
o-rings.
• Diesel exhaust fluid replenishment (if
equipped).
• Cabin air filter replacement every
20,000 mi (32,000 km) (electric
vehicles only).
Interest Free Finance Options
Just a 10% down payment will provide you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford Protect
extended service plan has to offer while
paying over time. You are pre-approved
with no credit check or hassles. To learn
more, call our Ford Protect extended
service plan specialists at 800-367-3377.
Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232 Ford Protect Extended Service
Plan (CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Protect
extended service plan. Ford Protect
extended service plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect extended
service plan provides benefits such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Protect extended
service plans available in various time,
distance and deductible combinations.
Each plan is tailored to fit your own driving
needs, including reimbursement for towing
and rental. When you purchase Ford
Protect extended service plan, you receive
added peace-of-mind protection
throughout Canada, the United States and
Mexico, provided by a network of
participating authorized Ford Motor
Company dealers.
Note: Repairs performed outside of Canada
and the United States are not eligible for
Ford Protect extended service plan
coverage.
This information is subject to change. For
more information; visit your local Ford of
Canada dealer or www.ford.ca to find the
Ford Protect extended service plan that is
right for you.
427
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Ford Protect

9
911 Assist............................................................52
A
A/C See: Climate Control.......................................... 114
About 911 Assist
..............................................52
About This Manual...........................................7
ABS See: Brakes............................................................ 181
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 182
Accessories....................................................425
Accessories See: Replacement Parts
Recommendation............................................ 14
ACC See: Using Adaptive Cruise Control...........204
Active Park Assist.........................................193 Using Active Park Assist.................................. 194
Adjusting the Headlamps.........................287 Horizontal Aim Adjustment........................... 288
Vertical Aim Adjustment................................. 287
Adjusting the Steering Wheel....................78
Airbag Disposal................................................51
Air Conditioning See: Climate Control.......................................... 114
Air Filter See: Changing the Engine Air Filter - 2.0L
Duratec-HE (MI4)/2.0L Flex Fuel, 1.5L
EcoBlue............................................................. 293
See: Changing the Engine Air Filter - 2.5L.................................................................... 294
Alarm See: Anti-Theft Alarm........................................ 76
AM/FM Radio - Vehicles Without: SYNC 3
.......................................................................372
Selecting a Radio Source................................ 372
Anti-Theft Alarm
............................................76
Alarm System........................................................ 76
Arming the Alarm.................................................. 77
Disarming the Alarm............................................ 77
Full Guard and Reduced Guard....................... 76
Triggering the Alarm............................................ 76
Appendices...................................................446 Apps..................................................................397
Using Apps on an Android Device...............398
Using Apps on an iOS Device....................... 398
Using Mobile Navigation on an Android Device............................................................... 398
At a Glance........................................................18
Audible Warnings and Indicators.............96 Airbag Secondary Warning Audible
Warning.............................................................. 96
Automatic Transmission Audible Warning.............................................................. 96
Door Ajar Audible Warning............................... 96
Fasten Seatbelt Audible Warning.................. 97
Headlamps On Audible Warning.................... 97
Key in Ignition Audible Warning...................... 97
Parking Brake On Audible Warning................97
Audio System
................................................367
General Information.......................................... 367
Audio Unit Clock and Date Displays - Vehicles Without: SYNC 3......................373
Adjusting the Clock........................................... 373
Audio Unit - Vehicles With: SYNC 3.......371 Adjusting the Volume........................................ 371
Changing Radio Stations................................. 371
Pausing or Playing Media................................ 372
Seek Down and Previous Track Button................................................................ 372
Seek Up and Next Track Button.................... 371
Sound Settings.................................................... 372
Switching the Audio Unit On and Off..........371
Switching the Screen On and Off................372
Audio Unit - Vehicles Without: SYNC 3
......................................................................368
Adjusting the Volume...................................... 369
Changing Radio Stations................................ 369
Pausing or Playing Media................................. 371
Returning to the Previous Screen................370
Scrolling Through the Menu Options.........370
Seek Down and Previous Track Button............................................................... 370
Seek Up and Next Track Button................... 370
Selecting a Menu Option................................ 370
Selecting Media................................................. 369
Selecting the Radio.......................................... 369
Sound Settings.................................................... 371
Switching the Audio Unit On and Off........368
Switching the Screen On and Off.................371
System Settings.................................................. 371
489
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Index

Ford Protect...................................................426
Ford Protect Extended Service Plan
(CANADA ONLY)........................................... 427
Ford Protect Extended Service Plans (U.S. Only).................................................................. 426
Front Fog Lamps............................................86 Front Fog Lamp Indicator................................. 86
Switching the Front Fog Lamps On or Off........................................................................\
. 86
Front Parking Aid..........................................189 Front Parking Aid Information
Messages........................................................... 191
Object Distance Indicator............................... 190
Front Passenger Sensing System............45
Front Wiper Blades See: Changing the Front Wiper Blades......285
Fuel and Refueling.......................................154
Fuel Consumption
........................................163
Advertised Capacity.......................................... 163
Fuel Economy...................................................... 163
Fuel Filler Funnel Location........................159
Fuel Quality - Diesel....................................154 Biodiesel................................................................ 156
Diesel Fuel Additives ......................................... 157
Fuel Requirements - Choosing The Right Fuel: Vehicles Operated Where Ultra Low
Sulfur Diesel Fuel Is Not Required ..........155
Fuel Requirements - Choosing The Right Fuel: Vehicles Operated Where Ultra Low
Sulfur Diesel Fuel Is Required (United
States/Canada/Puerto Rico/U.S. Virgin
Islands And Other Locales) ...................... 154
Fuel Quality - E85........................................158 Choosing the Right Fuel - Flex Fuel
Vehicles............................................................. 158
Switching Between E85 and Gasoline............................................................ 159
Fuel Quality - Gasoline...............................157 Choosing the Right Fuel................................... 157
Fuel Shutoff....................................................251 Ignition Switch..................................................... 251
Keyless Starting................................................... 251
Fuse Box Locations
.....................................263
Engine Compartment Fuse Box................... 263
Passenger Compartment Fuse Box............263
Fuses................................................................263
Fuse Specification Chart..........................264 Engine Compartment Fuse Box................... 264Passenger Compartment Fuse Box............267
G
Gauges...............................................................93 Engine Coolant Temperature Gauge............94
Fuel Gauge.............................................................. 93
Information Display............................................. 93
Gearbox See: Transmission............................................... 176
General Information on Radio Frequencies...................................................54
General Maintenance Information.......428 Multi-Point Inspection..................................... 430
Owner Checks and Services.......................... 429
Protecting Your Investment........................... 428
Why Maintain Your Vehicle?......................... 428
Why Maintain Your Vehicle at Your Dealership?..................................................... 428
Getting Assistance Outside the U.S. and Canada.........................................................259
Getting the Services You Need...............256 Away From Home.............................................. 256
Global Opening
..............................................90
H
Handbrake See: Parking Brake............................................. 182
Hazard Flashers
.............................................251
Headlamp Adjusting See: Adjusting the Headlamps..................... 287
Headlamp Exit Delay....................................84
Headrest See: Head Restraints......................................... 120
Head Restraints
............................................120
Adjusting the Head Restraint.......................... 121
Heated Exterior Mirrors
................................119
Heated Rear Window...................................118
Heated Seats..................................................135
Heated Windshield.......................................118
Heating See: Climate Control.......................................... 114
Hill Start Assist..............................................182 Switching the System On and Off...............183
Using Hill Start Assist....................................... 183
494
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Index

Hints on Controlling the Interior Climate
- Vehicles With: Automatic
Temperature Control.................................116
Defogging or Clearing the Windshield of Thin Ice................................................................ 117
Defogging the Side Windows in Cold Weather.............................................................. 117
General Hints........................................................ 116
Quickly Cooling the Interior.............................. 117
Recommended Settings for Cooling............117
Recommended Settings for Heating............117
Hints on Controlling the Interior Climate - Vehicles With: Manual Temperature
Control.............................................................117
Defogging or Clearing the Windshield of Thin Ice............................................................... 118
Defogging the Side Windows in Cold Weather.............................................................. 118
General Hints......................................................... 117
Quickly Cooling the Interior............................. 118
Quickly Heating the Interior.............................. 117
Recommended Settings for Cooling............118
Recommended Settings for Heating............117
Hints on Driving With Anti-Lock Brakes............................................................182
Home Screen................................................384
Hood Lock See: Opening and Closing the Hood..........270
Horn.....................................................................78
I
Ignition Switch
...............................................139
Starting the Engine............................................ 140
Switching the Ignition Off............................... 139
Switching the Ignition On................................ 140
Switching the Ignition to Accessory Mode................................................................... 139
In California (U.S. Only).............................257
Information Displays
....................................98
General Information........................................... 98
Information Messages
...............................100
Active Park Assist.............................................. 100
Adaptive Cruise Control.................................... 101
Alarm........................................................................\
101
Automatic High Beam Control...................... 102
Auto-Start-Stop................................................. 102Blind Spot Information and Cross Traffic
Alert Systems.................................................. 103
Brake System....................................................... 103
Doors and Locks................................................. 104
Driver Alert............................................................ 104
Engine..................................................................... 104
Fuel System.......................................................... 105
Headlamps........................................................... 105
Hill Start Assist.................................................... 105
Lane Keeping System....................................... 105
Maintenance........................................................ 106
MyKey...................................................................... 107
Parking Aid............................................................ 107
Parking Brake....................................................... 108
Pre-Collision Assist........................................... 108
Rear Window Lock............................................. 108
Remote Control.................................................. 108
Selective Catalytic Reductant System.............................................................. 109
Stability Control.................................................... 111
Starting System..................................................... 111
Steering System.................................................... 111
Tire Pressure Monitoring System................... 112
Transmission......................................................... 112
Wireless Accessory Charging.......................... 113
Installing Child Restraints...........................23 Child Restraints..................................................... 23
Using Lap and Shoulder Belts......................... 23
Using Lower Anchors and Tethers for Children (LATCH)............................................ 25
Using Tether Straps............................................. 27
Instrument Cluster
.........................................93
Instrument Lighting Dimmer.....................83
Instrument Panel - LHD................................19
Instrument Panel - RHD...............................18
Interior Lamps
.................................................88
Courtesy Lamp..................................................... 88
Reading Lamps..................................................... 88
Interior Mirror - Vehicles With: Auto-Dimming Interior Mirror..................91
Interior Mirror - Vehicles Without: Auto-Dimming Interior Mirror..................91
Introduction.........................................................7
J
Jump Starting the Vehicle........................252 Connecting the Jumper Cables.................... 252
495
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Index

Playing Media From a USB Device -
Vehicles Without: SYNC 3......................375
Selecting the USB Device............................... 376
Supported Audio File Formats...................... 375
Post-Crash Alert System..........................254
Power Door Locks See: Locking and Unlocking............................. 66
Power Seats
....................................................124
Power Windows - Vehicles With: One-Touch Open Driver Window.........90
One-Touch Open................................................. 90
Power Windows - Vehicles With: Rear Power Windows .........................................89
Bounce-Back......................................................... 89
One-Touch Close................................................. 89
One-Touch Open................................................. 89
Rear Window Lock.............................................. 90
Pre-Collision Assist
.....................................223
Distance Alert...................................................... 225
Distance Indication........................................... 225
Pre-Collision Assist Information Messages.......................................................... 227
Pre-Collision Assist System Sensors.........226
Pre-Collision Assist Warning Lamp.............227
Programming a MyKey..................................61
Protecting the Environment........................17
Puncture See: Changing a Road Wheel....................... 330
Push Button Ignition Switch....................140 Failure to Start - Vehicles with Manual
Transmission................................................... 140
Fast Restart........................................................... 142
Key Outside Vehicle Audible Warning.........142
Starting System Information Messages.......................................................... 142
Starting The Engine - Vehicles with Automatic Transmission............................ 140
Starting The Engine - Vehicles with Manual Transmission................................................... 140
Stopping the Engine When Your Vehicle is Moving - Vehicles with Automatic
Transmission.................................................... 141
Stopping the Engine When Your Vehicle is Moving - Vehicles with Manual
Transmission.................................................... 141
Stopping the Engine When Your Vehicle is Stationary - Vehicles with Automatic
Transmission.................................................... 141Stopping the Engine When Your Vehicle is
Stationary - Vehicles with Manual
Transmission.................................................... 141
Switching the Ignition On to Accessory Mode.................................................................. 140
Vehicles with a Diesel Engine........................ 140
R
Rear Parking Aid
............................................187
Object Distance Indicator............................... 188
Rear Parking Aid Information Messages.......................................................... 189
Rear Passenger Climate Controls...........118 Adjusting the Blower Motor Speed...............118
Directing Air to the Footwell Air Vents........118
Directing Air to the Overhead Air
Vents................................................................... 118
Directing Air to the Overhead Air Vents and the Footwell Air Vents.................................. 118
Switching the Rear Passenger Climate Controls On and Off...................................... 118
Rear Seats - Long Wheelbase, Vehicles With: 60/40 Split Second Row
Seating...........................................................132
Second Row Seats............................................. 132
Third Row Seats.................................................. 133
Rear Seats - Long Wheelbase, Vehicles With: Second Row Dual Captain
Chairs..............................................................125
Second Row Seats............................................. 125
Third Row Seats................................................... 127
Rear Seats - Short Wheelbase................128 Second Row Seats............................................. 128
Third Row Seats.................................................. 130
Rear Under Floor Storage
.........................229
Adjustable Load Floor...................................... 229
Passenger Compartment Floor.................... 229
Rear View Camera
......................................200
Switching the Rear View Camera Off........202
Switching the Rear View Camera On..........201
Using the Display................................................ 201
Vehicles With Parking Aid............................... 202
Rear View Camera See: Rear View Camera.................................. 200
Rear Window Wiper and Washers............81 Rear Window Washer.......................................... 81
Rear Window Wiper............................................. 81
498
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Index