2020 FORD EXPEDITION remote control

Possible Cause and Resolution
Symptom
I cannot see SYNC when I
search for Wi-Fi networks on
my cell phone or other
device. –
System limitation.
•SYNC does not provide a Wi-Fi hotspot at this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
•Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
Personal Profiles (If Equipped) Possible Cause and Solution
Symptom
You have not set up Personal Profiles.
I cannot create a profile. You entered an invalid profile.
You did not select a memory button when prompted.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You did not select the lock button on the remote control.
I cannot link a remote
control. The remote control selected was already associated with
another profile and the system declined to overwrite.
The system performed a profile recall when linking a
remote control.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
469
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3

Possible Cause and Solution
Symptom
You are using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do
not save. A different personal profile is active.
Another user changed the settings for the wrong personal
profile.
You did not create a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You did not link the memory button you are using to a
profile.
You did not link the remote control you are using to a
profile.
You are using the wrong remote control.
You are pressing a button other than the unlock or remote
start on a linked remote control.
You deleted the personal profile.
You switched the personal profiles off.
My preset positions recall,
but my profile does not.
The vehicle is in motion.
My profile recalls but my
preset positions do not. The preset positions are the same as the guest or previ-
ously active profile.
Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.
I lost a remote control.
You erased and reprogrammed the remote controls. This
could happen if you let a dealership add a new remote
control to replace a lost one.
I lost all profiles.
Someone performed a master reset without your know-
ledge.
470
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3

H
Hazard Flashers...........................................303
Headlamp Adjusting See: Adjusting the Headlamps..................... 337
Headlamp Exit Delay
....................................95
Headlamp Removal See: Removing a Headlamp......................... 340
Headrest See: Head Restraints........................................ 150
Head Restraints............................................150 Adjusting the Head Restraint.......................... 151
Front Seat Manual Head Restraints.............151
Heated Exterior Mirrors..............................148
Heated Rear Window..................................148
Heated Steering Wheel...............................89
Heated Windshield
.......................................147
Windshield Wiper De-Icer................................ 147
Heating See: Climate Control......................................... 139
Hill Descent Control
.....................................217
Principle of Operation........................................ 217
Hill Start Assist...............................................211 Switching the System On and Off................212
Using Hill Start Assist........................................ 212
Hints on Controlling the Interior Climate - Vehicles With: Automatic
Temperature Control
................................143
Defogging the Side Windows in Cold
Weather............................................................. 144
General Hints........................................................ 143
Quickly Cooling the Interior............................ 144
Quickly Heating the Interior............................ 144
Recommended Settings for Cooling...........144
Recommended Settings for Heating..........144
Hints on Controlling the Interior Climate - Vehicles With: Manual Temperature
Control...........................................................144
Defogging the Side Windows in Cold Weather............................................................. 145
General Hints....................................................... 144
Quickly Cooling the Interior............................. 145
Quickly Heating the Interior............................ 144
Recommended Settings for Cooling...........145
Recommended Settings for Heating..........145
Vehicle Stationary for Extended Periods During Extreme High Ambient
Temperatures.................................................. 145Hints on Driving With Anti-Lock
Brakes...........................................................209
Hood Lock See: Opening and Closing the Hood..........325
Horn....................................................................90
I
Ignition Switch
................................................173
In California (U.S. Only)............................309
Information Display Control......................89
Information Displays....................................114 General Information........................................... 114
Information Messages................................123 Active Park............................................................. 123
Adaptive Cruise Control................................... 124
AdvanceTrac and Traction Control..............124
Airbag...................................................................... 125
Alarm and Security............................................. 125
Automatic Engine Shutdown......................... 125
Battery and Charging System........................ 126
Blind Spot Information and Cross Traffic Alert System.................................................... 126
Doors and Locks.................................................. 127
Driver Alert............................................................. 127
Drivetrain................................................................ 128
Engine..................................................................... 129
Four-Wheel Drive................................................ 129
Fuel........................................................................\
.. 130
Keys and Intelligent Access............................ 130
Lane Keeping System......................................... 131
Maintenance.......................................................... 131
MyKey...................................................................... 132
Off Road................................................................. 132
Park Aid................................................................... 133
Park Brake............................................................. 134
Power Steering.................................................... 134
Pre-Collision Assist............................................ 135
Pro Trailer Backup Assist™............................. 135
Remote Start........................................................ 136
Seats....................................................................... 136
Starting System .................................................. 137
Tire Pressure Monitoring System.................. 137
Trailer....................................................................... 137
Transmission........................................................ 138
Installing Child Restraints...........................22 Child Seats.............................................................. 22
531
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Index

Combining Seatbelt and LATCH Lower
Anchors for Attaching Child Safety
Seats.................................................................... 28
Using Lap and Shoulder Belts......................... 22
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 27
Using Tether Straps............................................. 28
Instrument Cluster.......................................107
Instrument Lighting Dimmer.....................95
Instrument Panel
............................................18
Interior Lamps.................................................97
Front Interior Lamp.............................................. 97
Interior Lamp Function...................................... 98
Rear Interior Lamps............................................ 98
Switching All of the Interior Lamps Off........................................................................\
. 97
Switching All of the Interior Lamps On........97
Switching the Individual Map Lamps On and Off................................................................. 97
Interior Mirror..................................................103 Automatic Dimming Mirror............................. 104
Manual Dimming Mirror................................... 104
Introduction.........................................................7
J
Jump Starting the Vehicle........................304 Connecting the Jumper Cables.................... 304
Jump Starting..................................................... 305
Preparing Your Vehicle.................................... 304
Removing the Jumper Cables....................... 305
K
Keyless Entry
....................................................72
Displaying the Factory-Set Code.................... 74
Locking and Unlocking....................................... 74
SECURICODE™ KEYLESS ENTRY KEYPAD............................................................... 72
Keyless Starting
.............................................173
Ignition Modes...................................................... 174
Keys and Remote Controls.........................56
L
Lane Keeping System
................................245
Switching the System On and Off..............246
System Display.................................................... 247System Settings.................................................
246
Troubleshooting................................................. 248
Liftgate...............................................................76
Liftgate Window
...........................................106
Opening the Liftgate Window....................... 106
Lighting Control
..............................................94
Flashing the Headlamp High Beam..............95
Headlamp High Beam........................................ 94
Lighting..............................................................94 General Information............................................ 94
Limited Slip Differential
............................208
Locking Function............................................... 208
Spare Tire............................................................. 208
Trailer Towing..................................................... 208
Load Carriers See: Roof Racks and Load Carriers............268
Load Carrying
................................................265
Load Limit......................................................269 Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................. 273
Vehicle Loading - with and without a Trailer................................................................ 269
Locking and Unlocking................................69 Activating Intelligent Access............................ 70
Autolock.................................................................... 71
Battery Saver.......................................................... 72
Illuminated Entry................................................... 72
Illuminated Exit...................................................... 72
Locking and Unlocking the Doors with the Key Blade............................................................. 71
Power Door Locks................................................ 69
Remote Control.................................................... 69
Smart Unlocks for Integrated Keyhead Transmitter.......................................................... 71
Smart Unlocks for Intelligent Access Keys........................................................................\
71
Lug Nuts See: Changing a Road Wheel........................ 372
M
Maintenance..................................................325 General Information......................................... 325
Manual Climate Control
.............................139
Directing the Airflow.......................................... 139
Locking the Rear Climate Control................140
Setting the Blower Motor Speed.................. 139
532
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Index

Setting the Rear Blower Motor
Speed................................................................. 140
Setting the Rear Temperature....................... 140
Setting the Temperature................................. 139
Switching Maximum Air Conditioning On and Off.............................................................. 140
Switching Maximum Defrost On and Off....................................................................... 140
Switching Recirculated Air On and Off....................................................................... 140
Switching the Air Conditioning On and Off....................................................................... 139
Switching the Climate Control On and Off....................................................................... 140
Switching the Rear Climate Control On and Off....................................................................... 140
Manual Liftgate...............................................76 Closing the Liftgate.............................................. 77
Opening the Liftgate........................................... 76
Manual Seats.................................................154
Manual Lumbar .................................................. 154
Moving the Seat Backward and Forward............................................................. 154
Recline Adjustment........................................... 154
Memory Function..........................................157 Easy Entry and Exit Feature............................ 158
Linking a PreSet Position to your Remote Control or Intelligent Access Key
Fob....................................................................... 157
Saving a PreSet Position.................................. 157
Message Center See: Information Displays................................ 114
Mirrors See: Windows and Mirrors............................... 101
Mobile Communications Equipment.......15
Moonroof.........................................................105 Bounce-Back....................................................... 106
Opening and Closing the Moonroof............105
Motorcraft Parts
..........................................380
MyKey – Troubleshooting...........................67
MyKey ™.............................................................64
Principle of Operation........................................ 64
N
Navigation......................................................449 Changing the Format of the Map.................451
cityseeker.............................................................. 453Michelin Travel Guide.......................................
454
Navigation Map Accuracy and Updates............................................................ 454
Route Guidance................................................... 451
Setting a Destination....................................... 450
SiriusXM Traffic and Travel Link................... 454
Zoom....................................................................... 451
Normal Scheduled Maintenance
..........478
Intelligent Oil-Life Monitor............................. 478
Normal Maintenance Intervals..................... 479
O
Oil Change Indicator Reset......................328
Oil Check See: Engine Oil Check....................................... 327
Opening and Closing the Hood..............325
Ordering Additional Owner's Literature.......................................................313
Obtaining a French Owner ’s Manual...........313
Overhead Console
........................................172
Overriding Automatic High Beam Control............................................................99
P
Parking Aids
....................................................218
Principle of Operation....................................... 218
Passive Anti-Theft System
..........................81
SecuriLock ™........................................................... 81
PATS See: Passive Anti-Theft System...................... 81
Perchlorate........................................................13
Personal Safety System ™
..........................47
How Does the Personal Safety System
Work?................................................................... 47
Phone...............................................................447 Android Auto....................................................... 449
Apple CarPlay..................................................... 449
Pairing Your Cell Phone for the First Time.................................................................. 448
Text Messaging.................................................. 448
Using Your Cell Phone..................................... 448
Post-Crash Alert System..........................306
Power Door Locks See: Locking and Unlocking............................. 69
Power Liftgate
..................................................77
Obstacle Detection.............................................. 79
533
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Index

Rear Window Wiper Blade...............................
93
Recommended Towing Weights...........286
Reduced Engine Performance...............299
Refueling..........................................................185 Refueling System Overview........................... 185
Refueling System Warning.............................. 187
Refueling Your Vehicle...................................... 185
Remote Control
..............................................56
Car Finder................................................................. 61
Integrated Keyhead Transmitter.................... 56
Intelligent Access Key......................................... 57
Remote Start.......................................................... 61
Replacing the Battery......................................... 58
Sounding the Panic Alarm................................. 61
Using the Key Blade............................................ 58
Remote Start.................................................148 Automatic Settings............................................ 148
Heated and Cooled Features......................... 149
Last Settings........................................................ 149
Removing a Headlamp.............................340
Repairing Minor Paint Damage..............348
Replacement Parts Recommendation........................................14
Collision Repairs.................................................... 14
Scheduled Maintenance and Mechanical Repairs.................................................................. 14
Warranty on Replacement Parts..................... 14
Replacing a Lost Key or Remote Control............................................................63
Reporting Safety Defects (Canada Only)...............................................................313
Reporting Safety Defects (U.S. Only)...............................................................313
Resuming the Set Speed...........................237
Roadside Assistance
..................................302
Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 303
Vehicles Sold in the United States: Getting Roadside Assistance................................... 302
Vehicles Sold in the United States: Using Roadside Assistance................................... 302
Roadside Emergencies..............................302
Roof Racks and Load Carriers................268 Adjusting the Crossbar.................................... 269
Maximum Recommended Load Amounts.......................................................... 268
Running-In See: Breaking-In................................................ 300Running Out of Fuel....................................183
Adding Fuel From a Portable Fuel
Container.......................................................... 184
Filling a Portable Fuel Container.................. 183
S
Safety Canopy ™
.............................................53
Safety Precautions.......................................182
Satellite Radio..............................................405
Satellite Radio Electronic Serial Number
(ESN)................................................................ 406
Satellite Radio Reception Factors..............405
SiriusXM Satellite Radio Service.................405
Troubleshooting................................................ 406
Scheduled Maintenance Record
...........483
Scheduled Maintenance...........................475
Seatbelt Extensions
......................................45
Seatbelt Height Adjustment......................42
Seatbelt Reminder........................................43
Front Seats............................................................. 43
Seatbelt Monitor.................................................. 44
Seatbelt Status..................................................... 44
Seatbelts............................................................37 Principle of Operation......................................... 37
Seatbelt Warning Lamp and Indicator Chime..............................................................43
Conditions of operation..................................... 43
Seats.................................................................150
Security...............................................................81
Settings............................................................457 911 Assist............................................................... 457
Ambient Lighting............................................... 458
Audio....................................................................... 457
Automatic Updates........................................... 457
Bluetooth.............................................................. 457
Charge Settings................................................. 458
Clock....................................................................... 457
Display................................................................... 458
Driver Assist.......................................................... 457
FordPass................................................................ 457
General.................................................................. 457
Message Center................................................. 458
Mobile Apps......................................................... 457
Multi Contour Seats......................................... 458
Navigation............................................................ 458
Personal Profiles................................................ 458
Phone..................................................................... 457
535
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Index

Information Contained on the Tire
Sidewall ............................................................ 355
Temperature A B C............................................ 354
Traction AA A B C............................................... 353
Treadwear............................................................. 353
Tire Pressure Monitoring System..........368 Changing Tires With a Tire Pressure
Monitoring System....................................... 370
Understanding Your Tire Pressure Monitoring System ...................................... 370
Tires See: Wheels and Tires...................................... 351
Towing a Trailer.............................................275 Load Placement................................................. 275
Towing Points................................................307
Towing the Vehicle on Four Wheels.........................................................296
Four-wheel-down Towing............................. 296
Recreational Towing........................................ 296
Towing
..............................................................275
Traction Control.............................................213
Principle of Operation....................................... 213
Trailer Reversing Aids
.................................276
Principle of Operation...................................... 276
Pro Trailer Backup Assist™............................ 276
Setting Up Pro Trailer Backup Assist..........276
Troubleshooting.................................................. 281
Using Pro Trailer Backup Assist................... 280
Trailer Sway Control...................................285
Transfer Case Fluid Check........................334
Transmission Code Designation............383
Transmission..................................................193
Transporting the Vehicle..........................306
U
Under Hood Overview...............................326
Unique Driving Characteristics
................179
Universal Garage Door Opener...............165 HomeLink Wireless Control System...........165
USB Port.........................................................407 Locating the USB Ports.................................. 408
Using Adaptive Cruise Control................237 Automatic Cancellation.................................. 240
Blocked Sensor................................................... 242
Canceling the Set Speed................................ 240
Changing the Set Speed................................. 240
Detection Issues.................................................. 241Following a Vehicle...........................................
238
Following a Vehicle to a Complete Stop................................................................... 239
Hilly Condition Usage........................................ 241
Overriding the Set Speed............................... 240
Park Brake Application..................................... 241
Resuming the Set Speed................................ 240
Setting the Adaptive Cruise Speed.............238
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary.......................... 238
Setting the Gap Distance............................... 239
Switching Adaptive Cruise Control Off........................................................................\
241
Switching Adaptive Cruise Control On....................................................................... 238
Switching to Normal Cruise Control...........243
System Not Available....................................... 242
Using Four-Wheel Drive...........................200 4WD Switch Selections.................................. 200
4X4 Indicator Lights......................................... 200
Driving Off-Road With Truck and Utility Vehicles............................................................ 203
How Your Vehicle Differs From Other Vehicles............................................................ 202
Operating 4WD Vehicles With Spare or Mismatched Tires......................................... 202
Using Hill Descent Control.........................217 Hill Descent Modes............................................. 217
Using MyKey With Remote Start Systems...........................................................67
Using Power Running Boards
....................85
Automatic Power Deploy.................................. 85
Automatic Power Stow..................................... 85
Bounce-back......................................................... 86
Enabling and Disabling...................................... 85
Manual Power Deploy........................................ 85
Using Snow Chains.....................................367
Using Stability Control................................215 Stability Control and Traction Control with
Roll Stability Control ™ (RSC™)..............215
Using SYNC™ With Your Media Player.............................................................416
Audio Voice Commands................................... 417
Media Sources..................................................... 416
Using SYNC™ With Your Phone.............412 Accessing Features through the Phone
Menu................................................................... 413
Pairing a Phone................................................... 412
537
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Index