Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
Introduction 3
{Danger
Danger indicates a hazard with a
high level of risk which will result
in serious injury or death.
{Warning
Warning indicates a hazard that
could result in injury or death.
Caution
Caution indicates a hazard that
could result in property or vehicle
damage.
A circle with a slash through it is a
safety symbol which means“Do
not,” “Do not do this,” or“Do not let
this happen.”
Symbols
The vehicle has components and
labels that use symbols instead of
text. Symbols are shown along with
the text describing the operation or
information relating to a specific
component, control, message,
gauge, or indicator.
M: Shown when the owner ’s
manual has additional instructions
or information.
*: Shown when the service
manual has additional instructions
or information.
0: Shown when there is more
information on another page —
“see page.” Vehicle Symbol Chart
Here are some additional symbols
that may be found on the vehicle
and what they mean. See the
features in this manual for
information.
u:
Air Conditioning System
G:Air Conditioning Refrigerant Oil
9:Airbag Readiness Light
!:Antilock Brake System (ABS)
$:Brake System Warning Light
9:Dispose of Used Components
Properly
P: Do Not Apply High Pressure
Water
B: Engine Coolant Temperature
_: Flame/Fire Prohibited
H:Flammable
[:Forward Collision Alert
R: Fuse Block Cover Lock
Location
+: Fuses
j:ISOFIX/LATCH System Child
Restraints
Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
30 Seats and Restraints
Seats and
Restraints
Head Restraints
Head Restraints . . . . . . . . . . . . . . . 31
Front Seats
Seat Adjustment . . . . . . . . . . . . . . . 34
Power Seat Adjustment . . . . . . . . 35
Lumbar Adjustment . . . . . . . . . . . . 36
Reclining Seatbacks . . . . . . . . . . . 36
Memory Seats . . . . . . . . . . . . . . . . . 37
Heated and Ventilated FrontSeats . . . . . . . . . . . . . . . . . . . . . . . . . 40
Rear Seats
Rear Seats . . . . . . . . . . . . . . . . . . . . 42
Seat Belts
Seat Belts . . . . . . . . . . . . . . . . . . . . . 43
How to Wear Seat BeltsProperly . . . . . . . . . . . . . . . . . . . . . . 44
Lap-Shoulder Belt . . . . . . . . . . . . . 46
Seat Belt Use During Pregnancy . . . . . . . . . . . . . . . . . . . . 49
Seat Belt Extender . . . . . . . . . . . . . 50
Safety System Check . . . . . . . . . . 50
Seat Belt Care . . . . . . . . . . . . . . . . . 50 Replacing Seat Belt System
Parts after a Crash . . . . . . . . . . . 51
Airbag System
Airbag System . . . . . . . . . . . . . . . . . 51
Where Are the Airbags? . . . . . . . 53
When Should an AirbagInflate? . . . . . . . . . . . . . . . . . . . . . . . 54
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . 55
How Does an Airbag Restrain? . . . . . . . . . . . . . . . . . . . . . 56
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . 56
Passenger Sensing System . . . 57
Servicing the Airbag-Equipped Vehicle . . . . . . . . . . . . . . . . . . . . . . . 62
Adding Equipment to the Airbag-Equipped Vehicle . . . . . 62
Airbag System Check . . . . . . . . . . 63
Replacing Airbag System Parts after a Crash . . . . . . . . . . . . . . . . . 63
Child Restraints
Older Children . . . . . . . . . . . . . . . . . 64
Infants and Young Children . . . . 65
Child Restraint Systems . . . . . . . 68
Where to Put the Restraint . . . . . 69
Lower Anchors and Tethers forChildren (LATCH System) . . . . 70 Replacing LATCH System Parts
After a Crash . . . . . . . . . . . . . . . . . 78
Securing Child Restraints (With the Seat Belt in the
Rear Seat) . . . . . . . . . . . . . . . . . . . 78
Securing Child Restraints (With the Seat Belt in the
Front Seat) . . . . . . . . . . . . . . . . . . . 80
Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
Seats and Restraints 33
On some models, the rear head
restraints can be folded forward to
allow for better visibility when the
rear seat is unoccupied. To fold the
head restraint, grasp the top of the
head restraint and pull the head
restraint forward and down until it
locks in place.
When an occupant or child restraint
is in the seat, always return the
head restraint to the full upright
position. Push down on the head
restraint to release the locking
mechanism. Then, pull the head
restraint up and push it rearward
until it is in the full upright position.Always adjust the head restraint so
that the top of the restraint is at the
same height as the top of the
occupant's head.
The rear seat outboard head
restraints are not intended to be
removed. If removal is required see
your dealer for assistance with
removal. In the event of an
emergency, the following can be
used as removal and installation
instructions. Store the removed
head restraints in a secure place.
Reinstall the head restraints before
the seating position is occupied.
Head Restraint Removal and
Reinstallation
To remove the head restraint:
1. Partially fold the seatback forward. See Rear Seats042
for additional information.
2. Press both buttons on the head
restraint posts at the same
time, and pull up on the head
restraint.
3. Store the head restraint in a secure place.
{Warning
With head restraints that are not
installed and adjusted properly,
there is a greater chance that
occupants will suffer a neck/
spinal injury in a crash. Do not
(Continued)
Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
Seats and Restraints 35
2. Slide the seat to the desiredposition and release the
handle.
3. Try to move the seat back and forth to be sure it is locked in
place.
Seat Height Adjuster
Press and hold the top or bottom of
the switch to raise or lower the seat.
Release the switch when the
desired height is reached.
Power Seat Adjustment
{Warning
You can lose control of the
vehicle if you try to adjust a driver
seat while the vehicle is moving.
Adjust the driver seat only when
the vehicle is not moving.
{Warning
The power seats will work with
the ignition off. Children could
operate the power seats and be
injured. Never leave children
alone in the vehicle.
To adjust the seat:
.Move the seat forward or
rearward by sliding the control
forward or rearward.
. Raise or lower the front part of
the seat cushion by moving the
front of the control up or down.
. Raise or lower the seat by
moving the rear of the control up
or down.
To adjust the seatback, see
Reclining Seatbacks 036.
To adjust the lumbar support, see
Lumbar Adjustment 036.
Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
42 Seats and Restraints
Rear Seats
Rear Seat Reminder
If equipped, the message REAR
SEAT REMINDER LOOK IN REAR
SEAT displays under certain
conditions indicating there may be
an item or passenger in the rear
seat. Check before exiting the
vehicle.
This feature will activate when a
second row door is opened while
the vehicle is on or up to 10 minutes
before the vehicle is turned on.
There will be an alert when the
vehicle is turned off. The alert does
not directly detect objects in the rear
seat; instead, under certain
conditions, it detects when a rear
door is opened and closed,
indicating that there may be
something in the rear seat.
The feature is active only once each
time the vehicle is turned on and off,
and will require reactivation by
opening and closing the second row
doors. There may be an alert even
when there is nothing in the rear
seat; for example, if a child enteredthe vehicle through the rear door
and left the vehicle without the
vehicle being shut off.
The feature can be turned on or off.
See
Vehicle Personalization 0113.
Folding the Seatback
Either side of the seatback can be
folded for more cargo space. Fold a
seatback only when the vehicle is
not moving.
Caution
Folding a rear seat with the seat
belts still fastened may cause
damage to the seat or the seat
belts. Always unbuckle the seat
belts and return them to their
normal stowed position before
folding a rear seat.
To fold the seatback:
Rear Seat with Folding Head
Restraints Shown, Non-Folding Head Restraints Similar
1. Lift the lever on top of the seatback to unlock it.
A tab near the seatback lever
raises when the seatback is
unlocked.
2. Fold the seatback forward.
Repeat the steps to fold the
other seatback, if desired.
Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
44 Seats and Restraints
Warning (Continued)
passengers to ride in any area of
the vehicle that is not equipped
with seats and seat belts.
Always wear a seat belt, and
check that all passenger(s) are
restrained properly too.
This vehicle has indicators as a
reminder to buckle the seat belts.
See Seat Belt Reminders 0100.
Why Seat Belts Work
When riding in a vehicle, you travel
as fast as the vehicle does. If the
vehicle stops suddenly, you keep
going until something stops you.
It could be the windshield, the
instrument panel, or the seat belts!
When you wear a seat belt, you and
the vehicle slow down together.
There is more time to stop because
you stop over a longer distance and,
when worn properly, your strongest
bones take the forces from the seat
belts. That is why wearing seat belts
makes such good sense.
Questions and Answers About
Seat Belts
Q: Will I be trapped in the vehicle
after a crash if I am wearing a
seat belt?
A: You could be—whether you are
wearing a seat belt or not. Your
chance of being conscious
during and after a crash, so you
can unbuckle and get out, is
much greater if you are belted. Q: If my vehicle has airbags, why
should I have to wear seat
belts?
A: Airbags are supplemental
systems only. They work with
seat belts —not instead of them.
Whether or not an airbag is
provided, all occupants still have
to buckle up to get the most
protection.
Also, in nearly all states and in
all Canadian provinces, the law
requires wearing seat belts.
How to Wear Seat Belts
Properly
Follow these rules for everyone's
protection.
There are additional things to know
about seat belts and children,
including smaller children and
infants. If a child will be riding in the
vehicle, see Older Children 064 or
Infants and Young Children 065.
Review and follow the rules for
children in addition to the following
rules.
Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
Seats and Restraints 47
2. Pick up the latch plate and pullthe belt across you. Do not let
it get twisted.
The lap-shoulder belt may lock
if you pull the belt across you
very quickly. If this happens, let
the belt go back slightly to
unlock it. Then pull the belt
across you more slowly.
If the shoulder portion of a
passenger belt is pulled out all
the way, the child restraint
locking feature may be
engaged. See Child Restraint
Systems 068. If this occurs, let
the belt go back all the way
and start again. If the locking feature stays engaged after
letting the belt go back to
stowed position on the seat,
move the seat rearward or
recline the seat until the
shoulder belt retractor lock
releases.
If the webbing locks in the latch
plate before it reaches the
buckle, tilt the latch plate flat to
unlock.
3. Push the latch plate into the
buckle until it clicks.
Pull up on the latch plate to
make sure it is secure. If the
belt is not long enough, see
Seat Belt Extender 050.
Position the release button on
the buckle so that the seat belt
could be quickly unbuckled if
necessary.
4. If equipped with a shoulder belt height adjuster, move it to the
height that is right for you. See
“Shoulder Belt Height Adjuster”
Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
Seats and Restraints 49
Push down on the release button
and move the height adjuster to the
desired position. The adjuster can
be moved up by pushing the slider/
trim up. After the adjuster is set to
the desired position, try to move it
down without pushing the release
button to make sure it has locked
into position.
Seat Belt Pretensioners
This vehicle has seat belt
pretensioners for the front outboard
occupants. Although the seat belt
pretensioners cannot be seen, they
are part of the seat belt assembly.
They can help tighten the seat belts
during the early stages of a
moderate to severe frontal, near
frontal, or rear crash if the threshold
conditions for pretensioner
activation are met. Seat belt
pretensioners can also help tighten
the seat belts in a side crash or
rollover event.
Pretensioners work only once. If the
pretensioners activate in a crash,
the pretensioners and probably
other parts of the vehicle's seat beltsystem will need to be replaced.
See
Replacing Seat Belt System
Parts after a Crash 051.
Do not sit on the outboard seat belt
while entering or exiting the vehicle
or at any time while sitting in the
seat. Sitting on the seat belt can
damage the webbing and hardware.
Rear Seat Belt Comfort Guides
Rear seat belt comfort guides may
provide added seat belt comfort for
older children who have outgrown
booster seats and for some adults.
When installed on a shoulder belt,
the comfort guide positions the belt
away from the neck and head.
Comfort guides are available
through your dealer for the rear
outboard seating positions.
Instructions are included with the
comfort guides.
Seat Belt Use During
Pregnancy
Seat belts work for everyone,
including pregnant women. Like all
occupants, they are more likely to
be seriously injured if they do not
wear seat belts.
A pregnant woman should wear a
lap-shoulder belt, and the lap
portion should be worn as low as
possible, below the rounding,
throughout the pregnancy.
The best way to protect the fetus is
to protect the mother. When a seat
belt is worn properly, it is more likely