2020 AUDI Q7 towing

Table of contents

About this Owner's Manual......
SUMIMALY: ; « ss6% : osen ss sean cs poe s
QC CCeS Skis: si esis a 6 ores os ewe
Cockpit... 2... ee eee eee eee
Indicator lights overview...........0.
Display and operation............
Instrument cluster...............
Instrument cluster overview...........
Loading a personal profile.............
Operating. ........ 20.00. cece eee eee
Adjusting the display.................
Coolant temperature display...........
Tachometer............. eee eee eee
OdOMELEF as + 2 ams < gay & = pemE se ROR «
Outside temperature display...........
Engine oil temperature indicator.......
Vehicle’ TuNCtiONS « ssc. ss sees be eee ee
Touch displays....................
General touch display operation........
Multi Media Interface................
Head-up display..................
DeSériptlonis ss wees « x wees so eee + ee
Voice recognition system........
Generalinformation.................
Operating’ « esses ss assur wx aeuew sv ewe &
External voice operation..............
Global FuUNCtiONS:. icc: 6 6 ese. 6 6 ces
Additional function buttons...........
Starting and driving.............
Personalization..................
Opening and closing.............
Central locking........-.....00-e eee
Child safety lock.............00.-0 08
Power Wind OwWSics «seus ys sms 5 4 wee
Panoramic glass roof.................
Garage door opener..................
NOD
OO
14
16
16 18
24 24
25 25 25
26 27 27 28 28 28 30 30
34
36
40 40
41
Lights and Vision................. 45
Exterior lighting. ...............000ee AS
Interior lightinGisws « 2 wove + ¢ wees os ewe 50
ViSIOM iss +o sea « 5 wore oo semen W armen © oi 51
Windshield wipers................45- 53
Digital compass: s : sees s sees sz wees se 56
Sitting correctly and safely...... 58
Correct passenger seating position...... 58
Frontse@ats's « sews ¢ ¢ asia & 3 saws @ o wars = 58
Rearseat worse a sens + « semi oa axereee nw oie 61
Steering wheel............2..200005. 64
Head restraintsts: « » sae x 2 oawa a s gm o 8 64
Safety belts..............00..00000. 66
Memory function..............-000 eee 70
Airbag system .:2 ss secs ee eee tees 70
Child
safety seats coc « 4 seven © wreuese te © vase 75
Stowing and using............... 81
POWOr SOURCES wisn 5 6 eer ve oes wv eon 81
Cup holders......... 2... e eee eee eee 81
Storage and compartments............ 82
Luggage compartment............... 82
Roof rack... 0.0... 2... e eee eee eee 87
Warn and Cold ic: ss cies ss eee os ve 89
Climate control system............... 89
Steering wheel heating............... 92
Fluids in the A/C system. ............. 92
Driving...................0 0.000005 94
Starting'the vehicle ccc. so eves ee ceed ee 94
Whenidrivingye. sexe os cece 2 oem ves 95
Drive system... 0... 2. ee eee eee eee 100
Start/Stop System « ecw. ss ewes ae ees de 101
Brakes, 2s sii 2 wien a 2 oem ao mame 3 o eee 102
Electromechanical parking brake....... 104
Special driving situations.............. 106
Driving dynamic.................. 108
Audi drive select...............00000. 108
SUSPENSION es « & scues y & seis 5 & aie se ae 109
SECOFING
« ccexses 5 © soewome « % enemas 6 a mens 4 0s 110
All wheel drive (quattro) .............. art
Electronic Stabilization Control......... 112
Trailer towing.................... 115
Driving with atrailer................. 115

Table of contents


Audi smartphone interface...... Z23,
Setup... eect ee 223
TrOuUBLESHOOtING wees « & wees « 2 eos so eee 224
Additional settings.............. 225
System settingS.......0seeecceeveees 225
Connected devices ...... 0.0... 000 e eee 226
Legalinformation..................5 227
Maintenance and Care........... 229
Checking and Filling............. 229
Fuel... 2. cece eee eee eee eee 229
Refuelingjecs ss sees se ane + eeee § s peme 230
Emissions control system...........4. 232
Engine compartment................. 233
ERGINGOtls seus 2 x seme « ¥ neue =e oRBER Fae 236
Cooling:system . « sscses v < ssesens vo eevee so ave 239
Brake fluid... 2... eee eee eee 241
Electrical SySteMi wis ¢ scm ae mews eg ey 242
Battery: « & cess 6 6 ceva © 5 mews « wenn ¥ © oi 242
Windshield washer system...........- 244
Service interval display............... 245
Wheels ........ 0... eee 246
Wheels and Tires . . 246
Tire pressure monitoring system....... 263
RUMMFLAR EINES: « cose = x once 2m seuse = 0 sees 265
Care and cleaning................ 267
General
information wo. ceo saeco es 267
Car washes...............2..20.00005 267
Cleaning and care information......... 268
Taking your vehicle out of service....... 272
Troubleshooting................. 273
Emergency assistance........... 273
General information................. 273
EQUIPITICNE sass ¢ ¢ eens + eeen a 3 ces 3s He 273
Tire mobility kit ose: <2 cere ae eee se ees 273
Replacing wheels..............000005 275
Jump starting.....................0. 278
TOWING scsvss = ¢ wesos « § eeons & 2 Keres 4 = HES 280
Fuses and bulbs.................. 283
FUSES an + x css 5 © ames + © eRe = Beem He 283
BULDSisi0e svowave 4 6 oniuen a a stants a Hanon w 8 ave 287
Customer information........... 288
Data privacy..................000. 288
Image recording............seeeeeees 288
Datamemoniesy. « s sscams sv sume ov ene a 0s 288
Transmitted information.............. 289
Accessories and technical
CHANGES... 1... eee eee eee 292
Warranty......... 00-000. e eee eee 292
Audi Literature Shop..............00. 292
Driving in other countries............. 292
Maintenance, repairs, and technical
MOGIFIcAatIONS vase x x mem = x saw x 2 sue 292
Accessories and parts................ 294
Reporting Safety Defects.............. 294
Declaration of compliance for
telecommunications equipment and
electronic systems............---0000- 295
Technical data..................8. 297
Identification data................00. 297
Vehicle dataiscs: = s xews 2s eens sp oes ye 297
Index... 0.2... eee 299

4M1012721BA

Opening and closing

Mechanically unlocking and locking the
doors
If the central locking fails, you must unlock or
lock the doors separately.

RAZ-0026

SQ ¢ a
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oa

Fig. 23 Door: mechanically locking
Unlocking or locking the driver's door with
the mechanical key
> Remove the mechanical key > page 34.
> Insert the mechanical key into the slot under
the door handle and pry the cap off > fig. 22.
> To unlock the driver's door, turn the key to the
open position in the direction of arrow @).
> Pull the door handle to open the driver's door.
> To lock the driver's door, select the "P" position
and turn the key once to the close position
@°A.
Locking the front passenger's door and rear
doors using the mechanical key
The mechanical lock is located on the edge of the
doors. It is only visible when the door is open.
> Remove the mechanical key > page 34.
> Remove the cap from the opening > fig. 23.
> Insert the mechanical key into the slot on the
inside and turn it all the way to the right (right
door) or left (left door).
> Install the cap in the opening and close the
door.
Once the front passenger’s door or rear doors
close, it will no longer be possible to open them
from the outside. The front doors can be opened
from the inside by pulling the door handle one
time. The rear doors can be unlocked from the in-
side by pulling the door handle one time and
then opened by pulling the door handle again. If
the child safety lock in one of the rear doors is ac-
tivated, you must first pull the door handle from
the inside. Then you can open the door from the
outside.

ZA\ WARNING
Follow the safety precautions > page 30.


rN) ae ey a)
Applies to: vehicles with anti-theft alarm system
If the anti-theft alarm system detects a vehicle
break-in, audio and visual warning signals are
triggered. The anti-theft alarm system is switch-
ed on or off when Locking or unlocking your vehi-
cle. If the alarm is triggered, it will shut off auto-
matically after a certain amount of time.
Switching the alarm off manually
> To switch the alarm off, press the G button on
the vehicle key or switch the ignition on.
Depending on the vehicle equipment, the anti-
theft alarm system may have the following fea-
tures:
Break-in security feature
The alarm will sound if there is a break-in at the
doors, hood, and/or luggage compartment lid.
Interior/towing protection monitor
The alarm will be triggered if there are move-
ments detected in the vehicle interior (for exam-
ple, by animals) or if there is a change in the vehi-
cle angle (for example, when the vehicle is being
towed).
You can prevent the alarm from being triggered
by deactivating the interior/towing protection
monitor.
33

Opening and closing

Deactivating the interior/towing protection
monitor
There are the following options for deactivating
the interior/towing protection monitor:
> Press the & button on the vehicle key a second
time within two seconds. Or
» Applies to: vehicles with convenience key:
Touch the sensor on the door handle a second
time within two seconds. Or
> Turn the mechanical key in the door lock to the
close position a second time within 2 seconds.
If you lock the vehicle, then the interior/towing
protection monitor will stay off until the next
time the vehicle is unlocked.

ZA\ WARNING
No one, especially children, should stay in the
vehicle when it is locked from the outside, be-
cause the windows can no longer be opened
from the inside. Locked doors make it more
difficult for emergency workers to enter the
vehicle, which puts lives at risk.
@) Tips
The interior/towing protection monitor only
functions correctly when the windows and the
panorama glass roof* are closed.


Keys
VET 4

RAZ-0621





Fig. 24 Your vehicle key set
@ Vehicle key
You can unlock and lock your vehicle with the ve-
hicle key.
34
@ Mechanical key and release button for
mechanical key
A mechanical key is integrated in the vehicle key.
To remove it, press the release button and re-
move the mechanical key.
Using the mechanical key, you can:
— Lock or unlock the glove compartment.
— Manually unlock and lock the doors > page 33.
— Unlock the luggage compartment lid using the
emergency release > page 39.
© Key fob with vehicle code
Applies to: vehicles with Audi connect vehicle control
Open the key tag and scratch to reveal the vehicle
code. You can unlock the Audi connect vehicle
control services* for your vehicle with this vehicle
code. For additional information, see
=> page 180. If a key fob is lost, contact an au-
thorized Audi dealer or authorized Audi Service
Facility.
@ PANIC button
In an emergency, you can press the PANIC button
to trigger the alarm for the anti-theft alarm sys-
tem. The vehicle horn and emergency flashers
will turn on if you trigger the alarm.

—To trigger the alarm, press the [PANIC but-
ton @ © fig. 24.
—To turn the alarm off, press the red [PANIC] but-
ton again.



Lost key/replacing a key
If a vehicle key is lost, contact an authorized Audi
dealer or authorized Audi Service Facility. Have
this vehicle key deactivated. It is important to
bring all keys with you.
If a key is lost, you should report it to your insur-
ance company.
Electronic immobilizer
The immobilizer prevents unauthorized use of
the vehicle.
In some cases, it may not be possible to start the
vehicle if there is a vehicle key from a different
vehicle manufacturer on the key chain.

4M1012721BA
Stowing and using

Stowing and using
Power sources
When the ignition is switched on, you may be
able to use multiple power sources for external
devices, depending on the vehicle equipment.
12 volt sockets
You can connect electrical accessories to the 12
volt sockets. The power usage must not exceed
120 watts.
The 12 volt sockets are labeled with the 12V
symbol. They are located in the front center con-
sole, in the rear* and on the side trim panel in the
luggage compartment*.
USB ports
Applies to: vehicles with USB input
You can charge mobile devices using the USB
ports. The USB ports are labeled with the «<> or
(4 symbol or CHARGE ONLY.

Z\ WARNING
—To reduce the risk of fatal injury, store all
connected devices securely when driving so
that they do not move around inside the ve-
hicle when braking or in the event of an acci-
dent.
— Incorrect usage can lead to serious injuries
or burns. To reduce the risk of injuries, never
leave children unattended in the vehicle
with the vehicle key.

® Note
— Read the operating manuals for the con-
nected devices.
—To reduce the risk of damage to the vehicle
electrical system, never attempt to charge
the vehicle battery by connecting accesso-
ries that provide power to the power sour-
ces.
— Do not connect any device whose network
class (voltage) does not match the network
class designed for the socket.
— Disconnect the connectors from the power
sources carefully to reduce the risk of dam-
aging them.
Cup holders
Applies to: vehicles with cup holders

RAZ-0746




Fig. 77 Rear center armrest*: cup holders
Your vehicle has cup holders in the front center
console, in the door pockets, in the center arm-
rest in the second row seat and on the left and
right side in the third row seat*.
Front center console cup holders
> The cup holder @) may be under a cover. To
open the cup holder, tap on the strip on the
cover.
Cup holder in the center armrest in the
second row seat
> Fold the center armrest* downward.
> To open the cup holder, tap on the button (2).
> To close the cup holder, fold the cover back un-
til it clicks into place.

Z\ WARNING
— Do not put any hot beverages in the cup
holder while the vehicle is moving. Hot bev-
erages could spill, which increases the risk
of injury.
— Do not use any breakable beverage contain-
ers (for example, made out of glass or >

81

Stowing and using


porcelain). You could be injured by them in
the event of an accident.

@) Note
Beverage containers in the cup holders should
always
have a lid. Otherwise, the liquid inside
could spill and cause damage to vehicle
equipment.
Storage and
compartments
Pelee leer lel
Depending on the vehicle equipment, there may
be a variety of storage areas, compartments, and
retainers at various locations in the vehicle.
— Glove compartment: the glove compartment
can be locked using the mechanical key
> page 34.
— Storage compartments in the door trim panel
— Storage compartment in the front center con-
sole
— Nets on the back of the front seats
— Garment hooks in the rear
— Garment hooks above the rear doors
— Bag hooks in the luggage compartment
— Net in luggage compartment

Z\ WARNING
—To reduce the risk of injury, make sure all
storage compartments are always closed
while driving.
— Loose objects can be thrown around the ve-
hicle interior during sudden driving or brak-
ing maneuvers, which increases the risk of
an accident. Store objects securely while
driving.
— Only use the storage compartments in the
door trim panels to store small objects that
will not stick out of the compartment and
impair the function of the side airbags.
— Only lightweight clothing should be hung
from the garment hooks in the vehicle. Do
not use clothes hangers to hang clothing.
The pockets of the clothing must not con-

tain any heavy, breakable, or sharp-edged

82
objects. This could impair the effectiveness
of the side curtain airbags.
— Make sure your view toward the rear is not
blocked, for example by hanging clothing or
objects in the vehicle.

Luggage compartment
General information
All pieces of luggage or objects must be securely
fastened in the luggage compartment. Note the
following to maintain good vehicle handling:
> Distribute the load evenly in the luggage com-
partment.
> Stow heavy luggage as far forward in the lug-
gage compartment as possible.
» Use non-elastic cords attached to the tie-downs
to secure objects.

Z\ WARNING
— The luggage compartment cover is not a
surface for storing objects. Objects placed
on the cover increase the risk of injury to all
vehicle occupants during sudden driving or
braking maneuvers or in the event of an ac-
cident.
— Loose objects can be thrown around the ve-
hicle interior during sudden driving or brak-
ing maneuvers, which increases the risk of
an accident. Always stow objects securely in
the luggage compartment and secure them
at the tie-downs. Use straps suitable for
heavy objects.
— If pieces of luggage or objects are secured
to the tie-downs with unsuitable or dam-
aged straps, this can increase the risk of in-
jury during braking maneuvers or accidents.
— When transporting heavy objects, the vehi-
cle characteristics will change due to the
shift in the center of gravity, which increases
the risk of an accident. You may need to
adapt your driving style and speed to the
current conditions.
— The cargo net is only strong enough to se-
cure light objects. Heavy objects are not ade-
quately secured. Attempting to secure heavy
objects increases the risk of injury.

4M1012721BA
Stowing and using



— Never exceed the permitted axle and load
and vehicle weight > page 298.
— Never secure a child safety seat to the tie-
downs.
— Never leave your vehicle unattended, espe-
cially if the luggage compartment lid is
open. Children could enter the luggage com-
partment and close the luggage compart-
ment lid from the inside. This creates the
risk of fatal injury, since the children would
be locked in and may not be able to escape
by themselves.
— Do not allow children to play in or on the ve-
hicle. Close and lock the luggage compart-
ment lid as well as all other doors when you
leave the vehicle.
— Never transport passengers in the luggage
compartment. Every passenger must be cor-
rectly secured with the safety belts in the
vehicle > page 66.
— Be careful when releasing the backrest and
folding
it forward. To reduce the risk of be-
ing pinched, pay attention and check when
folding backrests forward.
— The backrest must be securely latched so
objects cannot slide forward out of the lug-
gage compartment during sudden braking.
— The backrest must be latched securely to en-
sure that the safety belt is protecting the
center seating position.
— Always pull forward on the backrest to make
sure it is check if it is correctly locked in
place.
— Applies to: vehicles with third row seats: To
reduce the risk of injury, the backrest on the
second row seats must be in the upright po-
sition and locked in place if there are pas-
sengers riding in the third row.
— Applies to: vehicles with third row seats:
When there are passengers riding in the
third row seats, remove the adjustable tie-
downs* and place the rail covers on the rails
to
reduce the risk of injuries.

CG) Note
—To reduce the risk of damage, move the rear
head restraints down > page 65 before fold-
ing the rear backrests forward.
— When folding the backrest forward, make
sure the outer safety belts are in the belt
guide recess so that they do not get pinched
in the backrest lock and damaged. Other ob-
jects should be removed from the rear
bench seat to protect the backrest from
damage.
— If you move the front seat back when the
rear seat backrest is folded forward, you
could damage the head restraints on the
rear seat.
— Make sure that the heating grid strips for
the rear window defogger are not damaged
by abrasive objects.
— Let the luggage compartment cover roll up
slowly to reduce the risk of damage.
@) Tips
— The tire pressure must be adapted to the
load > page 256.
— You can purchase straps at specialty stores.
83

Stowing and using




gage compartment cover
Applies to: vehicles with luggage compartment cover


B4L-1256

Fig. 79 Luggage compartment: removing and installing
the luggage compartment cover
Follow the safety precautions > page 82.
> To attach the luggage compartment cover, pull
the cover out by the handle @) and secure it in
the mounting eyelets (2) on the side trim pan-
els.
> To remove the luggage compartment cover,
pull the lever firmly in the direction of the ar-
row > fig. 79 and remove the cover upward.
> To install the luggage compartment cover,
place the cover in the mounts on the side trim
panels on the left and right side.
> Push the cover downward until it clicks into
place.

D_Incertain countries.
84

Applies to: vehicles with air suspension
Fig. 80 Left side of the luggage compartment: rear lower-
ing button

The rear of the vehicle can be lowered to make
loading and unloading easier.
Requirement: all vehicle doors must be closed.
The trailer mode for air suspension is switched
off.
> Open the luggage compartment lid.
> Press the lower section of the button @). The
rear of the vehicle lowers.
> Press the upper section of the button @). The
rear of the vehicle will lift.
The LED in the button will turn on while the vehi-
cle is lowering. When the loading level has been
reached, the LED will stay on as long as the rear
of the vehicle is in the lowered position. The LED
turns off when the vehicle returns to the original
level.
The rear of the vehicle will be automatically
raised when you select another mode or start to
drive.
— Do not park the vehicle in a lowered loading
level.
— Also refer to the information about ground
clearance > page 109. >