Page 95 of 395

Action
Message
There is a system malfunction with the child locks. Contactan authorized dealer as soon as possible.
Child Lock Malfunction
Service Required
Indicates that the rear seat interior door release switches andpower windows are switched off, preventing rear seat occu- pants from opening the doors or windows.
Child Lock ON
Indicates that the rear seat interior door release switches andpower windows are switched on.
Child Lock OFF
The factory keypad code displays in the information displayafter the system resets the keypad.
Factory Keypad Code {X
X X X X}
Fuel Action
Message
An early reminder of a low fuel condition.
Fuel Level Low
The fuel fill inlet may not be properly closed.
Check Fuel Fill Inlet
Wait for up to 15 seconds while the fuel system depressurizes.
Fuel Door Opening
The fuel system has finished depressurizing and you can begin
to refuel.
Fuel Door Open
A reminder to close the fuel door. Failure to follow this
instruction can cause the check engine light to illuminate.
Close Fuel Door to Avoid
Check Engine Light
There is an error in attempting to refill your vehicle.
Refuel Error See Manual
Hill Start Assist Action
Message
Hill start assist is not available. Contact an authorized dealer.See Hill Start Assist (page 155).
Hill Start Assist Not
Available
92
Explorer (CTW) Police, Canada/United States of America, Police, enUSA, Edition date: 201902, Second-Printing Information Displays
Page 134 of 395

REFUELING - EXCLUDING:
HYBRID ELECTRIC VEHICLE
(HEV)
Refueling System Overview
Fuel filler door.
A
Fuel tank filler valve.
B
Fuel tank filler pipe.
C
Your vehicle does not have a fuel tank filler
cap. Left-hand side. To open the fuel
filler door, press the center rear
edge of the fuel filler door and
then release.
A
Right-hand side. To open the
fuel filler door, press the center
rear edge of the fuel filler door
and then release.
B
Left-hand side. Pull the rear of
the fuel filler door to open it.
C
Right-hand side. Pull the rear of
the fuel filler door to open it.
D
Refueling Your Vehicle WARNING: When refueling always
shut the engine off and never allow
sparks or open flames near the fuel tank
filler valve. Never smoke or use a cell
phone while refueling. Fuel vapor is
extremely hazardous under certain
conditions. Avoid inhaling excess fumes.
131
Explorer (CTW) Police, Canada/United States of America, Police, enUSA, Edition date: 201902, Second-Printing Fuel and RefuelingE267248
B
C
A E206911
AB
CD
Page 138 of 395

5. Operate the fuel pump nozzle within
the area shown. 6.
Slightly raise the fuel pump nozzle and
then slowly remove it.
7. Fully close the fuel filler door.
Note: To close the fuel filler door, press the
center rear edge of the fuel filler door and
then release.
You must complete the refueling process
within 20 minutes. If 20 minutes elapses,
you must press the button on the left side
of the instrument panel again. Fuel pump
nozzle automatic shut off may occur if you
do not press the button on the left side
instrument panel.
System Warnings
If the fuel filler door fails to open, an
information message appears in the
information display. Description and Action
Message
A warning message appears
in the information display
when the fuel system fails
to depressurize or the fuel
filler door fails to open. You
may have to use the fuel
filler door manual override
lever.
Refuel
Error See
Manual
If the information message appears, do the
following:
1. Check the fuel filler door for anything that may be obstructing its movement,
for example ice or snow.
2. Remove any obstruction from the fuel filler door.
3. Press the button on the driver door to open the fuel filler door.
4. If the fuel filler door fails to open and the information message remains in
the information display, use the fuel
filler door manual override lever.
Fuel Filler Door Manual Override
Lever WARNING: The fuel system may
be under pressure. If you hear a hissing
sound near the fuel filler inlet, do not
refuel until the sound stops. Otherwise,
fuel may spray out, which could cause
serious personal injury.
Note: The transmission must be in park (P)
or neutral (N).
When using the manual override lever do
the following:
1. Switch the ignition on.
135
Explorer (CTW) Police, Canada/United States of America, Police, enUSA, Edition date: 201902, Second-Printing Fuel and RefuelingE206912
AB E119081