2020 AUDI A4 Owners Manual

8W1012721BB
Telephone

Handsfree
Requirement: your mobile phone must be con-
nected to the MMI via a Bluetooth Hands Free
Profile (Bluetooth HFP).
You can use the hands-free system. You can make
calls using the antenna on your mobile device.
Sending and receiving messages
See > page 166.
@ Tips
— Pay attention to any system prompts dis-
played on your mobile device or the MMI,
for example if the system should connect
automatically in the future. Depending on
the mobile device, you may need to down-
load contacts and confirm access to your
messages separately.
— You can also search for the MMI on your mo-
bile device using the Bluetooth device
search.
— You only have to pair your device one time.
Bluetooth devices that are already paired
automatically connect to the MMI when the
Bluetooth function is switched on, when
they are within range, and when the ignition
is switched on. The last connected mobile
device is given first priority.
— You can manage additional settings for con-
nected mobile devices in the Connected de-
vices menu > page 207.
— When leaving the vehicle, the Bluetooth
connection to the mobile device will auto-
matically disconnect. Depending on your
mobile device, phone calls in progress may
be automatically redirected from the MMI
to your mobile device so that you can con-
tinue the call on your phone.
Using two telephones
Applies to: vehicles with telephone, and Audi phone box
You can connect two mobile phones to the MMI
at the same time using the Bluetooth HFP, for ex-
ample a business phone and a private phone. You
can be reached in your vehicle through both mo-
bile phones.
Applies to: mobile devices with Bluetooth Mes-
sage Access Profile (MAP): You can send and re-
ceive messages with both mobile devices
=> page 166.
Connecting another mobile device
Requirement: a mobile device must be connected
to the MMI.
> Applies to: MMI: Select on the home screen:
PHONE > [?. Follow the system instructions, or
> Applies to: MMI: Select on the home screen:
SETTINGS > Connected devices > Telephone 1
or Telephone 2 > New connection.
See > page 158, Connecting a mobile phone via
Bluetooth.
Switching between two mobile devices
Requirement: phone 1 and phone 2 must be con-
nected to the MMI.
> Applies to: MMI: Select on the home screen:
PHONE > () Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=> page 169.
Disconnecting a mobile device
Applies to: vehicles with telephone
> To disconnect a Bluetooth device from the MMI,
use the Connected devices menu > page 207.
159

Telephone

Using the Audi phone
box

(eee eleurl ela)
Applies to: vehicles with Audi phone box

Fig. 137 Front center console: Audi phone box with con-
nections
Depending on vehicle equipment, you may be
able to use the following functions with the Audi
phone box:
— Make phone calls using the vehicle’s exterior
antenna
— Charge a mobile device using the USB input
— Charge a mobile device wirelessly
— Reminder signal
Limitations
In some situations, the functions of the Audi
phone box may be limited or temporarily unavail-
able. For example, this may happen if
— There is one more than mobile device in the
Audi phone box
— The mobile device is located in a bag or a pro-
tective case
— There are objects between the Audi phone box
and the mobile device
— The mobile device is not positioned in the cen-
ter of the Audi phone box

ZA WARNING
Loose objects can be thrown around the vehi-
cle interior during sudden driving or braking
maneuvers, which increases the risk of an ac-
cident. Store objects securely while driving.

160

Making phone calls using the exterior
antenna
Applies to: vehicles with Audi phone box
With the Audi phone box, you can make calls us-
ing the exterior antenna on the vehicle. Using the
external antenna helps when there is a low signal
and also provides better reception quality.
Requirement: the ignition must be switched on.
> To make phone calls through the vehicle's exte-
rior antenna using your mobile device, lay your
device on the phone symbol @) > page 160,
fig. 137 in the center of the Audi phone box
with the display facing up.

ema a mem mesma
Applies to: vehicles with Audi phone box
You can charge your mobile device using a special
USB adapter with the Audi phone box
=> page 196.
Requirement: the ignition must be switched on.
> To charge your mobile device via USB, connect it
to the USB input @ > page 160, fig. 137.
@ Tips
— You can purchase a USB adapter from an au-
thorized Audi dealer or authorized Audi
Service Facility, or at specialty stores.
— Audi recommends using Audi Genuine Ac-
cessories. Audi has verified their reliability,
safety, and suitability.
Charging a mobile device wirelessly
Applies to: vehicles with Audi phone box
You can charge your mobile device wirelessly us-
ing the Audi phone box.
Requirement: the ignition must be switched on.
Your mobile device must meet the Qi standard.
> Make sure that the wireless charging function is
switched on:
> Applies to: MMI: Select on the home screen:
SETTINGS > General > Reminder signal and
mobile device charging.

Telephone

> Switch the Mobile device wireless charging
function on.
> To charge your mobile device wirelessly, lay it
on the @ symbol @ = page 160, fig. 137 in the
center of the Audi phone box with the display
facing up.


Z\ WARNING
— The mobile device may become hot during
wireless charging. Pay attention to the tem-
perature of your mobile device and be care-
ful when removing it from the Audi phone
box.
—An alternating magnetic field is used for
wireless charging. Maintain a minimum dis-
tance of approximately 2.4 in (6 cm) to the
Audi phone box charging plate. The thresh-
olds for prolonged exposure at this distance
comply with ICNIRP1998. Therefore, inter-
actions such as irritation of sensory organs,
malfunctions of active implants (such as
pacemakers, infusion pumps, or neurosti-
mulators) or effects on passive implants
(such as prosthetic limbs) is highly unlikely.
If you have an implant, consult a medical
specialist if you have any questions. You can
also switch the function for wireless charg-
ing in the Audi phone box on and off. You
can continue to charge your mobile device
using a cable connection.

@) Note
Applicable to U.S.A.
Operation of the Audi phone box is subject to
the following requirements of the Federal
Communications Commission:
— You MUST cease operating this device im-
mediately if requested by the FCC or a li-
censed wireless service provider.
— WARNING: E911 location information may
not be provided or may be inaccurate for
calls served by using this device.
CG) Note
Applicable to Canada
In Canada, operation of a Zone Enhancer,
such as an Audi Phone Box, is subject to the
following requirements of the Innovation,
Science and Economic Development Canada
(ISED):
— This is a CONSUMER device.
— BEFORE USE, you MUST meet all require-
ments set out in CPC-2-1-05.
— You MUST operate this device with approved
antennas
and cables as specified by the
manufacturer. Antennas MUST NOT be in-
stalled within 20 cm of any person.
— You MUST cease operating this device im-
mediately if requested by ISED or a licensed
wireless service provider.
— WARNING: £911 location information may
not be provided or may be inaccurate for
calls served by using this device.
@ Tips
—The maximum charging output is 5 W.
—The charging time and temperature will vary
depending on the mobile device being used.
Mobile device reminder signal
Applies to: vehicles with Audi phone box
When the device reminder signal is switched on,
you will be notified that your mobile device is still
in the Audi phone box when you leave the vehicle.
— This is a CONSUMER device.
— BEFORE USE, you MUST REGISTER THIS DE-
VICE with your wireless provider and have
your provider’s consent. Most wireless pro-
viders consent to the use of signal boosters.
Some providers may not consent to the use
of this device on their network. If you are
Requirement: your mobile device must be located
in the Audi phone box (if Qi capable) or connected
to the Audi music interface with a USB adapter,
and the Audi smartphone interface must be ac-
8W1012721BB
unsure, contact your service provider.
— You MUST operate this device with approved
antennas
and cables as specified by the
manufacturer. Antennas MUST be installed
at least 20 cm (8 inches) from any person.
tive or your iPhone must be connected to the
MMI via Bluetooth and charging using a USB
adapter
connected to the Audi music interface.
161

Telephone

» Applies to: MMI: Select on the home screen:
SETTINGS > General > Reminder signal and
mobile device charging.
The following settings may be available, depend-
ing on vehicle equipment:
— Signal tone
— Off
Spoken cue
this setting is switched on at the factory.
Mobile device notes: reminder, charge level
When this function is switched on, the charge
status of your mobile device is displayed. You will
also be reminded not to forget your mobile de-
vice when leaving the vehicle.
Using the telephone
Accessing the telephone functions
Applies to: vehicles with telephone
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RAX-0144
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min Dialphone
Contacts cee a
Fig. 138 Center display: selection menu
Requirement: a mobile device must be connected
to the MMI.
> Applies to: MMI: Select on the home screen:
PHONE.
The following phone functions will be available:
@ Search
G@) Gall list <<: wee: 2s eee se een ees 162
@ Presets ..............0.0 0 eee ee 163
GG Contacts: . «isin so assess vv evans oo 163
G) Voicemail cx ys sees 2 2 news es ee 164
© Select number ................ 164
@ Switch telephones ............. 165
162

Managing call lists
Applies to: vehicles with telephone
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ae o—@
erat orere
RAX-0145)
Plas)
renee acer)
Albinson, Mary (2)
Mobile 001712345678
001718765432 (1)
Fig. 139 Center display: call list
Opening call lists using the MMI
> Applies to: MMI: Select on the home screen:
PHONE > Call list.
Opening call lists using the multifunction
steering wheel
> Select in the instrument cluster: Telephone tab
> ) button > Call list.
Possible call list symbols:
Missed calls
Dialed numbers
Accepted calls
Edit call list
Displaying a business card ....... 163
Number of interactions with a con-
tact
If more than one interaction with a contact or
number has taken place, the last one is displayed
in the form of an arrow @), Q), or @).
Press and hold a contact or a phone number in
the list until the Options menu appears.
Depending on your mobile device, the following
options may be available:
— Store as favorite > page 163.
— Send text message > page 166.
— Send e-mail > page 167.
Editing a number
Edit a phone number before dialing it.

8W1012721BB
Telephone

Managing favorites
Applies to: vehicles with telephone
You can store contacts for all connected mobile
devices as shortcuts in the favorites list.
Selecting favorites using the MMI
> Applies to: MMI: Select on the home screen:
PHONE > Favorites.
Opening favorites using the multifunction
steering wheel
> Select in the instrument cluster: Telephone tab
> ) button > Favorites.
Storing favorites
> Press Y¥ > page 163 in the details, or
> Press Store as favorite in the options
=> page 162.
Deleting a favorite
> Press W > page 163 in the details, or
> Select: Favorites > Z > one or multiple favor-
ites or Select all > Delete > Done.
Managing the directory
Applies to: vehicles with telephone
You can manage up to four directories in the
MMI.
Requirement: a mobile device must be connected
to the MMI.
Opening the directory
> Applies to: MMI: Select on the home screen:
PHONE > Contacts.
The contacts will be displayed. You can change
the sort order > page 166, Sort order.
Deleting imported contacts
Requirement: you must have imported at least
one contact.
> Select: Contacts > Z > one or more text mes-
sages > Delete > Done. The imported contacts
are deleted.
Directory options
Press and hold a contact in the directory until the
Options menu appears.
Depending on your mobile device, the following
options may be available:
— Store as favorite > page 163
— Send text message > page 166.
— Send e-mail > page 167.
G) Tips
— Pay attention to any synchronization
prompts on your mobile device when down-
loading contacts.
— The contacts from the mobile device may
not be transferred in alphabetical order. If
there are too many entries, contacts with
different first letters may be missing in the
MMI.
— Only the contacts from the active connected
mobile device are displayed.
— The contacts in the local MMI memory are
always visible and can be accessed by other
users.
— After switching off the ignition and exiting
the vehicle, the mobile device directory will
be loaded when the MMI is started again if
the mobile device is within range and the
Bluetooth function is switched on in the mo-
bile device and the MMI.
— Only the contacts in the local MMI memory
can be deleted.
oy eY em Lee
Applies to: vehicles with telephone
The business card shows you details about a con-
tact.
> To open a business card, press on a contact in
the directory, or
> Press @ in the call list ©) > page 162, fig. 139.
Possible options in the business card:
> Call: press on a phone number.
> Storing a favorite: press YY.
> Deleting a favorite: press W.
> Sending a text message: press S—.
> Starting navigation: press on an address.
163
>

Telephone

> Sending an e-mail: press on an e-mail address.
Listening to voicemail
Applies to: vehicles with telephone
> Applies to: MMI: Select on the home screen:
PHONE > Voicemail.
Requirement: there must be no voicemail num-
ber stored.
> Entering the voicemail number: enter the de-
sired number. Press OK.
Requirement: a voicemail number must be stor-
ed.
> Dialing the voicemail number: press Voice-
mail. The call begins immediately.
i) Tips
This service must be set up and activated by
the mobile phone service provider.
Dialing a phone number
Applies to: vehicles with telephone
Depending on the vehicle equipment, you may
have the following options for dialing a phone
number:
— Using text input in the MMI = page 21.
— Using voice operation > page 24.
Call options
Applies to: vehicles with telephone
> To accept or end a call, press the @ button on
the multifunction steering wheel. For opera-
tion, see > page 12.
Depending on your mobile device, the following
options may be available in the MMI when there
is an incoming call:
— Answer
— Decline
— Message
If you exit the vehicle during a phone call, the
Bluetooth connection will be disconnected. De-
pending on your mobile device, phone calls in
progress may be automatically transferred from
the MMI to your mobile device.
164
G) Tips
The radio or media playback is muted during a
phone call.
During a phone call
Applies to: vehicles with telephone
Depending on your mobile device and the type of
connection, the following options may be availa-
ble during a call:
— End call...
— Mute
Sending a tone sequence
Press Numbers. You can enter tone sequences
(DTMF) and send them to the other party on the
call.
Hold
Puts the current call on hold. To resume the call,
press Resume.
Answering an incoming call
One of these options will be available, depending
on the mobile phone service provider:
— Answer: the current phone call will be put on
hold. The incoming call will be answered.
— Replace: the active call will be replaced with
the incoming call.
Declining an incoming call
If you select Decline, the incoming call will be de-
clined.
Conference
Requirement: two phone calls must be in prog-
ress.
Depending on your mobile phone service provid-
er, you can add a call on hold and up to five active
callers to a conference call.
Swap call
Requirement: two phone calls must be in prog-
ress.
You can alternate between two phone calls. >

8W1012721BB
Telephone

Additional call options
Press More.
Depending on the mobile device being used and
the type of connection, the following options
may be available:
Transfer call to mobile device
Transfer the current call to your mobile device.
Switch to hands-free mode
Transfer the current call from your mobile device
to the MMI.
Add call
You can start a new call. The current call will be
put on hold.
Remove conf. member
You can remove conference call members individ-
ually when a conference call is active.
Microphone input level
You can adjust the input level of the microphone
using the slider.
@) Tips
The call waiting function must be activated in
your mobile device to be alerted about an in-
coming call during an active call.
Making an emergency call
Applies to: vehicles with telephone
Requirement: a mobile device must be connected
to the MMI.
>» Applies to: MMI: Select on the home screen:
PHONE > Dial number > the local emergency
call number (for example, 911) > Dial.

Z\ WARNING
— Because your phone works with radio sig-
nals, a connection cannot be guaranteed un-
der all circumstances. Do not rely on only
your phone when it comes to essential com-
munication (such as during a medical emer-
gency).

— Always follow the instructions given by the
emergency personnel during an emergency
call and only end the call when they instruct
you to do so.


Settings
Phone settings
Applies to: vehicles with telephone
> Applies to: MMI: Select on the home screen:
PHONE > ©}.
The following options may be possible, depend-
ing on your mobile device:
— Decline with text message
— Edit voicemail number
Switching between two mobile devices
Requirement: phone 1 and phone 2 must be con-
nected to the MMI.
Switch telephones: the device name of the avail-
able mobile device is displayed. You can switch
the phone by pressing the button.
Ringtone and volume settings
— Ringtone and message volume: you can adjust
the volume using the slider.
— Ringtone: select a ringtone from the list.
— Microphone input level: you can adjust the in-
put level of the microphone using the slider.
Car phone or data module serial number
Applies to: vehicles with car phone/data module
The serial number (IMEI) will be displayed.
Directory settings
Applies to: vehicles with telephone
> Applies to: MMI: Select on the home screen:
PHONE > Contacts > ©.
Switching between two mobile devices
Requirement: telephone 1 and telephone 2 must
be connected.
Switch telephones: the device name of the avail-
able mobile device is displayed. You can switch
the phone by pressing the button.
165

Telephone

The directory for the selected phone will be dis-
played.
Hide grayed-out contacts
When this function is switched on, contacts that
have no phone numbers stored for them will be
hidden.
Sort order
You can sort the contacts by Last name or First
name.
Download contacts
Requirement: a mobile device must be connected
to the MMI.
To update the contacts in the MMI, you can man-
ually download your mobile device contacts. De-
pending on the mobile device, you may need to
disconnect and reconnect the Bluetooth connec-
tion to update the contacts.
Importing and exporting contacts
Requirement: a USB storage device must be con-
nected to the Audi music interface > page 196.
Contacts in vCard format (.vcf) can be imported
or exported from the MMI.
— Importing contacts from a storage device: Re-
quirement: the USB storage device must con-
tain contacts in the vCard format. They must
not be located in sub-folders. Select: Import
contacts > Search for import data > USB device
1/USB device 2 > desired contacts or Select all
contacts > Start import.
— Exporting contacts to a storage medium: Re-
quirement: you must have a contact imported.
Select: Export contacts > Find exporting
source > USB device 1/USB device 2 > desired
contacts or Select all contacts > Start export.
@ Tips
— The imported contacts are stored in the lo-
cal MMI memory.
— There should be no other files or folders on
the storage medium containing the contacts
to be imported.
— Contacts that were downloaded from a mo-
bile device cannot be exported.
166
— Apple devices and MTP devices (such as
smartphones) are not recognized as USB
storage devices.
Messages
Text messages
Applies to: vehicles with telephone
Requirement: your mobile device must be con-
nected to the MMI via Bluetooth Message Access
Profile (Bluetooth MAP).
> Applies to: MMI: Select on the home screen:
MESSAGES > () > e-mail (phone 1)/e-mail
(phone 2)*.
The following functions are available:
— New text message*
— Inbox
— Sent
— Outbox*
— Drafts*
— Deleted
User defined*
If necessary, user-defined folders will be copied
to your mobile device.
Message options
Press on a text message.
Depending on the country, the following options
may be available:
— Read out
— Reply
— Forward
— More
To switch between messages, press < or >.
Press More. Depending on your mobile device
and the selected mailbox, additional options may
be available:
— Call
— Forward
— Navigate
— Extract numbers
— Send again