2020 FORD F250 SUPER DUTY service

The information contained in this publication was correct at the time of going to print. In the interest of
continuous development, we reserve the right to change specifications, design or equipment at any time
without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a
retrieval system or translated into any language in any form by any means without our written permission.
Errors and omissions excepted.
© Ford Motor Company 2020
All rights reserved.
Part Number: 201909 20200128195653
California Proposition 65
WARNING: Operating, servicing and
maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals
including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the
State of California to cause cancer and birth
defects or other reproductive harm. To minimize
exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle
in a well-ventilated area and wear gloves or wash
your hands frequently when servicing your vehicle.
For more information go to
www.P65Warnings.ca.gov/passenger-vehicle. WARNING:
Battery posts, terminals and
related accessories contain lead and lead
compounds, chemicals known to the State of
California to cause cancer and reproductive harm.
Wash your hands after handling
.

Driving Through Water
...............................315
Snow Plowing ...............................................
316
Floor Mats ......................................................
318
Roadside Emergencies
Roadside Assistance .................................
320
Hazard Flashers ............................................
321
Fire Extinguisher ...........................................
321
Warning Triangle ..........................................
321
Fuel Shutoff ...................................................
321
Jump Starting the Vehicle ........................
322
Post-Crash Alert System .........................
324
Transporting the Vehicle ..........................
324
Towing Points ...............................................
325
Customer Assistance
Getting the Services You Need ..............
327
In California (U.S. Only) ...........................
328
The Better Business Bureau (BBB) Auto Line Program (U.S. Only) ....................
329
Utilizing the Mediation/Arbitration Program (Canada Only) ......................
330
Getting Assistance Outside the U.S. and Canada .......................................................
330
Ordering Additional Owner's Literature ........................................................................\
332
Reporting Safety Defects (U.S. Only) ........................................................................\
332
Reporting Safety Defects (Canada Only) ........................................................................\
332
Fuses
Fuse Specification Chart .........................
334
Changing a Fuse .........................................
340
Maintenance
General Information ..................................
342
Opening and Closing the Hood .............
342
Under Hood Overview - 6.2L ..................
343
Under Hood Overview - 6.7L Diesel .....
344
Under Hood Overview - 7.3L ...................
345Engine Oil Dipstick - 6.2L
........................
346
Engine Oil Dipstick - 6.7L Diesel ...........
346
Engine Oil Dipstick - 7.3L .........................
346
Engine Oil Check - 6.2L ............................
346
Engine Oil Check - 6.7L Diesel ................
347
Engine Oil Check - 7.3L .............................
348
Changing the Engine Oil and Oil Filter ........................................................................\
350
Oil Change Indicator Reset .....................
350
Changing the Engine Air Filter - 6.2L ........................................................................\
.
351
Changing the Engine Air Filter - 6.7L Diesel ...........................................................
352
Changing the Engine Air Filter - 7.3L .....
354
Draining the Fuel Filter Water Trap - 6.7L Diesel ..........................................................
355
Engine Coolant Check - 6.2L ..................
358
Engine Coolant Check - 6.7L Diesel ......
362
Engine Coolant Check - 7.3L ..................
365
Automatic Transmission Fluid Check ........................................................................\
370
Transfer Case Fluid Check ........................
371
Brake Fluid Check .........................................
371
Power Steering Fluid Check ....................
372
Changing the 12V Battery .........................
373
Adjusting the Headlamps ........................
375
Washer Fluid Check ...................................
376
Fuel Filter - 6.2L ...........................................
376
Checking the Wiper Blades .....................
376
Changing the Wiper Blades ....................
376
Changing a Bulb ...........................................
377
Changing the Engine-Mounted and Diesel Fuel Conditioner Module Fuel
Filters - 6.7L Diesel ................................
380
Spring U-Bolt Check - F-600 ................
383
Vehicle Care
General Information ..................................
385
Cleaning Products ......................................
385
Cleaning the Exterior .................................
385
Waxing ............................................................
387
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Cleaning the Engine
...................................387
Cleaning the Exhaust - 6.7L Diesel .......
387
Cleaning the Windows and Wiper Blades .......................................................................
388
Cleaning the Interior ..................................
388
Cleaning the Instrument Panel and Instrument Cluster Lens ......................
390
Cleaning Leather Seats ............................
390
Repairing Minor Paint Damage .............
392
Cleaning the Wheels .................................
392
Vehicle Storage ...........................................
392
Wheels and Tires
General Information ..................................
395
Tire Care .........................................................
397
Using Snow Chains .....................................
413
Tire Pressure Monitoring System ..........
414
Changing a Road Wheel ..........................
422
Technical Specifications ...........................
431
Capacities and Specifications
Engine Specifications - 6.2L ...................
433
Engine Specifications - 6.7L Diesel ......
433
Engine Specifications - 7.3L ...................
434
Motorcraft Parts - 6.2L .............................
435
Motorcraft Parts - 6.7L Diesel ................
437
Motorcraft Parts - 7.3L ..............................
438
Vehicle Identification Number ..............
439
Vehicle Certification Label .....................
440
Transmission Code Designation ..........
440
Capacities and Specifications - 6.2L ........................................................................\
.
441
Capacities and Specifications - 6.7L Diesel ..........................................................
450
Capacities and Specifications - 7.3L ........................................................................\
.
461
Bulb Specification Chart ...........................
471Network Connectivity
Connecting the Vehicle to a Mobile
Network ......................................................
474
Network Connectivity – Troubleshooting ........................................................................\
475
Vehicle Wi-Fi Hotspot
Creating a Vehicle Wi-Fi Hotspot ..........
477
Changing the Vehicle Wi-Fi Hotspot Name or Password .................................
477
Audio System
General Information ..................................
478
Audio Unit - Vehicles With: AM/FM/ Touchscreen Display/SYNC 3 ............
478
Audio Unit - Vehicles With: SYNC .......
480
Digital Radio .................................................
482
Satellite Radio .............................................
484
USB Port ........................................................
487
SYNC™
General Information .................................
488
Using Voice Recognition ..........................
489
Using SYNC™ With Your Phone ............
491
SYNC™ Applications and Services ......
492
Using SYNC™ With Your Media Player .......................................................................
495
SYNC™ Troubleshooting ........................
496
SYNC™ 3
General Information ..................................
505
Using Voice Recognition ..........................
507
Entertainment ...............................................
513
Climate ...........................................................
523
Phone ..............................................................
525
Navigation ......................................................
527
Apps .................................................................
532
Settings ..........................................................
535
SYNC™ 3 Troubleshooting .....................
537
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ABOUT THIS MANUAL
Thank you for choosing Ford. We
recommend that you take some time to
get to know your vehicle by reading this
manual. The more that you know about
your vehicle, the greater the safety and
pleasure you will get from driving it.
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
Note: This manual describes product
features and options available throughout
the range of available models, sometimes
even before they are generally available. It
may describe options that are not on your
vehicle. It is possible that either Ford Motor
Company or an authorized Ford dealer may
have originally sold an incomplete vehicle
to a vehicle modifier who upfitted it. As a
result, some of the options and features on
this vehicle may differ from what we
describe in this manual.
Note: Some of the illustrations in this
manual may show features as used in
different models, so they may appear
differently to you on your vehicle.
Note: Always use and operate your vehicle
in line with all applicable laws and
regulations. Note:
Pass on this manual when selling
your vehicle. It is an integral part of the
vehicle.
Note: Your vehicle ’s powertrain control
systems can detect and store information
about vehicle modifications that increase
horsepower and torque output such as
whether or not performance-enhancing
powertrain components commonly referred
to as performance chips have been used.
This information will stay in the system ’s
memory and cannot be erased even if the
modification is removed. Ford Motor
Company, Ford of Canada, Ford of Mexico
and service or repair facilities can retrieve
this information when servicing your vehicle.
Ford Motor Company may use this
information to determine if your warranty
covers any needed repairs.
Note: Some aftermarket products may
cause severe engine, transmission and
exhaust system damage. See your warranty
information for more details.
Your new diesel engine may feel, drive and
function somewhat differently than a
gasoline engine. Therefore, it is very
important that you read and thoroughly
familiarize yourself and others operating
the vehicle with this guide. There is a
special procedure for turning off the diesel
engine. See Starting a Diesel Engine
(page 177). It is important to read and
understand this material in order to
maintain the best service life for your
engine.
Ford may discontinue models or change
specifications without any notice and
without incurring obligations.
This manual may qualify the location of a
component as left-hand side or right-hand
side. The side is determined when facing
forward in the seat.
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Fan warning
Fasten seatbelt
Flammable
Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
Hazard flashers
Heated rear window
Windshield defrosting system
Interior luggage compartment
release
Jack
Keep out of reach of children
Lighting control
Low tire pressure warning Maintain correct fluid level
Note operating instructions
Horn control
Panic alarm
Parking aid
Parking brake
Power steering fluid
Power windows front/rear
Power window lockout
Requires registered technician
Safety alert
See Owner's Manual
See Service Manual
Service engine soon
Passenger airbag activated
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Passenger airbag deactivated
Side airbag
Shield the eyes
Stability control
Hill descent control
Trail control
Windshield wiping system
Windshield wash and wipe
DATA RECORDING WARNING: Do not connect
wireless plug-in devices to the data link
connector. Unauthorized third parties
could gain access to vehicle data and
impair the performance of safety related
systems. Only allow repair facilities that
follow our service and repair instructions
to connect their equipment to the data
link connector.
We respect your privacy and are
committed to protecting it. The
information contained in this publication
was correct at the time of going to print,
but as technology rapidly changes, we
recommend that you visit the regional Ford
website for the latest information. Your vehicle has electronic control units
that have data recording functionality and
the ability to permanently or temporarily
store data. This data could include
information on the condition and status of
your vehicle, vehicle maintenance
requirements, events and malfunctions.
The types of data that can be recorded are
described in this section. Some of the data
recorded is stored in event logs or error
logs.
Note:
Error logs are reset following a service
or repair.
Note: We may provide information in
response to requests from law enforcement,
other government authorities and third
parties acting with lawful authority or
through a legal process. Such information
could be used by them in legal proceedings.
Data recorded includes, for example:
• Operating states of system
components, for example, fuel level,
tire pressure and battery charge level.
• Vehicle and component status, for
example, wheel speed, deceleration,
lateral acceleration and seatbelt
status.
• Events or errors in essential systems,
for example, headlamps and brakes.
• System responses to driving situations,
for example, airbag deployment and
stability control.
• Environmental conditions, for example,
temperature.
Some of this data, when used in
combination with other information, for
example, an accident report, damage to a
vehicle or eyewitness statements, could
be associated with a specific person.
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Service Data
Service data recorders in your vehicle are
capable of collecting and storing
diagnostic information about your vehicle.
This potentially includes information about
the performance or status of various
systems and modules in the vehicle, such
as engine, throttle, steering or brake
systems. In order to properly diagnose and
service your vehicle, Ford Motor Company
(Ford of Canada in Canada), and service
and repair facilities may access or share
among them vehicle diagnostic
information received through a direct
connection to your vehicle when
diagnosing or servicing your vehicle.
Additionally, Ford Motor Company (Ford
of Canada, in Canada) may, where
permitted by law, use vehicle diagnostic
information for vehicle improvement or
with other information we may have about
you, for example, your contact information,
to offer you products or services that may
interest you. Data may be provided to our
service providers such as part suppliers
that may help diagnose malfunctions, and
who are similarly obligated to protect data.
We retain this data only as long as
necessary to perform these functions or to
comply with law. We may provide
information where required in response to
official requests to law enforcement or
other government authorities or third
parties acting with lawful authority or court
order, and such information may be used
in legal proceedings. For U.S. only (if
equipped), if you choose to use connected
apps and services, you consent that certain
diagnostic information may also be
accessed electronically by Ford Motor
Company and Ford authorized service
facilities, and that the diagnostic
information may be used to provide
services to you, personalizing your
experience, troubleshoot, and to improve
products and services and offer you
products and services that may interest
you, where permitted by law. For Canada
only, for more information, please review
the Ford of Canada privacy policy at
www.ford.ca, including our U.S. data
storage and use of service providers in
other jurisdictions who may be subject to
legal requirements in Canada, the United
States and other countries applicable to
them, for example, lawful requirements to
disclose personal information to
governmental authorities in those
countries.
Event Data
This vehicle is equipped with an event data
recorder. The main purpose of an event
data recorder is to record, in certain crash
or near crash-like situations, such as an
airbag deployment or hitting a road
obstacle; this data assist in understanding
how a vehicle
’s systems performed. The
event data recorder is designed to record
data related to vehicle dynamics and
safety systems for a short period of time,
typically 30 seconds or less.
The event data recorder in this vehicle is
designed to record such data as:
• How various systems in your vehicle
were operating;
• Whether or not the driver and
passenger seatbelts were
buckled/fastened;
• How far (if at all) the driver was
depressing the accelerator and/or the
brake pedal; and
• How fast the vehicle was traveling; and
• Where the driver was positioning the
steering wheel.
This data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
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Note:
Event data recorder data is recorded
by your vehicle only if a non-trivial crash
situation occurs; no data is recorded by the
event data recorder under normal driving
conditions and no personal data or
information (e.g., name, gender, age, and
crash location) is recorded. However, other
parties, such as law enforcement, could
combine the event data recorder data with
the type of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event data
recorder is needed. In addition to the
vehicle manufacturer, other parties, such
as law enforcement, that have such special
equipment, can read the information if they
have access to the vehicle or the event
data recorder.
Comfort, Convenience and
Entertainment Data
Your vehicle has electronic control units
that have the ability to store data based
on your personalized settings. The data is
stored locally in the vehicle or on devices
that you connect to it, for example, a USB
drive or digital music player. You can delete
some of this data and also choose whether
to share it through the services to which
you subscribe. See Settings (page 535).
Comfort and Convenience Data
Data recorded includes, for example:
• Seat and steering wheel position.
• Climate control settings.
• Radio presets. Entertainment Data
Data recorded includes, for example:
•
Music, videos or album art.
• Contacts and corresponding address
book entries.
• Navigation destinations.
Services That We Provide
If you use our services, we collect and use
data, for example, account information,
vehicle location and driving characteristics,
that could identify you. We transmit this
data through a dedicated, protected
connection. We only collect and use data
to enable your use of our services to which
you have subscribed, with your consent or
where permitted by law. For additional
information, see the terms and conditions
of the services to which you have
subscribed.
Services That Third Parties
Provide
We recommend that you review the terms
and conditions and data privacy
information for any services to which you
subscribe. We take no responsibility for
services that third parties provide.
Vehicles With a Modem
(If Equipped) The modem has a SIM. The
modem was enabled when your
vehicle was built and periodically
sends messages to stay connected to the
cell phone network, receive automatic
software updates and send vehicle-related
information to us, for example, diagnostic
information. These messages could
include information that identifies your
vehicle, the SIM and the electronic serial
number of the modem. Cell phone network
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