2020 CHRYSLER PACIFICA service

GOODYEAR DUNLOP TIRES
HIGHWAY AUTO AND LIGHT TRUCK TIRE WARRANTY AND
ADJUSTMENT POLICY (EXCLUDES GOODYEAR® UNISTEEL®
RADIAL LIGHT TRUCK TIRES)
WHO IS ELIGIBLE?
You are eligible for the benefits of this Limited Warranty if you meet all
the following criteria:
•You are the owner or authorized agent of the owner of new Goodyear
or Dunlop® highway auto or light truck tires supplied as Original
Equipment on your vehicle.
• Your tires bear Department of Transportation prescribed tire identifi-
cation numbers.
• Your tires have been used only on the vehicle on which they were
originally installed according to the vehicle manufacturer ’s or Good-
year ’s recommendations.
• Your tires were purchased on or after March 1, 2014.
Light truck tires are defined as all tires identified with the “LT”
designation in the sidewall stamping.
WHAT IS COVERED AND FOR HOW LONG?
FREE TIRE REPLACEMENT
Any new Goodyear or Dunlop highway radial auto or radial light truck
tire, covered by this policy, removed from service due to a covered
warranty condition during the first 2/32 of usable tread or twelve
months from date of purchase, whichever comes first, will be replaced
with a comparable new Goodyear or Dunlop tire at no charge, including
mounting and balancing. (Without proof of purchase the date of manu-
facture will be used to determine eligibility.)
ALL OTHER HIGHWAY AUTO OR LIGHT TRUCK TIRES
Any new Goodyear or Dunlop highway auto or light truck tire, other
than radial auto or radial light truck tires, removed from service due to
a covered warranty condition during the first 1/32 of usable tread will
GOODYEAR DUNLOP TIRES
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be replaced with a comparable new Goodyear or Dunlop tire at no
charge, including mounting and balancing.
TEMPORARY SPARE TIRES
Any Goodyear or Dunlop temporary spare tire removed from service due
to a covered warranty condition during the first 50% of usable tread wear
(1/32) will be replaced with a comparable new Goodyear or Dunlop
temporary spare tire at no charge, including mounting.
PRORATED ADJUSTMENT
Tires not eligible for free replacement that are removed from service due
to a covered warranty condition will be replaced with a comparable new
Goodyear or Dunlop tire on a prorated basis for up to six (6) years from
the date of original new tire purchase or when the treadwear indicators
become visible (worn to 2/32), whichever occurs first. (Without proof of
purchase the date of manufacture will be used to determine eligibility.)
HOW WILL PRORATED CHARGES BE CALCULATED?
Replacement price will be calculated by multiplying the tire’s advertised
retail selling price at the time of adjustment by the percentage of usable
original tread that has been worn off. You pay for mounting and
balancing, and an amount equal to the current Federal Excise Tax (F.E.T.
– U.S. only) and any other applicable taxes and government-mandated
charges.
EXAMPLE:If your disabled tire had an original 8/32 of usable tread
wear and is worn to 4/32 usable tread remaining, you have used 50% and
therefore must pay 50% of the advertised retail selling price of the
comparable tire.
In addition, you must pay an amount equal to the full current Federal
Excise Tax (U.S. only) or any other applicable taxes and government-
mandated charges for the comparable new replacement tire at the time of
adjustment. If the price of the new comparable tire is $130.00, the cost to
you would be $65.00 plus F.E.T. (U.S. only) plus any other applicable
taxes and government-mandated charges.
WHAT IS A COMPARABLE TIRE?
A “comparable” new Goodyear or Dunlop tire will be the same brand tire
and may be either the same line of tire or, in the event that the tire is not
available, the same brand tire with the same basic construction and
GOODYEAR DUNLOP TIRES
124

•Tires with weather-cracking that were purchased more than four (4)
years prior to presentation for adjustment or, if purchase date cannot
be verified, manufactured more than four years prior to presentation
for adjustment.
• Temporary spare tires used on vehicles used in racing and on
passenger cars in special applications such as police pursuit service.
• Goodyear Unisteel Commercial Radial Light Truck Tires.
• Tires removed from service due to improper repairs.
• Tires supplied as Original Equipment are not eligible for any tread life
warranty consideration.
• Cosmetic
weather
checking
ä
• Low tire pressure-monitoring system – refer to vehicle manufacturer ’s
warranty.
• Ultra

High-Performance
summer
tires
are
not
recommended
for

use,
and
tread
or
shoulder
cracking
on
those
tires
resulting
from

use
will
not
be
covered
under
our
warranty.
WHAT ARE YOUR LEGAL RIGHTS?
No Representative or Dealer has authority to make any representation,
promise or agreement on behalf of Goodyear, except as stated herein. Any
tire, no matter how well constructed, may fail in service or otherwise
become unserviceable due to conditions beyond the control of the
manufacturer. Under no circumstances is this warranty a representation
that a tire failure cannot occur.
DISCLAIMER: THIS WARRANTY IS IN LIEU OF, AND GOODYEAR
HEREBY DISCLAIMS, ANY AND ALL OTHER WARRANTIES AND
REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, AND NO OTHER WARRANTY OR
REPRESENTATION OF ANY KIND IS MADE BY GOODYEAR OR
SHALL BE IMPLIED BY LAW.
LIMITATION OF DAMAGES: IN NO EVENT AND UNDER NO CIR-
CUMSTANCE SHALL GOODYEAR BE LIABLE TO THE BUYER FOR
ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, LOST
PROFIT, LOSS OF BUSINESS, LOSS OF GOODWILL OR REPUTATION,
GOODYEAR DUNLOP TIRES
126

PUNITIVE OR OTHER DAMAGE, COST (INCLUDING FOR REPLACE-
MENT TRANSPORTATION), EXPENSE OR LOSS OF ANY KIND.
SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
This warranty gives you specific legal rights and you may also have other
rights that vary from state to state or province to province.
HOW DO YOU OBTAIN AN ADJUSTMENT?
1. You must present the tire to be adjusted to an authorized Goodyear orDunlop service facility. Tires replaced on an adjustment basis become
the property of The Goodyear Tire & Rubber Company or Goodyear
Canada Inc.
2. You must pay for taxes and any additional services you order at the time of adjustment plus any additional service that may be unique to
your application, e.g., Tire Pressure Monitoring System.
3. You must submit your claim on an approved claim form supplied by an authorized Goodyear or Dunlop service facility. The form must be
filled out completely and signed, where you the owner or your
authorized agent presented the tire for adjustment. You must go to an
authorized Goodyear or Dunlop outlet for replacement tires and all
warranty service.
SAFETY WARNINGS
Property damage, serious injury or death may result from:
•TIRE FAILURE DUE TO UNDERINFLATION/OVERLOADING/
MISAPPLICATION. Follow the vehicle owner ’s manual or tire plac-
ard in vehicle.
• TIRE FAILURE DUE TO IMPACT DAMAGE/IMPROPER MAIN-
TENANCE. Tires should be inspected regularly by a qualified techni-
cian for signs of damage, such as punctures or impacts.
• TIRE FAILURE DUE TO IMPROPER REPAIRS. See Rubber Manu-
facturers Association (RMA) established repair procedures at
www.rma.organd/or go towww.goodyear.comfor information on
proper repair procedures.
GOODYEAR DUNLOP TIRES
127

GOODYEARDUNLOPTIRES
is
important
for
proper
tire
load
distribution
and
function.
The
maximum

load
capacity
stamped
on
the
sidewalls
of
P-Metric
&
European
Metric

tires
is
reduced
by
10%
when
used
on
a
light
truck,
utility
vehicle
or

trailer.
Never
fit
P-Metric
or
European
Metric
tires
to
light
trucks
that

specify
LT-type
replacement
tires.
DON’TSPINYOUR TIRES EXCESSIVELY
Avoid
excessive
tire
spinning
when
your
vehicle
is
stuck
in
snow,
ice,

mud
or
sand.
The
centrifugal
forces
generated
by
a
free-spinning

tire/wheel
assembly
may
cause
sudden
tire
explosion,
resulting
in

vehicle
damage
and/or
serious
personal
injury
to
you
or
a
bystander.

Never
exceed
35
mph
/
55
kph,
as
indicated
on
your
speedometer.
Use
a

gentle
backwar

d
and
forward
rocking
motion
to
free
your
vehicle
for

continued
driving.
Never
stand
near
or
behind
a
tire
spinning
at
high

speeds,
for
example,
while
attempting
to
push
a
vehicle
that
is
stuck
or

when
an
on-the-car
spin
balance
machine
is
in
use.
DO CHECK YOUR TIRES FORWEAR
Always
remove
tires
from
service
when
they
reach
two
thirty-seconds
of

an
inch
(2/32)
remaining
tread
depth.
All
new
tires
have
tread
wear

indicators
which
appear
as
smooth
banks
in
the
tread
grooves
when
they

wear
to
the
two
thirty
seconds
of
an
inch
(2/32)
level.
Many
wet
weather

accidents
result
from
skidding
on


bald
or
nearly
bald
tires.
Excessively

worn
tires
are
also
more
susceptible
to
penetrations.
DO CHECK YOUR TIRES FORDAMAGE
Frequent
(at
least
monthly)
inspection
of
your
tires
for
signs
of
damage

and
their
general
condition
is
important
for
safety.
If
you
have
any

questions,
have
your
tire
Dealer
inspect
them.
Impacts,
penetrations,

cracks,
knots,
bulges
or
air
loss
always
require
tire
removal
and
expert

inspection.
Never
perform
a
temporary
repair
or
use
an
inner
tube
as
a

substitute
for
a
proper
repair.


Only
qualified
persons
should
repair
tires.
PROPER TIREREPAIR
NOTE:

Goodyear
does
not
warrant
any
inspection
or
repair
process.
The

repair
is
entirely
the
responsibility
of
the
repairer
and
should
be

made
in
accordance
with
established
Rubber
Manufacturers
Association

(RMA)
procedures.
130

Tire Pressure Monitoring System Alert
Refer to your vehicle Owner ’s Manual for more information on what to
do if the tire pressure warning system activates.
THE CONVENIENCE (TEMPORARY) SPARE
The Convenience (Temporary) Spare is designed, built and tested to the
high engineering standards set by North America’s leading car manufac-
turers and to Goodyear ’s own high standards of quality control. It is
designed to take up a minimum of storage space and, at the same time,
fulfill the function of a spare tire when needed. The spare is kept in its
storage space, fully inflated at 60 psi. To be sure it is always ready for use,
the air pressure should be checked on a regular basis.
The Convenience (Temporary) Spare can be used in combination with the
original tires on your vehicle. You can expect a tire tread life of up to 3,000
miles (4,800 kilometers), depending on road conditions and your driving
habits. To conserve tire tread life, return the spare to the storage area as
soon as it is convenient to have the standard tire repaired or replaced.
The Convenience (Temporary) Spare weighs less than a standard tire so
it’s easier to handle. It also helps reduce the total car weight, which
contributes to fuel economy. The wheels used with the Convenience
(Temporary) Spare are specifically designed for use with high pressure
spares and should never be used with any other type tire.
DON’T ATTEMPT TO MOUNT YOUR OWN TIRES
Serious injury or death may result from explosion of tire/rim assembly
due to improper mounting procedures. Follow tire manufacturer ’s
instructions and match tire diameter to rim diameter. Mount light truck
radials on rims approved for radial service. Do not apply bead sealer.
This can inhibit bead seating. Lubricate beads and tire rim (including
tube or flap) contact surfaces. Lock assembly on mounting machine or
place in safety cage. STAND BACK and never exceed 40 psi to seat beads.
Never use a volatile substance or a rubber “donut” (also known as a bead
expander or “O-Ring”) to aid bead seating. Only specially trained
persons should mount tires.
GOODYEAR DUNLOP TIRES
131

DON’T MIX TIRES OF DIFFERENT SIZES AND TYPES ON THE
SAME AXLE
For optimum handling and control, Goodyear recommends fitment of
four (4) tires of the same type and size unless otherwise specified by the
vehicle manufacturer.
WARNING!
Before you replace your tires, always consult the vehicle owner ’s
manual and follow the vehicle manufacturer ’s replacement tire
recommendations. Vehicle handling may be significantly affected
by a change in tire size or type. When selecting tires that are
different from the Original Equipment size, see a professional
installer in order to make certain that proper clearance, load-
carrying capacity and inflation pressure are selected. Never exceed
the maximum load capacity and inflation pressure listed on the
sidewall of the tire. Always drive safely and obey all traffic laws.
Avoid sudden, sharp turns or aggressive lane changes. Failure to
follow this warning may result in loss of control of the vehicle,
leading to an accident and serious injury or death.
When replacing tires, you must maintain the outside diameter and
load-carrying capacity of the Original Equipment tire. Inflation pressure
may need to be adjusted to avoid overloading the tire. Consult the Tire &
Rim Association Load and Inflation Tables, ETRTO or JATMA standards
for correct load and inflation information.
NEVER FIT TIRES TO A VEHICLE THAT HAVE LESS LOAD-
CARRYING CAPACITY THAN REQUIRED BY THE ORIGINAL
EQUIPMENT MANUFACTURER
Examples: Many vehicles, such as large passenger vans, require Load
Range E tires as designated by the vehicle manufacturer. Fitment of a tire,
such as a Load Range D, with less carrying capacity is not allowed. In
other cases, tires of the same size may carry different load indexes in the
service description. You must make certain the replacement tires fitted to
the vehicle have a load-carrying capacity equal to or greater than what
the Original Equipment manufacturer specifies.
GOODYEAR DUNLOP TIRES
132

TIRE SERVICE LIFE
Tires are designed and built to provide many thousands of miles of
excellent service. For maximum benefit, tires must be maintained prop-
erly to avoid tire damage that may result in removal from service before
the tread is worn down to minimum depth.
It is not practical to accurately predict the service life of any specific tire
in chronological time since service conditions vary widely. The service-
ability of a tire over time is a function of the storage and service
conditions (inflation pressure, load, speed, road hazard injury, etc.) to
which a tire is subjected. Consumers should not rely solely on the
appearance of the tire, but should be aware of any change in dynamic
performance such as increased air loss, noise or vibration, which could be
a sign to remove the tire. Therefore, it is essential to have tires, including
spares, inspected regularly (at least monthly) for proper inflation pres-
sure, damage and treadwear.
Check your vehicle’s owner ’s manual (or your vehicle) to determine if
it is equipped with run-flat (extended mobility) tires. If your vehicle is
equipped with run-flat tires, the following applies:
GOODYEARDUNLOPTIRE6
HOWTOREAD A TIRE D.O.T. SERIAL NUMBER
D.O.T.
stands
for
Department
of
Transportation
and
the
number
is
on
the

lower
sidewall
of
each
tire
to
show
that
the
tire
meets
or
exceeds
the

Department
of
Transportation
safety
standards.
134