2020 CHRYSLER PACIFICA service

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äWHAT
IS
NOT
COVERED
BY
THE
WARRANTY

ä Tires
that
become
unserviceable
due
to
road
hazard
damages
(cuts,
snags,
punctures,
bruises,
impact
breaks,
etc.)
improper
repair
technique
or
materials,
improper
inflation,
overload,
irregu-
lar
wear,
wheel
imbalance,
defective
mechanical
vehicle
compo-
nents
(brakes,
suspension,
wheels,
etc.)
improper
suspension
align-
ment,
accident,
fire,
chemical
damage,
damage
from
chain
use,
racing,
off-road
use,
run
flat,
improper
installation,
vandalism,
or
abuse.

ä Tires
branded
“NA”
or
a
tire
in
which
the
DOT
numbering
has
been
removed.

ä Tires
presented
for
a
warranty
claim
by
someone
other
than
by
the
original
purchaser
,
or
tires
that
were


transferred
to
another
vehicle
from
the
vehicle
in
which
the
tires
were
originally
installed.

ä Tires
having
a
failure
or
failures
caused
by
a
previous
damages
or
repairs.

ä The
cost
of
tire
repair
or
retreading
is
not
covered
by
this
warranty
and
will
be
the
sole
responsibility
of
the
tire
owner.
Possible NON Covered Reasons/Conditions due

to:
Chipping/Chunking/Tearing Puncture
Corrosion/Wreck Racing or any Competition
Fire Repair Failure
Impact Break or Concussions Road Hazards
Improper Inflation Pressure Sidewall Cut or Damage
Improper Mounting/Dismount Theft or Vandalism
Mechanical Defects of the Vehicle Tread Cuts
Misalignment Wheel Imbalance
Misapplication Willful Abuse
Overloading FALKEN TIRE CORPORATION
103

3.OWNER’S OBLIGATIONS
At least monthly, the vehicle owner(s) should check the tires’ air
pressure with a gauge and inflate to the recommended cold air
pressure level listed on the driver ’s door placard. Do not rely on car
servicers to perform the checks. The tires should be rotated at least
every 8,000km (5,000 miles) or earlier if uneven wear is occurring, and
proof of maintenance records should be kept. The owner(s) should
have the tires rebalanced if vibration is experienced, and the vehicle’s
alignment should be checked if uneven or rapid wear is occurring, or
when suggested by the vehicle’s manufacturer.
All warranty claims must be presented to an authorized Falken dealer
or participating car dealership. The owner(s) must present any sup-
porting maintenance records and documentation necessary to help
determine if the tire(s) in question are deemed covered by the limited
warranty or not.
4. LEGAL RIGHTS
All implied warranties, including warranties of merchantability and
fitness for a particular purpose shall be limited in duration to the above
period. To the extent permitted by law, Falken Tire Corporation shall not
be responsible for incidental or consequential damages, such as loss of
use of the tire or the vehicle on which it is used, inconvenience, or
commercial loss, some states do not allow limitations on how long an
implied warranty lasts, or the exclusion or limitation of incidental or
consequential damages, so the above limitations or exclusions may not
apply to you. This warranty gives you specific legal rights and you may
also have other rights, which vary from state to state. This is the only
express warranty applicable to Falken brand tires and supersedes the
terms of any previous warranty. Falken neither assumes nor authorizes
anyone to make or assume for it any other warranty.
C) UNDERSTANDING YOUR TIRES
TIRE SPEED SYMBOLS
Tires that are speed-rated are identified by the following letter symbols:
Q, S, T, U, H, V, W, Y, (Y), or (ZR). The Speed Rating’s Symbol can be
found as a part of the tire size designation (ex: 215/65HR16) or after the
load index immediately following the tire size designation (ex: 215/
65R16 97H). The Speed Rating’s Symbol indicates the maximum speed
that a tire can handle when properly inflated and loaded.
FALKEN TIRE CORPORATION
104

Speed Symbol Maximum Speed (KMH) Maximum Speed (MPH)Q 160 99S 180 112T 190 118
U 200 124
H 210 130 V 240 149
W 270 168 Y 300 186
(Y) Above 300 Above 186
ZR** Above 240 Above 149
NOTE:

**For
tires
with
speed
symbols
W
and
Y,
ZR
may
or
may
not
also
appear

within
the
size
designation.
For
tires
with
a
maximum
speed
above

186
MPH
a
ZR
must
appear
in
the
size
designation.
DATE OFTIRE MANUFACTURE
The
date
that
a
tire
was
manufactured
can
be
determined
by
examining

the
last
4
digits
of
the
12
digit
DOT
serial
code,
which
is
found
on
at
least

one
sidewall
of
a
tire.
For
tires
that
were
produced
after
the
year
2000,
the

last
4
digits
of
the
serial
code
will
identify
the
week
and
the
year
that
the

tire
was
manufactured.
If
the
last
4
digits
in
the
DOT
serial
code
were
to

read
“3013”
it
would
mean
that
the
tire
was
manufactured
the
30th
week

of
2013.
If
you
are
uncertain,
check
with
a
qualified
tire
service
profes-
sional
to
be
sure.
FALKEN TIRE CORPORATION
105

MAX LOAD AND INFLATION
The maximum load and inflation pressure is marked on the tire sidewall
in English and metric units.
PLY COMPOSITION AND MATERIALS
The number of plies and their generic composition of cord materials in
the sidewall and tread areas can be found on at least one sidewall of a
tire.
RADIAL MARKING
A radial ply tire will have the word “radial” marked on at least one
sidewall. An “R” found in the tire size marking also refers to the tire
being a radial ply tire.
UNIFORM TIRE QUALITY GRADING SYSTEM (UTQG)
The Uniform Tire Quality Grading Standards (UTQG) were created to
help you make an informed decision when purchasing passenger car tires
by providing relative information about a tire’s treadwear, traction, and
temperature characteristics. Here is a breakdown of the different catego-
ries that the UTQG grades:
TREAD WEAR
The tread wear grade is a comparative rating based on the wear rate of
the tire when tested under controlled conditions on a specified govern-
ment test course. For example, a tire graded150would wear one and a
half (1½) times as well on the government course as a tire graded 100. The
relative performance of tires depends upon the actual conditions of their
use, however, and may depart significantly from the norm due to
variations in driving habits, service practices, and differences in road
characteristics and climate.
TRACTION
The traction grades, from highest to lowest, are AA, A, BandC. Those
grades represent the tire’s ability to stop on wet pavement as measured
under controlled conditions on specific government test surfaces of
asphalt and concrete. A tire marked C may have poor traction perfor-
mance.
FALKEN TIRE CORPORATION
107

GENERAL TIRE
GENERALTIRE
LIMITED
WARRANTY
FOR
ORIGINAL
EQUIPMENT
PASSENGER

CAR
AND
LIGHT
TRUCK
TIRES
(Including
SPECIAL
SPARE
Tires)
This
booklet
also
includes
important
safety
warnings.
ELIGIBILITY
This
Limited
Warranty
and
Adjustment
Policy
applies
to
the
original

owner
of
new
General
brand
passenger
and
light
truck
(LT)
tires
that
are

the
new
vehicle
original
equipment
tires
bearing
the
General
brand
name

and
D.O.T.
Ti re
Identification,
operated
in
normal
service,
and
used
on

the
same
vehicle
on
which
they
were
originally
installed
according
to

the

vehicle
manufacturer ’s
recommendations.
Tire(s)
on
any
vehicle
registered
and
normally
operated
outside
the

United
States
and
Canada
are
excluded
from
eligibility
under
this

Limited
Warranty
and
Adjustment
Policy.
WHATISTHE ADJUSTMENT POLICY ANDHOW LONG ISIT
APPLICABLE?
BASIC
COVERAGE:
Eligible
Ti re s
are
covered
by
this
Limited
Warranty
and
Adjustment

Policy
for
a
maximum
of
72
months
from
the
date
of
purchase,
deter-
mined
by
the
new
vehicle
registration
date
or
new
vehicle
sales
invoice

showing
date
of
purchase.
Where
to
Go
for
Warranty
eplacement:
Contact
the
vehicle
dealer

from
where
you
purchased
the
vehicle
to
determine
the
eligible

warranty
coverage
for
your
tires
and
where
to
proceed
from
there.
Free
Replacement
Period:
If
an
eligible
General
brand
passenger
or
light

truck
tire
becomes
unserviceable


from
a
condition
other
than
those
listed

under
Section
3
during
the
first
12
months
or
first
2/32
nds
of
an
inch

(1.6
mm)
of
tread
wear
(whichever
comes
first)


it
will
be
replaced
with
a

comparable
new
General
brand
tire
FREE
OF
CHARGE,
including

mounting
and
balancing.
Owner
pays
all
applicable
taxes.
Temporary
Spare
Tires:
This
Policy
also
extends
to
the
original
owner
of

the
General
brand
Temporary
Spare
Ti re
that

was
originally
equipped
by

the
vehicle
manufacturer
as
a
temporary
spare
tire
bearing
a
General
11 5

•Road Hazard: Any General tire with road hazard damage. This
includes, but is not limited to: cuts, snags, punctures, bruises, and
impact breaks.
• Ride/Vibration: Any ride/vibration complaint after the first 2/32 nds
(1.6 mm) of an inch of tread wear or 12 months of service, whichever
comes first.




GENERAL
TIR(
D.O.T.
serial
number.
An
eligible
Temporary
Spare
Tire
under
this
Policy
must
have
been
operated
in
normal
service,
used
on
the
same
vehicle
on
which
they
were
originally
installed
according
to
the
vehicle
manufac-
turer ’s
recommendations,
This
Policy
is
for
a
maximum
period
of
72
months
from
date
of
purchase,

determined
by
the
new
vehicle
registration
date
or
new
vehicle
sales

invoice
showing
date
purchased.
If
a
Temporary
Spare
Tire
becomes
unserviceable


from
a
condition
other

than
those
listed
in
Section
3,
during
the
first
1/32
nd
(0.8
mm)
of
tread

wear,
then
it
will
be
replaced
with
a
comparable
new
General
brand

Temporary
Spare
Tire
FREE
OF
CHARGE,
including
mounting
and

balancing.
The
owner
pays
all
applicable
taxes.
After
this
“Free
Replacement
Policy”
for
your
Temporary
Spare
Tire

expires,
no


adjustment
will
be
made.
After
the
Free
Replacement
Period:
The
tire
(except
temporary
spare
tire)
may
still
be
eligible
for
a
pro
rated

replacement
for
72
months
from
date
of
original
purchase
until
the
tread
is

worn
down
to
the
tread
wear
indicators
(2/32
nds
of
an
inch
or
1.6
mm
of

tread
remaining.)
If
an
eligible
tire
becomes
unserviceable
under
the

stipulations
of
this
Limited
Warranty
and
Adjustment
policy
it


will
be

replaced
charging
the
owner
a
pro-rated
amount.
Owner
pays
all

applicable
taxes
áincluding
'FEFSBM
&YDJTF
5BY
F

.E.T.),
mounting
and

balancing
charges.
The
replacement
tire
price
will
be
determined
by
multiplying
the

percentage
of
the
usable
tread
worn
by
the
Dealers
Selling
Price

(excluding
all
applicable
taxes)
at
the
time
of
the
adjustment.
The
usable

tread
is
the
original
tread
down
to
the
tread
wear
indicators
(2/32
nds
of

an
inch
or
1.6
mm
of
tread
remaining.)
WHAT ISNOT COVERED BYTHIS LIMITED WARRANTY
THE
FOLLOWING
ARE
NOT
COVERED:
11 6

IN OBSERVANCE OF U.S. FEDERAL LAW, THIS LIMITED WAR-
RANTY AND ADJUSTMENT POLICY HAS BEEN DESIGNATED A
“LIMITED WARRANTY”. CTNA DOES NOT INTEND TO REPRE-
SENT THROUGH THIS LIMITED WARRANTY AND ADJUSTMENT
POLICY THAT TIRE FAILURES CAN OR CANNOT HAPPEN.
CTNA’S OBLIGATIONS
Contact the vehicle dealer from where you purchased the vehicle. Your
tires may be covered under the vehicle manufacturer ’s limited warranty.
If not, this CTNA Policy applies and replacement of Eligible Tires can be
made by any vehicle dealer authorized to handle General brand tire
adjustments or a General brand authorized dealer (“Authorized Dealer”).
CTNA will replace the tire pursuant to the terms of this Limited Warranty
and Adjustment Policy. Tires that are replaced under an adjustment basis
under this Limited Warranty and Adjustment Policy become the property
of CTNA.
OWNER’S OBLIGATIONS
To make an eligible claim under this Limited Warranty and Adjustment
Policy, the owner must present a claim with the tire to an Authorized
Dealer. For the nearest Authorized Dealer, consult the Yellow Pages, the
General brand internet address, or the 800 telephone numbers shown on
the back of this Limited Warranty and Adjustment Policy. Owner must
present new vehicle registration form or new vehicle sales invoice
indicating the date of purchase. Owner will be required to sign the CTNA
Limited Warranty Claim Form or dealer replacement sales receipt.
Owner is responsible for paying all applicable taxes set forth under this
Limited Warranty and Adjustment Policy. Owner is also responsible for
paying local tire disposal fees and any parts or service regardless of
mileage or months of service. This includes payment for tire rotation,
alignment, towing, road service, valve stems and tire repairs. Owner is
responsible for maintaining proper tire air pressure and for proper
maintenance of the tire.
GENERAL TIRE
11 9

TEMPORARY SPARE TIRE OWNERS:
CTNA does not recommend any repair to or reuse of punctured
Temporary Spare Tires.
In addition to the valuable warranty, safety and maintenance information
you will find in this Limited Warranty and Adjustment Policy we
encourage you to visit General Tire Brand websites at:
www.generalti-
re.com
or (www.generaltire.ca) for up-to-date changes and a Self-Help
knowledge base with downloadable brochures (customer care link).
Please also visit the Rubber Manufacturer Association (RMA) website at
www.rma.org.
THIS LIMITED WARRANTY AND ADJUSTMENT POLICY IS NOT
A WARRANTY THAT YOUR TIRE WILL NOT FAIL OR BECOME
UNSERVICEABLE IF NEGLECTED OR MISTREATED.
FOR SERVICE ASSISTANCE OR INFORMATION
First, contact the nearest General brand tire dealer. For the nearest
General brand tire dealer, consult the Yellow Pages or, if for any reason
local service or information is not available, call one of General brand
toll-free Customer Relations numbers:
In the United States call 1-800-847-3349
In Canada, call 1-800-461-1776
CTNA, Inc. 1830 McMillan Park Dr. Fort Mill, SC 29707
CT Canada Inc. 6110 Cantay Rd. Mississauga, ON L5R 3W5
GENERAL TIRE
121