2019 VOLKSWAGEN TIGUAN Obs

Refuelling process
•Unlock the tank flap with the vehicle key or the button in the driver door.
•Open the tank flap.
•Unscrew the tank cap and place it in the holder on the tank flap.
•The fuel tank is full when the properly operated automatic filler nozzle clicks off for the first time
⇒.
•Screw the tank cap onto the filler neck.
•Close the tank flap.
Misfuelling prevention device
Fig. 196 In the tank filler neck: misfuelling prevention device.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The tank filler neck in diesel vehicles can be fitted with a misfuelling prevention device ⇒ Fig. 196.
The misfuelling prevention device ensures that the vehicle can be refuelled only using diesel pump
nozzles.
Turn the diesel nozzle to and fro if the misfuelling prevention device gets stuck. This can open the
misfuelling prevention device and make it possible to refuel the vehicle. If the misfuelling prevention
device remains closed, proceed to a qualified workshop to have the system checked.
If it is necessary to refuel the vehicle using a spare fuel canister in the event of an emergency, the
misfuelling prevention device will not open. In order to fill the tank with fuel, pour the diesel into the
tank extremely slowly in very small quantities.
Components relevant to emission control
Introduction
This chapter contains information on the followingsubjects:
⇒ Emission control with AdBlue
⇒ Catalytic converter
⇒ Particulate filter
⇒ Troubleshooting
•Emission control with AdBlue⇒ Emission control with AdBlue
•Catalytic converter ⇒ Catalytic converter
•Particulate filter ⇒ Particulate filter
Information on indicator and warning lamps can be found in the troubleshooting section at the end
of the chapter ⇒ Troubleshooting.
Overfilling the fuel tank may cause the fuel to splash out and overflow. This can cause
fires, explosions and serious injuries.
•Do not continue refuelling when the petrol nozzle switches off for the first time.
WARNING
Do not fill up with fuel that has a lower Research Octane Number (RONyfWKDQVSHFLILHG7KH
engine could otherwise be damaged.
NOTICE
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Emission control with AdBlue
Fig. 197 Behind the tank flap: tank cap for AdBlue.
Fig. 198 Behind the tank flap: refilling AdBlue with the refill bottle or nozzle.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Key for ⇒ Fig. 197 and ⇒ Fig. 198:
Tank filler neck cap.
Refill bottle.
Filler nozzle.
AdBlue is a registered trademark and is also known as AUS32 or DEF (Diesel Exhaust Fluidyf.
The AdBlue consumption figures depend on the driving style, the operating temperature and the
ambient temperature. The remaining range and refill quantity can be checked on the instrument
cluster display.
The AdBlue tank must never run empty. As of a remaining distance of approximately 2,400 km,
the instrument cluster display will indicate that the AdBlue must be refilled ⇒ Troubleshooting.
Preparing to refill
•Stop vehicle on a level surface.
•Switch off the ignition.
•Only use AdBlue that complies with the standard ISO 22241-1 ⇒.
Opening the tank filler neck
•Open the tank flap.
Engine emissions contain carbon monoxide that can cause people to lose consciousness
and can also cause death.
•Never start or run the engine in closed spaces.
•Never leave the engine running if you leave the vehicle unattended.
WARNING
The components of the exhaust system become very hot. This can cause fires.
•Park the vehicle so that no part of the exhaust system can come into contact with any
inflammable material underneath the vehicle, e.g. dry grass.
•Never apply additional underseal or anti-corrosion coatings to the exhaust pipes,
catalytic converters, particulate filter or heat shields.
WARNING
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•Unscrew the cap on the filler neck.
Refilling AdBlue with the refill bottle
•Please read the manufacturer's notes and information on the refill bottle.
•Observe the expiry date.
•Remove the screw top of the refill bottle.
•Place the refill bottle on the tank filler neck and screw tightly in place.
•Press and hold the refill bottle.
•The AdBlue tank is full when AdBlue no longer flows out of the refill bottle ⇒.
•Unscrew the refill bottle and remove upwards.
Refilling AdBlue with the filler nozzle
Do not fill fuel and AdBlue at the same time.
•The procedure for refilling with an AdBlue filler nozzle is the same as for refilling the fuel tank
with fuel.
•The handle of the filler nozzle must point downwards in order to prevent overfilling the AdBlue
tank.
•The AdBlue tank is full as soon as the filler nozzle clicks off for the first time. Do not continue
filling the tank! The AdBlue tank could be damaged by overfilling and AdBlue could escape⇒
.
Closing the tank filler neck
•Screw in the cap on the filler neck until it engages.
•Close the tank flap.
Preparing to drive on
•Switch on only the ignition for 30 seconds.
•The system detects that the tank has been refilled.
•Do not start the engine until the 30 seconds have elapsed.
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The refill bottle must be disposed of in accordance with regulations governing the protection
of the environment.
Catalytic converter
First read and observe the introductoryinformation and safety warnings⇒
Introduction
To help ensure long-term functionality in the exhaust system and the catalytic converter:
•Use unleaded petrol only ⇒ Fuel types and refuelling.
•Do not allow the fuel tank to run completely empty.
•Do not overfill engine oil ⇒ Engine oil.
•Do not tow start the vehicle. Use jump leads ⇒ Jump starting.
If you notice misfiring, uneven running or loss of power when the vehicle is moving, reduce speed
immediately. The vehicle should be inspected at the nearest qualified workshop
⇒ Troubleshooting. If this happens, unburnt fuel can enter the exhaust system and escape into the
atmosphere. The catalytic converter can also be damaged by overheating.
The emissions may have a sulphur-like smell even if the emission purification system is
working properly.
Particulate filter
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Function
The particulate filter filters out soot particles in the exhaust gas. Observe the following points to
ensure that the exhaust purification system will work properly for a long time:
AdBlue is an irritant and corrosive fluid that can damage the skin, eyes and breathing
passages upon contact.
•Always observe the instructions for use when using AdBlue. If containers are used
according to the instructions, it is unlikely that a user will come into contact with
AdBlue.
•AdBlue must be kept in the closed original container. Never use empty food
containers, bottles or other containers for this purpose.
•Always store in a safe place out of reach of children.
•If AdBlue gets into the eyes, immediately rinse the eyes with plenty of water for at
least 15 minutes and consult a doctor.
•If AdBlue gets onto the skin, immediately wash the area with plenty of water for at
least 15 minutes and consult a doctor if the skin becomes irritated.
•If AdBlue is swallowed, immediately rinse the mouth out with lots of water for at least
15 minutes. Do not induce vomiting unless instructed to do so by a doctor. Seek
medical assistance immediately.
CAUTION
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Overfilling AdBlue may damage the tank system and the vehicle.
•Do not fill with more than the maximum refill quantity indicated on the instrument
cluster display.
•Remove any spilt AdBlue as quickly as possible with a damp cloth and plenty of cold
water.
•If the AdBlue has already formed crystals, use warm water and a sponge to remove.
NOTICE
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Improper use of AdBlue may cause damage to the vehicle that is not covered by the
warranty.
•Only use AdBlue that complies with the standard ISO 22241-1.
•Do not mix with water, fuel or additives.
•Never fill AdBlue in the diesel tank.
•Do not transport the refill bottle in the vehicle habitually. The bottle may develop a leak
following changes in temperature and damage and the AdBlue may damage the
vehicle interior.
NOTICE
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•Only refuel with fuels that are suitable for the vehicle ⇒ Fuel types and refuelling.
•Do not allow the fuel tank to run completely empty.
•Use only suitable engine oil for the vehicle and do not overfill ⇒ Engine oil.
•Do not tow start the vehicle. Use jump leads ⇒ Jump starting.
Periodic regeneration
The soot in the particulate filter is burnt off at high temperatures on a periodic basis.
To assist the regeneration of the particulate filter, Volkswagen recommends that you avoid making
only short journeys.
Noises, slight smells and increased engine speeds may occur during regeneration. The radiator fan
may run on while the vehicle is moving or when the engine has been switched off.
During the periodic regeneration process, the yellow indicator lamp does not light
up.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Irregular engine running and malfunctions
If the engine shows signs of irregular running or malfunctions while you are driving, this may mean
that the fuel is of poor quality. Reduce speed immediately. Drive to nearest qualified workshop at
medium engine speeds and low loads on the engine.
If these symptoms occur directly after refuelling, switch off the engine immediately to avoid any
subsequent damage. You should obtain professional assistance.
Warning and indicator lamps
Lights up together with the red warning lamp : fault in the selective catalytic reduction
system. The engine cannot be restarted! Drive straight to a qualified workshop without switching
off the engine and have the system checked ⇒.AdBlue level too low. The engine cannot
be restarted! Switch off the vehicle and refill the AdBlue minimum quantity according to
⇒ Emission control with AdBlue⇒.Lights up together with the yellow warning lamp
: the selective catalytic reduction system is faulty or not filled with standard-compliant
AdBlue. Drive immediately to a qualified workshop and have the system checked.AdBlue
level too low. Refill AdBlue within the displayed remaining range in accordance with ⇒ Emission 
control with AdBlue⇒.The particulate filter is saturated with soot and requires
regeneration. Driving at speeds between 50 - 120 km/h (31 - 75 mphyfZLOOVXSSRUWUHJHQHUDWLRQ
Observe the relevant speed limits and the gear recommendation. The indicator lamp goes out
automatically when the particulate filter has been regenerated. If the indicator lamp is still lit up after
driving for around 30 minutes, seek expert assistance immediately.Lit up: malfunction. Have
the engine checked by a qualified workshop.Flashing: misfiring, which damages the catalytic
converter. Drive immediately to the nearest qualified workshop and have the engine checked.
There may be engine faults and fuel consumption may be higher if the indicator lamps are lit
up or flashing.
Colour display only on an instrument cluster with colour display.
Fuel standards
Petrol
Vehicles with a petrol engine must be run on petrol in compliance with the European standard
EN 228 or the German standard DIN 51626-1 ⇒.
Where petrol complying with the specified standard is not available, Volkswagen dealerships will
have information on what fuels are suitable for the vehicle.
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If the AdBlue level is too low, the vehicle cannot be restarted after the ignition has been
switched off. Starting with jump leads is also not possible.
•Refill AdBlue at the latest when the remaining distance reaches approximately
1,000 km.
•Never allow the AdBlue tank to run empty.
NOTICE
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Diesel
Vehicles with a diesel engine must be run on diesel in compliance with the European standard
EN 590 or the German standard DIN 590 ⇒.
Where diesel complying with the specified standard is not available, Volkswagen dealerships will
have information on what kind of diesel is suitable for the vehicle.
If and when
Vehicle toolkit
Introduction
This chapter contains information on the followingsubjects:
⇒ Stowage
⇒ Contents
⇒ Collapsible chock
Observe any country-specific legislation when securing your vehicle in the event of a breakdown.
Stowage
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The vehicle tool kit may be located in various positions in the luggage compartment:
•In a bag on the left or right in the stowage areas of the luggage compartment ⇒ Luggage 
compartment equipment.
•In a foam rubber holder under the luggage compartment floor ⇒ Luggage compartment 
equipment.
In some models, the luggage compartment may contain a loose box with a vehicle tool kit. This
supplied vehicle tool kit is intended for a possible switch of winter tyres and does not need to be
carried in the vehicle at all times.
After using the vehicle jack, crank it back to its original position so that it can be stored
safely.
Contents
Using fuel that does not comply with these standards may reduce performance and cause
damage to the engine and fuel system.
•Before refuelling, check whether the fuel standard on the pump meets the vehicle's
requirements.
•Use only fuels that meet the required standards in order to prevent damage to the fuel
system and engine failure.
NOTICE
In the event of a sudden driving or braking manoeuvre or accident, a loose vehicle tool kit,
breakdown set and spare wheel or temporary spare wheel could be flung though the
vehicle and cause severe injuries.
•Ensure that the vehicle toolkit, breakdown set and spare wheel or temporary spare
wheel are always secured in the luggage compartment.
WARNING
Unsuitable or damaged tools in the vehicle toolkit can lead to accidents and injuries.
•Never work with unsuitable or damaged tools from the vehicle toolkit.
WARNING

Fig. 199 Contents of the vehicle tool kit.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The content of the vehicle toolkit is determined by the vehicle equipment level ⇒ Fig. 199. The
following describes the maximum scope.
Vehicle tool kit components:
Screwdriver with hexagon socket in the handle for slackened wheel bolts. The screwdriver
blade is reversible. The screwdriver may be stowed under the box spanner.
Adapter for the anti-theft wheel bolts. Volkswagen recommends that you carry the wheel
bolt adapter in the vehicle tool kit at all times. The code number of the anti-theft wheel bolt is
engraved on the front of the adapter. You will need this number to replace the adapter if lost.
Make a note of the code number for the anti-theft wheel bolt and keep it in a safe place – but
not inside the vehicle.
Removable towing eye.
Wire hook for pulling off the centre cover, wheel covers and the wheel bolt caps.
Vehicle jack. Before you return the jack to the foam rubber holder, you must wind the claw
in fully.
Box spanner for wheel bolts.
Crank.
Collapsible chock ⇒ Collapsible chock.
Vehicle jack: maintenance
There are no maintenance cycles for the vehicle jack. Grease it with universal lubricant when
necessary.
Collapsible chock
Fig. 200 Folding out the collapsible chock.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The collapsible chock is stored with the vehicle tool kit ⇒ Stowage.
Design of the collapsible chock
•Lift up the support plate ⇒ Fig. 200①.
•Insert the two lugs on the securing plate into the slots on the base plate ⇒ Fig. 200②.
Correct usage
The collapsible chock can be used to chock the wheel that is diagonally opposite the wheel that is
being changed.
The collapsible chock must be placed directly in front of or behind the wheel. They must only be
used on a solid surface.
Assembling and using the collapsible chocks incorrectly can cause accidents and
injuries.
•Never use damaged collapsible chocks.
•Never use the collapsible chocks to secure the vehicle if it is located on a slope.
WARNING

Park the vehicle on a firm and level surface at a safe distance from the flow of traffic.
Switch on the electronic parking brake Electronic parking brake.
Turn the light switch to position 0 Lights.
Move the turn signal lever to neutral position Lights.
Move the automatic gearbox selector lever to position P DSG® dual clutch gearbox.
Switch off the ignition and remove the vehicle key from the ignition lock Starting and
stopping the engine.
Manual gearbox: select a gear Manual gearbox: selecting a gear.
Switch off the orientation lighting Lights.
Leave the defective bulbs to cool down.
You can change the following bulbs yourself:
•Bulbs in the halogen headlight: dipped beam, main beam, daytime running light, side light, turn
signal.
•Bulbs in front bumper: fog lights, static cornering light.
•Bulbs in the tail light clusters: rear turn signal, if it does not feature LED technology (depending
on vehicle equipment levelyf.
All other bulbs and lamps in the vehicle should always be changed by an expert.
Additional bulb specifications
Some bulbs in headlights or in tail light clusters might have factory specifications that are different
to standard bulbs. The designation is inscribed on the bulb, either on the glass part or on the base.
LED bulbs on the vehicle
•Brake light, rear fog light, tail light, turn signal and reversing light in the tail light clusters.
•Dipped beam, main beam, daytime running lights, static cornering light, side lights and turn
signal.
•Number plate light.
Owners cannot replace the LEDs themselves. If some LEDs fail, this may be an indication that
more elements are on the point of failure. If this happens, have the bulbs checked and replaced if
necessary at a qualified workshop.
Checklist Information on changing bulbs
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Checklist
Always carry out the following actions for changing a bulb in the given order ⇒:
Accidents can occur if roads are not sufficiently illuminated and other road users have
difficulty seeing the vehicle, or cannot see it at all.
WARNING
Changing the bulb incorrectly can cause accidents and serious injuries.
•When working in the engine compartment, always read and observe the safety
warnings ⇒ In the engine compartment. The engine compartment of any motor vehicle
is a dangerous area. Serious injuries can be sustained here.
•H7/H15 bulbs are pressurised and could explode when they are being changed.
•Only change the defective bulb once it has had time to cool down completely.
•Never change a bulb unless you are familiar with the procedure. If you are uncertain of
what to do, the work should be carried out by a qualified workshop.
•Do not touch the glass part of the bulb with unprotected fingers. When the light is
switched on, heat will cause fingerprints to evaporate on the bulb, which in turn will
cause the reflector to dim.
•There are sharp-edged parts in the headlight housing in the engine compartment and
on the tail light cluster housing. Protect your hands when changing bulbs.
WARNING
Damage to the electrical system can be caused by water entering the system if the rubber
covers or plastic caps on the headlight housing are not properly mounted after a bulb has
been changed.
NOTICE