2020 CADILLAC ESCALADE remote start

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
324 VEHICLE CARE
{Warning
An electric fan can start up even
when the engine is not running and
can injure you. Keep hands,
clothing, and tools away from any
underhood electric fan.
{Warning
Using a match near a battery can
cause battery gas to explode. People
have been hurt doing this, and
some have been blinded. Use a
flashlight if you need more light.
Battery fluid contains acid that can
burn you. Do not get it on you.
If you accidentally get it in your
eyes or on your skin, flush the place
with water and get medical help
immediately.
{Warning
Fans or other moving engine parts
can injure you badly. Keep your
hands away from moving parts
once the engine is running.
5. Check that the jumper cables do not have loose or missing
insulation. If they do, you could
get a shock. The vehicles could
be damaged too.
Before you connect the cables,
here are some basic things you
should know. Positive (+) will go
to positive (+) or to a remote
positive (+) terminal if the
vehicle has one. Negative (−) will
go to a heavy, unpainted metal
engine part or to a remote
negative (−) terminal if the
vehicle has one.
Do not connect positive (+) to
negative (−) or you will get a
short that would damage the
battery and maybe other parts
too. And do not connect the negative (−) cable to the negative
(−) terminal on the dead battery
because this can cause sparks.
6. Connect the red positive (+) cable
to the positive (+) terminal of the
vehicle with the dead battery.
7. Do not let the other end touch metal. Connect it to the
positive (+) terminal of the good
battery. Use a remote positive (+)
terminal if the vehicle has one.
8. Connect the black negative (−) cable to the negative (−) terminal
of the good battery. Use a remote
negative (−) terminal if the
vehicle has one.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
360 CUSTOMER INFORMATION
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.
In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any
changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges ™
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station. .
Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification before
this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with a spare tire.
The spare tire, if equipped, must
be in good condition and properly
inflated. It is your responsibility
for the repair or replacement of
the tire if it is not covered by the
warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Service: If your trip is interrupted
due to a warranty failure,

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
ONSTAR 371
Or
.Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of the
vehicle's key operating systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available 24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or respond
to an AMBER Alert.
. Get assistance in severe weather
or other crisis situations and find
evacuation routes.
OnStar Services
Emergency
Emergency Services require an active
safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor who
is immediately connected in to the
vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and relay
important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider to
help with a flat tire, a battery jump,
or an empty gas tank.
Security
If equipped, OnStar provides these
services:
. With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block the
engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work with
law enforcement to gradually slow
the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the vehicle.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
ONSTAR 373
Services for People with
Disabilities
Advisors provide services to help with
physical disabilities and medical
conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc., that
meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to communicate
to deaf, hard-of-hearing,
or speech-impaired customers while in
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor and
OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTY mode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote Door
Unlock or Stolen Vehicle Assistance
after the vehicle has been off
continuously for 10 days without an
ignition cycle. If the vehicle has not
been started for 10 days, OnStar can
contact Roadside Assistance or a
locksmith to help gain access to the
vehicle.
Global Positioning System (GPS)
. Obstruction of the GPS can occur
in a large city with tall buildings;
in parking garages; around
airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals are
not available, the OnStar system
should still operate to call OnStar.
However, OnStar could have
difficulty identifying the exact
location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
CONNECTED SERVICES 379
On some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app
to compatible Apple and Android
smartphones. Cadillac users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map (U.S.
market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped. .
Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Cadillac on social
media.
Features are subject to change. For
myCadillac mobile app information
and compatibility, see my.cadillac.com.
An active OnStar or connected service
plan may be required. A compatible
device, factory-installed remote start,
and power locks are required. Data
rates apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to unlock
the doors or sound the horn and flash
the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on your
route, help locate hotels, or book a
room. These services vary by market.
Diagnostics
By monitoring and reporting on the
vehicle’s key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for details
and system limitations. Features are
subject to change. For updates on
feature capabilities, see
my.cadillac.com. Message and data
rates may apply.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
INDEX 387
PersonalizationVehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Power Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Protection, Battery . . . . . . . . . . . . . . . . 155
Retained Accessory (RAP) . . . . . . . . 188
Seat Adjustment . . . . . . . . . . . . . . . . . . . . 42
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Power Assist Steps . . . . . . . . . . . . . . . . . . . 28
Pregnancy, Using Seat Belts . . . . . . . . . 65
Privacy
Vehicle Data Recording . . . . . . . . . . 367
Program Courtesy Transportation . . . . . . . . . 362
Prohibited Fuels . . . . . . . . . . . . . . . . . . . . 234
Proposition 65 Warning,
California . . . . . . . . . . . . . . .256, 273, 322, Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . 365
R
Radio Frequency Statement . . . . . . . . 366
Reading Lamps . . . . . . . . . . . . . . . . . . . . . 154
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275 Rear Axle (cont'd)
Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Rear Camera Mirror . . . . . . . . . . . . . . . . . 34
Rear Climate Control System . . . . . . 162
Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Rear Storage . . . . . . . . . . . . . . . . . . . . . . . . 101
Rear Vision Camera (RVC) . . . . . . . . . 219
Rear Window Washer/Wiper . . . . . . . 107
Rearview Mirrors Automatic Dimming . . . . . . . . . . . . . . . . 34
Reclining Seatbacks . . . . . . . . . . . . . . . . . 45
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . . . . . 349
Records Maintenance . . . . . . . . . . . . . . . . . . . . . . 351
Recreational Vehicle Towing . . . . . . . 326
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Remote Vehicle Start . . . . . . . . . . . . . . . . 15
Replacement Glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Replacement Parts (cont'd)
Maintenance . . . . . . . . . . . . . . . . . . . . . . 350
Replacing Airbag System . . . . . . . . . . . . 78
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . . . . . . . . . . . . 94
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . . . . . 66
Reporting Safety Defects Canadian Government . . . . . . . . . . . . 367
General Motors . . . . . . . . . . . . . . . . . . . 367
U.S. Government . . . . . . . . . . . . . . . . . . 366
Restraints Where to Put . . . . . . . . . . . . . . . . . . . . . . . . 85
Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . . . . . . . . 188
Reverse Tilt Mirrors . . . . . . . . . . . . . . . . . 33
Ride Control Systems Magnetic . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Roads Driving, Wet . . . . . . . . . . . . . . . . . . . . . . . 175
Roadside Service . . . . . . . . . . . . . . . . . . . . 360
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Roof Rack System . . . . . . . . . . . . . . . . . . 103
Rotation, Tires . . . . . . . . . . . . . . . . . . . . . . 304
Routing, Engine Drive Belt . . . . . . . . . 355
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
388 INDEX
S
Safety Defects ReportingCanadian Government . . . . . . . . . . . . 367
General Motors . . . . . . . . . . . . . . . . . . . 367
U.S. Government . . . . . . . . . . . . . . . . . . 366
Safety Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Safety System Check . . . . . . . . . . . . . . . . 66
Scheduling Appointments . . . . . . . . . . 361
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . 60
Reminders . . . . . . . . . . . . . . . . . . . . . . . . . 119
Replacing after a Crash . . . . . . . . . . . . . 66
Use During Pregnancy . . . . . . . . . . . . . . 65
Seats Head Restraints . . . . . . . . . . . . . . . . . . . . . 41
Heated, Rear . . . . . . . . . . . . . . . . . . . . . . . . 50
Lumbar Adjustment, Front . . . . . . . . . 43
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Power Adjustment, Front . . . . . . . . . . 42
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Reclining Seatbacks . . . . . . . . . . . . . . . . 45
Second Row . . . . . . . . . . . . . . . . . . . . . . . . . 51
Third Row Seat . . . . . . . . . . . . . . . . . . . . . 55
Second Row Seats . . . . . . . . . . . . . . . . . . . 51 Securing Child Restraints . . . . . . . 94, 96
Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Vehicle Alarm . . . . . . . . . . . . . . . . . . . . . . . 28
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Accessories andModifications . . . . . . . . . . . . . . . . . . . . 257
Doing Your Own Work . . . . . . . . . . . 257
Maintenance Records . . . . . . . . . . . . 351
Maintenance, General Information . . . . . . . . . . . . . . . . . . . . . . 338
Parts Identification . . . . . . . . . . . . . . . 352
Scheduling Appointments . . . . . . . . 361
Service Electric Parking Brake
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Services Special Application . . . . . . . . . . . . . . . 345
Servicing the Airbag . . . . . . . . . . . . . . . . . 77
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . . . . . 275
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Out of Park . . . . . . . . . . . . . . . . . . . . . . . . 189
Side Blind Zone Alert (SBZA) . . . . . . 230
Signals, Turn and Lane-Change . . . . 152 Special Application Services . . . . . . . 345
Specifications and Capacities . . . . . . 353
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . 117
Sport Mode Light . . . . . . . . . . . . . . . . . . . 125
StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Start Assist, Hill . . . . . . . . . . . . . . . . . . . . 202
Start Vehicle, Remote . . . . . . . . . . . . . . . 15
Starter Switch Check . . . . . . . . . . . . . . . 275
Starting the Engine . . . . . . . . . . . . . . . . . 185
Steering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Heated Wheel . . . . . . . . . . . . . . . . . . . . . 105
Wheel Adjustment . . . . . . . . . . . . . . . . 105
Wheel Controls . . . . . . . . . . . . . . . . . . . 105
Steering Column Lock . . . . . . . . . . . . . . . 30
Steps Power Assist . . . . . . . . . . . . . . . . . . . . . . . . 28
Storage Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Storage Areas Armrest . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Center Console . . . . . . . . . . . . . . . . . . . . 102
Convenience Net . . . . . . . . . . . . . . . . . . 102
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . 100
Instrument Panel . . . . . . . . . . . . . . . . . 100
Roof Rack System . . . . . . . . . . . . . . . . 103
Sunglasses . . . . . . . . . . . . . . . . . . . . . . . . . 101
Storage Compartments . . . . . . . . . . . . . 100

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
390 INDEX
Universal Remote System (cont'd)Programming . . . . . . . . . . . . . . . . . . . . . . 145
Using This Manual . . . . . . . . . . . . . . . . . . . . 2
V
Vehicle Alarm System . . . . . . . . . . . . . . . . . . . . . . . 28
Canadian Owners . . . . . . . . . . . . . . . . . . . . 2
Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Identification Number (VIN) . . . . . 352
Load Limits . . . . . . . . . . . . . . . . . . . . . . . 178
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Personalization . . . . . . . . . . . . . . . . . . . 136
Remote Start . . . . . . . . . . . . . . . . . . . . . . . . 15
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Speed Messages . . . . . . . . . . . . . . . . . . . 136
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Vehicle Ahead Indicator . . . . . . . . . . . . 126
Vehicle Care Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 297
Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
Vehicle Security Steering Column Lock . . . . . . . . . . . . . . 30
Ventilation, Air . . . . . . . . . . . . . . . . . . . . . 163
Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
W
Warning Brake System Light . . . . . . . . . . . . . . . 123
Caution and Danger . . . . . . . . . . . . . . . . . 2
Warning Lights, Gauges, and
Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Warnings Hazard Flashers . . . . . . . . . . . . . . . . . . . 152
Washer Fluid . . . . . . . . . . . . . . . . . . . . . . . . 271
Wheels Alignment and Tire Balance . . . . . 309
Different Size . . . . . . . . . . . . . . . . . . . . . . 307
Replacement . . . . . . . . . . . . . . . . . . . . . . 309
When It Is Time for New Tires . . . . 305
Where to Put the Restraint . . . . . . . . . 85
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Windshield Replacement . . . . . . . . . . . . . . . . . . . . . . 277
Wiper/Washer . . . . . . . . . . . . . . . . . . . . . 105
Winter Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Winter Driving Mode Light . . . . . . . . 125
Winter Tires . . . . . . . . . . . . . . . . . . . . . . . . . 292
Wiper Blade Replacement . . . . . . . . . . 276
Wipers Rear Washer . . . . . . . . . . . . . . . . . . . . . . 107
Wireless Charging . . . . . . . . . . . . . . . . . . 111