Possible Cause and Resolution
Symptom
I cannot see SYNC when I
search for Wi-Fi networks on
my cell phone or other
device. –
System limitation.
•SYNC does not provide a Wi-Fi hotspot at this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
•Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
Personal Profiles (If Equipped) Possible Cause and Solution
Symptom
You have not set up Personal Profiles.
I cannot create a profile. You entered an invalid profile.
You did not select a memory button when prompted.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You did not select the lock button on the remote control.
I cannot link a remote
control. The remote control selected was already associated with
another profile and the system declined to overwrite.
The system performed a profile recall when linking a
remote control.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
543
Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- SYNC™ 3
(If Equipped)
Possible Cause and Solution
Symptom
You are using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do
not save. A different personal profile is active.
Another user changed the settings for the wrong personal
profile.
You did not create a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You did not link the memory button you are using to a
profile.
You did not link the remote control you are using to a
profile.
You are using the wrong remote control.
You are pressing a button other than the unlock or remote
start on a linked remote control.
You deleted the personal profile.
You switched the personal profiles off.
My preset positions recall,
but my profile does not.
The vehicle is in motion.
My profile recalls but my
preset positions do not. The preset positions are the same as the guest or previ-
ously active profile.
Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.
I lost a remote control.
You erased and reprogrammed the remote controls. This
could happen if you let a dealership add a new remote
control to replace a lost one.
I lost all profiles.
Someone performed a master reset without your know-
ledge.
544
Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- SYNC™ 3 (If Equipped)
PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
PROTECT EXTENDED SERVICE PLAN.
Ford Protect Extended Service
Plans (U.S. Only)
Ford Protect extended service plan means
peace of mind. It’
s the extended service
plan backed by Ford Motor Company, and
provides more protection beyond the New
Vehicle Limited Warranty coverage. When
you visit your Ford Dealer, Insist on Ford
Protect extended service plans!
Ford Protect Can Quickly Pay for Itself
One trip to the Service Center could easily
exceed the price of your Ford Protect
extended service plan. With Ford Protect
extended service plan you minimize your
risk for unexpected repair bills and rising
repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four mechanical Ford Protect
extended service plans with different levels
of coverage. Ask your authorized dealer for
details.
1. PremiumCARE - Our most comprehensive coverage. With over
1,000 covered components, this plan
is so complete it’ s probably easier to
list what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Protect extended service plans are
honored by all authorized Ford dealers in
the U.S., Canada and Mexico. That means you get:
•
Reliable, quality service at any Ford or
Lincoln dealership.
• Repairs performed by factory trained
technicians, using genuine parts.
Rental Car Reimbursement
1st day Rental Benefit
If you bring your car into your dealer for
service, we ’ll give you a loaner to use for
the day.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including warranty repairs, and
Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Assistance for taxi, shuttle, rental car
coverage or other transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Protect extended service plan coverage
expires, you can transfer any remaining
coverage to the new owner. Which should
give you and your potential buyer a little
more peace of mind.
551
Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- Ford Protect
Check Every Month
Air filter restriction gauge. 1
Engine oil level.
Function of all interior and exterior lights.
Tires including the spare for wear and proper pressure. Windshield washer fluid level.
Fuel and water separator. Drain if necessary or if indicated by the information display. 1
Holes and slots in the tail pipe to make sure they are functional and clear of debris. 1
1 Diesel vehicles only. Check Every Six Months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps, brake, ABS, airbag and safety belt for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
555
Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- Scheduled Maintenance
3
360 Degree Camera...................................232
Advanced Camera Views................................ 232
Auxiliary Camera................................................ 234
Bed View Camera.............................................. 234
Camera Views..................................................... 232
Front Camera...................................................... 233
Keep Out Zone.................................................... 233
Side Camera........................................................ 234
4
4WD See: Four-Wheel Drive..................................... 207
A
A/C See: Climate Control......................................... 139
About This Manual
...........................................7
ABS See: Brakes............................................................ 217
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 219
Accessories....................................................546
Accessories See: Replacement Parts
Recommendation............................................ 14
ACC See: Using Adaptive Cruise Control............237
Adjustable Pedals
..........................................83
Adjusting the Headlamps.........................370
Horizontal Aim Adjustment............................ 371
Vertical Aim Adjustment................................. 370
Adjusting the Pedals
.....................................83
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column
............................................................79
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column
............................................................79
End of Travel Position........................................ 80
Memory Feature................................................... 80
Airbag Disposal
...............................................52
Air Conditioning See: Climate Control......................................... 139Air Filter
See: Changing the Engine Air Filter -
6.2L.................................................................... 346
See: Changing the Engine Air Filter - 6.7L Diesel................................................................. 347
See: Changing the Engine Air Filter - 7.3L..................................................................... 349
Alarm See: Anti-Theft Alarm......................................... 75
Ambient Lighting...........................................90 Adjusting the Brightness................................... 90
Switching Ambient Lighting Off.................... 90
Switching Ambient Lighting On..................... 90
Anti-Theft Alarm............................................75 Arming the Alarm................................................. 76
Disarming the Alarm........................................... 76
Using the System.................................................. 75
Appendices.....................................................581
Apps
.................................................................528
SiriusXM Traffic and Travel Link.................. 530
Using Apps on an Android Device...............529
Using Apps on an iOS Device........................ 529
Using Mobile Navigation on an Android Device................................................................ 529
At a Glance........................................................18
Audible Warnings and Indicators...........108 Headlamps On Warning Chime.................... 108
Key in Ignition Warning Chime...................... 108
Keyless Warning Alert...................................... 108
Parking Brake On Warning Chime...............108
Audio Control
..................................................80
You can operate the following functions
with the control:.............................................. 80
Audio System
................................................474
General Information.......................................... 474
Audio Unit - Vehicles With: AM/FM/ Touchscreen Display/SYNC 3..............474
Adjusting the Volume....................................... 475
Changing Radio Stations................................ 475
Selecting the Audio Modes............................ 475
Setting a Memory Preset................................ 475
Switching the Audio Unit On and Off.........475
Using Seek, Fast Forward and Reverse.............................................................. 475
Audio Unit - Vehicles With: SYNC.........476 Accessing the Apps Menu.............................. 476
Accessing the Clock Settings........................ 476
Accessing the Media Source Menu.............476
613
Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- Index
Accessing the Phone Features.....................
476
Accessing the Settings Menu........................ 476
Accessing the Sound Settings...................... 476
Adjusting the Volume....................................... 477
Changing Radio Stations................................. 477
Listening to the Radio....................................... 477
Playing or Pausing Media................................ 477
Switching Radio Text On and Off.................477
Switching Repeat Mode On and Off...........477
Switching Shuffle Mode On and Off...........477
Switching the Audio Unit On and Off.........477
Switching the Display On and Off................477
Using Seek, Fast Forward and Reverse............................................................. 478
Using the Display Control............................... 478
Using the Number Block................................. 478
Autolamps........................................................87 Windshield Wiper Activated
Headlamps........................................................ 87
Automatic Climate Control......................140 Directing the Airflow......................................... 140
Setting the Blower Motor Speed................... 141
Setting the Temperature.................................. 141
Switching Auto Mode On and Off.................141
Switching Dual Zone Mode On and Off........................................................................\
. 141
Switching Maximum Air Conditioning On and Off................................................................ 141
Switching Maximum Defrost On and Off........................................................................\
. 141
Switching Recirculated Air On and Off........................................................................\
142
Switching the Air Conditioning On and Off........................................................................\
. 141
Switching the Climate Control On and Off........................................................................\
. 141
Automatic High Beam Control..................92
Automatic High Beam Control Indicators........................................................92
Automatic Transmission
...........................201
Brake-Shift Interlock........................................ 204
For F350, F450, F550 and F600 Chassis Cab Vehicles................................................... 204
If Your Vehicle Gets Stuck in Mud or Snow................................................................. 205
Understanding the Shift Positions of Your Automatic Transmission............................. 201Understanding Your SelectShift
Automatic ™ Transmission....................... 202
Automatic Transmission Fluid Check............................................................365
Autowipers
.......................................................84
Auxiliary Power Points................................162 400 Watt AC Power Point............................... 162
DC Power Point................................................... 162
Locations............................................................... 163
Auxiliary Switches
.......................................547
Upfitter Interface Module............................... 550
B
Battery See: Changing the 12V Battery..................... 368
Bed Extender
....................................................72
Grocery mode........................................................ 74
Tailgate mode........................................................ 73
Bed Ramps....................................................269 Installing the Ramp Holder............................. 271
Stowing the Bed Ramp..................................... 271
Using the Bed Ramp......................................... 270
Blind Spot Information System
.............248
Blind Spot Information System with Trailer
Tow.................................................................... 250
Switching the System Off and On...............252
System Errors...................................................... 252
Using the System.............................................. 249
BLIS See: Blind Spot Information System..........248
Bonnet Lock See: Opening and Closing the Hood...........337
Booster Seats
...................................................31
Types of Booster Seats...................................... 32
Brake Fluid Check........................................366 Brake Fluid Service Interval............................ 367
Brakes................................................................217 General Information........................................... 217
Breaking-In.....................................................310
Bulb Specification Chart...........................467
C
Canceling the Set Speed..........................225
Capacities and Specifications - 6.2L
.................................................................437
Air Conditioning System.................................. 437
614
Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- Index
Alternative Engine Oil for Extremely Cold
Climates.......................................................... 440
Automatic Transmission-Six Speed..........438
Automatic Transmission-Ten Speed.........438
Engine Coolant................................................... 439
Engine Oil............................................................. 439
Front Axle............................................................. 444
Fuel Tank............................................................... 441
Grease..................................................................... 441
Hydraulic Brake System.................................. 442
Locks...................................................................... 443
Power Steering System................................... 442
Rear Axle - 10.5.................................................. 444
Rear Axle - 11.8 ................................................... 445
Transfer Case...................................................... 443
Washer Reservoir............................................... 445
Capacities and Specifications - 6.7L Diesel............................................................446
Air Conditioning System................................. 446
Alternative Engine Oil for Biodiesel Fuel Blends (B20 Max)........................................ 450
Alternative Engine Oil for Extremely Cold Climates ........................................................... 450
Alternative Engine Oil for Severe Duty Service............................................................... 451
Automatic Transmission................................. 447
Diesel Exhaust Fluid (DEF) Tank.................452
Engine Coolant................................................... 448
Engine Oil............................................................. 448
Front Axle............................................................. 455
Fuel Tank................................................................ 451
Grease.................................................................... 452
Hydraulic Brake System.................................. 453
Locks...................................................................... 454
Power Steering System................................... 453
Rear Axle - 10.5................................................... 455
Rear Axle - 10.8.................................................. 456
Rear Axle - 11.8 ................................................... 456
Transfer Case...................................................... 454
Washer Reservoir............................................... 457
Capacities and Specifications - 7.3L..................................................................457
Air Conditioning System................................. 458
Alternative Engine Oil for Extremely Cold Climates.......................................................... 460
Automatic Transmission................................ 458
Engine Coolant................................................... 459
Engine Oil............................................................. 459Front Axle.............................................................
464
Fuel Tank............................................................... 461
Grease..................................................................... 461
Hydraulic Brake System.................................. 462
Locks...................................................................... 463
Power Steering System................................... 462
Rear Axle - 10.5.................................................. 464
Rear Axle - 10.8.................................................. 465
Rear Axle - 11.8 (With HD Tow Option)............................................................. 465
Rear Axle - 11.8 (Without HD Tow Option)............................................................ 466
Transfer Case...................................................... 463
Washer Reservoir............................................... 467
Capacities and Specifications................429
Cargo Lamps...................................................90
Car Wash See: Cleaning the Exterior............................... 381
Catalytic Converter......................................189 On-Board Diagnostics (OBD-II)................... 190
Readiness for Inspection and Maintenance (I/M) Testing.................................................... 191
Center Console..............................................165
Changing a Bulb...........................................372 Cargo Lamp and Central High Mounted
Brake Lamp Bulbs......................................... 374
Fog Lamp Bulbs.................................................. 373
Front Park and Direction Indicator Lamp Bulbs.................................................................. 372
Headlamp Bulbs................................................. 372
LED Lamps........................................................... 375
License Plate Lamp Bulb................................ 375
Rear Lamps, Brake Lamps, Rear Direction Indicator and Reversing Lamp
Bulbs.................................................................. 373
Changing a Fuse...........................................335 Fuses...................................................................... 335
Changing a Road Wheel.............................417 Dissimilar Spare Wheel and Tire Assembly
Information....................................................... 417
Jacking the Vehicle............................................ 422
Location of the Spare Tire and Tools..........418
Stowing the Flat Tire or Spare Tire..............427
Tire Change Procedure..................................... 418
Changing the 12V Battery.........................368 Battery Management System...................... 369
Changing the Engine Air Filter - 6.2L................................................................346
615
Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- Index
Changing the Engine Air Filter - 6.7L
Diesel.............................................................347
Air Filter Restriction Gauge............................ 348
Changing the Engine Air Filter - 7.3L.................................................................349
Changing the Engine-Mounted and Diesel Fuel Conditioner Module Fuel
Filters - 6.7L Diesel....................................375
Diesel Fuel Conditioner Module Filter........375
Engine-mounted Fuel Filter........................... 378
Changing the Engine Oil and Oil Filter...............................................................345
Engine Lubrication for Severe Service Operation......................................................... 345
Changing the Vehicle Wi-Fi Hotspot Name or Password...................................473
Changing the Wiper Blades......................371
Checking MyKey System Status...............63 MyKey Distance.................................................... 63
Number of Admin Keys...................................... 63
Number of MyKeys.............................................. 63
Checking the Wiper Blades.......................371
Child Restraint and Seatbelt Maintenance.................................................42
Child Restraint Positioning
.........................33
Child Safety......................................................20 General Information............................................ 20
Child Safety Locks
.........................................35
Left-Hand Side...................................................... 35
Right-Hand Side................................................... 35
Cleaning Leather Seats.............................385 With King Ranch Edition................................. 386
Without King Ranch Edition.......................... 385
Cleaning Products......................................380 Materials............................................................... 380
Cleaning the Engine....................................382
Cleaning the Exhaust - 6.7L Diesel.......382
Cleaning the Exterior...................................381 Cleaning the Headlamps................................. 381
Exterior Chrome Parts...................................... 381
Exterior Plastic Parts......................................... 381
Stripes or Graphics............................................. 381
Underbody........................................................... 382
Under Hood......................................................... 382
Cleaning the Instrument Panel and Instrument Cluster Lens
........................385
Cleaning the Interior...................................383
Cleaning the Wheels..................................387 Cleaning the Windows and Wiper
Blades...........................................................383
Clearing All MyKeys.......................................62
Climate.............................................................519 Accessing Rear Climate Controls.................521
Accessing the Climate Control Menu.........519
Directing the Airflow.......................................... 519
Rear Climate Control Lock Indicator...........521
Setting the Blower Motor Speed.................. 519
Setting the Temperature................................. 519
Switching Auto Mode On and Off................519
Switching Dual Zone Mode On and Off...................................................................... 520
Switching Maximum Air Conditioning On and Off............................................................. 520
Switching Maximum Defrost On and Off...................................................................... 520
Switching Rear Auto Mode On and Off........................................................................\
521
Switching Recirculated Air On and Off........................................................................\
521
Switching the Air Conditioning On and Off....................................................................... 519
Switching the Climate Controlled Seats On and Off............................................................. 520
Switching the Climate Control On and Off...................................................................... 520
Switching the Heated Exterior Mirrors On and Off............................................................. 520
Switching the Heated Rear Window On and Off...................................................................... 520
Switching the Heated Seats On and Off...................................................................... 520
Switching the Heated Steering Wheel On and Off............................................................. 520
Switching the Heated Windshield On and Off...................................................................... 520
Switching the Rear Climate Controlled Seats On and Off........................................... 521
Switching the Rear Heated Seats On and Off........................................................................\
521
Switching the Rear Ventilated Seats On and Off............................................................... 521
Switching the Ventilated Seats On and Off........................................................................\
521
Climate Control.............................................139
616
Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- Index