2019 VOLKSWAGEN TIGUAN Obs

Volkswagen Car-Net services can be subject to regional restrictions. Availability also depends on
the mobile network coverage in each country.
Exchanging your system
If the factory-fitted Infotainment system or control unit is damaged or must be exchanged in a
vehicle with Volkswagen Car-Net services installed, go to a qualified workshop. This may require
registering or activating again.
Registration for user account on Car-Net portal
If you wish to use the Volkswagen Car-Net e-Remote, Guide & Inform or Security & Service
services in a Car-Net-compatible vehicle, you must create a user account at
www.volkswagen.com/car-net and activate Volkswagen Car-Net.
Service description
The portfolios for the e-Remote, Guide & Inform and Security & Service services are all explained in
a separate service description. This service descriptions and additional important information about
all services and Car-Net-capable vehicles are available online at www.volkswagen.com/car-net and
on the Car-Net portal once a user account has been set up.
All service descriptions are updated at irregular intervals and are available on the Car-Net portal.
Always use the latest edition of the relevant service description.
Volkswagen Car-Net services is a system based on a mobile network. If a fault arises
despite the fact that all requirements have been fulfilled, please try using the services again at a
later time.
The use of Volkswagen Car-Net and the necessary mobile network connection may be
subject to a fee. Due to the potentially high volume of data in use, Volkswagen recommends using
a mobile phone tariff which includes a data flat rate. For more information contact your mobile
telephone provider.
Data transfer via the factory-fitted SIM card reader (if possibleyf.
Apps
First read and observe the introductoryinformation and safety warnings⇒
Introduction
•The Volkswagen Car-Net app that executes Volkswagen Car-Net services in the vehicle and
that can provide information.
•Volkswagen App-Connect allows content from Volkswagen apps and third party apps on mobile
devices to be shown on the Infotainment system screen.
There may be problems with compatibility with third party apps.
Applications, their use and the necessary mobile network connection may be subject to charges.
A wide range of applications may be available and they can be vehicle-specific and country-specific
⇒. Content, range and provider of applications can vary. Some applications also depend on
availability of services offered by third parties.
We are unable to guarantee that the available apps can be run on all mobile devices and all
operating systems.
Applications offered by Volkswagen can be changed, set, deactivated, reactivated and expanded
without prior notice.
Transporting
Stowing luggage and loads
Cargo and luggage can be transported in the vehicle, on a trailer ⇒ Technical requirements and on
the roof ⇒ Roof carrier. Always observe the legal regulations.
Stowing luggage safely in the vehicle
•Always distribute any loads in the vehicle as evenly as possible.
•Always stow luggage and heavy objects in the luggage compartment ⇒.
•Place heavy objects as far forward in the luggage compartment as possible.
•Observe gross axle weight ratings and the gross vehicle weight rating ⇒ Information on 
technical data.
•Secure luggage in the luggage compartment to the fastening rings using suitable fixing and
securing straps ⇒ Luggage compartment equipment.
•Also stow small objects safely.
1yf

•If necessary, fold back the rear seat backrest and allow it to engage securely.
•If necessary, adjust the headlight range ⇒ Headlights.
•Adjust the tyre pressure according to the vehicle load. Observe the tyre pressure sticker ⇒ Tyre 
pressure.
•In vehicles with a tyre monitoring system, set the new vehicle load level as necessary ⇒ Tyre 
monitoring systems.
Do not cover the ventilation openings in the area around the rear window as this prevents
stale air escaping from the vehicle.
Luggage compartment cover
Fig. 181 In the luggage compartment: removing and installing the luggage compartment cover.
Objects that are not secured, or are secured incorrectly, can cause serious injuries in the
event of a sudden driving or braking manoeuvre or accident. This applies particularly if
objects are struck by the airbag when activated and then flung through the vehicle
interior. To reduce the risk of accidents, please observe the following guidelines:
•Always stow all objects in the vehicle securely.
•Small and light objects should also be secured.
•Objects should be stowed in the vehicle interior in such a way that they can never
enter the airbag deployment zones while the vehicle is in motion.
•Always keep stowage compartments closed while the vehicle is in motion.
•Stowed objects must never cause passengers to assume an incorrect sitting position.
•If an item is being stowed on a seat, this seat must not be used by any passengers.
•Do not stow any hard, heavy or sharp objects loose in any of the vehicle's open
stowage areas, on the surface behind the rear seat backrest or on the dash panel.
•Remove any hard, heavy or sharp objects from items of clothing and bags inside the
vehicle and stow them securely.
WARNING
Transporting heavy objects changes the vehicle's handling and increases the braking
distance. Heavy loads that are not properly stowed or secured in the vehicle can lead to a
loss of vehicle control and can cause serious injury.
•Never exceed the vehicle's maximum payload. Both the payload and the distribution of
the load in the vehicle will have an effect on the driving response and braking distance
of the vehicle.
•Transporting heavy objects changes the vehicle's handling and the centre of gravity.
•The payload should be distributed as evenly as possible in the vehicle.
•Always secure heavy objects in the luggage compartment as far in front of the rear axle
as possible.
•Loose objects in the luggage compartment can suddenly slide and change the way the
vehicle handles.
•Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions.
•Accelerate carefully and gently.
•Avoid sudden braking and driving manoeuvres.
•Brake earlier than in normal driving.
WARNING
Objects rubbing against the rear windows may damage or destroy the heating wires or,
depending on the vehicle equipment, also the aerial.
NOTICE

When the boot lid ⇒ Boot lid is opened and closed, the luggage compartment cover is also raised
and lowered if the straps are attached.
Light items of clothing can be placed on the luggage compartment cover. Please ensure that the
view to the rear of the vehicle is not obstructed.
Removing the luggage compartment cover
•Unhook the retaining straps from the boot lid ⇒ Fig. 181 (upper arrowsyf.
•Pull the luggage compartment cover out of the side retainers ⇒ Fig. 181 (lower arrowsyf.
Fitting the luggage compartment cover
•Push the luggage compartment cover into the side retainers ⇒ Fig. 181 (lower arrowsyf.
•Hook the retaining straps to the boot lid ⇒ Fig. 181 (upper arrowsyf.
Stowing the luggage compartment cover
•Depending on the equipment level, the removed luggage compartment cover can be stowed
under the variable luggage compartment floor ⇒ Luggage compartment floor.
Luggage compartment floor
Variable luggage compartment floor
Fig. 182 In the luggage compartment: raising the luggage compartment floor.
Fig. 183 In the luggage compartment: adjusting the height of the luggage compartment floor.
Opening the luggage compartment floor
•Lift the recessed handle in the luggage compartment floor ⇒ Fig. 182 and fold the floor
upwards in the direction of the arrow until it is held in position by the side restraints (zoomed inyf
⇒ Fig. 182.
Closing the luggage compartment floor
•Guide the luggage compartment floor downwards into position ⇒.
Adjusting the height of the luggage compartment floor
Depending on the equipment level, the luggage compartment floor is height-adjustable.
Objects that are not secured or are secured incorrectly, or animals on the luggage
compartment cover, could cause serious injuries in any sudden driving or braking
manoeuvre or accident.
•Do not stow any hard, heavy or sharp items either loose or in bags on the luggage
compartment cover.
•Never transport pets on the luggage compartment cover.
WARNING
To prevent damage to the luggage compartment cover, do not load it to such a height that
the load will press against the luggage compartment cover when the boot lid is closed.
NOTICE

The maximum load rating of the fastening rings is approximately 3.5 kN.
Suitable lashing, retaining or securing straps and luggage securing systems are available
from qualified workshops. Volkswagen recommends using a Volkswagen dealership for this
purpose.
Luggage net
Fig. 188 In the luggage compartment: luggage net fitted flat.
The luggage net can help to prevent light items of luggage from sliding around in the luggage
compartment. The luggage net also has a built-in pocket with a zip that can hold smaller items.
Attaching the luggage net flat on the luggage compartment floor
•Hook the luggage net hooks into the front fastening rings ⇒ Fig. 188⇒. The luggage net zip
must face upwards.
•Attach the hooks on the other end of the luggage net to the fastening rings under the load sill
⇒ Fig. 188.
Some fastening rings have to be folded out before they can be used ⇒ Fastening rings.
Removing the luggage net
When fitted, the luggage net is held taut ⇒.
•Unhook the hooks and loops of the luggage net.
•Store the luggage net in the luggage compartment.
Bag hook
Unsuitable or damaged securing straps could rip in the event of a braking manoeuvre or
accident. This could cause objects to be flung through the vehicle interior and lead to
severe or fatal injuries.
•Always use suitable and undamaged securing straps.
•Pull lashing, retaining and securing straps taut crosswise over the cargo on the
luggage compartment floor and attach securely to the fastening rings.
•Never exceed the maximum load rating of the fastening rings when securing objects.
•Make sure that the upper edge of the load is higher than the fastening rings,
particularly when stowing flat objects.
•Depending on the vehicle equipment, observe the signs about stowing loads that are
attached in the luggage compartment.
•Never secure a child seat to the fastening rings.
WARNING
The elastic luggage net must be stretched when it is secured to the fastening rings in the
luggage compartment. When fitted, the luggage net is held taut. The luggage net hooks
can cause injuries if the luggage net is installed or removed incorrectly.
•Always hold the luggage net hooks tightly to prevent them from falling out of the ring
during installation or removal.
•Protect your eyes and face to avoid injuries from any hooks that may spring out during
installation or removal.
•Always attach the luggage net hooks in the order described. There is a risk of injury if
one of the hooks on the luggage net snaps back.
WARNING

If the vehicle is not approved for use with a roof carrier, do not use or retrofit a roof carrier.
Securing a roof carrier
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Special roof carriers must be used to transport luggage, bicycles, skis, surfboards or boats safely ⇒
. Suitable accessories are available from your Volkswagen dealership.
Attaching roof bars and load carrier system (vehicles with roof railingsyf
Mount roof bars to the roof railing according to the installation instructions provided.
Once you have fitted the base carrier bars, you can then secure the respective carrier system on
them.
Loading the roof carrier
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Maximum permissible roof load
The maximum permitted roof load is 75 kg.
The roof load limit refers to the combined weight of the roof carrier and the load carried on the roof
⇒.
When transporting heavy or bulky items on the roof carrier, the vehicle handling will
change due to the shift in the centre of gravity and increased susceptibility to crosswinds.
•Always secure loads properly using suitable and undamaged securing straps.
•Cargo that is large, heavy, bulky, long or flat will have a negative effect on the vehicle
aerodynamics, centre of gravity and overall handling.
•Avoid abrupt and sudden driving and braking manoeuvres.
•Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions.
WARNING
A roof carrier that has not been approved for the vehicle or a roof carrier that is fitted to a
vehicle that is not approved for use with a roof carrier may cause accidents or injuries.
•Use only roof carriers that have been approved by Volkswagen for your vehicle type.
•Never use a roof carrier on a vehicle that has not been approved for use with a roof
carrier.
•A roof carrier that is fitted nevertheless may become loose whilst the vehicle is in
motion and fall from the vehicle roof.
WARNING
Securing a roof carrier of any kind to a vehicle that is not approved for use with a roof
carrier may lead to severe damage to the vehicle.
NOTICE
Incorrectly attaching and using the roof bars and load carrier could cause the whole roof
carrier system to fall off the roof. This could cause accidents and injuries.
•Only use roof bars and load carrier systems when they are undamaged and fitted
correctly.
•Always fit roof bars and load carriers correctly. Always observe the installation
instructions provided by the manufacturer.
•Attach the roof bars only at the specified mounting points.
•Special roof carriers for items such as bicycles, skis, surfboards, etc. should always be
properly installed. Always observe the installation instructions provided by the
manufacturer.
•Check that the roof carrier is secured before starting your journey and tighten as
necessary after driving a short distance. During a long trip, check all bolts and
fasteners at each stop.
•Do not carry out any changes or repairs to the roof bars or the load carrier system.
WARNING

Make sure you are aware of the weight of the roof carrier system and the load to be transported.
Weigh the load if necessary.
However, you will not be able to carry the maximum roof load if you are using a roof carrier with a
lower weight rating. In this case, do not exceed the maximum weight limit for the load carrier
system which is specified in the manufacturer's installation instructions.
Distributing the load
Distribute the load evenly and secure it correctly ⇒.
Notes on use
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Remove the roof carrier in the following situations
•When the roof carrier is no longer being used.
•Before entering a car wash.
•When the vehicle height exceeds the required clearance height, e.g. in a garage.
Driving with a fitted roof carrier will increase air resistance and thus increase fuel
consumption.
Trailer towing
Introduction
This chapter contains information on the followingsubjects:
⇒ Technical requirements
⇒ Electrically adjustable ball coupling
⇒ Fitting a bicycle carrier on the swivelling ball head
⇒ Notes on towing a trailer
⇒ Loading the trailer
⇒ Trailer towing
⇒ Trailer stabilisation
⇒ Retrofitting a towing bracket
⇒ Troubleshooting
The vehicle can be used to tow a trailer if it has the required technical equipment for this. The
additional trailer load will affect the amount of wear, fuel consumption and performance of the
vehicle and, in certain circumstances, could shorten the service intervals.
Accidents and vehicle damage can occur if the maximum permitted roof load is exceeded.
•Never exceed the quoted roof load, the maximum permissible axle loads, and the
permissible gross vehicle weight for the vehicle.
•Do not exceed the weight rating of the roof carrier, even if the maximum roof load has
not been reached.
WARNING
Loose and incorrectly secured loads can fall off the roof carrier and cause accidents and
injuries.
•Always use suitable and undamaged securing straps.
WARNING
When opening the boot lid take care not to let it hit the roof load.
NOTICE
•Always remove the roof carrier before driving through an automatic car wash.
•The height of the vehicle is changed by the installation of a carrier system and the load
secured to it. Check and compare the height of the vehicle with clearance heights, e.g.
for underpasses and garage doors.
•The roof carrier and its load must not obstruct you from opening and closing the tilting
and sliding panoramic sunroof and the boot lid. The roof aerial must also remain
unaffected.
NOTICE

Driving with a trailer not only places an extra load on the vehicle, but also requires increased
concentration on the part of the driver.
Vehicles with start/stop system
If the connected trailer is not recognised, or when using towing brackets that were not retrofitted by
Volkswagen, the start/stop system must be deactivated manually using the button in the
centre console before starting to tow a trailer, and must remain switched off for as long as the trailer
is being towed ⇒.
Always switch off the anti-theft alarm before a trailer is hitched or unhitched or a bicycle
carrier is loaded or unloaded ⇒ Central and manual locking. The tilt sensor could otherwise trigger
an alarm unintentionally.
With a new engine, do not tow a trailer during the first 1,000 km ⇒ Running in the engine.
Some retro-fitted towing brackets may cover the aperture for fitting the towing eye. If so, the
towing eye cannot be used for towing or tow-starting other vehicles. For this reason, the retro-fitted
towing bracket ball head should be stored in the vehicle at all times.
It is dangerous to transport people in a trailer and it may also be illegal.
DANGER
Improper use of the towing bracket can lead to a loss of vehicle control, accidents and
serious injuries.
•Only use the towing bracket if it is fitted properly and is not damaged.
•Do not carry out any alterations or repairs to the towing bracket.
•Wherever possible, swivel in or remove the ball head when a trailer is not being used in
order to reduce the risk of injury in rear-end collisions, and the risk of injury to
pedestrians and cyclists when the vehicle is parked.
•Never install a weight-distributing or load-balancing towing bracket to the vehicle. The
vehicle is not constructed for these kinds of towing brackets. The towing bracket can
fail, causing the trailer to tear loose from the vehicle.
WARNING
Towing a trailer and transporting heavy or bulky items can change the vehicle handling,
increase the braking distance and lead to accidents.
•Always secure loads properly using suitable and undamaged securing straps.
•Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions. Reduce your speed, particularly when going downhill.
•Trailers with a high centre of gravity are more likely to tip over than trailers with a low
centre of gravity.
•Always drive carefully and think ahead. Accelerate carefully and gently. Avoid abrupt
and sudden driving and braking manoeuvres.
•Take special care when overtaking. Reduce your speed immediately if the trailer shows
even the slightest sign of snaking.
•Never drive faster than 80 km/h (50 mphyfZKHQWRZLQJDWUDLOHUDOVRNPKPSK\f
in exceptional cases. This also applies to countries where higher speeds are permitted.
Keep to country-specific speed limits which may be lower for vehicles with trailers than
for vehicles without trailers.
•Never try to stop a trailer from snaking by increasing your speed.
•Never install a weight-distributing or load-balancing towing bracket on the vehicle.
WARNING
The start/stop system must always be switched off manually when towing a trailer using
towing brackets that have not been retrofitted by Volkswagen. Otherwise faults can occur
in the brake system, possibly resulting in accidents and serious injuries.
WARNING
Observe the instructions and information relating to vehicles with N1 approval
⇒ Information about vehicles with N1 approval (light commercial vehicleyf.
NOTICE

Technical requirements
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Engine cooling system
There is an increased load on the engine and the engine cooling system when trailer towing. The
engine cooling system must contain sufficient engine coolant and be able to cope with the extra
load added by the trailer.
Trailer brake
If the trailer is equipped with its own brake system, comply with the relevant regulations.
Trailer tail light clusters
The trailer tail light clusters must work correctly and meet legal requirements. Do not exceed the
maximum power consumption for the trailer.
Exterior mirrors
If you are unable to see the traffic behind the trailer in the vehicle's standard exterior mirrors,
additional exterior mirrors should be fitted in accordance with any country-specific regulations.
Before setting off, adjust the mirrors so that you have a sufficient view of the rear.
Retrofitting a towing bracket
Only use a towing bracket which has been approved by Volkswagen for your vehicle type. Always
check and follow the data provided by the towing bracket manufacturer.
Maximum power consumption of the trailer's electrical consumers
Never exceed the specified values.
Europe, Asia, Africa, South and Central America
All brake lights84 watts
Turn signal per side42 watts
All side lights100 watts
All tail lights42 watts
Rear fog light42 watts
Australia
All brake lights108 watts
Turn signal per side54 watts
All side lights100 watts
All tail lights54 watts
Rear fog light54 watts
Towing a trailer places additional demands on the vehicle. Volkswagen recommends
additional services between the normal inspection intervals if the vehicle is used frequently for
towing a trailer.
Electrically adjustable ball coupling
If the towing bracket is unsuitable or incorrectly fitted, the trailer could become detached
from the towing vehicle. This can cause serious accidents and fatal injuries.
•Never fit a towing bracket to the rear bumper or to its fastenings. The towing bracket
must not prevent the rear bumper from functioning correctly.
•Do not carry out any alterations to the exhaust or brake systems.
WARNING
•The vehicle electronics may be damaged if the trailer's power consumption is too high.
•Never connect the trailer's electrical system directly to the electrical connections of the
tail lights or to other sources of electricity. Only use suitable connectors to provide
power to the trailer.
NOTICE