2020 AUDI A6 service

Sitting correctly and safely


had asthma or other health issues that af-
fect breathing. Exit the vehicle or open the
windows or doors to get access to fresh air.
Gi) Tips
If you are transporting children in the vehicle,
read the information and follow the safety
precautions > page 73.

Safety systems monitoring
The ka indicator light in the instrument cluster
monitors the safety systems such as the airbags
(including the control modules, sensors, and wir-
ing) and the belt tensioners. It turns on when you
switch the ignition on and turns off after several
seconds.
If the ka indicator light does not turn on when
the ignition is switched on, does not turn off af-
ter several seconds, or turns on or flashes while
driving, there may be a malfunction in one of the
safety systems. Drive to an authorized Audi deal-
er or authorized Audi Service Facility immediately
to have the malfunction corrected.

ZA\ WARNING
Have the malfunction in the safety systems in-
spected immediately. Otherwise, there is a
risk that the systems may not activate during
an accident, which increases the risk of seri-
ous or fatal injury.


Description


RAZ-0239


Fig. 62 Airbag overview image (enlarged section: deployed airbags)
The locations of the airbags are labeled with
“AIRBAG”. The following airbags are installed in
your vehicle:
@ Driver's airbag
70
@ Front passenger's airbag
@® Front and rear side airbags, if applicable
@ Head curtain airbag with ejection mitigation
© Knee airbags

4K0012721BD
Sitting correctly and safely

Airbags offer the best possible protection in your
vehicle during an accident when they are used to-
gether with safety belts that are fastened cor-
rectly, and when passengers are sitting in the cor-
rect seating position. Airbags are a supplementa-
ry restraint system and do not replace safety
belts.
Airbags may deploy during front-impact, side-im-
pact, or rollover accidents.
The deployment area for the airbag system can-
not be defined for every situation, since the cir-
cumstances surrounding accidents can vary wide-
ly. Factors that play an important role include the
condition of the object that the vehicle hits (hard
or soft), the angle of impact, vehicle speed, etc.
The deciding factor for the deployment of the air-
bag system is the deceleration that occurs during
an accident. Sensors in the vehicle are designed
to detect the severity of an accident in conjunc-
tion with the control module, and to provide a
targeted and timely deployment of the restraint
system. If the vehicle deceleration that is meas-
ured during an accident is below the specified
reference values in the control module, then the
airbags will not deploy, even though the vehicle
may be severely damaged from the accident. In
these cases, the vehicle occupants will be pro-
tected by the safety belts if they are fastened and
worn correctly.
The deployment of the front passenger's airbag
will depend on the occupancy of the seat
> page 71.
Each deployed airbag is filled with gas. When this
occurs, the airbag covers open and the airbags
unfold with great force into the deployment zone
within milliseconds. Inflated airbags reduce the
movement of passengers wearing safety belts in
the direction of the impact and thus help to re-
duce the risk of injury. They can help to protect
the head, upper body, and lap, for example. How-
ever, there is the possibility that airbag deploy-
ment can cause injuries.
The airbag system only works when the ignition
is turned on.
If you or other vehicle passengers have physical
limitations that prevent sitting in a correct posi-
tion, modifications to the vehicle may be neces-
sary. For more information, contact an author-
ized Audi dealer or authorized Audi Service Facili-
ty, or call Audi customer support at
1-800-822-2834.
G) Tips
The side curtain airbags in your vehicle have
ejection mitigation functions. This reduces
the risk of being ejected from the vehicle inte-
rior during an accident, especially in the event
of a vehicle rollover.
Advanced airbag system
cS Fa an \ +
|
Fig. 63 Headliner: indicator light to display the status of
the front passenger's airbag

The Advanced Airbag System in your vehicle has
been certified to comply with the requirements
of the United States Federal Motor Vehicle Safety
Standard (FMVSS) 208, as well as Canada Motor
Vehicle Safety Standard (CMVSS) 208 as applica-
ble at the time your vehicle was manufactured.
According to these requirements, the front Ad-
vanced Airbag System on the passenger’s side
has been certified for “suppression” for infants
approximately 12 months old and younger, and
for “low risk deployment” for children aged 3 to
6 years old (as defined in the standard).
The advanced airbag system will activate or deac-
tivate the front passenger's airbag based on the
occupancy of the seat. If a front airbag deploys
during an accident, the deployment force will
adapt to the passenger.
Components
The advanced airbag system consists of the fol-
lowing components:
71
>

4K0012721BD
Sitting correctly and safely

PASSENGER AIR BAG OFF #; must remain
on.
— Front passenger's seat not occupied: the front
passenger's airbag must be deactivated, so
PASSENGER AIR BAG OFF #¥; must remain
on.

ZA WARNING
— An adult or a person with a small stature
(such as a young person or small adult) seat-
ed on the front passenger's seat will not be
protected by the passenger's airbag in the
event of a collision if the passenger's airbag
is deactivated. This increases the risk of in-
jury and death. Always make sure that
PASSENGER AIR BAG ON @ remains on
while driving. If
PASSENGER AIR BAG ON @ does not
turn on, make sure the front passenger is
sitting correctly in the seat > page 60 and
that there are no objects covering the front
passenger's seat (such as blankets or pil-
lows). If PASSENGER AIR BAG ON @
still does not turn on, the front passenger's
seat must not be used. Drive to an author-
ized Audi dealer or authorized Audi Service
Facility and have the airbag system inspect-
ed.
—Achild ina child safety seat on the front
passenger's seat - especially in a rear-facing
child safety seat - can receive a severe im-
pact if the front passenger's airbag deploys,
which increases the risk of serious or fatal
injury. Always secure child safety seats on
the rear seats. If special circumstances re-
quire the use of a child safety seat on the
front passenger's seat, always make sure
that PASSENGER AIR BAG OFF 3%; re-
mains on while driving. If
PASSENGER AIR BAG OFF #¥; does not
turn on, remove the child safety seat and in-
stall it again according to the child safety
seat manufacturer instructions. If
PASSENGER AIR BAG OFF &%; still does
not turn on, the front passenger's seat must
not be used. Drive to an authorized Audi
dealer or authorized Audi Service Facility
and have the airbag system inspected.


— Fluids, electronic devices, or mechanical
damage on the front passenger's seat may
cause the front passenger seat occupant de-
tection to malfunction. The system may
then incorrectly detect if the front passeng-
er's seat is occupied. As a result, it could de-
ploy the front passenger’s airbag incorrectly
or fail to deploy it, which increases the risk
of serious or fatal injury. Make sure that no
wet objects (such as a wet hand towel) and
no fluids come into contact with the front
passenger's seat cushion. If the front pas-
senger's seat becomes wet, dry it immedi-
ately. Make sure no electronic devices (such
as a laptop or a retrofitted seat heater) are
on the front passenger's seat. Do not trans-
port any objects on or under the front pas-
senger's seat.
— Seat covers or protective covers may prevent
the advanced airbag system from correctly
detecting child safety seats or passengers in
the front passenger's seat. You must not use
seat covers or protective covers on the front
passenger's seat that are not specifically ap-
proved for use on Audi seats with an ad-
vanced airbag system.


Child safety seats
General information
When installing and using child safety seats, fol-
low the information in this Owner's Manual, the
applicable state and federal regulations, and the
manufacturer instructions for the child safety
seat.
You can also obtain useful and current informa-
tion from the following sources:
U.S. National Highway Traffic Safety Adminis-
tration
http://www.nhtsa.gov
http://www. safercar.gov
National SAFE KIDS Campaign
http://www. safekids.org
SafetyBeltSafe U.S.A.
http://www.carseat.org
73

Sitting correctly and safely

Transport Canada Information Centre
http://www.tc.gc.ca/roadsafety
Audi Customer Experience Center
https://www.audiusa.com/help/contact-us
https://www.audi.ca/ca/web/en/models/layer/
contact.html


ZA WARNING
To reduce the risk of serious or fatal injuries,
children must always be secured in the vehicle
with a child safety seat that is appropriate for
their body size, weight, and age.
— Children ages 12 and under must be trans-
ported using the appropriate child safety
seat. Note differences in regulations be-
tween states and countries.
— Child safety seats secured incorrectly in the
vehicle may cause serious or fatal injuries in
the event of an accident. Always secure the
child safety seat according to the manufac-
turer instructions.
— Children or babies must not under any cir-
cumstances be held on the lap of the driver
or other passengers while driving.
— Do not secure more than one child in a child
safety seat.
— Never allow a child to sit in a child safety
seat unsupervised.
— Never allow children to ride unsecured in the
vehicle or to stand or kneel on the seats
while driving. In the event of an accident, a
child could be propelled through the vehicle.
This can cause serious or fatal injuries for
the child and passengers.
— If children use an incorrect seating position
while driving, they have a higher risk of in-
jury during a sudden braking maneuver or
accident. This especially applies to children
in the front passenger's seat or children who
have their head near the side airbag deploy-
ment area, if the airbag system is deployed
during an accident. This incorrect seating
position can cause severe or even fatal inju-
ries.
— Make sure there is enough space in front of
the child in the child safety seat. If necessa-


ry, adjust the angle and position of the seat
in front of the child safety seat.
— The rear side of a forward-facing child safety
seat should be positioned as close as possi-
ble to the backrest on the vehicle seat. If the
head restraints make it difficult to install a
child safety seat, adjust or remove them if
necessary > page 64. Reinstall the head re-
straints immediately once the child safety
seat has been removed.
— Always make sure that the backrest on the
seat where the child safety seat is installed
is securely locked in place and cannot move
forward. Otherwise, the backrest where the
child safety seat is secured could move for-
ward in the event of an accident or other
emergency situation.
— NEVER use a rear-facing child safety seat on
a seat with an ACTIVATED FRONT AIRBAG;
this could cause DEATH or SERIOUS INJU-
RIES to a CHILD.
— Always secure child safety seats on the
rear seats. If exceptional circumstances re-
quire the child safety seat to be placed on
the front passenger's seat, then the front
passenger's airbag must be deactivated.
Always make sure that
PASSENGER AIR BAG OFF %; remains
on while driving. If
PASSENGER AIR BAG OFF %; does not
turn on, remove the child safety seat and
install it again according to the child safe-
ty seat manufacturer instructions. If
PASSENGER AIR BAG OFF 2; still
does not turn on, the front passenger's
seat must not be used. Drive to an author-
ized Audi dealer or authorized Audi Service
Facility and have the airbag system in-
spected.
— If you must use a forward-facing child safety
seat on the front passenger's seat, move the
seat as far back as possible so that it is as
far as possible from the front passenger's
airbag. While doing this, make sure the seat
can be adjusted all the way. A child in a child
safety seat on the front passenger's seat can


74

4K0012721BD
Warm and cold

@) Note
To reduce the risk of damage to the seat heat-
ing* elements, do not kneel on the seats or
place heavy pressure on one area of the seat.
@ Tips
— If the front passenger's seat heating” is
turned on, it will not turn on again automat-
ically if more than 10 minutes have passed
between switching the ignition off and on
again.
— Only use the fragrance function* in modera-
tion and take any other passengers and ani-
mals into consideration when using the
function. An overlap of different scents or
odors could cause discomfort. If there is
discomfort, reduce the intensity or switch
the fragrance function* off. Only use fra-
grances that are approved by Audi.
Adjusting the vents
You can open and close the vents using the
thumbwheels. The levers adjust the direction of
the airflow from the vents.
Additional settings
You can adjust additional settings.
> Applies to: MMI: Select on the home screen:
VEHICLE > Climate control > ©.
Fragrance
Applies to: vehicles with fragrance function
Using Fragrance selection, you can select the fra-
grance and see the fill level of the fragrance.
You can select the strength of the scent with Fra-
grance level.
Footwell temperature*
You can adjust the footwell temperature for the
driver and front passenger.
Air quality display
Applies to: vehicles with air quality display
You can display information about the air quality.
> Applies to: MMI: Select on the home screen:
VEHICLE > Climate control > Air quality.
Pollutant filter
A pollutant filter cleans the air in the vehicle inte-
rior when the blower is switched on.
A schematic display represents the effectiveness
of the filter. The display visualizes the amount of
pollutant particles in the vehicle interior in com-
parison to the surroundings.
G) Tips
For optimal air quality in the vehicle interior,
close all windows and doors and activate A/C
cooling mode, the AUTO function, and recircu-
lation mode.
Steering wheel heating
Sy ieee Rela
Applies to: vehicles with steering wheel heating
> Press @ to switch steering wheel heating on or
off.
You can also operate the steering wheel heating
using the multifunction steering wheel
> page 29.
@® Tips
The steering wheel heating setting will be au-
tomatically stored in the active personal pro-
file.
Messages
Applies to: vehicles with steering wheel heating
@ Steering wheel heating: on/Steering wheel
heating: off
This message appears if you have switched the
steering wheel heating on or off.
Steering wheel heating: malfunction! See own-
er's manual
If this message appears, there is a malfunction.
Drive immediately to an authorized Audi dealer
or authorized Audi Service Facility to have the
malfunction repaired.
91

Warm and cold

Fluids in the A/C system
Refrigerant in the A/C system
The sticker in the engine compartment provides
information about the type and amount of refrig-
erant used in the vehicle’s A/C system. The stick-
er is located in the front section of the engine
compartment or at the front or back of the hood.

Symbol | Meaning

Warning: the A/C system must only
A be serviced by qualified technicians.

Refrigerant type

alt Lubricant type

Refer to the service information
(only available for authorized Audi
dealers or authorized Audi Service
Facilities)
i

The A/C system must only be serv-
iced by qualified technicians.

Flammable refrigerant
Se
|Be

Make sure all components are dis-
posed of correctly and never install
y components in the vehicle that have
been removed from old vehicles or
taken from recycling.


Lubricant in the A/C system
The exact specification and amount of lubricant
in the A/C system can be obtained from an au-
thorized Audi dealer or authorized Audi Service
Facility or at https://erwin.audiusa.com/erwin.

ZA\ WARNING
To ensure secure and safe operation, the A/C
system must only be serviced by qualified
technicians.

@) Tips
— Never repair the A/C system evaporator with
components from old vehicles or from recy-
cling.
— New replacement evaporators for portable
A/C systems must be certified and labeled
92
as such, so that they comply with the SAE
standard J2842 HFO-1234yf and R744.

Driving

reached operating temperature yet. You
could damage the engine.
— If the engine has been under heavy load for
an extended period of time, heat builds up
in the engine compartment after the engine
is switched off and there is a risk of damag-
ing the engine. For this reason, let the en-
gine run at idle for approximately two mi-
nutes before shutting it off.
@ Tips
— Brief noises are normal when starting and
stopping the vehicle and are no cause for
concern.
— For up to 10 minutes after stopping the en-
gine, the radiator fan may turn on again au-
tomatically or it may continue to run, even if
the ignition is switched off.
— It may not be possible to start the vehicle in
extremely low temperatures.
— Power will be fully available once the engine
is at operating temperature.
Messages
|| Engine start system: malfunction! Please
contact Service
Do not switch the ignition off because you may
not be able to switch it on again. Drive to an au-
thorized Audi dealer or authorized Audi Service
Facility immediately to have the malfunction cor-
rected.
|—c} Engine start system: malfunction! Please
contact Service
There is a malfunction in the engine start system.
Drive immediately to an authorized Audi dealer
or authorized Audi Service Facility to have the
malfunction repaired.
E Remote control key: key not detected. Is the
key
still in the vehicle?
The vehicle key was removed from the vehicle
while the engine is running. If the vehicle key is
no longer in the vehicle, you cannot switch the ig-
nition on or start the engine once you stop it. You
also cannot lock the vehicle from the outside.
94
Remote control key: hold back of key
against the designated area. See owner's man-
ual
The battery in the vehicle key may be drained or
there may be a malfunction. To start the vehicle,
you must also hold the vehicle key against the lo-
cation shown ?) > page 93, fig. 85.
If the malfunction remains, drive immediately to
an authorized Audi dealer or authorized Audi
Service Facility to have the malfunction correct-
ed.
When driving
Starting to drive, stopping, and parking
Starting from a stop
> Press and hold the brake pedal.
> Start the engine.
> Select a gear.
>» Release the parking brake.
> Release the brake pedal. The vehicle may roll.
> Press the accelerator pedal to accelerate.
Stopping and parking
> Bring the vehicle to a full stop and press and
hold the brake pedal.
> Set the parking brake.
> Select the “P” selector lever position to secure
the vehicle from rolling away.
> Turn the steering wheel when parking on in-
clines so that the wheels will roll into the curb
if the vehicle starts moving.
>» Switch off the ignition before leaving the vehi-
cle.
On hills, activate the parking brake first and then
shift into the "P" selector lever position. This pre-
vents too much stress from being placed on the
locking mechanism.

ZA WARNING
— Always set the parking brake when leaving
your vehicle, even if for a short period of
time. If the parking brake is not set, the ve-
hicle could roll away, increasing the risk of

an accident. >

4K0012721BD
Driving


ZA\ WARNING
— The parking lock must be released using the
emergency release before towing the
vehicle.
— The parking lock may only be released using
the emergency release if the parking brake
is set. If it is not working, secure the vehicle
from rolling using the brake pedal or other
suitable means, such as blocking a front and
a rear wheel. An unsecured vehicle may roll
away, which increases the risk of an acci-
dent.
— Only activate the emergency release while
on a level surface or a slight slope.
—To reduce the risk of an accident, you must
not drive when the emergency release is ac-
tivated.
Messages
& Transmission: malfunction! Safely stop vehi-
cle

Do not continue driving. Stop the vehicle as soon
as possible in a safe location and secure it so it
does not roll. See an authorized Audi dealer or
authorized Audi Service Facility for assistance.
[i Transmission: too hot. Please stop vehicle
Do not continue driving. Select "P" and contact an
authorized Audi dealer or authorized Audi Service
Facility for assistance.
[&] Transmission: too hot. Please adapt driving
style
The transmission temperature has increased sig-
nificantly. Drive very cautiously or take a break
from driving until the temperature returns to the
normal range and the indicator light turns off.
[&] Transmission: malfunction! You can contin-
ue driving. See owner's manual
There is a system malfunction in the transmis-
sion. You may continue driving. Drive to an au-
thorized Audi dealer or authorized Audi Service
Facility soon to have the malfunction corrected.
[&] Transmission: malfunction! You can contin-
ue driving with limited function. Please contact
Service
There is a system malfunction in the transmis-
sion. The transmission is switching to emergency
mode. This mode only shifts into certain gears or
may no longer shift at all. The engine may stall.
Drive to an authorized Audi dealer or authorized
Audi Service Facility immediately to have the
malfunction corrected.
[&] Transmission: malfunction! You can contin-
ue driving with limited function. No reverse
gear
There is a system malfunction in the transmis-
sion. The transmission is switching to emergency
mode. This mode only shifts into certain gears or
may no longer shift at all. The engine may stall.
You cannot engage the reverse gear. Drive to an
authorized Audi dealer or authorized Audi Service
Facility immediately to have the malfunction cor-
rected.
[&] Transmission: malfunction! You can contin-
ue driving in D until engine is off
There is a system malfunction in the transmis-
sion. The transmission is switching to emergency
mode. If you turn the engine off, you will not be
able to select any other gears after restarting the
engine. Drive to an authorized Audi dealer or au-
thorized Audi Service Facility immediately to have
the malfunction corrected.
1} Selector lever: malfunction! You can contin-
ue driving. Please contact Service
There is a system malfunction in the selector lev-
er. Drive immediately to an authorized Audi deal-
er or authorized Audi Service Facility to have the
malfunction repaired.
fs} Selector lever: malfunction! Gear change on-
ly possible if using both shift paddles.
There is a system malfunction in the selector lev-
er. You can continue driving with restricted func-
tion. The selector lever is not working. Gears can
only be selected by tapping both shift paddles at
the same time when the vehicle is stationary. The
“P” gear is automatically engaged when you turn >
99