2020 CHRYSLER PACIFICA dealer service

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway motor vehicle can
expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to the
State of California to cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid
breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well-ventilated area and
wear gloves or wash your hands frequently when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may also include a
description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and equipment described in this manual
that are not on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or make additions to or improvements to its products without
imposing any obligation upon itself to install them on products previously manufactured.
With respect to any vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc.
used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling 1-800-247-9753 (U.S.)
or 1-800 -387-1143 (Canada) or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/ Uconnect manuals and
Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting www.techauthority.com and Canadian
residents can purchase replacement kits by calling 1-800 -387-1143.
The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and personal
injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the road. Use of any
electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle is moving is dangerous and
could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If you find yourself unable to devote your
full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit the use of cellular telephones or texting
while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Chrysler brand vehicle and to provide a convenient reference source
for common questions.
Not all features shown in this manual may apply to your vehicle. For additional information, visit www.mopar.com (U.S.), www.mopar.ca (Canada) or your
local Chrysler brand dealer.
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood
alcohol levels far below the legal minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver,
call a cab, a friend or use public transportation.
DRIVING AND ALCOHOL
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judgment
is impaired when you have been drinking. Never drink and then drive.
WARNING!

6
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS ....................... 301
ASSIST AND SOS MIRROR — IF EQUIPPED.... 301
General Information ..................................305
BULB REPLACEMENT ....................................... 306
Replacement Bulbs ...................................306
Replacing Exterior Bulbs ...........................308
FUSES .................................................................. 311
General Information ..................................311Fuse Location.............................................312Underhood Fuses.......................................312
JACKING AND TIRE CHANGING —
IF EQUIPPED ....................................................... 320
Jack And Spare Tire Location....................320
Equipment Removal .................................320
Preparations For Jacking ..........................321
Jacking Instructions ..................................322Road Tire Installation ................................325Portable Air Compressor — If Equipped....327
Tire Service Kit For Inflating Tire —
If Equipped .................................................328 Return Inflatable Spare Tire ......................330
TIRE SERVICE KIT — IF EQUIPPED ................... 330
JUMP STARTING................................................. 337
Preparations For Jump Start .....................337Jump Starting Procedure...........................338
REFUELING IN EMERGENCY ............................ 339
IF YOUR ENGINE OVERHEATS .......................... 339 MANUAL PARK RELEASE ................................. 340
FREEING A STUCK VEHICLE .............................341
TOWING A DISABLED VEHICLE .......................342
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) .................................................................344
EVENT DATA RECORDER (EDR) .......................344
SERVICING AND MAINTENANCE
SCHEDULED SERVICING .................................. 345
Maintenance Plan ..................................... 345
ENGINE COMPARTMENT ................................... 349
3.6L Engine ................................................ 349
Checking Oil Level ..................................... 350
Adding Washer Fluid ................................. 350
Maintenance-Free Battery ....................... 350
Pressure Washing...................................... 351
DEALER SERVICE ..............................................351
Engine Oil .................................................. 351
Engine Oil Filter .......................................... 352Engine Air Cleaner ..................................... 353
Accessory Drive Belt Inspection ............... 353
Air Conditioner Maintenance .................... 354
Body Lubrication ........................................ 356
Windshield Wiper Blades .......................... 356Exhaust System ........................................ 359
Cooling System .......................................... 361Brake System ............................................ 364Automatic Transmission ........................... 365 RAISING THE VEHICLE ...................................... 366
TIRES .................................................................. 366
Tire Safety Information.............................. 366
Tires — General Information .................... 374Tire Types ................................................... 378
Spare Tires — If Equipped ......................... 379
Wheel And Wheel Trim Care ..................... 381
Tire Chains (Traction Devices) ................. 382
Tire Rotation Recommendations.............. 382
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES .................................... 383
Treadwear .................................................. 383
Traction Grades ......................................... 383Temperature Grades ................................. 384
STORING THE VEHICLE ..................................... 384
BODYWORK ........................................................ 385
Protection From Atmospheric Agents....... 385
Body And Underbody Maintenance .......... 385Preserving The Bodywork.......................... 385
INTERIORS ......................................................... 386
Seats And Fabric Parts .............................. 386
Plastic And Coated Parts........................... 387
Leather Parts ............................................. 387
Glass Surfaces .......................................... 387

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9
INTRODUCTION
Dear Customer,
Congratulations on selecting your new vehicle. Be assured that it represents precision workmanship, distinctive styling, and high quality. This Owner's
Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance of your
vehicle. It is supplemented by Warranty Information, and customer-oriented documents. Within this information, you will find a description of the
services that FCA US LLC offers to its customers, the vehicle's warranty coverage, and the details of the terms and conditions for maintaining its validity.
Please take the time to read all of these publications carefully before driving your vehicle for the first time. Following the instructions, recommendations,
tips, and important warnings in this manual will help assure safe and enjoyable operation of your vehicle.
This Owner's Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated
in the text. Therefore, you should only consider the information which is related to the trim level, engine, and version that you have purchased. Any
content introduced throughout the Owner's Information, that may or may not be applicable to your vehicle, will be identified with the wording “If
Equipped”. All data contained in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant
improvement of the vehicles produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial
reasons. For further information, contact an authorized dealer.
When it comes to service, remember that authorized dealers know your vehicle best, have factory-trained technicians and genuine MOPAR® parts, and
care about your satisfaction.1

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GETTING TO KNOW YOUR VEHICLE17
Duplication of key fobs may be performed at an
authorized dealer. This procedure consists of
programming a blank key fob to the vehicle
electronics. A blank key fob is one that has
never been programmed.
NOTE:
When having the Sentry Key Immobilizer
System serviced, bring all vehicle keys with you
to an authorized dealer.
KeySense Features — If Equipped
This feature provides the vehicle owner with the
ability to customize vehicle settings that can be
applied to determine the driving experience for
other drivers of the vehicle. The vehicle settings
are protected by a unique 4-digit PIN, which the
vehicle owner creates when accessing the
specific settings for the first time.
KeySense also has additional features that are
always enabled when the specific key is in use
that cannot be set by the vehicle owner. While
this specific key fob is in use, the vehicle will
respond accordingly to the customized vehicle settings and mandatory features. This includes
enhanced driving assistance features,
increased driver alerts, and the locking of
certain optional features.

KeySense Key Fob

KeySense Unique Splash Screen
At start-up the KeySense splash screen should
inform the driver that the vehicle will be
functioning in KeySense mode when the
KeySense key is in use. Start-Up Display Features
Unique splash screen graphic
Telltale illuminated
After unique splash screen, and after stored
messages are cycled, then start-up
KeySense messages (Range & Max Speed)
are displayed
The following features are always enabled when
this key is in use:
Entertainment audio muted if 1st row occu -
pied seat belts are not fastened
Consistent seat belt unfastened chime

Maximum radio volume limited to 15 out of 39

Daytime Running Lights
Headlights On With Wipers
Rain Sensing Wipers
Automatic High Beams
Refer to “Uconnect Settings” in “Multimedia”
for further information.
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22GETTING TO KNOW YOUR VEHICLE
General Information
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. This device may not cause harmful
interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compro
-
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
SENTRY KEY
The Sentry Key Immobilizer system prevents
unauthorized vehicle operation by disabling the
engine. The system does not need to be armed
or activated. Operation is automatic, regardless
of whether the vehicle is locked or unlocked. The system uses a key fob, keyless push button
ignition and a Radio Frequency (RF) receiver to
prevent unauthorized vehicle operation.
Therefore, only key fobs that are programmed
to the vehicle can be used to start and operate
the vehicle. The system cannot reprogram a key
fob obtained from another vehicle.
After placing the ignition switch in the ON/RUN
position, the vehicle security light will turn on for
three seconds for a bulb check. If the light
remains on after the bulb check, it indicates
that there is a problem with the electronics. In
addition, if the light begins to flash after the
bulb check, it indicates that someone
attempted to start the engine with an invalid key
fob. In the event that a valid key fob is used to
start the engine but there is an issue with the
vehicle electronics, the engine will start and
shut off after two seconds.
If the vehicle security light turns on during
normal vehicle operation (vehicle running for
longer than 10 seconds), it indicates that there
is a fault in the electronics. Should this occur,
have the vehicle serviced as soon as possible by
an authorized dealer.

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GETTING TO KNOW YOUR VEHICLE23
All of the key fobs provided with your new
vehicle have been programmed to the vehicle
electronics.
Key Programming
Key fob programming is performed at an
authorized dealer.
Replacement Keys
NOTE:
Only key fobs that are programmed to the
vehicle electronics can be used to start and
operate the vehicle. Once a key fob is
programmed to a vehicle, it cannot be
programmed to any other vehicle. NOTE:
Duplication of key fobs may be performed at an
authorized dealer. This procedure consists of
programming a blank key fob to the vehicle
electronics. A blank key fob is one that has
never been programmed.
When having the Sentry Key Immobilizer
System serviced, bring all vehicle keys with you
to an authorized dealer.
General Information
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. This device may not cause harmful
interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation. Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de
brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
CAUTION!
The Sentry Key Immobilizer system is not
compatible with some aftermarket remote
starting systems. Use of these systems may
result in vehicle starting problems and loss of
security protection.
CAUTION!
Always remove the key fobs from the vehicle
and lock all doors when leaving the vehicle
unattended.
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GETTING TO KNOW YOUR VEHICLE107
5. When finished, push power button to turn
vacuum off and store vacuum hose and any
attachments.
6. Before exiting the vehicle:
If the ignition is in the ACC position, push
the START/STOP ignition button to place
ignition in the OFF position, remove key
fob from the vehicle, and lock the vehicle.
If the engine is running, raise all of the
windows, push the START/STOP ignition
button to place ignition in the OFF posi -tion, remove key fob from the vehicle,
close all of the doors and the liftgate and
lock the vehicle.
Vacuum Troubleshooting
DO NOT use with any opening blocked. If an
object becomes lodged in the hose, attempt
to fully extend the hose in a straight line while
the vacuum motor is running. If this does not
dislodge the object, turn the vacuum OFF and
remove the hose from the vehicle following
the removal instructions below. If the filter is
clogged, follow the emptying debris bin
procedure and lightly tap the filter on the
collection bin to remove any collected debris
from the filter. Both the bin and the filter can
be rinsed with water if needed. To avoid mold
and stale odors, allow both to dry completely
before reinstalling in your vehicle. If the filter
has tears, holes or other damage and needs
to be replaced, please contact an authorized
dealer.
If there are any other issues with your
vacuum, contact an authorized dealer. Your
vacuum has no user serviceable parts. Debris Bin
The debris bin is located behind the lower
access panel behind the third row seat on the
driver’s side.
To Empty

1. Push power button to turn vacuum OFF.

2. Open the lower access panel by pulling the
finger grip towards you and then pull
downward.

Vacuum System Access Panels

WARNING!
This equipment incorporates parts such as
switches, motors, or the like that tend to
produce arcs or sparks that can cause an
explosion. When using your vacuum near
gasoline-dispensing equipment or service
stations, park vehicle at least 20 ft (6 m)
away from the exterior enclosure of any
dispensing pump. The vacuum is mounted
more than 18 inches (45 cm) above ground
level in your vehicle.
1 — Upper Access Panel
2 — Lower Access Panel
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GETTING TO KNOW YOUR INSTRUMENT PANEL127
4. Fuel Gauge
The gauge shows the level of fuel in the
fuel tank when the ignition switch is in
the ON/RUN position.
 The fuel pump symbol points
to the side of the vehicle where
the fuel door is located.
5. Temperature Gauge
The temperature gauge shows engine
coolant temperature. Any reading within
the normal range indicates that the
engine cooling system is operating satis -
factorily.
The gauge can indicate a higher tempera -
ture when driving in hot weather or up
mountain grades. It should not be
allowed to exceed the upper limits of the
normal operating range. NOTE:
The hard telltales will illuminate for a bulb check
when the ignition is first cycled.
INSTRUMENT CLUSTER DISPLAY
Your vehicle is equipped with an instrument
cluster display, which offers useful information
to the driver. With the ignition in the OFF
position (and the key removed, for vehicles with
mechanical key), opening/closing of a door will
activate the display for viewing, and display the
total miles or kilometers in the odometer. Your
instrument cluster display is designed to display
important information about your vehicle’s
systems and features. Using a driver interactive
display located on the instrument panel, your
instrument cluster display can show you how
systems are working and give you warnings
when they are not. The steering wheel mounted
controls allow you to scroll through and enter
the main menus and submenus. You can
access the specific information you want and
make selections and adjustments.
WARNING!
Driving with a hot engine cooling system
could damage your vehicle. If the
temperature gauge reaches “H” pull over and
stop the vehicle. Idle the vehicle with the air
conditioner turned off until the gauge drops
back into the normal range and is no longer
red. If the gauge remains on the “H”, turn the
engine off immediately and call an authorized
dealer for service.
WARNING!
A hot engine cooling system is dangerous.
You or others could be badly burned by steam
or boiling coolant. You may want to call an
authorized dealer for service if your vehicle
overheats. If you decide to look under the
hood yourself, refer to “Cooling System
Pressure Cap” in “Servicing And
Maintenance” for further information.
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