To switch this feature off:
Menu Item
Settings
In this menu selection, youcan change the selectionfor automatic updates toOFF.
AutomaticSystemUpdates
Support
The SYNC support team is available tohelp you with any questions you are notable to answer on your own.
Monday-Saturday, 8:30am-8:00pm EST.
Sunday, 10:30am-7:30pm EST.
United States: 1-800-392-3673.
Canada: 1-800-565-3673.
Times are subject to change due toholidays.
Privacy Information
When you connect a cellular phone toSYNC 3, the system creates a profile withinyour vehicle that links to that cellularphone. This profile helps in offering youmore cellular features and operating moreefficiently. Among other things, this profilemay contain data about your cellularphone book, text messages (read andunread), and call history, including historyof calls when your cell phone was notconnected to the system. In addition, if youconnect a media device, the systemcreates and retains an index of supportedmedia content. The system also records ashort diagnostic log of approximately 10minutes of all recent system activity. Thelog profile and other system data may beused to improve the system and helpdiagnose any problems that may occur.
The cellular profile, media device index,and diagnostic log remain in your vehicleunless you delete them and are generallyaccessible only in your vehicle when thecellular phone or media player isconnected.
If you sell or transfer your vehicle, werecommend you perform a Master Resetto erase all stored information. You canfind more information about the MasterReset in General Settings. See Settings(page 355). System data cannot beaccessed without special equipment andaccess to your vehicle's SYNC 3 module.Ford Motor Company and Ford of Canadado not access the system data for anypurpose other than as described absentconsent, a court order, or where requiredby law enforcement, other governmentauthorities, or other third parties actingwith lawful authority. Other parties mayseek to access the informationindependently of Ford Motor Company andFord of Canada.
USING VOICE RECOGNITION
The SYNC 3 system allows you to use voicecommands, to control features like audioand phone. By using voice commands, youcan keep your hands on the wheel and youreyes on the road.
You can access each feature controlled bySYNC 3 through a variety of commands.
To activate the SYNC 3 voicecommands push the voicebutton on the steering wheel andwait for the prompt.
___ is a dynamic listing, meaning that it canbe the name of anything, such as artist, thename of contact or number. The contextand the description of the command tellyou what to say for this dynamic option.
There are some commands that work forevery feature, these commands are:
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SiriusXM satellite radio is asubscription-based satellite radio servicethat broadcasts a variety of music, sports,news, weather, traffic and entertainmentprogramming. Your factory-installedSiriusXM satellite radio system includeshardware and a limited subscription termthat begins on the date of sale or lease ofyour vehicle. See an authorized dealer foravailability.
For more information on extendedsubscription terms (a service fee isrequired), the online media player and alist of SiriusXM satellite radio channels,and other features, please visitwww.siriusxm.com in the United States,www.siriusxm.ca in Canada, or callSiriusXM at 1-888-539-7474.
Note:SiriusXM reserves the unrestrictedright to change, rearrange, add or deleteprogramming. This includes canceling,moving or adding particular channels, andits prices, at any time, with or without noticeto you. Ford Motor Company shall not beresponsible for any such programmingchanges.
Note:This receiver includes the eCosreal-time operating system. eCos ispublished under the eCos License.
The following buttons are available for SiriusXM:
Action and descriptionMenu item
Touch this button to see a list of available stations.Browse
A pop-up appears, allowing you to type in the call numbers ofa station.Direct Tune
Once you enter the stations call numbers, you can select:
The system tunes to the station you select.Enter
You exit the pop-up and the current stationcontinues to play.Cancel
You can press the backspace button to delete the previousnumber.
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USB Port
The USB port is in the center console orbehind a small access door in theinstrument panel.
This feature allows you to plug in USBmedia devices, memory sticks, flash drivesor thumb drives, and charge devices if theysupport this feature.
Select this option to play audio from yourUSB device.
Apps
The system supports the use of certainaudio apps such as iHeartRadio through aUSB or bluetooth-enabled device.
Each app gives you different on-screenoptions depending on the app's content.
Supported Media Players, Formatsand Metadata Information
The system is capable of hosting nearlyany digital media player, including iPod,iPhone, and most USB drives.
Supported audio formats include MP3,WMA, WAV, AAC, and FLAC.
Supported audio file extensions includeMP3, WMA, WAV, M4A, M4B, AAC, andFLAC.
Supported USB file systems include: FAT,exFAT, and NTFS.
SYNC 3 is also able to organize the mediafrom your USB device by metadata tags.Metadata tags, which are descriptivesoftware identifiers embedded in themedia files, provide information about thefile.
If your indexed media files contain noinformation embedded in these metadatatags, SYNC 3 may classify the emptymetadata tags as unknown.
SYNC 3 is capable of indexing up to50,000 songs per USB device, for up to 10devices.
PHONE
WARNING: Driving whiledistracted can result in loss of vehiclecontrol, crash and injury. We stronglyrecommend that you use extremecaution when using any device that maytake your focus off the road. Yourprimary responsibility is the safeoperation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
Hands-free calling is one of the mainfeatures of the system. Once you pair yourcell phone, you can access many optionsusing the touchscreen or voice commands.While the system supports a variety offeatures, many are dependent on your cellphone’s functionality.
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Possible Cause and ResolutionSymptom
–Incorrect device settings.
•Make sure that your device does not have an auto-install program or active security settings.
•Check that your device is not set only to charge.
–Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-nize my device.–Device limitation.
•Do not leave your device in your vehicle during veryhot or very cold weather conditions.
–Cable connection issue.
•Correctly connect the cable to your device and thevehicle USB port.
–Incompatible cable.
•Use the cable recommended by the manufacturerof your device.
The system does not under-stand the name of a track orartist.
–Device limitation. Bluetooth does not support voicecommands.
•Connect your device to a USB port.
•If you have an iOS device, press and hold the voicecontrol button on the steering wheel to use Siri toplay specific tracks.
I cannot stream audio frommy Bluetooth device.–Incompatible device.
•Check the compatibility of your device on ourwebsite.
–Device not connected.
•Pair your device. See Phone (page 343).
–Media player not running.
•Start the media player on your device.
The system does not recog-nize the music on my device.–Missing or incorrect audio file metadata, for exampleartist, song title, album or genre.
•Repair the files on your device.
–Corrupt files.
•Repair the files on your device.
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Service Data............................................................10Services That Third Parties Provide...............12Services That We Provide..................................12Vehicles With a Modem......................................12Vehicles With SYNC.............................................12Daytime Running Lamps..............................81Type 1 - Conventional (Non-Configurable).....................................................81Type 2 - Configurable..........................................81Declaration of Conformity - VehiclesWith: SYNC 3...............................................417Radio Frequency Statement..........................417Direction Indicators.......................................82Doors and Locks............................................60Drive Belt Routing - 1.0LEcoBoost™.................................................238Drive Belt Routing - 2.0L...........................238Driver and Passenger Airbags...................40Children and Airbags............................................41Proper Driver and Front Passenger SeatingAdjustment.......................................................40Driver and Passenger Knee Airbags........45Driving Aids.....................................................169Driving Hints...................................................188Driving Through Water...............................188DRLSee: Daytime Running Lamps..........................81
E
Economical Driving......................................188Emergency Call Limitations.......................50Emergency Call Requirements.................49Emission Law.................................................145Noise Emissions Warranty, ProhibitedTampering Acts and Maintenance..........146Tampering With a Noise ControlSystem...............................................................145End User License Agreement..................392VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) .................................392Engine Block Heater....................................134Using the Engine Block Heater......................135Engine Coolant Check.................................217Adding Coolant....................................................217Coolant Change..................................................219Engine Coolant TemperatureManagement..................................................220
Fail-Safe Cooling................................................219Recycled Coolant................................................219Severe Climates..................................................219Engine Cooling Fan.......................................217Engine Emission Control............................145Engine ImmobilizerSee: Passive Anti-Theft System.....................67Engine Oil Check...........................................215Adding Engine Oil...............................................216Engine Oil Dipstick - 1.0LEcoBoost™..................................................215Engine Oil Dipstick - 2.0L...........................215Engine Specifications - 1.0LEcoBoost™.................................................278Engine Specifications - 2.0L....................279Entertainment..............................................334AM/FM Radio......................................................335Apps........................................................................343Bluetooth Stereo or USB.................................341HD Radio™ Information (IfAvailable)........................................................338SiriusXM® Satellite Radio (IfActivated)........................................................335Sources..................................................................334Supported Media Players, Formats andMetadata Information................................343USB Port...............................................................343Environment......................................................17Essential Towing Checks...........................183Before Towing a Trailer.....................................184Hitches....................................................................183Launching or Retrieving a Boat or PersonalWatercraft (PWC).........................................185Safety Chains.......................................................183Trailer Brakes........................................................184Trailer Lamps.......................................................184Trailer Towing Connector.................................183When Towing a Trailer......................................184Event Data RecordingSee: Data Recording..............................................9Export Unique Options.................................16Exterior Mirrors................................................85Integrated Blind Spot Mirrors..........................85Power Exterior Mirrors........................................85
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Towing the Vehicle on FourWheels...........................................................187Emergency Towing.............................................187Recreational Towing..........................................187Towing...............................................................181Traction Control............................................160Principle of Operation......................................160Trailer Sway Control.....................................181Transmission Code Designation............285Transmission Specifications - 1.0LEcoBoost™..................................................281Transmission Specifications -2.0L................................................................280Transmission..................................................149Transporting the Vehicle...........................186Trip Computer.................................................96All Values................................................................96Average Fuel Consumption.............................96Distance to Empty...............................................96Instantaneous Fuel.............................................96Outside Air Temperature..................................96Resetting the Trip Computer...........................96Trip Odometer.......................................................96Trip Timer................................................................96Type Approvals..............................................417China......................................................................428Radio Frequency Certification for Keys andRemote Controls...........................................428Radio Frequency Certifications for BlindSpot Information System..........................426Radio Frequency Certifications for BodyControl Module..............................................428Radio Frequency Certifications for CruiseControl Module..............................................428Radio Frequency Certifications for MidRange Radar...................................................420Radio Frequency Certifications for PassiveAnti-Theft System.........................................421Radio Frequency Certifications for RadioTransceiver Module......................................424Radio Frequency Certifications for SYNC3...........................................................................427Radio Frequency Certifications for TirePressure Monitoring Sensor(s).................417Radio Frequency Certifications for WirelessCharging............................................................427Radio Frequency Statement for AudioUnit....................................................................428
U
Under Hood Overview - 1.0LEcoBoost™..................................................213Under Hood Overview - 2.0L....................214Unique Driving Characteristics................136USB Port..........................................................301Using Cruise Control....................................167Switching Cruise Control Off.........................168Switching Cruise Control On...........................167Using Four-Wheel Drive.............................153Driving In Special Conditions WithFour-Wheel Drive (4WD)............................153Using MyKey With Remote StartSystems..........................................................59Using Snow Chains.....................................270Using Stability Control................................161Using Summer Tires...................................270Using SYNC™ With Your MediaPlayer.............................................................310Audio Voice Commands..................................310Media Sources.....................................................310Using SYNC™ With Your Phone............305Accessing Features through the PhoneMenu.................................................................306Pairing a Phone..................................................305Phone Controls..................................................306Phone Voice Commands...............................306Using Traction Control...............................160Switching the System Off Using aSwitch................................................................160Switching the System Off Using theInformation Display Controls....................160System Indicator Lights andMessages.........................................................160Using Voice Recognition...........................303Audio Voice Commands.................................328Initiating a Voice Session................................303Mobile App Voice Commands......................332Navigation Voice Commands........................331Phone Voice Commands................................329SiriusXM Traffic and Travel Link VoiceCommands......................................................332System Interaction and Feedback.............304Voice Settings Commands............................333Utilizing the Mediation/ArbitrationProgram (Canada Only).........................199
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