2020 FORD FUSION/HYBRID check

Table of Contents
1. INTRODUCTION1
2.
IMPORTANT INFORMATION YOU SHOULD KNOW2
If You Need Customer Assistance 2
Know When Your Warranty Begins 2
Check Your Vehicle 2
Maintain Your Vehicle Properly 2
Who Pays For Warranty Repairs? 3
Do Warranties Apply In Other Countries? 4
3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2020-MODEL VEHICLE 5
Limitations And Disclaimers 5
Quick Reference: Warranty Coverage 8
What Is Covered? 8
What Is Not Covered Under The New Vehicle
Limited Warranty? 13
4. IN ADDITION ... 17 Roadside Service Assistance 17
5. FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES 18
Quick Reference: Emissions Warranty Coverage 18
Emissions Defects Warranty Coverage 19
Emissions Performance Warranty Coverage 19
What Is Covered? 20
What Is Not Covered? 22

2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined on the front
page of this booklet.
In addition, if you are an eligible U.S. owner, you may use - at no cost -
the services of the BBB AUTO LINE program. For details, seeBetter
Business Bureau (BBB) AUTO LINE program, page 34 or call
1-800-955-5100.
KNOW WHEN YOUR WARRANTY BEGINS
Your Warranty Start Date is the day you take delivery of your new
vehicle or the day it is first put into service (for example, as a dealer
demonstrator), whichever occurs first.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet metal,
upholstery, or other appearance items. But occasionally something may
slip past us, and a customer may find that a vehicle was damaged before
he or she took delivery. If you see any damage when you receive your
vehicle, notify your dealership within one week.
MAINTAIN YOUR VEHICLE PROPERLY
Your glove compartment contains an Owner’s Manualwhich indicates
the scheduled maintenance required for your vehicle. Proper
maintenance guards against major repair expenses resulting from neglect
or inadequate maintenance, may help increase the value you receive
when you sell or trade your vehicle, and is important in allowing your
vehicle to comply with applicable emissions standards.
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It is your responsibility to make sure that all of the scheduled
maintenance is performed and that the materials used meet Ford
engineering specifications. Failure to perform scheduled maintenance as
specified in the Owner’s Manual will invalidate warranty coverage on
parts affected by the lack of maintenance. Make sure that receipts for
completed maintenance work are retained with the vehicle and
confirmation of maintenance work is always entered in yourOwner’s
Manual.
Your Ford or Lincoln dealership, or Ford or Lincoln Quality Care Service
Center, has factory-trained technicians who can perform the required
maintenance using genuine Ford parts. The dealership looks forward to
meeting your every service need to maximize your satisfaction with your
vehicle.
WHO PAYS FOR WARRANTY REPAIRS?
You will not be charged for repairs covered by any applicable warranty
during the stated coverage periods, unless specifically stated elsewhere
in this guide.
Some states have mandated alternate time coverage periods for parts of
your vehicle (e.g. seatbelts).
Some states and/or local governments may require a tax on a portion of
warranty repairs. Where applicable law allows, the tax must be paid by
you, the owner of the vehicle.
During the Bumper to Bumper Warranty period, dealers may receive
instructions to provide no-cost, service-type improvements - not
originally included in your Owner’s Manual - intended to increase your
overall satisfaction with your vehicle.
Sometimes Ford may offer a special adjustment program to pay all or
part of the cost of certain repairs beyond the terms of the applicable
warranty. Check with your dealer or call 1-800-392-3673 to learn whether
any adjustment program is applicable to your vehicle. Please have your
vehicle identification number available.
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For full details about coverage under California requirements for
emissions control, see:
➡Defects Warranties (pages 25-29)
➡ Performance Warranty (pages 25-27)
➡ What Is Covered? (pages 28-29)
➡ What Is Not Covered? (page 29)
EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES
Your Warranty Rights and Obligations
The California Air Resources Board and Ford Motor Company are
pleased to explain the emission control system warranty on your
2020-model vehicle. In California, new motor vehicles must be designed,
built, and equipped to meet the State’s stringent anti-smog standards.
Ford must warrant the emission control system on your vehicle for the
periods of time listed on pages 25-29, provided there has been no abuse,
neglect, or improper maintenance of your vehicle.
Your emission control system may include parts such as the fuel injection
system, the ignition system, catalytic converter, and the engine
computer. Also included may be hoses, belts, connectors, and other
emissions-related assemblies.
Where a warrantable condition exists, Ford Motor Company will repair
your vehicle at no cost to you including diagnosis, parts, and labor.
MANUFACTURER’S WARRANTY COVERAGE
For Vehicles Eligible for Standard California Emission Warranty Coverage
If Gross Vehicle Weight Rating is 14,000 lbs. or less:
For 3 years or 50,000 miles (whichever first occurs):
1. If your vehicle fails a Smog Check inspection, all necessary repairs and
adjustments will be made by Ford to ensure that your vehicle passes the
inspection. This is your emission control system PERFORMANCE
WARRANTY.
2. If any emissions-related part on your vehicle is defective, the part will
be repaired or replaced by Ford. This is your short-term emission control
system DEFECTS WARRANTY.
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For 7 years or 70,000 miles (whichever first occurs):
If a high-priced emissions-related part is defective or if its failure causes
your vehicle to fail a Smog Check inspection, the part will be repaired or
replaced by Ford. This is your long-term emission control system
DEFECTS WARRANTY.
For a list of the high-priced emission-related parts that are covered for 7
years or 70,000 miles, go to www.owner.ford.com / Owner Manuals.
Select the list that corresponds to the model and the model year of your
vehicle. NOTE: This list is vehicle specific and may not be the same for
all vehicles. It is based on the replacement cost of each specific part,
which can vary between vehicle lines.
For Vehicles Eligible for California TZEV Emission Warranty Coverage
Except as noted below, for 15 years or 150,000 miles (whichever first
occurs):
1. If your vehicle fails a Smog Check inspection, all necessary repairs and
adjustments will be made by Ford to ensure that your vehicle passes the
inspection. This is your emission control system PERFORMANCE
WARRANTY.
2. If any emissions-related part on your vehicle is defective, the part will
be repaired or replaced by Ford. This is your short-term emission control
system DEFECTS WARRANTY.
NOTE: The TZEV warranty period for the high-voltage battery is
10 years or 150,000 miles (whichever first occurs).
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7. Additional information about your emissions warrantycoverage, under Federal and California requirements
HOW DO I GET WARRANTY SERVICE?
To get service under your emissions warranties, take your vehicle to any
Ford Motor Company dealer as soon as possible after illumination of the
Malfunction Indicator Light or it has failed an EPA-approved test or a
California Smog Check inspection. Be sure to show the dealer the
document that says your vehicle has failed the test.
Your dealer will determine whether the repair is covered by the warranty.
If the dealer has a question about Emissions Performance Warranty
coverage, it will forward the question to Ford Motor Company, which
must make a final decision within 30 days after you bring your vehicle in
for repair. (The decision will be made within a shorter time if state, local,
or federal law requires you to have the vehicle repaired more quickly in
order to avoid additional penalties.) The deadline for a determination
about Emissions Performance Warranty Coverage does not need to be
met if you request a delay, agree to a delay in writing, or if the delay is
caused by an event for which neither Ford nor your dealer is
responsible.
If a question about Emissions Performance Warranty coverage is referred
to Ford Motor Company, you will be notified by Ford Motor Company in
writing if your claim for warranty coverage is denied. The notice will
explain the basis for denying your claim. If you fail to receive this notice
within a timely manner, as determined above, Ford will perform the
warranty repair for you free of charge.
HOW DO I HANDLE EMERGENCY REPAIRS?
If your vehicle needs an emergency warrantable repair and a Ford dealer
is not available, or if a Ford dealer cannot perform warrantable repair(s)
within 30 days of you bringing your vehicle to the dealer, repairs may be
performed at any service establishment or by you using Ford equivalent
replacement parts.
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