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7.Tap Send appointment request.
>You will receive an appointment sugges-
tion by email within a couple of days7.
You will also receive the same messagevia email and when you log in towww.volvocars.com.
On some markets, the message in theinstrument panel indicating that the vehi-cle requires service will go out once theappointment request has been sent.
8.Tap Cancel request if you would like tocancel your request.
The appointment request contains informationabout your vehicle that helps the workshop planfor your visit.
The retailer will send you a digital appointmentsuggestion. Information about your retailer is alsoavailable in the vehicle so that you can contactyour workshop at any time.
Accepting an appointment suggestion
When the vehicle has received an appointmentsuggestion, a message will be displayed at thetop of the center display.
1. Tap the message.
2. To accept the suggested appointment, tapAccept. Otherwise, tap Send newproposal or Decline.
For some markets, the system reminds you whenan appointment time is approaching and the navi-
gation system8 can also guide you to the work-shop at the appointed time.
Related information
Vehicle status (p. 560)
Sending vehicle information to the workshop(p. 562)
Navigating in the center display's views(p. 113)
Volvo ID (p. 26)
Internet-connected vehicle* (p. 494)
Sending vehicle information to the
workshop9
Vehicle-related information can be sent at anytime from the vehicle, e.g. if you schedule a visitto a workshop and would like to assist yourworkshop by providing additional basic informa-tion. Sending vehicle information is not the sameas scheduling service.
1.Open the Car Status app from App view inthe center display.
2.Tap Appointments.
3.Tap Send vehicle data.
>A message confirming that vehicle-relatedinformation has been sent will appear atthe top of the center display. You cancancel data transmission by tapping thecheckbox in the activity indicator.
Information is sent via the vehicle's Inter-
net connection10.
7Timespan may vary depending on market.8For vehicles with Sensus Navigation*.9Certain markets only.10There may be a charge for transmitting data over the Internet, depending on your service plan.
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Vehicle information can be accessed by anyretailer if they are provided with your vehicle iden-
tification number (VIN11).
Vehicle information contents
The most recently saved vehicle-related informa-tion will be sent (the last time the vehicle wasturned on). This includes information regarding:
service requirements
time since last service was performed
function status
fluid levels
mileage (odometer reading)
Vehicle Identification Number (VIN11)
software version
diagnostic information.
Related information
Scheduling service and repairs (p. 561)
Vehicle status (p. 560)
Navigating in the center display's views(p. 113)
Internet-connected vehicle* (p. 494)
11Vehicle Identification Number.
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Hoisting the vehicle
When hoisting the vehicle, it is important that thejack is positioned on the designated pointsunder the vehicle.
For vehicles with Leveling Control*: If the vehi-cle is equipped with pneumatic suspension, thisfeature must be turned off before the vehicle islifted onto a tow truck.
WARNING
If the vehicle is lifted on a garage jack, thejack must be placed under one of the four lift-ing points. Make sure that the vehicle is cor-rectly positioned on the jack and that it can-not slide off. Make sure the jack plate has arubber pad to help keep the vehicle stableand prevent damage. Always use axle standsor similar.
NOTE
Volvo recommends only using the jackintended for your specific vehicle model. If ajack other than that recommended by Volvo isused, follow the instructions included with theequipment.
The vehicle's ordinary jack is only intended tobe used in temporary situations for short peri-ods of time, such as when changing wheels inthe event of a flat tire. If the vehicle needs tobe lifted more frequently, or for a longerperiod of time than for a wheel change, agarage jack or hoist is recommended. Alwaysfollow the instructions for use provided withthe equipment.
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The triangles in the plastic covering indicate where the jack attachment points/lifting points (red areas) are located.
Related information
Removing a wheel (p. 528)
Jack* (p. 527)
Leveling control settings* (p. 420)
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Climate control system service
Service and repairs on the air conditioning sys-tem should only be done by an authorized work-shop.
Troubleshooting and repairs
The air conditioning system contains a fluores-cent tracer substance. Ultraviolet light is used tosearch for leaks in the system.
Volvo recommends contacting an authorizedVolvo workshop.
Vehicles with R134a refrigerant
WARNING
The air conditioning system contains therefrigerant R134a under pressure. Serviceand repairs to the system should only be doneby an authorized workshop.
Related information
Volvo's service program (p. 556)
Replacing a windshield with head-
up display*
Vehicles with a head-up display have a specialtype of windshield that meets the requirementsfor displaying projected information.
Volvo recommends contacting an authorizedVolvo workshop for assistance replacing thewindshield. The correct type of replacementwindshield must be used in order for the head-updisplay to function properly.
Related information
Head-up display* (p. 140)
Cleaning the head-up display* (p. 594)
Opening and closing the hood
To open the hood, pull the lever in the passen-ger compartment and then turn the handle underthe hood.
Opening the hood
Pull the lever near the pedals to release thehood from its fully closed position.
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Swipe your hand from left to right under thehood, grasp the handle and move it up and tothe side to release the catch and lift thehood.
Warning - hood not closed
When the hood is released, a warningsymbol and graphic will be displayed inthe instrument panel and an audiblesignal will sound. If the vehicle beginsto roll, the audible signal will be repeated severaltimes.
NOTE
If the warning symbol is illuminated or anaudible warning signal sounds even thoughthe hood is securely closed, consult a work-shop - an authorized Volvo workshop is rec-ommended.
Closing the hood
1. Press down the hood until it begins to closeunder its own weight.
2. When the hood reaches the catch at thehandle in the front edge of the vehicle, pressdown on the hood to close it completely.
WARNING
Risk of injury! When closing, make sure thatthe hood is completely unobstructed and thatno one can be injured.
WARNING
Make sure the hood locks securely after clos-ing. It must audibly lock on both sides.
Hood not completely closed.
Hood completely closed.
WARNING
Never drive with the hood open!
If there are any indications while driving thatthe hood is not completely closed, stop imme-diately and close it securely.
Related information
Engine compartment overview (p. 568)
Door and seat belt reminders (p. 51)
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Engine compartment overview
This overview shows some service-related com-ponents.
Some of the components included in the vehi-cle's electric drive system are located in theengine compartment. Exercise caution whenaccessing the engine compartment and onlytouch what is required for normal maintenance.
WARNING
Orange wiring may only be handled by quali-fied personnel.
WARNING
A number of electrical components in TwinEngine Plug-in Hybrid vehicles use high-volt-age current and can be extremely dangerousif handled incorrectly.
Do not touch anything that is not clearlydescribed in this Owner's Manual.
Be careful when checking/filling fluids inthe engine compartment.
The layout of the engine compartment may vary depend-ing on model and engine variant.
Coolant expansion tank
Brake fluid reservoir (located on the driver'sside)
Washer fluid filler pipe12
Fusebox
Air filter
Engine oil filler pipe
WARNING
Bear in mind that the cooling fan (located atthe front of the engine compartment behindthe radiator) may start or continue runningautomatically up to about 6 minutes after theengine is turned off.
Always entrust engine washing to a workshop– an authorized Volvo workshop is recom-mended. If the engine is hot, there is a risk offire.
WARNING
The ignition system works with extremely highand dangerous voltages. The vehicle electricalsystem should always be in ignition mode 0when work in being performed in the enginecompartment.
Do not touch any spark plugs or ignition coilswhen the vehicle electrical system is in igni-tion mode II or when the engine is warm.
Related information
Opening and closing the hood (p. 566)
Filling washer fluid (p. 609)
Refilling coolant (p. 571)
Fuses in the engine compartment (p. 582)
Checking and filling engine oil (p. 570)
Ignition modes (p. 395)
12Fill the washer fluid at regular intervals, e.g. when refueling.
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Engine oil
For the recommended service intervals and war-ranties to be applied, an approved engine oilmust be used.
Volvo recommends:
If the engine oil is not checked regularly and thelevel becomes low, this could cause seriousengine damage.
CAUTION
To satisfy the requirements for the engine'sservice intervals, all engines are factory-filledwith a specially adapted synthetic engine oil.Great care has been put into the choice of oil,with consideration given to service life, starta-bility, fuel consumption and environmentalimpact.
For the recommended service intervals toapply, an approved engine oil must be used.Only use the prescribed oil grade to top off orchange the oil. Otherwise, there is a risk ofthe vehicle's service life, startability, fuel con-sumption and environmental impact beingaffected.
Failure to use engine oil of the prescribedgrade and viscosity could cause damage toengine-related components. Volvo Car Corpo-ration disclaims warranty liability for such typeof damage.
Volvo recommends entrusting oil changes toan authorized Volvo workshop.
Volvo uses different systems to warn if the oillevel is too low/high or the oil pressure is low. Onengine variants with an oil pressure sensor, a
warning symbol is displayed in the instrument
panel when oil pressure is low . On engine
variants with an oil level sensor, the warn-ing symbol in the instrument panel and displaymessages are used to alert the driver. Someengine variants have both systems. Contact aVolvo retailer for more information.
Change the engine oil and oil filter according tothe schedule specified in the Warranty and Main-tenance Records Information booklet. Oils of ahigher grade than that specified may be used. Ifthe vehicle is driven in adverse conditions, Volvorecommends using an oil with a higher gradethan that specified.
Related information
Checking and filling engine oil (p. 570)
Engine oil specifications (p. 620)
