2020 CITROEN RELAY towing

3
Contents
Compatibility of fuels 91
Snow chains 91
Towing a trailer 92
Towbar with quickly detachable towball 92
Roof-mounted carrying system 94
Bonnet 94
Diesel engines 95
Checking levels 96
Checks 98
AdBlue® (BlueHDi engines)
101
8In the event of a breakdown
Temporary puncture repair kit 104
Spare wheel 105
Changing a bulb 111
Changing a fuse 11 6
12 V battery 120
Towing 122
9Technical data
Engine technical data and towed loads 124
Diesel engines 124
Weights 125
Dimensions 129
Identification markings 133
Glossary of labels 133
10Special features
Crew cab 136
Chassis cab / Flatbed cab 136
Double cab 141
Drop-side back 145
11Audio system
First steps 151
Steering mounted controls 151
Radio 152
Media 152
Telephone 154
Settings 154
Voice commands
155
12 Touch screen audio and telematicssystem
First steps
158
Steering mounted controls 159
Menus 159
Radio 160
DAB (Digital Audio Broadcasting) radio 161
Media 161
Navigation 163
Telephone 166
Vehicle information 168
Settings 168
Voice commands 169
13ALPINE® X902D system
First steps 173
Menus 174
 ■
Alphabetical index

25
Access
2- Anti-tilt monitoring
The system checks for any change in the attitude
of the vehicle.
Activation
► Switch off the ignition and exit the vehicle.► Press this button of the remote
control.
The protections are active after a few seconds.
Triggering of the alarm
This is signalled by the siren sounding and
flashing of the direction indicators for thirty
seconds.
The alarm then returns to monitoring mode but the triggering event is stored
and is indicated by illumination of the electronic
immobiliser warning lamp for about 10 seconds
when the ignition is switched on.
The alarm is also triggered after interruption of
the electrical supply and when it is reconnected.
Deactivation using the
remote control
► Press this button.
The standby mode is deactivated when the
vehicle is unlocked.
Deactivating the anti-tilt
monitoring
(Depending on engine)► Press this button to deactivate the
protection (e.g. when towing the vehicle
with the alarm on).
The protection remains active until the central
opening of the doors.
Failure of the remote control
► Unlock the doors using the key in the lock;
the alarm goes off.
► Turn the ignition on; the identification of the
key code will turn off the alarm.
Locking the doors using the key in the
lock does not activate the alarm.
To deactivate the siren quickly
following a false alarm:
► switch on the ignition, recognition of the
key code stops the alarm,
► press the unlocking button (cab and key)
on the remote control.
To avoid setting the alarm, when washing the
vehicle for example, lock the vehicle using
the key.
Unlocking the vehicle using the remote
control deactivates the siren automatically.
Electric windows

A. Driver electric window
B. Passenger electric window
Manual operation
► To open or close the window, press or
pull switch A/B without passing its point of
resistance. The window stops when the switch
is released.
Automatic operation
► To open or close the window, press or pull
switch A past its point of resistance: the window
opens or closes completely when the switch is
released. Operating the switch again stops the
movement of the window.

39
Ease of use and comfort
3Open storage space is located below the central
console panel.
It provides access to auxiliary sockets (Jack and
USB) dedicated to transferring data to the audio
system.
Depending on equipment, it is also equipped
with a double cup holder and/or a smartphone
holder.
Front seat storage
compartments


A fixed storage tray is located under the driver's
seat.
The seat with variable shock absorption has no storage space. The location under the passenger seat is
dedicated to the storage of the toolbox,
containing the tools to be used when changing a
wheel, a light bulb or towing the vehicle, etc.


To remove the box, turn the control a quarter turn
to unlock, then pull the box forwards.
When putting it back in place, do not forget to
turn the control a quarter turn in the opposite
direction to lock the box in its housing.
Foldable writing table

► Pull or push the top of the table to unfold or
fold it.
The clip is used to hold documents, slips, etc.
To insert or extract a CD, firstly fold the table.
If your vehicle is equipped with a 2-seat front
bench seat and a front passenger airbag, the
table cannot be raised.

42
Ease of use and comfort
Support for stowing rail

Supports for securing a stowing rail are available
above the trims, on each side of the vehicle.
Maximum load: 200 kg.
Side trim
The interior sections of the side walls are fitted
with loading protection trims.
12 volt socket

Maximum power: 180 W.
Reading lamps

They are controlled by the switches.
The driver's switch controls both lamps together.
The passenger's switch controls either the
driver's lamp or the passenger's lamp.
Controls, located at the bottom of the
dashboard on the driver's side, allow the
driver to activate/deactivate the passenger's
lamp.
Courtesy lamp

It can be activated by:
– the switches located on the courtesy lamp,
with the ignition on - MAR - ON position,
– the opening or closing of one of the front
doors,
– the locking/unlocking of the vehicle.
It turns off automatically:
– if the switch is not pressed to the right or to
the left,
– in any case after 15 minutes, if the doors
remain open,
– or when the ignition is switched on.
Rear fittings
Stowing rings

Stowing rings are installed on the floor to fix and
secure loads: 8, for vehicles of L1 and L2 length;
10, for vehicles of L3 and L4 length.
Two additional rings are installed on the partition
behind the cab.
Maximum load: 500 kg.
As a safety precaution in case of sharp braking, you are advised to place heavy
objects as far forwards towards the cab as
possible.

43
Ease of use and comfort
3Support for stowing rail

Supports for securing a stowing rail are available
above the trims, on each side of the vehicle.
Maximum load: 200 kg.
Side trim
The interior sections of the side walls are fitted
with loading protection trims.
12 volt socket

Maximum power: 180 W.
The connection of an electrical device not approved by CITROËN, such as a
USB charger, may adversely affect the
operation of vehicle electrical systems,
causing faults such as poor radio reception or
interference with displays in the screens.
Cigarette lighter



► Press and wait a few moments for automatic
triggering.
Courtesy lamps

If fitted to the vehicle, one or two courtesy lamps
are located above the rear and side doors.
They can be activated by:
– tilting the courtesy lamp (to the left or to the
right),
– opening or closing the rear or side doors.
This lighting will turn off automatically after a few
minutes if the doors remain open.
Reading lamps
They are located above each
row of seats.
Interior roof rack
This is a storage device located in the loading
area above the cab. Its capacity is variable
according to the height of the van (H2 or H3
type).
For safety reasons, do not install heavy
objects in the interior rack.

65
Driving
6Effective eco-driving saves fuel; accelerate
progressively, anticipate the need to slow down
and adapt your speed to suit the situation.
Indicate changes of direction well in advance so
that you are seen by other road users.
Take care
The tyres must be inflated to at least the
pressures indicated on the label, even over-
inflated by 0.2 to 0.3 bar for long journeys.
On flooded roads
We strongly advise against driving on flooded
roads, as this could cause serious damage to
the engine or gearbox, as well as to the electrical
systems of your vehicle.


If you are obliged to drive on a flooded road:
► check that the depth of water does not
exceed 15 cm, taking account of waves that
might be generated by other users,
► deactivate the Stop & Start function,
► drive as slowly as possible without stalling. In
all cases, do not exceed 6 mph (10 km/h),
► do not stop and do not switch off the engine.
On leaving the flooded road, as soon as safety
conditions allow, make several light brake
applications to dry the brake discs and pads.
If in doubt about the state of your vehicle,
contact a CITROËN dealer or a qualified
workshop.
In case of towing
Driving with a trailer places greater
demands on the towing vehicle and
requires extra care from the driver.
Respect the maximum towable weights.
At altitude: reduce the maximum load by
10% per 1,000 metres of altitude; the density
of the air decreases with altitude and the
performance of the engine reduces.
New vehicle: do not pull a trailer before
having driven at least 620 miles (1,000
kilometres).
If the outside temperature is high, let the
engine idle for 1 to 2 minutes after the
vehicle comes to a stop, to help it to cool.
Before setting off
Nose weight
► Distribute the load in the trailer so that the
heaviest items are as close as possible to the
axle and the nose weight (at the point where it
joins your vehicle) approaches the maximum
permitted without exceeding it.
Tyres
► Check the tyre pressures of the towing
vehicle and of the trailer, observing the
recommended pressures.
Lighting
► Check the electrical signalling on the trailer
and the headlamp beam height of your vehicle.
If a genuine CITROËN towing device is
used, the rear parking sensors will be
deactivated automatically to avoid the audible
signal.
When driving
Cooling
Towing a trailer uphill increases the temperature
of the coolant. The maximum towable load
depends on the gradient and the exterior
temperature. The cooling capacity of the fan
does not increase with engine speed.
► Reduce speed and lower the engine speed,
so as to limit the heating-up.
In all cases, pay attention to the coolant
temperature.
If this warning lamp and the STOP
warning lamp come on, stop the vehicle
and switch off the engine as soon as possible.

66
Driving
Brakes
Braking distances are increased when towing a
trailer. To avoid overheating of the brakes, the
use of engine braking is recommended.
Side wind
Bear in mind the increased susceptibility to the
wind that the vehicle will have.
Anti-theft protection
Electronic immobiliser
The keys contain an electronic immobiliser
device.
This device locks the engine supply system. It
activates automatically when the key is removed
from the ignition.
When the ignition switch is turned on, a dialogue
is set up between the key and the electronic
immobiliser.
This warning lamp goes off after the key has been recognised, the ignition is
switched on and the engine can be started.
If the key is not recognised, the engine
cannot be started. Use another key and
have the faulty key checked by a CITROËN
dealer.
Carefully note the key number. In case of
loss, the intervention of a CITROËN
dealer will be faster and more efficient if you
provide this number and the confidential card.
Do not make any modifications to the
electronic immobiliser system.
Operating the remote control, even in your
pocket, may cause the doors to be unlocked
accidentally.
The simultaneous use of other high-frequency
devices (mobile phones, home alarms, etc.),
may temporarily disturb the operation of the
remote control.
Except for reinitialisation, the remote control
cannot operate while the key is in the ignition
switch, even when the ignition is off.
Driving with the doors locked could make
it more difficult for the emergency
services to enter the vehicle in an emergency.
As a safety precaution (with children on
board), remove the key from the ignition when
leaving the vehicle, even for a short time.
When purchasing a second-hand
vehicle:
– check that you are in possession of the
confidential card,
– have the keys memorised by a CITROËN
dealer, to be sure that the keys in your
possession are the only ones that allow the
vehicle to be started.
Confidential card

It is given to you upon delivery of your vehicle
with the duplicate key.
It contains the identification code required for
any intervention by a CITROËN dealer on the
electronic engine immobiliser system. This code
is hidden by a film, which is to be removed only
when necessary.
Keep your card in a safe place, never inside the
vehicle.
When undertaking a long trip or journey
however, it is advisable to take this card with you
along with your personal papers.
Starting-switching off the
engine
Ignition switch

STOP position: Anti-theft.
The ignition is off.
MAR position: ignition on.
Certain accessories can be used.
AV V position: starter.
The starter is operated.
Avoid attaching heavy objects to the key or the remote control, which would weigh
down on its blade in the ignition switch and
could cause a malfunction.

76
Driving
simultaneously in the two dedicated areas of the
instrument panel.
If an additional road sign is detected, such
as a reduced speed limit for wet road sign, it
is displayed in an empty window below the
corresponding sign.
Additional signs are filtered as follows:
– Signs for snow or ice only appear if the
outside temperature is below 3°C.
– Signs for snow, rain or fog are only displayed
if the wipers are activated while the outside
temperature is below 3°C.
– Signs concerning heavy goods vehicles are
not displayed if they concern a vehicle weighing
less than 4 tonnes.
– Signs concerning farm equipment are not
displayed.
Signs such as no overtaking go out after about
40 seconds on the instrument panel.
Activation/Deactivation
This function can be set using the MODE button: in the “Traffic Sign” menu, select
“ON” or “OFF”.
For more information on Vehicle
configuration (MODE) , refer to the
corresponding section.
Operating limits
The system does not take account of reduced
speed limits, especially those imposed in the
following cases:
– Poor weather (rain, snow).
– Atmospheric pollution.
– Towing.
– Driving with a space-saver type spare wheel
or snow chains fitted.
– Driving with a non-standard suspension kit.
– Tyre repaired using the temporary puncture
repair kit.
– Young drivers.
The system may not display the speed limit if it
does not detect a speed limit sign within a preset
period and in the following situations:
– Road signs that are obstructed, non-standard,
damaged or bent.
– Obsolete or incorrect maps.
– Road incline causing the sign to be out of the
camera field of vision (on a slope, for example).
– Change in the vehicle load that causes the
camera to tilt significantly (system operation may
temporarily be suspended to enable camera
self-calibration).
Speed limiter
Refer to the General recommendations on the
use of driving and manoeuvring aids .
System which prevents the vehicle
from exceeding the speed
programmed by the driver. The speed is selected when the vehicle is
stationary with the engine running or while
driving with at least 2
nd gear engaged.
The minimum speed to be programmed is 19
mph (30 km/h).
The vehicle responds to the driver's foot
pressure on the accelerator until resistance is felt
in the pedal, which signifies that the vehicle has
reached the programmed speed.
However, depressing the pedal beyond this point
of resistance to the floor allows you to exceed
the programmed speed. To resume use of the
speed limiter, gradually release the pressure
on the accelerator pedal and return below the
programmed speed.


1. Selection of the speed limiter function
2. Activation / deactivation of the function
3. Programming a speed
The selection status of the function and the
programmed speed are visible in the instrument
panel display screen.
Selecting the function
► Turn ring 1 all the way down. The speed
limiter is selected, but is not yet active.


The display indicates OFF and the last
programmed speed.
Programming a speed
A speed can be programmed without activating
the speed limiter but with the engine running.
To memorise a speed higher than the previous
one:
► Move the control upwards (+).
A short press increases the setting by 1 mph
(km/h).
Pressing and holding increases the setting in
steps of 5 mph (km/h).
To memorise a speed lower than the previous
one:
► Move the control downwards (-).
A short press decreases the setting by 1 mph
(km/h).
Pressing and holding decreases the setting in
steps of 5 mph (km/h).
Activation/Deactivation
► Press button 2 to activate the speed limiter.