2020 FORD F250 SUPER DUTY service

service providers could have access to
additional information, for example, cell
phone network tower identification. For
additional information about our privacy
policy, visit www
.For dC onne c t e d . c om or
refer to your local Ford website.
Note: The modem continues to send this
information unless you disable the modem
or stop the modem from sharing vehicle
data by changing the modem settings. See
Network Connectivity
(page 474).
Note: The service can be unavailable or
interrupted for a number of reasons, for
example, environmental or topographical
conditions and data plan coverage.
Note: To find out if your vehicle has a
modem, visit
www .For dC onne c t e d . c om .
Vehicles With SYNC
Mobile Device Data
If you connect a mobile device to your
vehicle, you can display data from your
device on the touchscreen for example,
music and album art. You can share your
vehicle data with mobile apps on your
device through the system. See
Apps
(page 532).
The mobile apps function operates by your
connected device sending data to us in the
United States. The data is encrypted and
includes the vehicle identification number
of your vehicle, the SYNC module serial
number, odometer, enabled apps, usage
statistics and debugging information. We
retain it only as long as necessary to
provide the service, to troubleshoot, for
continuous improvement and to offer you
products and services that may be of
interest to you according to your
preferences and where allowed by law. If you connect a cell phone to the system,
the system creates a profile that links to
that cell phone. The cell phone profile
enables more mobile features and efficient
operation. The profile contains, for
example, data from your phonebook, read
and unread text messages and call history,
including history of calls when your cell
phone was not connected to the system.
If you connect a media device, the system
creates and retains a media device index
of supported media content. The system
also records a short diagnostic log of
approximately 10 minutes of all recent
system activity.
The cell phone profile, media device index
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when you
connect your cell phone or media device.
If you no longer plan to use the system or
your vehicle, we recommend you use the
master reset function to erase the stored
information. See
Settings (page 535).
System data cannot be accessed without
special equipment and access to your
vehicle's module.
For additional information about our
privacy policy, refer to your local Ford
website.
Note: To find out if your vehicle has a
connectivity technology, visit
www .For dC onne c t e d . c om .
Vehicles With an Emergency Call
System
When the emergency call system is active,
it may disclose to emergency services that
your vehicle has been in a crash involving
the deployment of an airbag or activation
of the fuel pump shut-off. Certain versions
or updates to the emergency call system
may also be capable of electronically or
verbally disclosing to emergency services
operators your vehicle location or other
15
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing Introduction

details about your vehicle or crash to assist
emergency services operators to provide
the most appropriate emergency services.
If you do not want to disclose this
information, do not activate the emergency
call system.
Note:
You cannot deactivate emergency
call systems that are required by law.
PERCHLORATE
Certain components in your vehicle such
as airbag modules, seatbelt pretensioners
and remote control batteries may contain
perchlorate material. Special handling
may apply for service or vehicle end of life
disposal.
For more information visit: Web Address
www.dtsc.ca.gov/hazard- ouswaste/perchlorate
FORD CREDIT
US Only
Ford Credit offers a full range of financing
and lease plans to help you acquire your
vehicle. If you have financed or leased your
vehicle through Ford Credit, thank you for
your business.
For assistance call 1-800-727-7000, or for
more information about Ford Credit and
access to the online Account Manager tool,
visit www.ford.com/finance. REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts
whenever your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that
conform to the specifications detailed in
this Owner
’s Manual.
Genuine Ford and Motorcraft parts meet
or exceed these specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents happen sometimes.
Genuine Ford replacement collision parts
meet our stringent requirements for fit,
finish, structural integrity, corrosion
protection and dent resistance. During
vehicle development we validate that
these parts deliver the intended level of
protection as a whole system. A great way
to know for sure you are getting this level
of protection is to use genuine Ford
replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement
parts are the only replacement parts that
benefit from a Ford Warranty.
16
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing Introduction

The Ford Warranty may not cover damage
caused to your vehicle as a result of failed
non-Ford parts.
For additional information, refer to the
terms and conditions of the Ford Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is
covered by your New Vehicle Limited
Warranty, see your warranty guide that is
available online. For more information,
refer to our website and download your
copy of the warranty guide.
Special Instructions
For your added safety, your vehicle is fitted
with sophisticated electronic controls.
WARNING: You risk death or
serious injury to yourself and others if you
do not follow the instruction highlighted
by the warning symbol. Failure to follow
the specific warnings and instructions
could result in personal injury. WARNING: NEVER use a rearward
facing child restraint on a seat protected
by an ACTIVE AIRBAG in front of it,
DEATH or SERIOUS INJURY to the CHILD
can occur. On Board Diagnostics Data Link
Connector WARNING:
Do not connect
wireless plug-in devices to the data link
connector. Unauthorized third parties
could gain access to vehicle data and
impair the performance of safety related
systems. Only allow repair facilities that
follow our service and repair instructions
to connect their equipment to the data
link connector.
Your vehicle has an OBD Data Link
Connector (DLC) that is used in
conjunction with a diagnostic scan tool for
vehicle diagnostics, repairs and
reprogramming services. Installing an
aftermarket device that uses the DLC
during normal driving for purposes such as
remote insurance company monitoring,
transmission of vehicle data to other
devices or entities, or altering the
performance of the vehicle, may cause
interference with or even damage to
vehicle systems. We do not recommend
or endorse the use of unapproved
aftermarket plug-in devices. The vehicle
Warranty will not cover damage caused
by an aftermarket plug-in device.
Notice to Owners of Pickup Trucks
and Utility Type Vehicles WARNING:
Utility vehicles have a
significantly higher rollover rate than
other types of vehicles.
Before you drive your vehicle, please read
this Owner ’s Guide carefully. Your vehicle
is not a passenger car. As with other
vehicles of this type, failure to operate this
vehicle correctly may result in loss of
vehicle control, vehicle rollover, personal
injury or death.
17
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing Introduction

PRINCIPLE OF OPERATION
WARNING: Airbags do not inflate
slowly or gently, and the risk of injury
from a deploying airbag is the greatest
close to the trim covering the airbag
module. WARNING:
All occupants of your
vehicle, including the driver, should
always properly wear their seatbelts,
even when an airbag supplemental
restraint system is provided. Failure to
properly wear your seatbelt could
seriously increase the risk of injury or
death. WARNING:
Properly secure
children 12 years old and under in a rear
seating position whenever possible. If
you are unable to properly secure all
children in a rear seating position,
properly secure the largest child on the
front seat. If you must use a forward
facing child restraint on the front seat,
move the seat as far back as possible.
Failure to follow these instructions could
result in personal injury or death. WARNING:
Do not place your arms
on the airbag cover or through the
steering wheel. Failure to follow this
instruction could result in personal injury. WARNING:
Do not place a
rearward facing child restraint in front of
an active airbag. Failure to follow this
instruction could result in personal injury
or death. WARNING:
Do not attempt to
service, repair, or modify the
supplementary restraint system or
associated components. Failure to
follow this instruction could result in
personal injury or death. WARNING:
Several airbag system
components get hot after inflation. To
reduce the risk of injury, do not touch
them after inflation. WARNING:
If a supplementary
restraint system component has
deployed, it will not function again. Have
the system and associated components
inspected as soon as possible. Failure to
follow this instruction could result in
personal injury or death.
The airbags are a supplemental restraint
system and are designed to work with the
seatbelts to help protect the driver and
right front passenger from certain upper
body injuries. Airbags do not inflate slowly;
there is a risk of injury from a deploying
airbag.
Note: You will hear a loud bang and see a
cloud of harmless powdery residue if an
airbag deploys. This is normal.
The airbags inflate and deflate rapidly
upon activation. After airbag deployment,
it is normal to notice a smoke-like, powdery
residue or smell the burnt propellant. This
may consist of cornstarch, talcum powder
(to lubricate the bag) or sodium
compounds (for example, baking soda)
that result from the combustion process
that inflates the airbag. Small amounts of
sodium hydroxide may be present which
may irritate the skin and eyes, but none of
the residue is toxic.
While the system is designed to help
reduce serious injuries, contact with a
deploying airbag may also cause abrasions
or swelling. Temporary hearing loss is also
a possibility as a result of the noise
associated with a deploying airbag.
Because airbags must inflate rapidly and
with considerable force, there is the risk of
death or serious injuries such as fractures,
facial and eye injuries or internal injuries,
45
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing Supplementary Restraints System

Passenger Airbag
Passenger Airbag Status
Indicator
Switch Position
Disabled
OFF: Lit
Off
ON: Unlit Enabled
OFF: Unlit
On
ON: Lit
Switching the Passenger Airbag Off WARNING: If the light does not
illuminate when the passenger airbag
switch is off and you switch the ignition
on, have the passenger airbag switch
serviced immediately by a qualified
technician. WARNING:
To avoid switching on
the airbag, always remove the ignition
key with the switch in the off position. WARNING:
If your vehicle has rear
seats, always transport children who are
12 and younger in the rear seat. Always
use seatbelts and child restraints
properly. Do not place a child in a rear
facing infant seat in the front seat unless
your vehicle is equipped with an airbag
on and off switch and the passenger
airbag is turned off. This is because the
back of the infant seat is too close to the
inflating airbag and the risk of a fatal
injury to the infant when the airbag
inflates is substantial.
The passenger airbag on and off switch is
in the glovebox. 1. Insert the ignition key, turn the switch
to OFF and hold in OFF while removing
the key.
2. When you switch the ignition on, the passenger airbag off light illuminates
briefly, momentarily shuts off and then
switches back on. This indicates that
the passenger airbag is deactivated.
Switching the Passenger Airbag Back
On WARNING:
The seatbelts for the
driver and right front passenger seating
positions are specifically designed to
operate together with the airbags in
certain types of crashes. When you
switch off your airbag, you not only lose
47
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing Supplementary Restraints SystemE181522

the protection of the airbag, you also
may reduce the effectiveness of your
seatbelt system. If the passenger does
not meet the requirements stated in the
National Highway Traffic Safety
Administration or Transport Canada
deactivation criteria, switching off the
airbag can increase the risk of serious
injury or death in a crash.
WARNING: If your vehicle has rear
seats, always transport children who are
12 and younger in the rear seat. Always
use seatbelts and child restraints
properly. Do not place a child in a rear
facing infant seat in the front seat unless
your vehicle is equipped with an airbag
on and off switch and the passenger
airbag is turned off. This is because the
back of the infant seat is too close to the
inflating airbag and the risk of a fatal
injury to the infant when the airbag
inflates is substantial. WARNING:
If the passenger airbag
off light is illuminated when the
passenger airbag switch is on and the
ignition is on, have the passenger airbag
switch serviced immediately by a
qualified technician.
The passenger airbag remains off until you
switch it back on. 1. Insert the ignition key and turn the
switch to ON.
2. The passenger airbag off light will briefly illuminate when you switch the
ignition on. This indicates that the
passenger airbag is operational.
The passenger side airbag should always
be on (the passenger airbag off light
should not be illuminated) unless the
passenger is a person who meets the
requirements stated either in Category 1, 2
or 3 of the National Highway Traffic Safety
Administration or Transport Canada
deactivation criteria which follows.
The vast majority of drivers and passengers
are much safer with an airbag than
without. To do their job and reduce the risk
of life threatening injuries, airbags must
open with great force, and this force can
pose a potentially deadly risk in some
situations, particularly when a front seat
occupant is not properly buckled up. The
most effective way to reduce the risk of
unnecessary airbag injuries without
reducing the overall safety of the vehicle
is to make sure all occupants are properly
restrained in the vehicle, especially in the
front seat. This provides the protection of
seatbelts and permits the airbags to
provide the additional protection they were
48
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing Supplementary Restraints SystemE181521

After all occupants have adjusted their
seats and put on seatbelts, it is very
important that they continue to sit
properly. Properly seated occupants sit
upright, lean against the seat back, and
center themselves on the seat cushion,
with their feet comfortably extended on
the floor. Sitting improperly can increase
the chance of injury in a crash event. For
example, if an occupant slouches, lies
down, turns sideways, sits forward, leans
forward or sideways, or puts one or both
feet up, the chance of injury during a crash
greatly increases.
Children and Airbags
WARNING: Do not place a
rearward facing child restraint in front of
an active airbag. Failure to follow this
instruction could result in personal injury
or death. Children must always be properly
restrained. Accident statistics suggest that
children are safer when properly restrained
in the rear seating positions than in the
front seating position. Failure to follow
these instructions may increase the risk of
injury in a crash. If two adults and a child occupy a Regular
Cab, properly restrain the child in the
center front unless doing so would interfere
with driving your vehicle. This provides lap
and shoulder belt protection for all
occupants, and airbag protection for the
adults. A child or infant properly restrained
in the center front seat should not incur
risk of serious injury from the airbags.
SIDE AIRBAGS
WARNING:
Do not place objects
or mount equipment on or near the
airbag cover, on the side of the front or
rear seatbacks, or in areas that may
come into contact with a deploying
airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash. WARNING:
Do not use accessory
seat covers. The use of accessory seat
covers may prevent the deployment of
the side airbags and increase the risk of
injury in an accident. WARNING:
Do not lean your head
on the door. The side airbag could injure
you as it deploys from the side of the
seatback. WARNING:
Do not attempt to
service, repair, or modify the
supplementary restraint system or
associated components. Failure to
follow this instruction could result in
personal injury or death.
51
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing Supplementary Restraints SystemE142846

WARNING: If a supplementary
restraint system component has
deployed, it will not function again. Have
the system and associated components
inspected as soon as possible. Failure to
follow this instruction could result in
personal injury or death.
The side airbags are on the outermost side
of the front seat backrests. In certain
sideways crashes or rollover events, the
side airbags will be inflated. The airbag
was designed to inflate between the door
panel and occupant to further enhance the
protection provided to occupants in side
impact crashes. The system consists of the following:
•
A label or embossed side panel
indicating that your vehicle has side
airbags.
• Side airbags inside the driver and front
passenger seat backrests. Crash sensors and monitoring
system with readiness indicator.
See Crash Sensors and Airbag
Indicator
(page 53). The design and development of the side
airbag system included recommended
testing procedures that were developed
by a group of automotive safety experts
known as the Side Airbag Technical
Working Group. These recommended
testing procedures help reduce the risk of
injuries related to the deployment of side
airbags.
SAFETY CANOPY™
WARNING:
Do not place objects
or mount equipment on or near the
headliner at the siderail that may come
into contact with a deploying curtain
airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash. WARNING:
Do not lean your head
on the door. The curtain airbag could
injure you as it deploys from the
headliner. WARNING:
Do not attempt to
service, repair, or modify the
supplementary restraint system or
associated components. Failure to
follow this instruction could result in
personal injury or death. WARNING:
All occupants of your
vehicle, including the driver, should
always properly wear their seatbelts,
even when an airbag supplemental
restraint system is provided. Failure to
properly wear your seatbelt could
seriously increase the risk of injury or
death. WARNING:
To reduce risk of injury,
do not obstruct or place objects in the
deployment path of the airbag.
52
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing Supplementary Restraints SystemE152533 E67017