2020 AUDI Q7 maintenance

Table of contents


Audi smartphone interface...... Z23,
Setup... eect ee 223
TrOuUBLESHOOtING wees « & wees « 2 eos so eee 224
Additional settings.............. 225
System settingS.......0seeecceeveees 225
Connected devices ...... 0.0... 000 e eee 226
Legalinformation..................5 227
Maintenance and Care........... 229
Checking and Filling............. 229
Fuel... 2. cece eee eee eee eee 229
Refuelingjecs ss sees se ane + eeee § s peme 230
Emissions control system...........4. 232
Engine compartment................. 233
ERGINGOtls seus 2 x seme « ¥ neue =e oRBER Fae 236
Cooling:system . « sscses v < ssesens vo eevee so ave 239
Brake fluid... 2... eee eee eee 241
Electrical SySteMi wis ¢ scm ae mews eg ey 242
Battery: « & cess 6 6 ceva © 5 mews « wenn ¥ © oi 242
Windshield washer system...........- 244
Service interval display............... 245
Wheels ........ 0... eee 246
Wheels and Tires . . 246
Tire pressure monitoring system....... 263
RUMMFLAR EINES: « cose = x once 2m seuse = 0 sees 265
Care and cleaning................ 267
General
information wo. ceo saeco es 267
Car washes...............2..20.00005 267
Cleaning and care information......... 268
Taking your vehicle out of service....... 272
Troubleshooting................. 273
Emergency assistance........... 273
General information................. 273
EQUIPITICNE sass ¢ ¢ eens + eeen a 3 ces 3s He 273
Tire mobility kit ose: <2 cere ae eee se ees 273
Replacing wheels..............000005 275
Jump starting.....................0. 278
TOWING scsvss = ¢ wesos « § eeons & 2 Keres 4 = HES 280
Fuses and bulbs.................. 283
FUSES an + x css 5 © ames + © eRe = Beem He 283
BULDSisi0e svowave 4 6 oniuen a a stants a Hanon w 8 ave 287
Customer information........... 288
Data privacy..................000. 288
Image recording............seeeeeees 288
Datamemoniesy. « s sscams sv sume ov ene a 0s 288
Transmitted information.............. 289
Accessories and technical
CHANGES... 1... eee eee eee 292
Warranty......... 00-000. e eee eee 292
Audi Literature Shop..............00. 292
Driving in other countries............. 292
Maintenance, repairs, and technical
MOGIFIcAatIONS vase x x mem = x saw x 2 sue 292
Accessories and parts................ 294
Reporting Safety Defects.............. 294
Declaration of compliance for
telecommunications equipment and
electronic systems............---0000- 295
Technical data..................8. 297
Identification data................00. 297
Vehicle dataiscs: = s xews 2s eens sp oes ye 297
Index... 0.2... eee 299

4M1012721BA
Opening and closing

Data in the vehicle key
When driving, service and maintenance-relevant
data is continuously stored in your vehicle key. An
authorized Audi dealer or authorized Audi Service
Facility can read out this data and tell you about
the work your vehicle needs.

Z\ WARNING

Follow the safety precautions > page 30.

@) Note
Protect the key against high temperatures
and direct sunlight.
@ For the sake of the environment
‘© Do not dispose of vehicle keys in household
trash. They contain materials that can be re-
cycled. Contact an authorized Audi dealer or
authorized Audi Service Facility for more in-
formation.
@ Tips
— The vehicle key function can be temporarily
disrupted by interference from transmitters
near the vehicle working in the same fre-
quency range (such as a mobile device or ra-
dio equipment). Always check if your vehicle
is locked.
— Applies to MMI: You can view the number of
keys programmed to the vehicle by selecting
on the home screen: VEHICLE > Settings &
Service > Vehicle information.
— For an explanation on conformity with the
FCC regulations in the United States and the
Industry Canada regulations, see
=> page 295.
Unlocking and locking the vehicle

[RAZ-0025)
SS wy

Fig. 25 Door handle: sensor for locking
You can unlock and lock your vehicle using either
the buttons on the vehicle key or using the sen-
sors* in the door handles. The settings in the
MMI specify which doors will unlock > page 31.
Unlocking or locking using the vehicle key
buttons
> To unlock the vehicle, press the @ button
=> page 34, fig. 24.
> To lock the vehicle, press the fj button once.
Unlocking or locking using the sensors
Applies to: vehicles with convenience key
> To unlock a door or the luggage compartment
lid, grasp the door handle or luggage compart-
ment lid handle.
> To lock the vehicle, close the doors and touch
the outer sensor on the door handle once
=> fig. 25. Do not grasp the door handle while
locking the vehicle, or else the vehicle will not
lock. The door cannot be opened for a brief pe-
riod directly after locking it. This way you have
the opportunity to check if the doors locked
correctly.

ZX WARNING

Follow the safety precautions > page 30.

@) Tips
— Only use the vehicle key when you can see
the vehicle.
— The vehicle can only be locked when the "P”
selector lever position is engaged.
35

Driving

mode. If you turn the engine off, you will not be
able to select any other gears after restarting the
engine. Drive to an authorized Audi dealer or au-
thorized Audi Service Facility immediately to have
the malfunction corrected.
fi Selector lever: malfunction! You can contin-
ue driving. Please contact Service
There is a system malfunction in the selector lev-
er. Drive immediately to an authorized Audi deal-
er or authorized Audi Service Facility to have the
malfunction repaired.
| Selector lever: malfunction! Gear change on-
ly possible if using both shift paddles.
There is a system malfunction in the selector lev-
er. You can continue driving with restricted func-
tion. The selector lever is not working. Gears can
only be selected by tapping both shift paddles at
the same time when the vehicle is stationary. The
“P” gear is automatically engaged when you turn
off the engine. Drive to an authorized Audi dealer
or authorized Audi Service Facility immediately to
have the malfunction corrected.
fs} P button: malfunction! Auto P when engine
off. Please contact Service
There is a malfunction in the "P" button on the
selector lever. The “P” gear is automatically en-
gaged when you turn off the engine. Drive to an
authorized Audi dealer or authorized Audi Service
Facility immediately to have the malfunction cor-
rected.
fs} Danger of rolling away! P not possible.
Please apply parking brake
The parking lock was released using the emer-
gency release > page 98 or can no longer be en-
gaged. Drive to an authorized Audi dealer or au-
thorized Audi Service Facility immediately to have
the malfunction corrected.
Move selector lever to automatic position
The transmission has switched out of tiptronic
mode. Switch back to automatic mode with the
selector lever > page 98.
100
Drive system
A new vehicle must be broken in within the first
1,000 miles (1,500 km) so that all moving parts
work smoothly together, which helps to increase
the service life of the engine and other drive com-
ponents.
Do not drive higher than two-thirds of the maxi-
mum permitted engine RPM during the first 600
miles (1,000 km) and do not use full accelera-
tion. The engine can be increased RPM gradually
during the next 300 miles (500 km).
(eT eee LL Maal Meas Ms LENS Alla)
Applies to: vehicles with a conventional drive system or a mild
hybrid drive system
Vehicles with a conventional or mild hybrid drive
system are powered by a combustion engine. It
uses fuel to recover energy.
Vehicles with a mild hybrid drive system have ad-
ditional battery technology.
airless Ned e(aeLN
driving
Your driving style greatly influences the amount
of fuel and energy consumed, the environmental
impact, and the wear on the engine, brakes, and
tires. Note the following information for efficient
and environmentally-conscious driving:
— Turn off electrical equipment that is not need-
ed, for example seat heating*.
— Anticipate upcoming traffic situations while
driving to avoid unnecessary acceleration and
braking.
— Avoid driving at high speeds.
— Avoid adding extra weight to the vehicle if pos-
sible, for example by not leaving roof racks or
bike racks installed when they are not needed.
— Make sure the tire pressure is correct.
— Have maintenance performed regularly on the
vehicle.
— Do not drive with winter tires during the summ-
er.

Navigation

Map updates settings
Applies to: vehicles with a navigation system and Audi con-
nect
Infotainment
» Applies to MMI: Select on the home screen:
SETTINGS > System maintenance.
Automatic online map update: when the func-
tion is switched on, map updates will be auto-
matically downloaded and installed.
©) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 178.
Traffic information
Introduction
Applies to: vehicles with navigation system
a) a)
Fi Delay along the route: 30 Min
i Possible saved time: 15 Min
al (coy 2
(coe)
Cs
Fig. 150 Upper display: traffic information overview
Open traffic information
Requirement: the map must be displayed
=> page 193.
> Press @) > page 192, fig. 146.
Display traffic report details
> Press on the traffic report @) > fig. 150.
> To display the previous or next traffic report,
press < or.
The following information can be displayed
> fig. 150:
@ Amessage will appear if the MMI calculates a
better route for the current route guidance.
More
information can be found under
=> page 198.
@ Atraffic message is displayed. The distance
to the hazardous area is calculated from the
current vehicle position.
198

@® The traffic messages are only shown when
route guidance is active. Press ona line to
display details about it.
C) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@© in General information on page 178.
G) Tips
— Particularly critical traffic information, such
as warnings about wrong-way drivers, is au-
tomatically displayed as a notification.
— Traffic information is not available in some
countries.
Better route
Applies to: vehicles with navigation system
By receiving traffic, your MMI calculates a better
route if available and the possible time saved
compared to the current route. You can decide
which route you would like to use.
A notification will appear for several seconds if
your MMI calculates a better route for the cur-
rent route guidance.
A message will also appear in the traffic informa-
tion overview @) > page 198, fig. 150.
Accept better route
Requirement: a notification about a better route
must be displayed.
> Press F&. The better route is used for route
guidance and the route is recalculated. Or:
press the notification in the central area. The
better route with the calculated arrival time is
displayed > page 194, Alternative routes. Press
on a better route (for example @) > page 194,
fig. 149).

Additional settings

@) Tips
The volume is automatically adjusted to a pre-
set level when the MMI is switched on.
Bluetooth
> Applies to MMI: Select on the home screen:
SETTINGS > Connection settings > Bluetooth
Bluetooth
You can select a setting for visibility of the MMI
to other Bluetooth devices. To connect a new
Bluetooth device, the Visible setting must be se-
lected. If Invisible is selected, a Bluetooth con-
nection will only be possible with paired devices.
If Off is selected, no Bluetooth device can be con-
nected.
Bluetooth audio player
When this function is switched on, the profile
will load automatically when your Bluetooth au-
dio player is within range.
Bluetooth name
The MMI’s Bluetooth name is displayed and can
be changed.
Software update
> Applies to: MMI: Select on the home screen:
SETTINGS > System maintenance > Software
update.
> If necessary, insert a storage medium with the
update data into the corresponding drive
> page 221.
> Press Search for updates.
> Press on the desired update.
> Press Next.
> Follow the system instructions.

ZA WARNING
— Perform the installation only when the vehi-
cle is stationary. Otherwise, this increases
the risk of an accident
— If the installation fails, contact an author-
ized Audi dealer or authorized Audi Service
Facility immediately to have the malfunction

corrected.

226
@) Note
The connection costs for the software update
are included in the Audi connect pricing.
G) Tips
The length of the process depends on the size
of the update.
Factory default settings
> Applies to MMI: Select on the home screen:
SETTINGS > System maintenance > Restore
factory settings.
> Select the desired functions individually, or
> Select the option Select all.
> Press Apply. The settings will be reset. The key
user will remain stored.
> To also delete the key user, press Remove key
user.
> To completely delete a smartphone that is
paired with the Audi smartphone interface, re-
set Audi smartphone interface and Bluetooth.
(i) Tips
— Make sure that not only the settings were
deleted but also the stored data, if necessa-
ry.
— The system may restart when the settings
are reset. This may take a few minutes.
Connected devices
Connection manager
Requirement: the vehicle must be stationary and
the ignition must be switched on.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connected devices.
Possible menu items:
— Telephone 1
— Telephone 2
— Audio player
— WLAN hotspot
— Headset

4M1012721BA
Checking and Filling

@) Tips
The oil pressure warning 2 is not an oil level
indicator. Always check the oil level regularly.
Checking the engine oil level
The engine oil level can be checked in the MMI.
Follow the safety precautions > /\ in General in-
formation on page 233.
>» Park the vehicle on a level surface.
> Shut the engine off when it is warm.
> Switch only the ignition back on.
> Wait approximately two minutes.
> Applies to MMI: Select on the home screen: VE-
HICLE > Settings & Service > Oil level.
> Read the oil level in the display. Add engine oil
if the bar in the oil level indicator is just below
“min” > page 237.
@) Note
If the engine oil level is too low or too high,
there is a risk of engine damage.
G) Tips
The oil level indicator in the display is only an
informational display. If the oil level is too
low, a minimum oil warning appears in the in-
strument cluster. Add oil and close the hood.
The current oil level will be displayed on the
MMI the next time the ignition is switched on.
@) Tips
The engine oil consumption may be up to
0.5 quart/600 miles (0.5 liter/1,000 km), de-
pending on driving style and operating condi-
tions. Consumption may be higher during the
first 3,000 miles (5,000 km). The engine oil
level must be checked regularly. It is best to
check each time you refuel your vehicle and
before long drives.
— Because of the lubrication and cooling of
the engine, combustion engines consume
oil. The oil consumption varies depending
on the engine and may change during the
service life of the engine. Engines generally
consume more oil at the beginning during
the break-in period. Then oil consumption
stabilizes after the break-in period.
— Under normal conditions, oil consumption
depends on the quality and viscosity of the
oil, the engine RPM, the climate conditions,
and the road conditions. The dilution of oil
from condensation or fuel residue as well as
the age of the oil also play a role. Because
engine wear increases with mileage, oil con-
sumption will increase again over time until
it may be necessary to replace worn compo-
nents.
— Because all these variables play a role, it is
not possible to define an oil consumption
standard. Therefore, the oil level must be
checked regularly.
— If you believe that your engine has in-
creased its oil consumption, contact an au-
thorized Audi dealer or authorized Audi
Service Facility to determine the cause.
Please note that an exact oil consumption
measurement must be done with the neces-
sary care and accuracy and may take time.
An authorized Audi dealer or authorized
Audi Service Facility is trained in accurately
measuring the oil consumption.
— You can find information on engine oil and
engine oil capacities for the USA at www.
audiusa.com/help/maintenance, or for Can-
ada at www.audi.ca/ca/web/en/
customer-area/care-and-maintenance/
audi-service-schedules.html, or call
800-822-2834.

Adding engine o

B8K-2120



Fig. 167 Engine compartment: engine oil filling opening
cover (example)
237
>

Checking and Filling

Follow the safety precautions > page 233, Gener-
al information.
> Turn the engine off.
> Open the hood > page 234.
> Unscrew the cap %~ for the engine oil filler
opening > fig. 167.
> Carefully add 0.5 quart (0.5 liter) of the correct
oil > page 236.
> Close the engine oil filler opening cap.
> Close the hood > page 234.
> Restart the ignition after two minutes and read
the current oil level in the MMI > page 237,
Checking the engine oil level.
> Add more oil if necessary.

ZA\ WARNING
—When adding oil, do not let oil drip onto hot
engine components. This increases the risk
of a fire.
— You must close the cap on the oil filler open-
ing correctly so that oil does not leak out on-
to the hot engine and exhaust system when
the engine is running, because this is a fire
hazard.
— Always clean skin thoroughly if it comes into
contact with engine oil.
—
Engine oil is poisonous and must be kept out
of reach of children.
— Store the engine oil securely in the original
container.

() Note
— The New Vehicle Limited Warranty does not
cover damage or malfunctions if the recom-
mended intended use of the vehicle and
maintenance measures listed in the Audi
Owner's Manual and the Warranty & Main-
tenance Booklet were not followed.
— Only use high-grade engine oil that explicit-
ly meets the Audi oil quality standard for
your vehicle. Using another oil may cause
severe vehicle damage.
— Do not mix any additives with the engine oil.
Additives may cause engine damage that is
not covered by your New Vehicle Limited
Warranty.
238
@) For the sake of the environment
— Oil should never enter the sewer system or
come into contact with the ground.
— Follow the legal regulations in the country
where you are located when disposing of
empty oil containers.
Changing engine oil
We recommend having the oil changed at an au-
thorized Audi dealer or authorized Audi Service
Facility.
Follow the safety precautions > page 233, Gener-
al information.
The engine oil must be changed at the intervals
specified in the Warranty & Maintenance Book-
let. This is very important because the lubrication
function of the oil gradually declines during regu-
lar vehicle operation.
The engine oil should be changed more frequent-
ly under certain circumstances. Have the oil
changed more frequently if you often drive short
distances, your vehicle is predominantly in stop-
and-go traffic situations, is in very dusty environ-
ments, or is operated for long periods of time in
temperatures below zero.
Cleansing additives in the oil make fresh oil ap-
pear darker after the engine has run briefly. This
is normal and no reason to change the engine oil
more frequently than recommended.
Because correctly disposing of engine oil is diffi-
cult and special tools and technical knowledge
are needed for an oil change, having your engine
oil changed by an authorized Audi dealer or au-
thorized Audi Service Facility is recommended.
If you change the engine oil yourself, please note
the following important information:

ZA\ WARNING
If you change the engine oil on the vehicle
yourself, the following precautions must be
followed:
— Wear protective eyewear.
— Due to the risk of scalding, allow the engine
to cool down sufficiently.

Wheels

As an added safety feature, your vehicle has been
equipped with a tire pressure monitoring system
(TPMS) that illuminates a low tire pressure tell-
tale when one or more of your tires is significant-
ly under-inflated. Accordingly, when the low tire
pressure telltale illuminates, you should stop and
check your tires as soon as possible, and inflate
them to the proper pressure. Driving ona signifi-
cantly under-inflated tire causes the tire to over-
heat and can lead to tire failure. Under-inflation
also reduces fuel efficiency and tire tread life,
and may affect the vehicle's handling and stop-
ping
ability.
Please note that the TPMS is not a substitute for
proper tire maintenance, and it is the driver's re-
sponsibility to maintain correct tire pressure,
even if under-inflation has not reached the level
to trigger illumination of the TPMS low tire pres-
sure telltale.
Your vehicle has also been equipped with a TPMS
malfunction indicator to indicate when the sys-
tem is not operating properly. The TPMS mal-
function indicator is combined with the low tire
pressure telltale. When the system detects a
malfunction, the telltale will flash for approxi-
mately one minute and then remain continuously
illuminated. This sequence will continue upon
subsequent vehicle start-ups as long as the mal-
function exists.
When the malfunction indicator is illuminated,
the system may not be able to detect or signal
low tire pressure as intended. TPMS malfunctions
may occur for a variety of reasons, including the
installation of replacement or alternate tires or
wheels on the vehicle that prevent the TPMS
from functioning properly. Always check the
TPMS malfunction telltale after replacing one or
more tires or wheels on your vehicle to ensure
that the replacement or alternate tires and
wheels allow the TPMS to continue to function
properly.
264

If the tire pressure monito
appears
Applies to: vehicles with Tire Pressure Monitoring System in-
dicator
g indicator
The tire pressure indicator in the instrument
cluster informs you if the tire pressure is too low
or if there is a system malfunction.
Using the ABS sensors, the tire pressure monitor-
ing system compares the tire tread circumference
and vibration characteristics of the individual
tires. If the pressure changes in one or more
tires, this is indicated in the instrument cluster
display with an indicator light @ and a message.
If only one tire is affected, the location of that
tire will be indicated.
The tire pressures must be stored again each
time you change the pressures (switching be-
tween partial and full load pressure) or after
changing or replacing a tire on your vehicle
= page 265. The tire pressure monitoring system
only monitors the tire pressure you have stored.
Refer to the tire pressure label for the recom-
mended tire pressure for your vehicle
=> page 256, fig. 175.
Tire tread circumference and vibration character-
istics can change and cause a tire pressure warn-
ing if:
— The tire pressure in one or more tires is too low
— The tires have structural damage
— The tire was replaced or the tire pressure was
changed and it was not stored > page 265
— Tires that are only partially used are replaced
with new tires
Indicator lights
If the @ indicator light turns on, there is a loss
of pressure in at least one tire .> A\ Check the
tires and replace or repair if necessary. Check and
correct the pressures of all four tires and store
the pressure again > page 265.
ITPMS| Tire pressure: malfunction! See owner's
manual
fo appears after switching the ignition on or
while driving and the indicator light in the in-
strument cluster blinks for approximately one >