2020 DODGE DURANGO wheel

250STARTING AND OPERATING
2. Hook up the trailer and make the electrical
connections according to the trailer
manufacturer's instructions.
3. When a trailer with electric/EOH brakes is plugged in, the trailer connected message
should appear in the instrument cluster
display (if the connection is not recognized
by the ITBM, braking functions will not be
available), the GAIN setting will illuminate
and the correct type of trailer must be
selected from the instrument cluster display
options.
4. Push the UP or DOWN button on the steering wheel until “TRAILER TOW”
appears on the screen.
5. Push the RIGHT arrow on the steering wheel to enter “TRAILER TOW”.
6. Push the UP or DOWN buttons until the Trailer Brake Type appears on the screen.
7. Push the RIGHT arrow and then push the UP or DOWN buttons until the proper Trailer
Brake Type appears on the screen. 8. In a traffic-free environment, tow the trailer
on a dry, level surface at a speed of
20–25 mph (30–40 km/h) and squeeze
the manual brake control lever completely.
9. If the trailer wheels lockup (indicated by squealing tires), reduce the GAIN setting; if
the trailer wheels turn freely, increase the
GAIN setting.
Repeat steps 8 and 9 until the GAIN setting is at
a point just below trailer wheel lockup. If towing
a heavier trailer, trailer wheel lockup may not be
attainable even with the maximum GAIN setting
of 10.
Display Messages
The trailer brake control interacts with the
instrument cluster display. Display messages,
along with a single chime, will be displayed
when a malfunction is determined in the trailer
connection, trailer brake control, or on the
trailer. Refer to “Instrument Cluster Display” in
“Getting To Know Your Instrument Panel” for
further information.WARNING!
Connecting a trailer that is not compatible
with the ITBM system may result in reduced
or complete loss of trailer braking. There may
be a increase in stopping distance or trailer
instability which could result in personal
injury.
CAUTION!
Connecting a trailer that is not compatible
with the ITBM system may result in reduced
or complete loss of trailer braking. There may
be a increase in stopping distance or trailer
instability which could result in damage to
your vehicle, trailer, or other property.

20_WD_OM_EN_USC_t.book Page 250

STARTING AND OPERATING253
RECREATIONAL TOWING (BEHIND MOTORHOME, ETC.)
TOWING THIS VEHICLE BEHIND ANOTHER VEHICLE
NOTE:
Recreational towing is not allowed on SRT vehi -
cles. These vehicles may be towed on a flatbed or
vehicle trailer provided all four wheels are
OFF
the ground. NOTE:
When towing your vehicle, always follow appli
-
cable state and provincial laws. Contact state
and provincial Highway Safety offices for addi -
tional details.
Towing Condition Wheels OFF
The Ground Rear-Wheel
Drive Models All-Wheel Drive Models With
Single-Speed Transfer Case All-Wheel Drive Models With
Two-Speed Transfer Case
Flat Tow NONENOT ALLOWED NOT ALLOWED
See Instructions:
Transmission In PARK
Transfer Case In NEUTRAL (N)
Tow In Forward Direction
Dolly Tow Front
NOT ALLOWED NOT ALLOWED NOT ALLOWED
Rear OK NOT ALLOWED NOT ALLOWED
On Trailer ALLOK OK OK5

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254STARTING AND OPERATING
(Continued)
RECREATIONAL TOWING —
R
EAR-WHEEL DRIVE MODELS
DO NOT flat tow this vehicle. Damage to the
drivetrain will result.
Recreational towing (for two-wheel drive
models) is allowed ONLY if the rear wheels are
OFF the ground. This may be accomplished
using a tow dolly or vehicle trailer. If using a tow
dolly, follow this procedure:

1. Properly secure the dolly to the tow vehicle, following the dolly manufacturer's
instructions.

2. Drive the rear wheels onto the tow dolly.
3. Firmly apply the parking brake. Shift the transmission into PARK.
4. Turn the ignition OFF.
5. Properly secure the rear wheels to the dolly, following the dolly manufacturer’s
instructions.
6. Install a suitable clamping device, designed for towing, to secure the front wheels in the
straight position.
RECREATIONAL TOWING — ALL WHEEL
D
RIVE MODELS (SINGLE-SPEED
T
RANSFER CASE)
Recreational towing is not allowed. These
models do not have a NEUTRAL (N) position in
the transfer case.
NOTE:
This vehicle may be towed on a flatbed or
vehicle trailer provided all four wheels are OFF
the ground.
RECREATIONAL TOWING — ALL-WHEEL
D
RIVE MODELS (TWO-SPEED TRANSFER
C
ASE)
The transfer case must be shifted into NEUTRAL
(N) and the transmission must be in PARK for
recreational towing. The NEUTRAL (N) selection
button is adjacent to the transfer case selector
switch. Shifts into and out of transfer case
NEUTRAL (N) can take place with the selector
switch in any mode position.
CAUTION!
Towing with the rear wheels on the ground will
cause severe transmission damage. Damage
from improper towing is not covered under
the New Vehicle Limited Warranty.
CAUTION!
Towing this vehicle in violation of the above
requirements can cause severe transmission
and/or transfer case damage. Damage from
improper towing is not covered under the New
Vehicle Limited Warranty.
CAUTION!
DO NOT dolly tow any AWD vehicle. Towing
with only one set of wheels on the ground
(front or rear) will cause severe transmis -
sion and/or transfer case damage. Tow
with all four wheels either ON the ground, or
OFF the ground (using a vehicle trailer).
Tow only in the forward direction. Towing
this vehicle backwards can cause severe
damage to the transfer case.
The transmission must be in PARK for
recreational towing.

20_WD_OM_EN_USC_t.book Page 254

STARTING AND OPERATING255
Shifting Into NEUTRAL (N)
Use the following procedure to prepare your
vehicle for recreational towing.
1. Bring the vehicle to a complete stop on
level ground, with the engine running.

2. Press and hold the brake pedal.
3. Shift the transmission into NEUTRAL.
4. Using a ballpoint pen or similar object, push and hold the recessed transfer case
NEUTRAL (N) button (located by the selector
switch) for four seconds. The light behind
the N symbol will blink, indicating shift in
progress. The light will stop blinking (stay on
solid) when the shift to NEUTRAL (N) is
complete. A “FOUR WHEEL DRIVE SYSTEM
IN NEUTRAL” message will appear in the
instrument cluster.

NEUTRAL (N) Switch

Before recreational towing, perform the
procedure outlined under “Shifting Into
NEUTRAL(N)” to be certain that the transfer
case is fully in NEUTRAL (N). Otherwise,
internal damage will result.
Towing this vehicle in violation of the above
requirements can cause severe transmis -
sion and/or transfer case damage.
Damage from improper towing is not
covered under the New Vehicle Limited
Warranty.
Do not use a bumper-mounted clamp-on
tow bar on your vehicle. The bumper face
bar will be damaged.
CAUTION! (Continued)
WARNING!
You or others could be injured or killed if you
leave the vehicle unattended with the transfer
case in the NEUTRAL (N) position without first
fully engaging the parking brake. The transfer
case NEUTRAL (N) position disengages both
the front and rear driveshafts from the
powertrain and will allow the vehicle to roll,
even if the transmission is in PARK. The
parking brake should always be applied when
the driver is not in the vehicle.
CAUTION!
It is necessary to follow these steps to be
certain that the transfer case is fully in
NEUTRAL (N) before recreational towing to
prevent damage to internal parts.
5

20_WD_OM_EN_USC_t.book Page 255

STARTING AND OPERATING259
Driving In Snow, Mud And Sand
In heavy snow, when pulling a load, or for
additional control at slower speeds, shift the
transmission to a low gear and shift the transfer
case to LOW if necessary. Refer to “All-Wheel
Drive Operation” in “Starting And Operating” for
further information. Do not shift to a lower gear
than necessary to maintain forward motion.
Over-revving the engine can spin the wheels
and traction will be lost.
Avoid abrupt downshifts on icy or slippery roads,
because engine braking may cause skidding
and loss of control.
Hill Climbing
NOTE:
Before attempting to climb a hill, determine the
conditions at the crest and/or on the other side.
Before climbing a steep hill, shift the
transmission to a lower gear and shift the
transfer case to LOW. Use FIRST gear and LOW
for very steep hills. If you stall or begin to lose forward motion while
climbing a steep hill, allow your vehicle to come
to a stop and immediately apply the brakes.
Restart the engine, and shift into REVERSE.
Back slowly down the hill, allowing the
compression braking of the engine to help
regulate the speed. If the brakes are required to
control vehicle speed, apply them lightly and
avoid locking or skidding the tires.
Remember, never drive diagonally across a hill;
always drive straight up or down.
If the wheels start to slip as you approach the
crest of a hill, ease off the accelerator and
maintain forward motion by turning the front
wheels slowly. This may provide a fresh “bite”
into the surface and will usually provide traction
to complete the climb.
Traction Downhill
Shift the transmission into a low gear, and the
transfer case into LOW range. Let the vehicle go
slowly down the hill with all four wheels turning
against engine compression drag. This will
permit you to control the vehicle speed and
direction.
When descending mountains or hills, repeated
braking can cause brake fade with loss of
braking control. Avoid repeated heavy braking
by downshifting the transmission whenever
possible.WARNING!
If the engine stalls, you lose forward motion,
or cannot make it to the top of a steep hill or
grade, never attempt to turn around. To do so
may result in tipping and rolling the vehicle.
Always back carefully straight down a hill in
REVERSE gear. Never back down a hill in
NEUTRAL using only the brake.5

20_WD_OM_EN_USC_t.book Page 259

260STARTING AND OPERATING
After Driving Off-Road
Off-road operation puts more stress on your
vehicle than does most on-road driving. After
going off-road, it is always a good idea to check
for damage. That way you can get any problems
taken care of right away and have your vehicle
ready when you need it.
Completely inspect the underbody of your
vehicle. Check tires, body structure, steering,
suspension, and exhaust system for damage.
Inspect the radiator for mud and debris and
clean as required.
Check threaded fasteners for looseness,
particularly on the chassis, drivetrain compo -
nents, steering, and suspension. Retighten
them, if required, and torque to the values
specified in the Service Manual.
Check for accumulations of plants or brush.
These things could be a fire hazard. They
might hide damage to fuel lines, brake hoses,
axle pinion seals, and propeller shafts.
After extended operation in mud, sand,
water, or similar dirty conditions, have the
radiator, fan, brake rotors, wheels, brake
linings, and axle yokes inspected and
cleaned as soon as possible.
If you experience unusual vibration after
driving in mud, slush or similar conditions,
check the wheels for impacted material.
Impacted material can cause a wheel imbal-
ance and freeing the wheels of it will correct
the situation.
WARNING!
Abrasive material in any part of the brakes
may cause excessive wear or unpredictable
braking. You might not have full braking
power when you need it to prevent a collision.
If you have been operating your vehicle in
dirty conditions, get your brakes checked and
cleaned as necessary.

20_WD_OM_EN_USC_t.book Page 260

262IN CASE OF EMERGENCY
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
The SOS and ASSIST buttons will only func -
tion if you are connected to an operable LTE
(voice/data) or 4G (data) network. Other
Uconnect services will only be operable if
your SiriusXM Guardian™ service is active
and you are connected to an operable LTE
(voice/data) or 4G (data) network. ASSIST Call
The ASSIST Button is used to automatically
connect you to any one of the following support
centers:
Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and
you will be connected to a representative for
assistance. Roadside Assistance will know
what vehicle you’re driving and its location.
Additional fees may apply for roadside assis
-
tance.
SiriusXM Guardian™ Customer Care –
In-vehicle support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all
other vehicle issues.
SOS Call

1. Push the SOS Call button on the Rearview Mirror.

NOTE:
In case the SOS Call button is pushed in error,
there will be a 10 second delay before the SOS
Call system initiates a call to a SOS operator. To cancel the SOS Call connection, push the
SOS call button on the Rearview Mirror or press
the cancellation button on the Device Screen.
Termination of the SOS Call will turn off the
green LED light on the Rearview Mirror.
2. The LED light located between the ASSIST
and SOS buttons on the Rearview Mirror will
turn green once a connection to a SOS
operator has been made.
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call
system may transmit the following
important vehicle information to a SOS
operator: Indication that the occupant placed a
SOS Call
The vehicle brand
The last known GPS coordinates of the
vehicle
4. You should be able to speak with the SOS operator through the vehicle audio system
to determine if additional assistance is
needed.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.

20_WD_OM_EN_USC_t.book Page 262

IN CASE OF EMERGENCY263
(Continued)
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Once a connection is made between the
vehicle’s SOS Call system and the SOS oper -
ator, the SOS operator may be able to open a
voice connection with the vehicle to deter -
mine if additional assistance is needed. Once
the SOS operator opens a voice connection
with the vehicle’s SOS Call system, the oper -
ator should be able to speak with you or other
vehicle occupants and hear sounds occurring
in the vehicle. The vehicle’s SOS Call system will attempt to
remain connected with the SOS operator
until the SOS operator terminates the
connection.
5. The SOS operator may attempt to contact appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous
road conditions or location), do not wait for
voice contact from an Emergency Services
Agent. All occupants should exit the vehicle
immediately and move to a safe location.
Never place anything on or near the
vehicle’s operable network and GPS
antennas. You could prevent operable
network and GPS signal reception, which
can prevent your vehicle from placing an
emergency call. An operable network and
GPS signal reception is required for the SOS
Call system to function properly.
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add
aftermarket electrical equipment to the
vehicle’s electrical system. This may
prevent your vehicle from sending a signal
to initiate an emergency call. To avoid inter -
ference that can cause the SOS Call system
to fail, never add aftermarket equipment
(e.g., two-way mobile radio, CB radio, data
recorder, etc.) to your vehicle’s electrical
system or modify the antennas on your
vehicle. IF YOUR VEHICLE LOSES BATTERY
POWER FOR ANY REASON (INCLUDING
DURING OR AFTER AN ACCIDENT), THE
UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
Modifications to any part of the SOS Call
system could cause the air bag system to
fail when you need it. You could be injured
if the air bag system is not there to help
protect you.
WARNING! (Continued)
6

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