2020 CHEVROLET LOW CAB FORWARD Limited Warranty manual

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S-13336102) - 2020 - crc - 12/7/18
4 New Vehicle Limited Warranty
Diesel Components Coverage
includes:Cylinder block and heads
and all internal parts, intake and
exhaust manifolds, timing gears,
timing gear chain or belt and cover,
flywheel, harmonic balancer, valve
covers, oil pan, oil pump, water
pump, fuel pump, engine mounts,
seals, and gaskets. Parts of the
Emissions Reduction System such
as the emissions reduction fluid
tank, injectors, sensors including
NOx and exhaust, and the Exhaust
Particulate Filter. Glow Plug Control
System: Control/glow plug
assembly, glow plugs, cold advance
relay, and engine control module.
The fuel injection control module,
integral oil cooler, transmission
adapter plate, common fuel rails,
fuel filter assembly, fuel temperature
sensor, and function block.
Important: Some of these
components may also be covered
by the Emissions Warranty. See
Emission Warranty Parts List 019.
Exclusions: Excluded from the
powertrain coverage are sensors,
wiring, connectors, engine radiator, coolant hoses, coolant, and heater
core. Coverage on the engine
cooling system begins at the inlet to
the water pump and ends with the
thermostat housing and/or outlet
that attaches to the return hose.
Also excluded is the starter motor,
entire pressurized fuel system
(in-tank fuel pump, pressure lines,
fuel rail(s), regulator, injectors, and
return line) as well as the Engine/
Powertrain Control Module and/or
module programming.
Transmission Coverage includes:
All internally lubricated parts, case,
torque converter, mounts, seals, and
gaskets as well as any electrical
components internal to the
transmission/transaxle. Also
covered are any actuators directly
connected to the transmission
(slave cylinder, etc.).
Exclusions:
Excluded from the
powertrain coverage are
transmission cooling lines, hoses,
radiator, sensors, wiring, and
electrical connectors. Also excluded
are the clutch and pressure plate as well as any Transmission Control
Module and/or module
programming.
Exclusions:
Excluded from the
powertrain coverage are transfer
case cooling lines, hoses, radiator,
sensors, wiring, and electrical
connectors as well as module
programming.
Drive Systems Coverage
includes: All internally lubricated
parts, final drive housings, axle
shafts and bearings, constant
velocity joints, propeller shafts, and
universal joints. All mounts,
supports, seals, and gaskets as well
as any electrical components
internal to the drive axle. Also
covered are any actuators directly
connected to the drive axle (e.g.,
front differential actuator).
Exclusions: Excluded from the
powertrain coverage are all wheel
bearings, drive wheel front and rear
hub bearings, locking hubs, drive
system cooling, lines, hoses,
radiator, sensors, wiring and
electrical connectors related to drive

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S-13336102) - 2020 - crc - 12/7/18
New Vehicle Limited Warranty 5
systems as well as any drive system
control module and/or module
programming.
Accessory Coverages
Most Chevrolet accessories and
parts sold by Chevrolet and
permanently installed on a
Chevrolet Low Cab Forward prior to
delivery will be covered under the
provisions of the New Vehicle
Limited Warranty. In the event
Chevrolet accessories are installed
after vehicle delivery, or are
replaced under the new vehicle
warranty, they will be covered (parts
and labor) for the balance of the
vehicle warranty, but in no event
less than 12 months/12,000 miles.
This coverage is only effective for
Chevrolet accessories permanently
installed by a Chevrolet Low Cab
Forward dealer or an associated
Chevrolet-approved Accessory
Distributor/Installer (ADI).
Chevrolet accessories sold
over-the-counter, or those not
requiring installation, will receive the
standard Chevrolet Low CabForward Warranty of 12 months
from the date of purchase
(parts only).
GM Licensed Accessories are
covered under the
accessory-specific manufacturer
’s
warranty and are not warranted by
GM or its dealers.
Caution
This warranty excludes:
Any communications device that
becomes unusable or unable to
function as intended due to
unavailability of compatible
wireless service or GPS satellite
signals.
Towing
Towing is covered to the nearest
Chevrolet Low Cab Forward Truck
dealer if your vehicle cannot be
driven because of a warranted
defect. Tire Coverage
The tires supplied with your Low
Cab Forward Truck are covered by
Chevrolet against defects in material
or workmanship for 2 years or
24,000 miles, whichever comes first.
Wear-out is not considered a defect,
and it may occur before the vehicle
warranty expires. In this case, the
owner is responsible to purchase
replacement tires, or seek coverage
solely from the tire manufacturer.
Corrosion Coverage
Sheet metal panels are covered
against corrosion and rust-through
as follows:
Rust-Through:
Any body sheet
metal panel that rusts through, an
actual hole in the sheet metal, is
covered for up to 4 years/unlimited
miles.
Important: Cosmetic or surface
corrosion resulting from stone chips
or scratches in the paint, for
example, is not included in the
sheet metal coverage.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S-13336102) - 2020 - crc - 12/7/18
6 New Vehicle Limited Warranty
Frame Rails
Frame rails and cross members are
covered against defects in materials
or workmanship as follows:
.Gasoline Engine Powered Units:
100% of parts and labor are
covered for 36 months or
36,000 miles, whichever comes
first. After 36 months or
36,000 miles (whichever comes
first), 50% of parts and labor are
covered for up to 60 months/
unlimited miles.
. Diesel Engine Powered Units:
100% of parts and labor are
covered for 36 months/unlimited
miles. After 36 months, 50% of
parts and labor are covered for
up to 60 months/unlimited miles.
Service Adjustment
Service adjustment −minor repairs
not usually associated with the
replacement of parts and not a part
of normal maintenance −are
covered for the first 1 year,
12,000 miles. This includes but is not limited to:
.
Wheel alignment
. Tire balance
. Clutch adjustment
. Door and window adjustment
What Is Not Covered
Tire and Wheel Damage or Wear
Normal tire wear or wear-out is not
covered. Tire wear is influenced by
many variables such as road
conditions, driving styles, vehicle
weight, and tire construction.
Uniform tire wear is a normal
condition, and is not considered a
defect. Road hazard damage such
as punctures, cuts, snags, and
breaks resulting from pothole
impact, curb impact, or from other
objects is not covered. Tire wear
due to misalignment beyond the
warranty period is not covered.
Also, damage from improper
inflation, overloading, spinning, as
when stuck in mud or snow, tire
chains, racing, improper mounting
or dismounting, misuse, negligence,
alteration, improper repair, accident, collision, fire, vandalism,
or misapplication is not covered.
Damage to wheels or tire sidewalls
caused by automatic car washes or
cleaning agents is not covered.
Damage Due to Accident, Misuse,
or Alteration
The New Vehicle Limited Warranty
does not cover damage caused as
the result of any of the following:
.
Collision, fire, theft, freezing,
vandalism, riot, explosion,
or objects striking the chassis.
. Misuse of the vehicle such as
driving over curbs, overloading,
racing, or other competition.
Proper vehicle use is discussed
in the owner manual.
. Alteration, modification or
tampering to the vehicle
including, but not limited to the
body, chassis, powertrain,
driveline, software, or other
components after final assembly
by Chevrolet.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S-13336102) - 2020 - crc - 12/7/18
New Vehicle Limited Warranty 7
.Coverages do not apply if the
odometer has been
disconnected, its reading has
been altered, or mileage cannot
be determined.
. Installation of non-GM parts.
. Water or fluid contamination.
. Damage resulting from hail,
floods, windstorms, lightning,
and other environmental
conditions.
. Alteration of glass parts by
application of tinting films.
Important: This warranty is void on
vehicle currently or previously titled
as salvaged, scrapped, junked,
or otherwise considered a total loss.
Damage or Corrosion Due to
Environment, Chemical
Treatments, or Aftermarket
Products
Damage caused by airborne fallout,
salt from sea air, salt or other
materials used to control road
conditions, chemicals, tree sap,
stones, hail, earthquake, water or
flood, windstorm, lightning, the application of chemicals or sealants
subsequent to manufacture, etc. is
not covered. See
“Chemical Paint
Spotting” underThings to Know
About the New Vehicle Limited
Warranty 010 for more details.
Damage Due to Insufficient or
Improper Maintenance
Damage caused by failure to follow
the recommended maintenance
schedule intervals and/or failure to
use or maintain proper fluids,
or maintain fluids between
recommended maintenance
intervals, fuel, lubricants,
or refrigerants recommended in the
owner manual is not covered.
Damage Due to Contaminated,
Improper, or Poor Quality Fuel
Poor fuel quality or incorrect fuel
may cause driveability problems
such as hesitation, lack of power,
stalling, or failure to start. They may
also degrade functionality of critical
exhaust emissions components
such as spark plugs, oxygen
sensors, and the catalytic converter.
Damage from poor fuel quality, water contamination, or if the
vehicle requires premium fuel,
operating the vehicle on gasoline
with a Pump Octane less than a 91
(R+M)/2, may not be covered.
Prohibited fuels are: Gasolines
containing any methanol, MMT, an
organometallic octane enhancing
additive, and/or fuels containing
more than 15% ethanol in non-Flex
Fuel Vehicles (FFV).
Please refer to your owner manual
under
“Fuel,” for additional
recommendations, including the use
of TOP TIER Detergent Gasoline.
Additional information can also be
found at: www.toptiergas.com.
Damage Due to Impact, Use,
or the Environment
Windshield or glass cracks, chips,
or scratches due to impact are not
covered. Windshield cracks will be
covered for the first 12 months,
regardless of mileage if caused by
defects in material or workmanship.
Lights, lenses, mirrors, paint, grille,
moldings, and trim are not covered
for cracks, chips, scratches, dents,

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S-13336102) - 2020 - crc - 12/7/18
8 New Vehicle Limited Warranty
dings, and punctures or tears as a
result of impact with other objects or
road hazards. In addition, cracks,
chips, scratches, or other damage
to the face of a radio or instrument
cluster from impact or foreign
objects are not covered.
Third Party Externally Connected
Electrical Products
This warranty does not apply to
hardware or software of a third party
device that is connected to the
vehicle or its components, even if
integrated or delivered with the
vehicle. GM is not responsible for
the quality or accuracy of any
information, or service accessed
through or from any third party
device or platform. Software
distributed by GM inside or outside
the vehicle (including, but not limited
to system software or applications)
is not covered by this Warranty. GM
does not warrant that connections
to, from or through the vehicle will
be uninterrupted or error-free. Also,
the user should back-up their data
and information frequently. GM is
not responsible for any loss ordamage to data or information made
available in connection with the use
of the vehicle. In addition, this
Warranty does not apply: (a) to
consumable parts that are designed
to diminish over time, unless failure
has occurred due to a defect in
materials or workmanship; (b) to
damage caused by use with another
product or service; (c) to damage
caused by a third party device or
service (including upgrades and
expansions), or (d) to obsolescence
or lack of utility due to
incompatibility with future versions
of external hardware or software,
including, but not limited to mobile
devices.
Maintenance
All vehicles require periodic
maintenance. Maintenance
services, such as those detailed in
the owner manual are at the owners
expense. Vehicle lubrication,
cleaning, or polishing are not
covered. Failure of or damage to
components requiring replacement
or repair due to vehicle use, wear,
exposure, or lack of maintenance is
not covered.
Items such as:
.
Audio System Cleaning
. Brake Pads/Linings
. Clutch Linings
. Coolants and Fluids
. Filters
. Limited Slip Rear Axle Service
. Tire Rotation
. Wheel Alignment/Balance
. Wiper Inserts
are covered by the New Vehicle
Limited Warranty for up to
7,500 miles; any replacement after
7,500 miles is considered
maintenance and is not covered as
part of the New Vehicle Limited
Warranty. Keyless Entry batteries
(or other remote transmitter/receiver
batteries) and exterior incandescent
bulbs are covered for up to
12 months only; any replacement
after 12 months is considered

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S-13336102) - 2020 - crc - 12/7/18
New Vehicle Limited Warranty 9
maintenance and is not covered as
part of the New Vehicle Limited
Warranty. The New Vehicle Limited
Warranty only covers components
when replacement or repair of these
components is the result of a defect
in material or workmanship.
Extra Expenses
Economic loss or extra expense is
not covered.
Examples include:
.Inconvenience
. Lodging, meals, or other travel
costs
. Loss of vehicle use
. Payment for loss of time or pay
. State or local taxes required on
warranty repairs
. Storage
Other Terms : This warranty gives
you specific legal rights and you
may also have other rights which
vary from state to state. GM does not authorize any person
to create for it any other obligation
or liability in connection with these
vehicles.
Any implied warranty of
merchantability or fitness for a
particular purpose applicable to
this chassis is limited in duration
to the duration of this written
warranty. Performance of repairs
and needed adjustments is the
exclusive remedy under this
written warranty or any implied
warranty. GM shall not be liable
for incidental or consequential
damages, such as, but not limited
to, lost wages or vehicle rental
expenses, resulting from breach
of this written warranty or any
implied warranty.*
* Some states do not allow
limitations on how long an implied
warranty will last or the exclusion or
limitation of incidental or
consequential damages, so the
above limitations or exclusions may
not apply to you.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S-13336102) - 2020 - crc - 12/7/18
10 Things to Know About the New Vehicle Limited Warranty
Warranty Repairs–
Component Exchanges
In the interest of customer
satisfaction, Chevrolet may offer
exchange service on some vehicle
components. This service is
intended to reduce the amount of
time your vehicle is not available for
use due to repairs. Components
used in exchange are service
replacement parts that may be new,
remanufactured, or refurbished.
Remanufactured parts meet
Chevrolet approved service part
requirements and are made from
previously used components in a
process that involves disassembly,
inspection, cleaning, update of
software and replacement of parts
as appropriate, testing and
reassembly.
Refurbished parts meet Chevrolet
approved service part requirements
and are previously used parts that
are inspected, cleaned, tested, and
repackaged. All exchange components used
meet Chevrolet standards and are
warranted the same as new
components. Examples of the types
of components that might be
serviced in this fashion include:
engine and transmission
assemblies, instrument cluster
assemblies, radios, compact disc
players, batteries, and powertrain
control modules.
Warranty Repairs
–Recycled
Materials
Environmental Protection Agency
(EPA) guidelines and Chevrolet
support the capture, purification,
and reuse of automotive air
conditioning refrigerant gases and
engine coolant. As a result, any
repairs Chevrolet may make to your
vehicle may involve the installation
of purified reclaimed refrigerant and
coolant.
Tire Service
Any authorized Chevrolet Low Cab
Forward Truck or tire dealer for your
brand of tires can assist you with
tire service. If, after contacting one of these dealers, you need further
assistance or you have questions,
contact the Chevrolet Customer
Assistance Center. The toll-free
telephone numbers are listed under
Customer Assistance Offices
029.
Aftermarket Engine
Performance Enhancement
Products and Modifications
Some aftermarket engine
performance products and
modifications promise a way to
increase the horsepower and torque
levels of your vehicle’s powertrain.
You should be aware that these
products may have detrimental
effects on the performance and life
of the engine, exhaust emission
system, transmission, and
drivetrain. The Powertrain has been
designed and built to offer industry
leading durability and performance
in the most demanding applications.
Engine power enhancement
products may enable the engine to
operate at horsepower and torque
levels that could damage, create
failure, or reduce the life of the
engine, engine emission system,

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S-13336102) - 2020 - crc - 12/7/18
Things to Know About the New Vehicle Limited Warranty 11
transmission, and drivetrain.
Damage, failure, or reduced life of
the engine, transmission, emission
system, drivetrain or other vehicle
components caused by aftermarket
engine performance enhancement
products or modifications may not
be covered under your new vehicle
limited warranty.
After-Manufacture
“Rustproofing”
Your Low Cab Forward Truck was
designed and built to resist
corrosion. Application of additional
rust-inhibiting materials is neither
necessary nor required under the
Sheet Metal Coverage. Chevrolet
makes no recommendations
concerning the usefulness or value
of such products.
Application of after-manufacture
rustproofing products may create an
environment which reduces the
corrosion resistance built into your
vehicle. Repairs to correct damage
caused by such applications are not
covered under your New Vehicle
Limited Warranty.
Paint, Trim, and Appearance
Items
Defects in paint, trim, upholstery,
or other appearance items are
normally corrected during new
vehicle preparation. If you find any
paint or appearance concerns,
advise your Chevrolet Low Cab
Forward dealer as soon as possible.
Your owner manual has instructions
regarding the care of these items.
Vehicle Operation and Care
Considering the investment you
have made in your Chevrolet, we
know you will want to operate and
maintain it properly. We urge you to
follow the maintenance instructions
in your owner manual.
If you have questions on how to
keep your vehicle in good working
condition, see your Chevrolet Low
Cab Forward dealer, the place many
customers choose to have their
maintenance work done. You can
rely on your Chevrolet Low Cab
Forward dealer to use the proper
parts and repair practices.
Maintenance and Warranty
Service Records
Retain receipts covering
performance of regular
maintenance. Receipts can be very
important if a question arises as to
whether a malfunction is caused by
lack of maintenance or a defect in
material or workmanship.
A“Maintenance Record” is provided
in the maintenance schedule
section of the owner manual for
recording services performed.
The servicing Chevrolet Low Cab
Forward dealer can provide a copy
of any warranty repairs for your
records.
Chemical Paint Spotting
Some weather and atmospheric
conditions can create a chemical
fallout. Airborne pollutants can fall
upon and adhere to painted
surfaces on your vehicle. This
damage can take two forms:
blotchy, ring-shaped discolorations,
and/or small irregular dark spots
etched into the paint surface.