2020 FORD EXPLORER audio

Possible Cause and Resolution
Symptom
–Copyright protected files.
•Use a device that contains files that are not copy-
right protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 446).
– Device indexing required.
•Re-index your device. See
Settings (page 469).
– Device lock screen enabled.
•Unlock your device before connecting it.
Sometimes I cannot hear a
track playing on my device. –
Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
When I disconnect my iOS
device the audio volume is
set to maximum. –
Device limitation.
•Turn the volume down on your device
If the system does not play the tracks on your USB device
in the correct order, the following information could help:
The system does not play
the tracks on my USB drive
in the correct order.
–If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the
system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 Tag does not exist.
– If you are selecting the option to play all tracks from
the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 Tag does not exist.
– If you are selecting a track when using the explore
device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.
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Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- SYNC™ 3

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 469).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 469).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
475
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- SYNC™ 3

Resetting the System
1. Simultaneously press and hold the
seek up and the audio unit power
buttons until the screen goes black.
2. Wait three minutes to allow the system
to complete the reset.
3. Press the audio unit power button to switch the system on.
Note: You can reset the system to restore
functionality that has stopped working. The
system reset is designed to restore
functionality and not delete any data that
you have stored.
Additional Information and
Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to our website.
483
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- SYNC™ 3

•
Links to Third Party Sites: The
SOFTWARE may provide you with the
ability to link to third party sites. The
third party sites are not under the
control of FORD MOTOR COMPANY,
its affiliates and/or its designated
agent. Neither FORD MOTOR
COMPANY nor its affiliates nor its
designated agent are responsible for
(I) the contents of any third party sites,
any links contained in third party sites,
or any changes or updates to third
party sites, or (ii) webcasting or any
other form of transmission received
from any third party sites. If the
SOFTWARE provides links to third
party sites, those links are provided to
you only as a convenience, and the
inclusion of any link does not imply an
endorsement of the third party site by
FORD MOTOR COMPANY, its affiliates
and/or its designated agent.
• Obligation to Drive Responsibly:
You recognize your obligation to drive
responsibly and keep attention on the
road. You will read and abide with the
DEVICES operating instructions
particularly as they pertain to safety
and you agree to assume any risk
associated with the use of the
DEVICES.
UPGRADES AND RECOVERY MEDIA:
If the SOFTWARE is provided by FORD
MOTOR COMPANY separate from the
DEVICES on media such as a ROM chip,
CD ROM disk(s) or via web download or
other means, and is labeled "For Upgrade
Purposes Only" or "For Recovery Purposes
Only" you may install one (1) copy of such
SOFTWARE onto the DEVICES as a
replacement copy for the existing
SOFTWARE, and use it in accordance with
this EULA, including any additional EULA
terms accompanying the upgrade
SOFTWARE. INTELLECTUAL PROPERTY RIGHTS:
All title and intellectual property rights in
and to the SOFTWARE (including but not
limited to any images, photographs,
animations, video, audio, music, text and
"applets" incorporated into the
SOFTWARE), the accompanying printed
materials, and any copies of the
SOFTWARE, are owned by FORD MOTOR
COMPANY, or its affiliates or suppliers. The
SOFTWARE is licensed, not sold. You may
not copy the printed materials
accompanying the SOFTWARE. All title
and intellectual property rights in and to
the content which may be accessed
through use of the SOFTWARE is the
property of the respective content owner
and may be protected by applicable
copyright or other intellectual property
laws and treaties. This EULA grants you no
rights to use such content outside its
intended use. All rights not specifically
granted under this EULA are reserved by
FORD MOTOR COMPANY, its affiliates,
and third party software and service
providers and suppliers. Use of any on-line
services which may be accessed through
the SOFTWARE may be governed by the
respective terms of use relating to such
services. If this SOFTWARE contains
documentation that is provided only in
electronic form, you may print one copy of
such electronic documentation.
EXPORT RESTRICTIONS:
You
acknowledge that the SOFTWARE is
subject to U.S. and European Union export
jurisdiction. You agree to comply with all
applicable international and national laws
that apply to the SOFTWARE, including
the U.S. Export Administration Regulations,
as well as end-user, end-use and
destination restrictions issued by U.S. and
other governments.
511
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Appendices

1. Safe and Lawful Use
You acknowledge that devoting attention
to the TeleNav Software may pose a risk
of injury or death to you and others in
situations that otherwise require your
undivided attention, and you therefore
agree to comply with the following when
using the TeleNav Software:
(a) observe all traffic laws and otherwise
drive safely;
(b) use your own personal judgment while
driving. If you feel that a route suggested
by the TeleNav Software instructs you to
perform an unsafe or illegal maneuver,
places you in an unsafe situation, or directs
you into an area that you consider to be
unsafe, do not follow such instructions;
(c) do not input destinations, or otherwise
manipulate the TeleNav Software, unless
your vehicle is stationary and parked;
(d) do not use the TeleNav Software for
any illegal, unauthorized, unintended,
unsafe, hazardous, or unlawful purposes,
or in any manner inconsistent with this
Agreement;
(e) arrange all GPS and wireless devices
and cables necessary for use of the
TeleNav Software in a secure manner in
your vehicle so that they will not interfere
with your driving and will not prevent the
operation of any safety device (such as an
airbag).
You agree to indemnify and hold TeleNav
harmless against all claims resulting from
any dangerous or otherwise inappropriate
use of the TeleNav Software in any moving
vehicle, including as a result of your failure
to comply with the directions above.
2. Account Information
You agree: (a) when registering the
TeleNav Software, to provide TeleNav with
true, accurate, current, and complete
information about yourself, and (b) to
inform TeleNav promptly of any changes
to such information, and to keep it true,
accurate, current and complete.
3. Software License
•
Subject to your compliance with the
terms of this Agreement, TeleNav
hereby grants to you a personal,
non-exclusive, non-transferable license
(except as expressly permitted below
in connection with your permanent
transfer of the TeleNav Software
license), without the right to
sublicense, to use the TeleNav
Software (in object code form only) in
order to access and use the TeleNav
Software. This license shall terminate
upon any termination or expiration of
this Agreement. You agree that you will
use the TeleNav Software only for your
personal business or leisure purposes,
and not to provide commercial
navigation services to other parties.
3.1 License Limitations
• (a) reverse engineer, decompile,
disassemble, translate, modify, alter
or otherwise change the TeleNav
Software or any part thereof;
(b)
attempt to derive the source code,
audio library or structure of the
TeleNav Software without the prior
express written consent of TeleNav;
(c)
remove from the TeleNav
Software, or alter, any of TeleNav's or
its suppliers' trademarks, trade names,
logos, patent or copyright notices, or
other notices or markings;
(d)
517
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Appendices

Changing the Color..............................................
94
Switching Ambient Lighting Off..................... 94
Switching Ambient Lighting On...................... 93
Ambient Lighting - Vehicles With: 8 Inch Information and Entertainment Display
Screen.............................................................93
Adjusting the Brightness................................... 93
Changing the Color.............................................. 93
Switching Ambient Lighting Off..................... 93
Switching Ambient Lighting On...................... 93
Anti-Theft Alarm............................................78 Arming the Alarm................................................. 79
Disarming the Alarm........................................... 79
Appendices...................................................506
Apps.................................................................466 SiriusXM Traffic and Travel Link.................. 468
Using Apps on an Android Device...............467
Using Apps on an iOS Device........................ 467
Using Mobile Navigation on an Android Device................................................................ 467
At a Glance.......................................................20
At a Glance - ST.............................................20
Audible Warnings and Indicators..............111
Headlamps On Warning Chime...................... 111
Key in Ignition Warning Chime......................... 111
Keyless Warning Alert......................................... 111
Parking Brake On Warning Chime.................. 111
Audio Control...................................................82 You can operate the following functions
with the control:............................................... 82
Audio System
...............................................430
General Information......................................... 430
Audio Unit
......................................................430
Adjusting the Volume........................................ 431
Changing Radio Stations................................. 431
Switching the Audio Unit On and Off.........431
Using Seek, Fast Forward and Reverse.............................................................. 431
Auto Hold
.........................................................218
Auto Hold Indicator............................................ 218
Switching Auto Hold On and Off.................. 218
Using Auto Hold.................................................. 218
Autolamps........................................................89 Windshield Wiper Activated
Headlamps........................................................ 89
Automatic Climate Control
.......................137
Accessing Rear Climate Controls.................. 137Accessing the Air Distribution
Controls.............................................................. 137
Accessing the Menu........................................... 137
Setting the Blower Motor Speed................... 137
Setting the Temperature................................. 138
Switching Auto Mode On and Off................138
Switching Maximum Air Conditioning On and Off............................................................... 139
Switching Maximum Defrost On and Off....................................................................... 139
Switching Recirculated Air On and Off....................................................................... 139
Switching the Air Conditioning On and Off....................................................................... 139
Switching the Climate Control On and Off....................................................................... 139
Automatic High Beam Control.................95
Automatic High Beam Control Indicators.......................................................95
Automatic Transmission
...........................202
Automatic Return to Park............................... 203
If Your Vehicle Gets Stuck in Mud or Snow.................................................................. 207
Manual Park Release (MPR)......................... 205
SelectShift Automatic ™
Transmission.................................................. 205
Stay in Neutral Mode....................................... 204
Tow Mode ............................................................ 204
Understanding Your Transmission Selector Positions.......................................................... 202
Automatic Transmission Fluid Check............................................................336
Auto-Start-Stop...........................................180 Disabling Auto-Start-Stop.............................. 181
Enabling Auto-Start-Stop.............................. 180
Autowipers.......................................................85 Autowipers Settings........................................... 86
Auxiliary Power Points
................................167
110 Volt AC Power Point.................................... 167
12 Volt DC Power Point...................................... 167
USB Port and Power Point Locations.........167
B
Battery See: Changing the 12V Battery..................... 338
538
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Index

Repairing Minor Paint Damage..............350
Replacement Parts
Recommendation........................................16
Collision Repairs.................................................... 16
Scheduled Maintenance and Mechanical Repairs................................................................. 16
Warranty on Replacement Parts.................... 16
Replacing a Lost Key or Remote Control............................................................63
Replacing the Cabin Air Filter...................143
Reporting Safety Defects (Canada Only)................................................................311
Reporting Safety Defects (U.S. Only)................................................................311
Resuming the Set Speed..........................245 Resuming the Set Speed from a Complete
Stop.................................................................... 252
Reverse Braking Assist Indicators
...........221
Reverse Braking Assist Precautions.................................................220
Reverse Braking Assist
..............................220
Reverse Braking Assist –
Troubleshooting............................................. 222
Reverse Braking Assist – Troubleshooting
........................................222
Reverse Braking Assist – Frequently Asked
Questions......................................................... 223
Reverse Braking Assist – Information Messages.......................................................... 222
Roadside Assistance
..................................299
Vehicles Sold in Canada: Getting Roadside
Assistance...................................................... 300
Vehicles Sold in the United States: Getting Roadside Assistance................................... 299
Vehicles Sold in the United States: Using Roadside Assistance................................... 299
Roadside Emergencies
.............................299
Roof Racks and Load Carriers................282 Adjusting the Crossbar.................................... 283
Maximum Recommended Load Amounts.......................................................... 283
Running-In See: Breaking-In................................................. 297
Running Out of Fuel....................................188 Adding Fuel From a Portable Fuel
Container.......................................................... 189
Filling a Portable Fuel Container.................. 189S
Safety Canopy
™
..............................................51
Safety Precautions......................................186
Satellite Radio..............................................434
Satellite Radio Electronic Serial Number
(ESN)................................................................ 435
Satellite Radio Reception Factors..............434
SiriusXM Satellite Radio Service.................434
Troubleshooting................................................. 435
Scheduled Maintenance Record...........495
Scheduled Maintenance
...........................487
Seatbelt Extensions......................................44
Seatbelt Height Adjustment.......................41
Seatbelt Reminder.........................................42 Seatbelt Status..................................................... 42
Seatbelts...........................................................38 Principle of Operation........................................ 38
Seatbelt Warning Lamp and Indicator Chime...............................................................41
Conditions of operation...................................... 41
Seats.................................................................144
Security..............................................................78
Selecting a Drive Mode..............................279
Settings...........................................................469 911 Assist.............................................................. 469
Ambient Lighting............................................... 470
Audio...................................................................... 469
Automatic Updates.......................................... 469
Bluetooth............................................................. 469
Charge Settings.................................................. 470
Clock...................................................................... 469
Display................................................................... 470
Driver Assist......................................................... 469
FordPass............................................................... 469
General.................................................................. 469
Message Center.................................................. 470
Mobile Apps........................................................ 469
Multi Contour Seats.......................................... 470
Navigation............................................................ 470
Personal Profiles................................................ 470
Phone
.................................................................... 469
Seats....................................................................... 470
Sound.................................................................... 469
Valet Mode........................................................... 470
Vehicle................................................................... 469
Voice Control....................................................... 470
548
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Index

Switching Lane Centering On and
Off..................................................................254
Activating Lane Centering.............................. 254
System Alerts and Automatic Cancellation.................................................... 254
Switching Rear Occupant Alert System On and Off
...................................................160
Switching Reverse Braking Assist On and Off
....................................................................221
Symbols Glossary.............................................9
SYNC™ 3........................................................438
General Information......................................... 438
SYNC™ 3 Troubleshooting.......................471 Additional Information and
Assistance....................................................... 483
Apps........................................................................\
478
Navigation............................................................. 477
Personal Profiles................................................. 481
Phone..................................................................... 475
Resetting the System...................................... 483
USB and Bluetooth Audio............................... 472
Voice Recognition............................................... 471
Wi-Fi Connectivity............................................ 480
T
Technical Specifications See: Capacities and Specifications............384
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
......................308
Tire Care..........................................................355
Glossary of Tire Terminology........................ 356
Information About Uniform Tire Quality Grading............................................................. 355
Information Contained on the Tire Sidewall............................................................ 357
Temperature A B C............................................ 356
Traction AA A B C............................................... 355
Treadwear............................................................. 355
Tire Pressure Monitoring System
...........370
Changing Tires With a Tire Pressure
Monitoring System......................................... 371
Understanding Your Tire Pressure Monitoring System ....................................... 372
Tires See: Wheels and Tires..................................... 353
Towing a Trailer............................................289 Load Placement................................................ 289Towing the Vehicle on Four
Wheels..........................................................295
Emergency Towing............................................ 295
Recreational Towing - All-Wheel and Four-Wheel Drive Vehicles........................ 295
Recreational Towing - Front-Wheel Drive Vehicles............................................................ 295
Recreational Towing - Rear-Wheel Drive Vehicles............................................................ 295
Towing.............................................................289
Traction Control............................................224 Principle of Operation...................................... 224
Traffic Sign Recognition.............................272 Principle of Operation....................................... 272
Using Traffic Sign Recognition...................... 272
Trailer Sway Control...................................290
Transmission Code Designation............394
Transmission Specifications - ST.........388
Transmission.................................................202
Transporting the Vehicle
..........................304
U
Under Hood Overview - 2.3L EcoBoost™.................................................324
Under Hood Overview - 3.0L...................325
Under Hood Overview - 3.3L...................326
Unique Driving Characteristics...............180
Universal Garage Door Opener...............162 HomeLink Wireless Control System............162
USB Port.........................................................436 Locating the USB Ports................................... 437
Using Four-Wheel Drive...........................208 Driving in Special Conditions With
Four-Wheel drive (4WD)............................ 210
How Your Vehicle Differs from Other Vehicles............................................................ 209
Operating Four-Wheel drive (4WD) Vehicles with Mismatched Tires.............209
Operating Four-Wheel Drive (4WD) Vehicles With Spare Tires......................... 208
Using MyKey With Remote Start Systems...........................................................67
Using Snow Chains
....................................368
Using Stability Control...............................226 Electronic Stability Control - Base
Model................................................................ 226
550
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Index