2020 FORD F250 SUPER DUTY service

Interior Lamps
Power (Watt)
Specification
Lamp
LED
LED
Map lamp.
LED
LED
Glove compartment lamp.
LED
LED
Interior lamp.
LED
LED
Overhead console lamp.
Note: LED lamps are not serviceable. See an authorized dealer if they fail.
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing Capacities and Specifications

CONNECTING THE VEHICLE TO
A MOBILE NETWORK
What Is the Modem
The modem allows you to connect your
vehicle to the Internet to use when you are
on the road.
If you enable the modem using the
FordPass app, you can access the
following services:
•
Locating and remotely starting, locking
and unlocking your vehicle. See the
information in FordPass app.
• Automatic system updates.
Enabling the Modem Using
FordPass
1. Open the FordPass app on your device
and log in. 2. Select your vehicle.
3. Select the option for vehicle details.
4. Select the option to activate your
vehicle.
5. Switch the ignition on.
6. Make sure that the name on the screen
matches the name shown in your
FordPass account.
7. Confirm the association of your vehicle
with your FordPass account.
Enabling the Modem Using the
Touchscreen Select the settings option on the
feature bar.
1. Select FordPass Connect.
2. Select
Connectivity Settings.
3. Switch connectivity features on.
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing Network Connectivity
(If Equipped)

Possible Cause and Resolution
Symptom
I cannot see the Wi-Fi
Hotspot name when I search
for Wi-Fi networks on my
cell phone or other device. –
System limitation.
•Make sure Wi-Fi hotspot visibility is on.
• The system does not provide a Wi-Fi hotspot at
this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
•Use an more reliable Wi-Fi hotspot.
Software downloads take
too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
Mobile Network Possible Cause and Resolution
Symptom
–Modem is not enabled.
•Switch connectivity features on.
– Weak network signal.
•Move your vehicle closer to a place where the
network signal is not obstructed.
I cannot confirm the
connection of the modem
with the FordPass account.
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing Network Connectivity (If Equipped)

CREATING A VEHICLE WI-FI
HOTSPOT
You can create a Wi-Fi hotspot in your
vehicle and allow devices to connect to it
for access to the Internet.
Press the button to enter the
settings menu.
1. Select Connectivity Features.
2. Select
Vehicle Hotspot.
Note: The vehicle hotspot default setting
is on.
3. Select
Settings.
4. Make sure that you have Wi-Fi visibility
switched on.
Note: The Wi-Fi Visibility default setting is
on.
Finding the Wi-Fi Hotspot Name
and Password Press the button to enter the
settings menu.
1. Select
Connectivity Features.
2. Select
Vehicle Hotspot.
3. Select
Settings.
Note: The SSID is the hotspot name.
4. Scroll to
Hide password.
5. Uncheck the box.
Connecting a Device to the Wi-Fi
Hotspot
1. On your device, turn on Wi-Fi and select
the hotspot from the list of available
Wi-Fi networks.
2. When prompted, enter the password.
Purchasing a Data Plan
1. Connect a device to the hotspot. Note:
The vehicle network carrier ’s portal
opens on your device.
2. If the portal does not open on your device, open a website and it redirects
to the vehicle network carrier ’s portal.
Note: Secure websites do not redirect.
Note: If you have an active plan, the system
does not redirect to the vehicle network
carrier ’s portal when you connect a device.
Visit the vehicle network carrier ’s website
to purchase more data.
Note: If data usage information is available
in the vehicle hotspot menu, it is
approximate.
Note: If you carry out a master reset, the
system does not remove your vehicle from
your vehicle network carrier ’s account. To
remove your vehicle from the account,
contact your vehicle network carrier.
Note: The vehicle network carrier provides
Vehicle Hotspot services, subject to your
vehicle network carrier agreement, coverage
and availability.
CHANGING THE VEHICLE WI-
FI HOTSPOT NAME OR
PASSWORD Press the button to enter the
settings menu.
1. Select
Connectivity Features.
2. Select
Vehicle Hotspot.
3. Select
Settings.
4. Select
SSID: ___.
5. Enter your required SSID.
6. Select
Done.
7. Select
Password: ___.
8. Enter your required password.
9. Select
Done.
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing Vehicle Wi-Fi Hotspot
(If Equipped)

Potential station issues
Action
Cause
Issues
No action required. This is a
broadcast issue.
This is poor time alignment
by the radio broadcaster.
Echo, stutter, skip or repeat
in audio.
Increase or decrease in
audio volume.
No action required. The
reception issue may clear up
as you continue to drive.
The radio is shifting between
analog and digital audio.
Sound fading or blending in
and out.
No action required. This is
normal behavior. Wait until
the audio is available.
The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able.
There is an audio mute
delay when selecting HD2 or
HD3, multicast preset or
Direct Tune.
No action required. The
station is not available in
your current location.
The previously stored
multicast preset or direct
tune is not available in your
current reception area.
Cannot access HD2 or HD3
multicast channel when
recalling a preset or from a
direct tune.
Fill out the station issue
form at website listed
below.1
Data service issue by the
radio broadcaster.
Text information does not
match currently playing
audio.
Fill out the station issue
form at website listed
below.1
Data service issue by the
radio broadcaster.
There is no text information
shown for currently selected
frequency.
1 http://hdradio.com/stations/feedback
HD Radio Technology manufactured under
license from iBiquity Digital Corporation
and foreign patents. HD Radio and the HD
and HD Radio logos are proprietary
trademarks of DTS Ford Motor Company
and DTS are not responsible for the
content sent using HD Radio technology.
Content may be changed, added or deleted
at any time at the station owner's
discretion. SATELLITE RADIO
(IF EQUIPPED)
SiriusXM® Satellite Radio broadcasts a
variety of music, news, sports, weather,
traffic and entertainment satellite radio
channels. For more information and a
complete list of SiriusXM satellite radio
channels, visit www.siriusxm.com in the
United States, www.siriusxm.ca in Canada,
or call SiriusXM at 1-888-539-7474.
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing Audio System

Note:
This receiver includes the eCos
real-time operating system. eCos is
published under the eCos License.
Satellite Radio Reception Factors Potential satellite radio reception issues
For optimal reception performance, keep the antenna
clear of snow and ice build-up and keep luggage and other
material as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and
thunderstorms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating
tower, a stronger signal may overtake a weaker one and
the audio system may mute.
Station overload
Your display may show ACQUIRING . . . to indicate the
interference and the audio system may mute.
Satellite radio signal interfer-
ence
SiriusXM Satellite Radio Service
Note: SiriusXM reserves the unrestricted
right to change, rearrange, add or delete
programming including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Ford Motor Company shall not be
responsible for any such programming
changes. SiriusXM satellite radio is a
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming. Your factory-installed
SiriusXM satellite radio system includes
hardware and a limited subscription term,
which begins on the date of sale or lease
of your vehicle. See an authorized dealer
for availability.
For more information on extended
subscription terms (a service fee is
required), the online media player and a
complete list of SiriusXM satellite radio
channels, and other features, please visit
www.siriusxm.com in the United States,
www.siriusxm.ca in Canada, or call
SiriusXM at 1-888-539-7474.
Satellite Radio Electronic Serial
Number (ESN)
You need your ESN to activate, modify or
track your satellite radio account.
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing Audio SystemE208625

Locating Your ESN
With satellite radio as the source, use the
touchscreen to select the following:
1. Select Settings. See Settings (page
535).
2. Select
SiriusXM.
3. Select
SiriusXM information.
Troubleshooting Action
Condition
Message
No action required. This
message should disappear
shortly.
Radio requires more than
two seconds to produce
audio for the selected
channel.
Acquiring\b
If this message does not
clear shortly, or with an igni-
tion key cycle, your receiver
may have a fault. See an
authorized dealer for service.
There is an internal module
or system failure present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or
choose another preset.
The channel is no longer
available.
Invalid Channel
Contact SiriusXM at 1-888-
539-7474 to subscribe to
the channel, or tune to
another channel.
Your subscription does not
include this channel.
Unsubscribed Channel
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the
SiriusXM satellite or Siri-
usXM tower to your vehicle
antenna.
No Signal
No action required. The
process may take up to
three minutes.
Update of channel
programming in progress.
Updating\b
Contact SiriusXM at 1-888-
539-7474 to resolve
subscription issues.
Your satellite service is no
longer available.
Questions? Call
1-888-539-7474
Use the channel guide to
turn off the Lock or Skip
function on that station.
All the channels in the
selected category are either
skipped or locked.
None found
Check Channel Guide
No action required.
SiriusXM has updated the
channels available for your
vehicle.
Subscription Updated
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing Audio System

GENERAL INFORMATION
SYNC is an in-vehicle communications
system that works with your Bluetooth
enabled cellular phone and portable media
player. This allows you to:
•
Make and receive calls.
• Access and play music from your
portable music player.
• Use 911 Assist or Emergency Assistance
and applications via SYNC AppLink. *
• Access phonebook contacts and music
using voice commands.
• Stream music from your connected
phone.
• Text message.
• Use the advanced voice recognition
system.
• Charge your USB device (if your device
supports this).
* These features are not available in all
markets and may require activation.
Available AppLink enabled apps vary by
market.
Make sure that you review your device's
manual before using it with SYNC.
Support
SYNC support is available at your regional
Ford website. See SYNC™
Troubleshooting (page 496).
SYNC Owner Account
Why do I need a SYNC owner account?
• Essential for keeping up with the latest
software downloads available for
SYNC.
• Access to customer support for any
questions you may have. Driving Restrictions
For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over
3 mph (5 km/h).
Safety Information WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
When using SYNC:
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.
• Do not attempt to service or repair the
system. See an authorized dealer.
Privacy Information
When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
things, this profile may contain data about
your cellular phone book, text messages
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing SYNC™
(If Equipped)