2020 FORD F-53 Warranty Guide

WHAT IS NOT COVERED UNDER THE NEW TRUCK LIMITED
WARRANTY?
Damage Caused by:
•accidents, collision, or objects striking the vehicle
• theft, vandalism, or riot
• fire or explosion
• freezing
• misusing the vehicle such as driving over curbs, overloading, racing or
using the vehicle as a permanent stationary power source
• using contaminated or improper fuel/fluids
• customer-applied chemicals or accidental spills
• driving through water deep enough to cause water to be ingested into
the engine
Note: Warranty coverage will be invalidated or voided on parts affected
by such damage.
Damage Caused by Alteration or Modification:
The New Truck Limited Warranty does not cover damage caused by:
• alterations or modifications of the vehicle, including the body, chassis,
electronics or their components, after the vehicle leaves the control of
Ford Motor Company
• tampering with the vehicle, tampering with the emissions systems or
with the other parts that affect these systems (for example, but not
limited to exhaust and intake systems)
• the installation or use of a non-Ford Motor Company part or software
(other than a “certified” emissions part or software) or any part or
software (Ford or non-Ford) designed for ‘‘offroad use only’’ installed
after the vehicle leaves the control of Ford Motor Company, if the
installed part fails or causes a Ford part to fail. Examples include, but
are not limited to lift kits, oversized tires, roll bars, cellular phones,
alarm systems, automatic starting systems and performance enhancing
powertrain components, and performance “chips”.
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Your vehicle may allow, enable or facilitate the use of certain non-Ford
Motor Company software. Ford is not responsible for the functionality of
such software. Ford may disallow, discontinue or modify your ability to
use such software at any time without prior notification or incurring any
warranty or other obligation. Non-Ford Motor Company software may be
governed by End User License Agreement or warranty provided by the
software provider.
Damage Caused by Use and/or the Environment
The New Truck Limited Warranty does not cover surface rust,
deterioration and damage of paint, trim, upholstery, and other appearance
items that result from use and/or exposure to the elements. You as the
owner are responsible for these items. Some examples include:
•dings, dents
• cuts, burns, punctures or tears
• road salt
• tree sap, bird and bee droppings
• windstorm, lightning, hail
• earthquake
• freezing, water or flood
• stone chips, scratches (some examples are on paint and glass),
• windshield stress cracks. However limited coverage on windshield
stress cracks will be provided for the first 12 months or 12,000 miles
(whichever occurs first) even though caused by use and/or exposure
to the elements.
Damage Caused by Improper Maintenance
The New Truck Limited Warranty does not cover damage caused by
failure to maintain the vehicle, improperly maintaining the vehicle, or
using the wrong part, fuel, oil, lubricants, or fluids. See the Owner’s
Manual for proper ways to maintain the vehicle. Failure to perform
maintenance as specified in the Owner’s Manual will invalidate or void
warranty coverage on parts affected by the lack of maintenance.
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Maintenance/Wear
The New Truck Limited Warranty does not cover: (1) parts and labor
needed to maintain the vehicle; and (2) the replacement of parts due to
normal wear and tear. You, as the owner, are responsible for these items.
Here are examples:
•replacement of filters, windshield wiper blades, brake linings, clutch
linings, and engine belts and hoses
• wheel alignment and tire balancing (unless required by a warranty
repair)
• adjustments such as wheel balancing, wheel alignment, and headlight
alignment
• adjustments to the mechanical valves, belts, transmission, clutch
systems, and brake systems
• cleaning of fuel, cooling, and brake systems
• addition of fluids such as engine oil and washer fluid
• tightening of nuts, bolts, and fittings
Some maintenance and wear items have limited coverage, as follows:
• wiper blade replacements are not covered beyond 6 months in service,
regardless of miles driven
• brake pad/lining replacements are not covered beyond 12 months or
18,000 miles, whichever occurs first
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SYNC Hands-Free Communications and Entertainment System
If your vehicle is equipped with SYNC, the New Vehicle Limited Warranty
does not cover repairs under certain conditions, such as failure to
provide proper installation environment. The New Vehicle Limited
Warranty does not cover repairs for certain damage or loss, such as:
•Loss of personal recording media, software or data
• Loss, change, or discontinuation of functionality because of:
•system updates to Ford Motor Company software
• non-Ford Motor Company software, or
• obsolescence of vehicle software or hardware
• Damage caused by:
•abnormal use such as insertion of foreign objects, fluid spillage
• unauthorized modification to alter functionality or capability
•
computer or internet viruses, bugs, or malware, such as worms,
Trojan Horses, cancelbots
• installation of unauthorized software, peripherals and attachments
• unauthorized, unapproved and/or incompatible repairs, upgrades and
modification
• the defective function or obsolescence of your cellular phone or digital
media device (for example, inadequate signal reception by the
external antenna, viruses or other software problems)
Other Items and Conditions Not Covered:
• non-Ford parts of your vehicle, for example, parts installed by body
builders or manufacturers other than Ford Motor Company, or damage
to Ford components caused by installation of non-Ford parts other
than ‘‘certified’’ emissions parts
• vehicles that have ever been labeled or branded as ‘‘dismantled,’’
‘‘fire,’’ ‘‘flood,’’ ‘‘rebuilt,’’ ‘‘reconstructed,’’ or ‘‘salvaged;’’ this will void
the New Truck Limited Warranty
• vehicles that have been determined to be a ‘‘total loss’’ by an
insurance company; this will void the New Truck Limited Warranty
• disconnecting or altering the odometer or allowing the odometer to be
inoperative for an extended period of time with the result that the
actual mileage cannot be determined; this will void the New Truck
Limited Warranty
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4. Roadside Service Assistance
(United States, Puerto Rico, and U.S. Virgin Islands)
Your vehicle is covered by the complimentary Ford Roadside Assistance
Program (unless you are driving a daily rental unit). Under this program
Ford will cover:
•Tire change - A flat tire change with good spare, if provided with the
vehicle (except vehicles supplied with tire inflation kit).
• Fuel delivery - Independent service contractors, if not prohibited by
state, local, or municipal law, shall deliver up to 2 gal (7.6L) of
gasoline or 5 gal (18.9L) of diesel fuel.
• Towing to the nearest Ford Motor Company dealership, or towing to
your selling dealership if within 35 miles. The customer is responsible
for all costs over $200 that are related to towing any trailers or towed
vehicles.
• Winching - simple winch out or extraction services required in order
to tow the disabled are covered within 100 feet (30.5 meters) of a
paved road.
• Lockout Assist
• Jump Start/Battery Boost
What Is Not Covered
• Unloading Cargo
• Recovery (e.g., submerged in water/mud)
The Roadside Assistance Program is separate from the New Truck Limited
Warranty, but the Program’s time period runs concurrently with the Basic
Warranty period. Therefore, F-600/F53/F59 Trucks are eligible for Roadside
Assistance during the Basic Warranty period (2 years/unlimited miles).
For emergency roadside assistance, call 1-800-241-3673 (FORD),
24 hours a day, 365 days a year.
Daily Rental Units
Ford will cover towing to the nearest Ford Motor Company dealership
for units that must be towed because a covered part has failed during
the Basic Warranty period.
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5. Federal requirements for emissions warranties
FEDERAL EMISSIONS DEFECT WARRANTY
Under the Federal Emissions Defect Warranty, Ford warrants to you, the
owner of any 2020-model F-600/F53/F59 over 19,500 lbs. GVWR truck that:
•Your truck or engine is designed, built, and equipped to conform, at
the time it is sold, with the emissions regulations of the U.S.
Environmental Protection Agency (EPA).
• Your truck or engine is free from emission-related defects in
factory-supplied materials and workmanship, which are defects that
could prevent the truck or engine from conforming with applicable
EPA regulations.
• You will not be charged for repair, replacement, or adjustment of parts
containing an emissions-related defect listed in the following What Is
Covered? section.
WHAT IS COVERED?
F-600/F53/F59 over 19,500 lbs. GVWR trucks are provided Federal
Emissions Defect Warranty for
5 years or 50,000 miles (whichever occurs first) for gasoline engines and
5 years or 100,000 miles (whichever occurs first) for Ford diesel engines.
Trucks designated as a VOCATIONAL TRUCK on the driver’s door
VEHICLE EMISSION CONTROL INFORMATION label receive tire
warranty coverage for defects that affect compliance with greenhouse
gas requirements for 2 years/24,000 miles (whichever comes first). The
following is a general list of components that are covered by the Federal
Emissions Defect Warranty. If you would like more detailed information
concerning specific parts covered by Ford warranty, ask your dealer.
For F-600/F53/F59 over 19,500 lbs. GVWR trucks, the Ford warranty
covers the following if they are Ford parts:
• Air Induction System
• Catalytic Converter (including Selective Catalytic Reduction and Diesel
Oxidation Catalysts)
• Charge air cooler
• Diesel Exhaust Fluid (DEF) System
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•Diesel glow plugs and control module
• Diesel particulate filter
• Diesel vacuum pump
• Electronic engine control sensors and switches
• Electronic Engine Control Unit (ECU)*
• Evaporative emission control system
• Exhaust Gas Recirculation (EGR) system
• Exhaust manifolds
• Exhaust pipe (manifold to catalyst)
• Fuel filler tube and cap (gasoline only)
• Fuel injection system
• Fuel injector driver module
• Fuel pump
• Fuel tank (gasoline only)
• Intake manifold
• Malfunction Indicator Light (MIL) system
• Oil filler cap
• Positive Crankcase Ventilation (PCV) system
• Supercharger assembly
• Spark ignition system
• Thermostat
• Throttle body
• Transmission Control Module (TCM)
• Transmission solenoids
• Turbocharger assembly
• Emissions-related bulbs, hoses, clamps, belts, tubes, gaskets, seals,
brackets, connectors, and wiring harnesses used in the above systems
* includes hardware and emission related software changes only
Some of the covered parts may require scheduled maintenance. These
parts are warranted until the time they are first scheduled to be
replaced, according to the schedule in the Owner’s Manual.
WHAT IS NOT COVERED?
Ford may deny you warranty coverage if your vehicle or a part has failed
because of abuse, neglect, improper maintenance, unapproved modifications,
or any items included in What Is Not Covered?
, pages 12-15.
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6. California requirements for emissions warranty
YOUR WARRANTY RIGHTS AND OBLIGATIONS
The California Air Resources Board and Ford are pleased to explain the
emission control system warranty on your 2020-model vehicle. In
California, new motor vehicles must be designed, built, and equipped to
meet the State’s stringent anti-smog standards. Ford must warrant the
emission control system on your vehicle for the periods of time listed
below, provided there has been no abuse, neglect, or improper
maintenance of your vehicle.
Your emission control system may include parts such as the fuel injection
system, the ignition system, catalytic converter, and engine computer.
Also included may be hoses, belts, connectors, and other
emission-related assemblies.
Where a warrantable condition exists, Ford will repair your vehicle at no
cost to you including diagnosis, parts, and labor.
MANUFACTURER’S WARRANTY COVERAGE
F-600/F53/F59 over 19,500 lbs. GVWR trucks are provided California
emissions warranty coverage for 5 years or 60,000 miles (whichever first
occurs) for gasoline engines and 5 years or 100,000 miles (whichever
first occurs) for diesel engines.
If an emissions-related part on your vehicle is defective, the part will be
repaired or replaced by Ford. This is your emission control system
Defects Warranty.
Vehicles Eligible For California Emissions Warranty Coverage
California emission warranty coverage applies if your vehicle meets the
following two criteria:
•Your vehicle is registered in California, Maine, New York (gasoline
only), or Pennsylvania and
• Your vehicle is certified for sale in California, as indicated on the
important engine information label.
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