2020 AUDI A4 Service

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Audi smartphone interface

— You cannot connect any mobile devices via
Bluetooth when an Audi smartphone inter-
face connection is active.
— Usage of the Audi smartphone interface de-
pends on the availability of services through
third party providers.
Troubleshooting
Applies to: vehicles with Audi smartphone interface
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.
— Audi merely provides access to third party
services through the MMI and does not as-
sume any responsibility for the content of
these services.

Problem Solution

Audi smartphone
opened.
cle is being operated.
Check the battery charge level on your smartphone.
interface cannot be | Check the USB cable and use a different one if necessary.
Check if Android Auto or Apple CarPlay is available in the country where the vehi-

Android Auto: check if the Android Auto app is installed on your smartphone.

Connecting the
MMI failed. => page 196.
Make sure that you are using the correct USB adapter and check if the USB
smartphone to the | adapter is connected correctly to your smartphone and the Audi music interface

Apple CarPlay: check if Apple CarPlay is activated on your iPhone.

vehicles.
Android Auto: check in the Android Auto app if Android Auto permits new

start your iPhone.
Wireless connection: open the settings for Bluetooth and CarPlay on your
iPhone. Remove your vehicle. Open the connection manager in the MMI
= page 207. Delete your iPhone in the Telephone 1 and Audi smartphone inter-
face submenus. Repeat the connection process. Restart the MMI > page 18. Re-

The smartphone is
not automatically
detected. => page 196.

Make sure that you are using the correct USB adapter and check if the USB
adapter is connected correctly to your smartphone and the Audi music interface
Check if the requirements needed to connect a smartphone have been met.

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Additional settings

Bluetooth audio player
When this function is switched on, the profile
will load automatically when your Bluetooth au-
dio player is within range.
Bluetooth name
The MMI’s Bluetooth name is displayed and can
be changed.
Factory default settings
Requirement: the ignition must be switched on.
> Applies to: MMI: Select on the home screen:
SETTINGS > System maintenance > Restore
factory settings.
> Follow the system instructions.
The
settings will be reset. The system will re-
start. This may take some time.
@ Tips
Make sure that not only the settings were de-
leted but also the stored data, if necessary.
Software update
Applies to: vehicles with software update
You can update your vehicle’s software.
The functions depend on the country and vehicle
equipment:
— Update using the online software update.
— Import a map update from the USB connection
to your MMI & page 184.
— Have the software update performed by an au-
thorized Audi dealer or authorized Audi Service
Facility. This can result in additional costs.

ZA\ WARNING
— Perform the installation only when the vehi-
cle is stationary. Otherwise, this increases
the risk of an accident
— If the installation fails, contact an author-
ized Audi dealer or authorized Audi Service
Facility immediately to have the malfunction
corrected.

@) Tips
The software update may take some time.
Online software update
Applies to: vehicles with online software update
With the online software update, you can update
the software directly in the vehicle.
Requirement: the MMI must be connected to the
Internet > page 169, Audi connect.
> Applies to: MMI: Select on the home screen:
SETTINGS > System maintenance > Software
update.
> Press Search for updates.
> Press on the desired update.
> Press Next.
> Follow the system instructions.
(1) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 169.
Connected devices
Displayed connected devices
Requirement: the vehicle must be stationary and
the ignition must be switched on.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connected devices.
Possible menu items:
— Telephone 1
— Telephone 2
— Audio player
— Wi-Fi hotspot
Audi smartphone interface
You can connect your smartphone to the MMI
=> page 204.
Managing connected devices
Requirement: the connected devices menu must
be displayed > page 207.
207
>

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Checking and Filling

— Do not use any gasoline mixture whose
composition cannot be identified.
— Audi does not assume any responsibility for
damage to the fuel system or for perform-
ance problems caused by using gasoline
mixtures different from those specified.
This type of damage also does not fall under
the New Vehicle Limited Warranty or under
the emissions control system warranty.
— If you notice a higher fuel consumption or
poor handling or performance problems due
to such gasoline mixtures, we recommend
fueling with unblended gasoline.
Gasoline additives
An important issue for many automobile manu-
facturers is combustion residue in the engine
that results from the use of certain fuels.
Although types of gasoline differ depending on
the manufacturer, there are similarities. Certain
substances in the gasoline may cause deposits in
the engine. Additives in the gasoline that should
keep the engine and fuel system clean do not all
function equally.
Audi recommends using TOP TIER Detergent Gas-
oline. For additional information on TOP TIER De-
tergent Gasoline, visit www.toptiergas.com.
If you use incorrect fuels over a long period of
time, the maximum engine performance may be
impaired by combustion residue.
@) Note
— Damage or malfunctions caused by the use
of incorrect types of gasoline are not cov-
ered by the New Vehicle Limited Warranty.
— Only gasoline additives that have been ap-
proved by Audi may be used.
Refueling
Messages
[i Tank system: malfunction! Please contact
Service

There is a malfunction in the fuel tank system.
Drive to an authorized Audi dealer or authorized
Audi Service Facility immediately to have the
malfunction corrected.
Fueling procedure
Fig. 156 Right rear side of the vehicle: opening the fuel
filler door

Fig. 157 Fuel filler door with attached fuel cap
The fuel filler door is unlocked or locked by the
central locking system.
> Unlock the vehicle if necessary.
> Press on the left side of the fuel filler door to
open it > fig. 156.
> Unscrew the tank cap counterclockwise.
> Place the cap from above on the open fuel filler
door > fig. 157.
> Insert the fuel pump nozzle all the way into the
fuel filler neck.
> Begin fueling. Once the fuel pump nozzle turns
off the first time, the fuel tank is full. Do not
continue fueling, or else the expansion space in
the tank will be filled with fuel.
> After the fuel pump has switched off, wait five
seconds before removing the nozzle to allow
the rest of the fuel to finish dripping into the
fuel tank.
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Checking and Filling

@) Tips
The fuel filler door on your vehicle does not
lock if you lock the vehicle from the inside us-
ing
the central locking switch.

Fuel filler door emergency release
If the central locking system malfunctions, the
fuel filler door can be unlocked manually.

Fig. 158 Right side trim panel in the luggage compart-
ment: opening the trim panel

Fig. 159 Luggage compartment: fuel filler door emergency
release
The emergency opening mechanism is located
behind the right side trim panel in the luggage
compartment.
> Open the cover in the side panel > fig. 158.
> To unlock the fuel filler door, loosen the loop
from the retainer and then pull on the loop
carefully > fig. 159 >@).
> Press on the left side of the fuel filler door to
open it > page 211, fig. 156.
® Note
Only pull on the loop until you feel resistance.
You will not hear it release. If you continue to

pull, you could damage the emergency re-
lease mechanism.
Emissions control
system
General information
ZA\ WARNING
The temperature of the exhaust system is
high, both when driving and after stopping
the engine.

— Never touch the exhaust tail pipes once they
have
become hot. This could result in burns.
— Do not park your vehicle over flammable
materials such as grass or leaves because
the high temperature of the emissions sys-
tem could start a fire.
— Do not apply underbody protectant in the
exhaust system area, because this increases
the risk of fire.
(ele) Nidtml alg
Follow the safety precautions > page 213, Gener-
al information.

The vehicle may only be driven with unleaded
gasoline, or the catalytic converter will be de-
stroyed.
Never drive until the tank is completely empty.
The irregular supply of fuel that results from that
can cause engine misfires. Uncombusted fuel
could enter the exhaust system, which could
cause overheating and damage to the catalytic
converter.

Malfunction Indicator Lamp (MIL)
If the S indicator light blinks or turns on, there
is a malfunction that is causing poor emissions
quality and that could damage the catalytic con-
verter. Drive slowly to an authorized Audi dealer
or authorized Audi Service Facility to have the
malfunction corrected.
213

Checking and Filling

The indicator light can also turn on if the fuel fill-
er cap is not closed correctly > page 211).
Engine compartment
General information
Special care is required if you are working in the
motor compartment
For work in the motor compartment, such as
checking and filling fluids, there is a risk of in-
jury, scalding, accidents, and burns. For this
reason, follow all the warnings and general
safety precautions provided in the following in-
formation. The engine compartment is a dan-
gerous area in the vehicle. > A.


ZA WARNING
— Turn the engine off.
— Switch the ignition off.
— Set the parking brake.
— Select the “P” (Park) selector lever position.
— Allow the engine to cool.
— Keep children away from the engine com-
partment.
— Never spill fluids on a hot engine. These flu-
ids (such as the freeze protection contained
in the coolant) can catch fire.
— Avoid short circuits in the electrical system.
— Never reach into the radiator fan. The fan is
temperature-controlled and can turn on
suddenly, even when the ignition is switched
off.
— Never open the hood when there is steam or
coolant escaping from the engine compart-
ment, because there is a risk that you could
be burned. Wait until no steam or coolant is
escaping.
— The cap on the coolant expansion tank must
never be opened when the coolant is hot.
The cooling system is under pressure. There
is a risk of burns
—To protect your face, hands, and arms from
hot steam or coolant, cover the cap with a
— Do not remove the engine cover under any
circumstances. This increases the risk of
burns.
— Due to the risk of electric shock, never touch
the ignition cable or other components in
the electronic high-voltage ignition system
when the engine is running or is starting.
— Ifa gear is engaged while the vehicle is sta-
tionary and the engine is running, do not
press the accelerator pedal inadvertently.
Pressing the accelerator pedal will cause the
vehicle to move, and this could result in an
accident.
— If inspections or repairs must be performed
while the engine is running, moving compo-
nents (such as the ribbed belt, generator,
and radiator fan) pose an additional risk.
— Set the parking brake first and select the
“P” (Park) selector lever position.
— Always make sure that no parts of the
body, jewelry, ties, loose clothing, and
long hair can be caught in moving engine
components. Before any work, always re-
move any jewelry and/or ties, tie back long
hair, and make sure all clothing fits close
to the body to reduce the risk of anything
becoming caught in engine components.
— Pay attention to the following warnings list-
ed when work on the fuel system or on the
electrical equipment is required.
— Do not smoke.
— Never work near open flames.
— Always have a working fire extinguisher
nearby.
— All work on the battery or electrical system
in your vehicle can result in injuries, chemi-
cal burns, accidents, or burns. Because of
this, all work must be performed only by an
authorized Audi dealer or authorized Audi
Service Facility.
— Limit your exposure to exhaust and chemi-
cals to as short a time as possible.




thick cloth when opening.


ZA\ WARNING
California Proposition 65 Warning:


1) Depending on the engine and country
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Checking and Filling


— Engine exhaust, some of its constituents,
and certain vehicle components contain or
emit chemicals known to the State of Cali-
fornia to cause cancer and birth defects and
reproductive harm. In addition, certain flu-
ids contained in vehicles and certain prod-
ucts of component wear contain or emit
chemicals known to the State of California
to cause cancer and birth defects or other
reproductive harm.
— Battery posts, terminals and related acces-
sories contain lead and lead compounds,
chemicals known to the State of California
to cause cancer and reproductive harms.
Wash hands after handling.
Q Note
When filling fluids, be sure not to add any flu-
ids to the wrong reservoirs. Otherwise severe
malfunctions and engine damage will occur.


@ For the sake of the environment
You should regularly check the ground under
your vehicle in order to detect leaks quickly. If
there are visible spots from oil or other fluids,
bring your vehicle to an authorized Audi deal-
er or authorized Audi Service Facility to be
checked.
Opening and closing the hood
The hood is released from inside the vehicle.


Fig. 160 Footwell: release lever

Fig. 161 Unlocked hood: lever
Make sure the wiper arms are not raised up from
the windshield. Otherwise the paint could be
damaged.
Opening the hood
> With the door open, pull the lever > below
the instrument panel in the direction of the ar-
row > fig. 160.
> Raise the hood slightly > /A\.
> Press the lever > fig. 161 in the direction of the
arrow. This releases the hooks.
> Open the hood.
Closing the hood
> Push the hood down until you override the
force of the struts.
> Let the hood fall lightly into the latch. Do not
press itin. > AX.
Message
B Warning! Hood is not locked. Stop vehicle
and check the lock
The hood latch is not locked correctly. Stop im-
mediately and close the hood.

ZX WARNING
— Never open the hood when there is steam or
coolant escaping from the engine compart-
ment, because there is a risk that you could
be burned. Wait until no steam or coolant is
escaping.
—For safety reasons, the hood must always be
closed securely while driving. Because of
this, always check the hood after closing it
to make sure it is latched correctly. The hood
is latched if the front corners cannot be lift-
ed. >

215

Checking and Filling

- If you notice that the hood is not latched
while you are driving, stop immediately and


N
INS —
close it, because driving when the hood is
not latched increases the risk of an accident.

/( \\. |
Fig. 162 Typical location of the reservoir and the engine oil filler opening (example)
Follow the safety precautions > page 214.
Washer fluid reservoir (>) > page 225
Jump start points: (+) under the cover
=> page 225, Charging the battery
= page 260, Preparation

Engine oil filler opening (7) > page 217

) Sticker* for engine oil specification
=> page 216
Coolant expansion tank (£) > page 221
Brake fluid reservoir (O)) > page 222

The coolant expansion tank and the engine oil
filling opening may be located in different places
within
the engine compartment, depending on
the engine version.
216
Engine oil
the engine oil level is too low
If you need to add engine oil, use an oil that is
listed on the sticker. The sticker is located at the
front of the engine compartment > page 216,
fig. 162.
If the recommended engine oil is not available, in
an emergency you may add a maximum of 1
quart (1 liter) of ACEA C3 or API SN engine oil
one time until the next oil change.
For more information on the correct engine oil
for your vehicle, contact an authorized Audi deal-
er or authorized Audi Service Facility. Have the oil
changed by an authorized Audi dealer or author-
ized Service Facility.

8W1012721BB
Checking and Filling


Audi recommends
Sbastrol | ZIDIGE Prarzssional
Audi recommends using the LongLife high-per-
formance engine oil from Audi Genuine Parts.
I Tet
Engine oil pressure


i Turn off engine. Oil pressure too low
Stop driving and switch the engine off. Check the
engine oil level > page 217.
— If the engine oil level is too low, add engine oil
=> page 218. Only continue driving once the in-
dicator light turns off.
— If the engine oil level is correct and the indica-
tor light still turns on, turn the engine off and
do not continue driving. See an authorized Audi
dealer or authorized Audi Service Facility for as-
sistance.
Engine oil level
Applies to: vehicles with oil level warning
3 Please add oil immediately
Stop driving and switch the engine off. Check the
engine oil level > page 217 and add engine oil
immediately > page 218.
2 Please add max. x qt (x I) oil. You can con-
tinue driving
Add the amount of oil shown immediately
=> page 218.
Reducing the oil level
3 Please reduce oil level
There is too much oil in the engine and there is a
risk of damaging the catalytic converter or en-
gine. Drive to an authorized Audi dealer or au-
thorized Audi Service Facility immediately to have
engine oil extracted if necessary. Avoid high en-
gine speeds, full acceleration, and heavy engine
loads.
Engine oil sensor
2 Oil level sensor: oil change necessary. Please
contact Service
Fuel has entered the engine oil. This will cause
the engine oil level to rise slowly and the engine
oil quality to decrease. Do not extract engine oil
to reduce the level, because this will increase the
risk of engine damage. Drive to an authorized
Audi dealer or authorized Audi Service Facility im-
mediately to have engine oil extracted.
& Oil level system: malfunction! Please con-
tact Service
The sensor that checks the engine oil level has
malfunctioned. Drive immediately to an author-
ized Audi dealer or authorized Audi Service Facili-
ty to have the malfunction repaired.
& Oil pressure sensor: malfunction! Please
contact Service
The sensor that checks the engine oil pressure
has malfunctioned. Drive immediately to an au-
thorized Audi dealer or authorized Audi Service
Facility to have the malfunction repaired.
Engine warm-up request
i Please drive to warm up engine
Fuel has entered the engine oil, either due to low
outside temperatures or frequent short drives.
Drive until the engine is warm so that the fuel in
the engine oil will evaporate. Avoid high engine
speeds, full accelerating, and heavy engine loads
when doing this.
G@) Tips
The oil pressure warning EE is not an oil level
indicator. Always check the oil level regularly.
Checking the engine oil level
The engine oil level can be checked in the MMI.
Observe the safety precautions > A\ in General
information on page 214.
> Park the vehicle on a level surface.
» Shut the engine off when it is warm.
> Switch only the ignition back on.
> Wait approximately two minutes.
> Applies to: MMI: Select on the home screen:
VEHICLE > Settings & Service > Oil level.
217
>