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WHERE TO GO FOR SERVICE
When you need warranty repairs, your selling dealer would like you to
return to it for that service, but you may also take your vehicle to
another Ford Motor Company dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that,
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership cannot assist you, then
contact theFleet Customer Information Center at1-800-343-5338,
or www.fleet.ford.com.
IF YOU NEED EMERGENCY SERVICE
If you need parts and service information away from your local servicing
dealer’s area, call the Fleet Customer Information Center at
1-800-343-5338. If you have an emergency and Ford, Motorcraft, or
remanufactured parts authorized by Ford Motor Company are not readily
available from a Ford dealer, you may choose to use other parts to get
the repairs done quickly. If you decide to use parts other than Ford or
Motorcraft parts, or remanufactured parts authorized by Ford, you
should be aware that they may not be equivalent to Ford parts in
performance, quality, and durability. If you use replacement parts other
than those recommended by Ford, Ford Motor Company does not
warrant these parts and will not be responsible for any damage they may
cause to your truck.
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WHO PAYS FOR WARRANTY REPAIRS?
You will not be charged for repairs covered by any applicable warranty
during the stated coverage periods, unless specifically stated elsewhere
in this guide.
Some states may require a tax on all or a portion of warranty repairs.
Where state law allows, the tax must be paid by you, the owner of the
vehicle.
Sometimes Ford may offer a special adjustment program to pay all or
part of the cost of certain repairs beyond the terms of the applicable
warranty. Check with your dealer or call theFleet Customer
Information Center at 1-800-343-5338 or www.fleet.ford.com to
learn whether any adjustment program is applicable to your vehicle.
Please have your vehicle identification number available.
OTHER MANUFACTURERS’ WARRANTIES
The warranty coverage on tires is usually based on tread wear. Because
the tires on your vehicle are warranted by the tire manufacturer and not
by Ford Motor Company or your selling dealer, you should check the tire
warranty or consult an authorized dealer or distributor of the tire
manufacturer.
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3. The New Truck Limited Warranty
LIMITATIONS AND DISCLAIMERSAll of the warranties in this booklet are subject to the following
limitations and disclaimers:
The warranties in this booklet are the only warranties applicable to
your vehicle. There are no other warranties, express or implied,
including, but not limited to, any implied warranties of merchantability
or fitness for a particular purpose. Ford Motor Company does not
assume or authorize anyone to assume for it any other obligation or
liability in connection with your truck or this warranty.
Ford and its dealers reserve the right to make changes in or additions
to vehicles built or sold by them at any time without incurring any
obligation to make the same or similar changes or additions to
vehicles previously built or sold.
Ford and its dealers also reserve the right to provide post-warranty
repairs, conduct recalls, or extend the warranty coverage period for
certain vehicles or vehicle populations, at the sole discretion of Ford.
The fact that Ford has provided such measures to a particular vehicle
or vehicle population in no way obligates Ford to provide similar
accommodations to other owners of similar vehicles.
As a condition of these warranties, you are responsible for properly
using, maintaining, and caring for your vehicle as outlined in your
Owner’s Manual. Ford recommends that you maintain copies of all
maintenance records and receipts for review by Ford.
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Ford Motor Company and your dealer are not responsible for any time
or income that you lose, for any inconvenience you might be caused,
for the loss of your transportation, or use of your vehicle, the cost of
rental vehicles, fuel, telephone, travel, meals, or lodging, the loss of
personal or commercial property, the loss of revenue or for any other
incidental or consequential damages you may have.
Punitive, exemplary, or multiple damages may not be recovered unless
applicable law prohibits their disclaimer.
You may not bring any warranty-related claim as a class
representative, a private attorney general, a member of a class of
claimants or in any other representative capacity.
Ford shall not be liable for any damages caused by delay in delivery or
furnishing of any products and/or services.
The warranties contained in this booklet and all questions regarding
their enforceability and interpretation are governed by the law of the
state in which you purchased your Ford vehicle.7
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This chart gives a general summary of your coverage under the New
Truck Limited Warranty. Please refer to the description of warranty
coverage for more specific information.
For each type of coverage, the chart shows two measures:
•months/years in service
• miles driven
The measure that occurs first determines how long your coverage lasts.
For more details on coverage, see:
➡ What Is Covered? (page 9-12)
➡ What Is Not Covered? (pages 12-15)
Warranty Coverage for 2020-ModelF-600/F53/F59 Truck
(years or miles, whichever occurs first)
COVERAGE Tw o
Years Three
Years Four
Years Five
Years Life of Truck
Basic
Unlimited Miles
6.7L PowerStroke Diesel Engine 250,000 Miles
TorqShift Transmission powered by
6.7L PowerStroke Diesel Engine250,000 Miles
Corrosion
Unlimited Miles
Emissions Federal60,000 Miles (Gasoline Engines)
100,000 Miles (Diesel Engines)
Emissions California50,000 Miles (Gasoline Engines)
100,000 Miles (Diesel Engines)
FrameUnlimited Miles
Noise Emissions
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WHAT IS COVERED?
The New Truck Limited Warranty coverage is provided by Ford Motor
Company. Your New Truck Limited Warranty gives you specific legal
rights. You may have other rights that vary from state to state.
Under your New Truck Limited Warranty if:
- your Ford vehicle is properly operated and maintained, and
- was taken to a Ford dealership for a warranted repair during thewarranty period, then authorized Ford Motor Company dealers will,
without charge, repair, replace, or adjust all parts on your vehicle that
malfunction or fail during normal use during the applicable Warranty
coverage period due to a manufacturing defect in factory-supplied
materials or workmanship.
This warranty does not mean that each Ford vehicle is defect free.
Defects may be unintentionally introduced into vehicles during the
design and manufacturing processes and such defects could result in the
need for repairs. For this reason, Ford provides the New Truck Limited
Warranty in order to remedy any such defects that result in vehicle part
malfunction or failure during the warranty period.
The remedy under this written warranty, and any implied warranty, is
limited to repair, replacement, or adjustment of defective parts. This
exclusive remedy shall not be deemed to have failed its essential purpose
so long as Ford, through its authorized dealers, is willing and able to
repair, replace, or adjust defective parts in the prescribed manner. Ford’s
liability, if any, shall in no event exceed the cost of correcting
manufacturing defects as herein provided and upon expiration of this
warranty, any such liability shall terminate.
Conditions that are not covered by the New Truck Limited Warranty are
described on pages 12-15. When making warranty repairs on your
vehicle, the dealer will use Ford or Motorcraft parts or remanufactured
or other parts that are authorized by Ford, at the discretion of Ford or
the Ford dealership.
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Nothing in this warranty should be construed as requiring defective parts
to be replaced with parts of a different type or design than the original
part, so long as the vehicle functions properly with the replacement part.
Moreover, Ford and its authorized dealers are entitled to a reasonable
time and a reasonable number of attempts within which to diagnose and
repair any defect covered by this warranty. In certain instances, Ford
may authorize repairs at other than Ford dealer facilities.
Basic Coverage
Basic coverage for the F-600/F53/F59 truck begins at the warranty start
date and extends for 2 years, regardless of miles driven.
Extended Warranty Coverage Periods Applicable To Certain Parts
Extended Warranty Coverage Periods are available for certain vehicle
parts and conditions. Except as noted below, all of the terms of the New
Truck Limited Warranty apply during these extended coverage periods.
Engine Coverage
The 6.7L PowerStroke diesel engine and engine components are covered
against defects in factory supplied materials or workmanship. Engine
Coverage begins at the warranty start date and extends for 5 years /
250,000 miles (or 10,000 hours of engine operation). Ford Motor
Company covers the engine and these components: cylinder blocks,
heads and all internal parts, intake and exhaust manifolds, timing gear,
harmonic balancer, valve covers, oil pan and pump, water pump, fuel
system (excluding fuel lines, fuel tank assembly), DFCM (low pressure
lift pump and filter assembly, high pressure lines and selector valve on
dual tank configuration) gaskets and seals, glow plugs, turbocharger,
injectors, injection pressure sensor, exhaust back pressure sensor and
camshaft position sensor.
6.7L Diesel Driven Automatic Transmission Coverage
The TorqShift 6-Speed Automatic Transmission and transmission
components are covered against defects in factory supplied material or
workmanship for 5 years / 250,000 miles (if powered by the 6.7L Diesel
Engine. Ford Motor Company covers the transmission (including all
internal parts), seals and gaskets, the torque converter and transmission
case.
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Corrosion Coverage
Corrosion coverage begins at the warranty start date and covers cab
sheet metal panels against corrosion due to a defect in factory-supplied
materials or workmanship.
The coverage period for corrosion depends on the type of damage that
occurs.
There are two types of damage:
•If corrosion causes perforation (holes) in the cab sheet metal panels,
coverage lasts for 3 years, regardless of the miles driven.
• If corrosion does not cause holes and is not the result of usage and/or
environmental conditions coverage lasts for 2 years, regardless of the
miles driven.
For damage caused by airborne material (environmental fallout) where
there is no factory-related defect involved and therefore no warranty our
policy is to cover paint damage due to airborne material for 12 months or
12,000 miles, whichever occurs first.
Frame Coverage
The frame of your F-600/F53/F59 truck is covered against defects in
factory supplied materials or workmanship. Frame coverage begins at the
warranty start date and extends for 5 years, regardless of miles driven.
If you own or lease a 2020-model F-600/F53/F59 gas engine truck, refer
to the Warranty Addendum card that was provided to you when you took
delivery of your vehicle for further explanation of Amendments to the
New Vehicle Limited Warranty. The Warranty Addendum applies only to
2020-model F-600/F53/F59 gas engine trucks delivered in the states of
Florida and New York.
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