2020 CHRYSLER PACIFICA service

SERVICE LIFE FOR PASSENGER CAR AND LIGHT TRUCK
TIRES INCLUDING SPARE TIRES
The following recommendation applies to passenger car and light truck
tires. Tires are composed of various types of material and rubber
compounds, having performance properties essential to the proper
functioning of the tire itself. These component properties evolve over
time. For each tire, this evolution depends upon many factors such as
weather, storage conditions, and conditions of use (load, speed, inflation
pressure, maintenance etc.) to which the tire is subjected throughout its
life. This service-related evolution varies widely so that accurately
predicting the serviceable life of any specific tire in advance is not
possible.
That is why, in addition to regular inspections and inflation pressure
maintenance by consumers, it is recommended to have passenger car and
light truck tires, including spare tires, inspected regularly by a qualified
tire specialist, such as a tire dealer, who will assess the tire’s suitability for
continued service. Tires which have been in use for 5 years or more
should continue to be inspected by a specialist at least annually. Con-
sumers are strongly encouraged to be aware not only of their tires’ visual
condition and inflation pressure but also of any change in dynamic
performance such as increased air loss, noise or vibration, which could be
an indication that the tires need to be removed from service to prevent
tire failure. It is impossible to predict when tires should be replaced based
on their calendar age alone. However the older a tire the greater the
chance that it will need to be replaced due to the service-related evolution
or other conditions found upon inspection or detected during use.
While most tires will need replacement before they achieve 10 years, it is
recommended that any tires in service 10 years or more from the date of
manufacture, including spare tires, be replaced with new tires as a simple
precaution even if such tires appear serviceable and even if they have not
reached the legal wear limit. For tires that were on an original equipment
vehicle (i.e., acquired by the consumer on a new vehicle), follow the
vehicle manufacturer ’s tire replacement recommendations, when speci-
fied (but not to exceed 10 years).
The date when a tire was manufactured is located on the sidewall of each
tire. Consumers should locate the Department of Transportation or DOT
code on the tire which begins with DOT and ends with the week and year
of manufacture. For example, a DOT code ending with “2204” indicates
a tire made in the 22nd week (May) of 2004.
MICHELIN
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NEXEN TIRE
TOTAL COVERAGE WARRANTY™
(Effective February 1, 2016)
FOR STEEL BELTED RADIAL TIRES MANUFACTURED BY NEXEN
TIRE
ABOUT NEXEN TOTAL COVERAGE WARRANTY
This limited warranty only applies to the original purchaser of new
replacement tires sold by NEXEN TIRE USA (as below NEXEN TIRE),
and has been used on the same vehicle that it was originally installed on.
This warranty applies to tires purchased after February 1st 2016. Tires
purchased before February 1st 2016 are subject to the previous published
warranty.
The Nexen Total Coverage Warranty offers the consumer the following
benefits:
Coverage for Defects in Workmanship and Materials
•Mileage Tread Wear Limited Warranty*
• Road Hazard Replacement Program*
• Roadside Assistance – Flat Tire Change or Tow Service
*Most, but not all Nexen Tire patterns come with a Mileage Tread Wear
Warranty and/or Road Hazard Replacement. Check each pattern for
coverage.
For purposes of this warranty, the term “usable tread life” will be
determined as having at least 2/32” (1.6 mm) of tread remaining evenly
across the tire. If less than 2/32” (1.6 mm) of tread remains at any point
on the face of the tire, the tire will be considered past its usable tread life
and subject to any and all conditions stated below.
WORKMANSHIP AND MATERIALS
All NEXEN tires are warranted against defects in workmanship and
material and will be replaced 100% free of charge for the initial warranty
period which is the first 2/32 (1.6 mm) of original usable tread life, or
within 12 months from the period of purchase, whichever comes first.
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After the 100% replacement term expires and the tire is still within 72
months from date of manufacture, the amount of credit will be deter-
mined by the percentage of original tread depth remaining on the tire.
Under all circumstances, the cost of mounting, balancing and any other
service charges including applicable taxes are required to be paid by the
consumer.
MILEAGE TREAD WEAR LIMITED WARRANTY
Most patterns manufactured by NEXEN TIRE are assigned a mileage
warranty that protects the consumer against premature tread wear. If a
tire reaches the end of its “usable tread life” before the stated mileage
warranty, the consumer will be issued a replacement Nexen tire on a pro
rata basis, which means the consumer will be responsible for a percent-
age of the replacement cost. In order to maintain tread wear warranty, all
tires must be rotated at least every 5,000-6,000 miles (8,000-10,000 km).
Under all circumstances, the cost of mounting, balancing and any other
service charges including applicable taxes are required to be paid by the
consumer.
WHAT IS NOT COVERED UNDER THIS LIMITED WARRANTY
•Ride complaints after the first 2/32 of tread wear or replacement of 3
or more tires from the same vehicle will not be accepted.
• Road hazard damage such as cuts, snags, punctures or tire repair,
bruises, impact breaks, etc. (Check Road Hazard Replacement Pro-
gram for patterns that are covered against this type of damage).
• Premature or irregular wear due to vehicle mechanical deficiencies or
failure to rotate the tires at recommended intervals.
• Tires on any vehicle registered and normally operated outside the
United States.
• Damage from incorrect mounting or dismounting of the tire, incorrect
application, water or other material trapped inside the tire during
mounting or failure to balance the tires.
• Damage from over or under inflation, overloading, fire, theft, and
defective vehicle mechanical conditions.
• Racing, off road use and misapplications of tire to vehicle.
• Ozone or weather cracking on tires after 48 months from the date of
manufacture or other abuse, misuse, tire alteration, run flat.
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•Any tires worn beyond the wear indicators. (Less than 2/32 remain-
ing tread depth). remaining tread depth).
• Flat spotting caused by improper storage or brake lock.
• Accident, fire, chemical corrosion, tire alteration or vandalism.
• Tire which D.O.T. identification number and/or brand name removed
intentionally.
• Loss of time or use, inconvenience or any incidental or consequential
damage.
• Original equipment tires on new vehicle. (See separate warranty, if
applicable, in your vehicle’s glove box.)
• Tires purchased as used.
• Tires used on Recreational Vehicles (For camping & Motor homes, etc.)
or in commercial service.
OTHER LIMITATIONS INCLUDE BUT ARE NOT LIMITED TO THE
FOLLOWING:
•Failure to rotate tires as recommended voids the tread wear warranty.
• If tires are different size on front and rear of vehicle, and therefore can’t
be rotated, the mileage warranty for the rear tires will be half of the
stated mileage warranty.
•

tires
must
be
used
only
in

months,
which
are

deter-mined
to
be
September
1st
through
April
30th
of
the
following

year.
Documentation
is
required
showing
date
of
installation
and

removal
to
maintain
tread
wear
warranty.
ROAD HAZARD REPLACEMENT PROGRAM
Most patterns sold by NEXEN TIRE are covered by a road hazard
warranty that protects the consumer against non-repairable damage
caused by puncture, snag, cut, bruise or impact break. Typical road
hazards are nails, glass, potholes and other debris. Covered tires will be
eligible for a free replacement for the first 3/32 of original tread depth,
or for a period of two years from the date of purchase; whichever comes
first. If the DOT # on the tire is greater than 2 years from the adjustment
date, an invoice showing date of purchase is necessary. The cost of
mounting, balancing and any other service charges including applicable
taxes are required to be paid by the consumer.
NEXEN TIRE
189

For more information or service regarding NEXEN TIRE, please contact
your nearest Authorized NEXEN Dealer.
For more information, please call the toll-free technical support number:
1-800-57-NEXEN 1-800-576-3936 / 1-866-70-NEXEN 1-866-706-3936
NEXEN TIRE AMERICA INC.
21073 Pathfinder Road Suite 100 Diamond Bar, CA 91765 Toll Free Number
1-800-57-NEXEN 1-800-576-3936/ 1-866-70-NEXEN 1-866-706-3936
FAX: 1-909-781-6590 / 1-909-923-3991 www.NexenTireUSA.com
NEXEN TIRE
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TIRE SERVICE RECORDPlease ensure that your dealer completes the information below at the recommended service interval.
NEXEN TIRE196

What Is The Adjustment Policy And For How Long?
If a Pirelli tire becomes unserviceable due to workmanship or material
anomalies during the initial warranty period, which is one year from the
date of original retail purchase of the vehicle or purchase of replacement
tires (purchase receipt required) or within the first 2/32” of the original
usable tread, whichever occurs first, the tire will be replaced with the
same or comparable tire at no charge to the owner. To receive consider-
ation for warranty coverage, tires must be returned to a PTI authorized
dealer. Tire Inspection Personnel designated by PTI make the final
determination regarding qualification for Workmanship and Materials
and Limited Tread wear coverage on tires submitted to Pirelli via an
authorized Pirelli dealer. If the tire is presented for ride related anomalies
the warranty period is one year from the date of original retail purchase
of the vehicle or purchase of replacement tires (purchase receipt required)
or within the first 2/32” of the original usable tread, whichever occurs
first. The owner must pay for any associated service charges, including
costs associated with mounting and balancing in both the aforemen-
tioned cases.
After the initial warranty period, if a Pirelli tire becomes unserviceable
due to workmanship or material anomalies the owner must pay the cost
for a comparable new Pirelli brand or PTI private brand replacement tire
on a pro-rata basis. The authorized Pirelli Dealer will determine the cost
by multiplying the percentage of the original usable tread worn by the
current dealer selling price. The owner must pay for any associated
service charges, including costs associated with mounting and balancing
of the tire.
A tire has delivered its original usable tread life and is considered 100%
worn when the tread wear indicators (2/32” tread remaining) become
visible regardless of age or mileage.
PIRELLI TIRES198

Road Hazard Policy For Run Flat Tires Only
Pirelli Run Flat tires are manufactured with technology that allows
limited low-inflation operation in the event of sudden loss of pressure.
Pirelli does not recommend the repair of run flat tires and as a result,
Pirelli provides road hazard coverage on all Pirelli produced tires that are
manufactured with run flat technology. To qualify for Run Flat Road
Hazard coverage, a completed claim form along with the tire exhibiting
the road hazard must be returned to Pirelli through an authorized Pirelli
dealer.
If a Run Flat tire becomes unserviceable due to workmanship or materials
anomalies or road hazard injury during the initial warranty period,
which is one year from the date of original retail purchase of the vehicle
or purchase of replacement tires (purchase receipt required) or within the
first 2/32” of the original usable tread, whichever occurs first, the tire will
be replaced with the same or comparable tire at no charge for the tire to
the owner. After the initial warranty period, if a Run Flat tire becomes
unserviceable due to workmanship or materials anomalies or road
hazard injury, the owner must pay the cost of a comparable new Pirelli
brand or PTI private brand replacement tire on a pro-rata basis. The
authorized Pirelli dealer will determine the cost by multiplying the
percentage of the original usable tread worn by the current dealer selling
price. The owner must pay for any associated service charges, including
costs associated with mounting and balancing of the tire. This Road
Hazard Policy is not a warranty. PTI does not warranty that a Pirelli tire
will not fail due to road hazard and does not authorize any person,
including authorized Pirelli dealers, to make such a warranty.
PIRELLI TIRES
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