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Potential station issues
ActionCauseIssues
No action required. The stationis not available in your currentlocation.
The previously stored multicastpreset or direct tune is notavailable in your current recep-tion area.
Cannot access HD2 orHD3 multicast channelwhen recalling a presetor from a direct tune.
Fill out the station issue form.1Data service issue by the radiobroadcaster.Text information doesnot match currentlyplaying audio.
Fill out the station issue form.1Data service issue by the radiobroadcaster.There is no textinformation shown forcurrently selectedfrequency.
1 You can find the form here:
Website
http://hdradio.com/stations/feedback
HD Radio Technology manufactured underlicense from DTS Inc. and foreign patents.HD Radio and the HD and HD Radio logosare proprietary trademarks of DTS Inc. FordMotor Company and DTS Inc. are notresponsible for the content sent using HDRadio technology. Content may bechanged, added or deleted at any time atthe station owner's discretion.
Bluetooth Stereo or USB
Bluetooth Stereo and USB allow you toaccess media that you store on yourBluetooth device or USB device such asmusic, audio books or podcasts.
The following buttons are available for Bluetooth and USB:
FunctionButton
Pressing the repeat button toggles the repeat setting throughthree modes: repeat off (button not highlighted), repeat all(button highlighted) and repeat track (button highlighted witha small number one).
Repeat
Play the tracks in random order.Shuffle
You can use the forward, reverse, pause orplay buttons to control the audio playback.
To get more information about thecurrently playing track, press the cover artor Info button.
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For some devices, SYNC 3 is able toprovide 30-second skip buttons when youlisten to audio books or podcasts. Thesebuttons allow you to skip forward or
backward within a track.
While playing audio from a USB device youcan look for certain music by selecting thefollowing:
FunctionButton
If available, displays the list of tracks in theNow Playing playlist.Browse
This option, which is available underbrowse, allows you to play all tracks or tofilter the available media into one of thebelow categories.
New Search
Play All
Playlists
Artist
Albums
Songs
Genres
Podcasts
Audio Books
Composers
This button allows you to choose a specificletter to view within the category you arebrowsing.
A-Z Jump
If available, this allows you to browse thefolders and files on your USB device.Explore Device
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Note:The route guidance menu option isalways in the bottom right-hand corner ofthe main map.
Navigation Map Updates
HERE is the digital map provider for thenavigation application. If you find map dataerrors, you may report them directly toHERE by going to www.here.com. HEREevaluates all reported map errors andresponds with the result of theirinvestigation by e-mail.
APPS
The system allows you interact with selectmobile apps while keeping your eyes onthe road. Voice commands, your steeringwheel buttons, or a quick tap on yourtouchscreen give you advanced control ofcompatible mobile apps. You can alsostream your favorite music or podcasts,share your time of arrival with friends, andkeep connected safely.
When you start an app through the systemfor the first time, you could be asked togrant certain permissions. You can reviewand change the permissions that you havegranted at any time when your vehicle isnot moving. We recommend that youcheck your data plan before using yourapps through the system. Using themcould result in additional charges. We also
recommend that you check the appprovider's terms and conditions andprivacy policy before using their app. Makesure that you have an active account forapps that you want to use through thesystem. Some apps will work with nosetup. Others require you to configuresome personal settings before you can usethem.
Note:For more information about availableapps, visit catalog.ford.com.
Using Apps on an iOS Device
Select the apps option on thefeature bar.
1.If your device is connected via USB,switch Apple CarPlay off. See Phone(page 343).
2.Connect your device to a USB port orpair and connect using Bluetooth.
3.If prompted to enable CarPlay, selectDisable.
4.Start the apps on your device that youwant to use through SYNC.
Note:If you close the apps on your device,you will not be able to use them through thesystem.
5.Select the app that you want to use onthe touchscreen.
Note:Connect your device to a USB port ifyou want to use a navigation app. Whenusing a navigation app, keep your deviceunlocked and the app open.
Using Apps on an Android Device
Select the apps option on thefeature bar.
1.If your device is connected via USB,switch Android Auto off. See Phone(page 343).
2.Pair your device. See Phone (page 343).
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Action and DescriptionMenu Item
Touch these buttons to identify traffic incidents on your route,near your vehicle’s current location or near any of your favoriteplaces, if programmed.
Traffic on Route
Traffic Nearby
Touch this button to view fuel prices at stations close to yourvehicle’s location or on an active navigation route.Fuel Prices
Touch this button to view nearby movie theaters and theirshow times, if available.Movie Listings
Touch this button to view the nearby weather, current weather,or the five-day forecast for the chosen area.Weather
Select to see the weather map,which can show storms, radarinformation, charts and winds.
Map
Select to choose from a listing ofweather locations.Area
Touch this button to view scores and schedules from a varietyof sports. You can also save up to 10 favorite teams for easieraccess. The score automatically refreshes when a game is inprogress.
Sports Info
Touch this button to view ski conditions for a specific area.Ski Conditions
SETTINGS
Press the button to enter thesettings menu.
Once you select a tile, press thebutton next to a menu item toview an explanation of thefeature or setting.
Sound
Select this tile to adjust the sound settings.
Clock
Select this tile to adjust the clock settings.
Bluetooth
Select this tile to switch Bluetooth on andoff and adjust settings.
Phone
Select this tile to connect, disconnect, andmanage the connected device settings.
Audio
Select this tile to adjust the audio settings.
Driver Assist (If Equipped)
Select this tile to adjust Driver Assistfeatures like Parking Aids, Lane Keepingsystem, Pedestrian Detection, andAuto-Start-Stop.
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Resetting the System
1.Simultaneously press and hold theseek up and the audio unit powerbuttons until the screen goes black.
2.Wait three minutes to allow the systemto complete the reset.
3.Press the audio unit power button toswitch the system on.
Note:You can reset the system to restorefunctionality that has stopped working. Thesystem reset is designed to restorefunctionality and not delete any data thatyou have stored.
Additional Information andAssistance
For additional information and assistance,we recommend that you contact anauthorized dealer or refer to our website.
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