2019 Ram ProMaster service

All passenger vehicle tires must conform to Federal
safety requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A,
B, and C. These grades represent the tire’s ability to stop
on wet pavement, as measured under controlled condi-
tions on specified government test surfaces of asphalt
and concrete. A tire marked C may have poor traction
performance.WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
Temperature Grades
The Temperature grades are A (the highest), B, and C,
representing the tire’s resistance to the generation of
heat and its ability to dissipate heat, when tested under
controlled conditions on a specified indoor laboratory
test wheel.
Sustained high temperature can cause the material of
the tire to degenerate and reduce tire life, and excessive
temperature can lead to sudden tire failure. The grade C
corresponds to a level of performance, which all pas-
senger vehicle tires must meet under the Federal Motor
Vehicle Safety Standard No. 109. Grades B and A
represent higher levels of performance on the laboratory
test wheel, than the minimum required by law.
268 SERVICING AND MAINTENANCE

WARNING!
The temperature grade for this tire is established for
a tire that is properly inflated and not overloaded.
Excessive speed, under-inflation, or excessive load-
ing, either separately or in combination, can cause
heat buildup and possible tire failure.
STORING THE VEHICLE
If you are storing your vehicle for more than 21 days, we
recommend that you take the following steps to minimize
the drain on your vehicle’s battery:
• Disconnect the negative cable from battery.
• Any time you store your vehicle or keep it out of service
(i.e., vacation) for two weeks or more, run the air
conditioning system at idle for about five minutes in the
fresh air and high blower setting. This will ensure
adequate system lubrication to minimize the possibility
of compressor damage when the system is started again.
BODYWORK
Protection From Atmospheric Agents
Vehicle body care requirements vary according to geo-
graphic locations and usage. Chemicals that make roads
passable in snow and ice and those that are sprayed on
trees and road surfaces during other seasons are highly
corrosive to the metal in your vehicle. Outside parking,
which exposes your vehicle to airborne contaminants, road
surfaces on which the vehicle is operated, extreme hot or
cold weather and other extreme conditions will have an
adverse effect on paint, metal trim, and underbody protec-
tion.
The following maintenance recommendations will enable
you to obtain maximum benefit from the corrosion resis-
tance built into your vehicle.
What Causes Corrosion?
Corrosion is the result of deterioration or removal of paint
and protective coatings from your vehicle.
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SERVICING AND MAINTENANCE 269

WARNING!
To avoid the risk of forcing the vehicle off the jack, do
not tighten the lug nuts/bolts fully until the vehicle has
been lowered. Failure to follow this warning may
result in personal injury.
FUEL REQUIREMENTS
3.6L Engine
This engine is designed to meet all emis-
sions regulations and provide optimum
fuel economy and performance when
using high quality unleaded “Regular”
gasoline having a posted octane number
of 87 as specified by the (R+M)/2
method. The use of higher octane “Pre-
mium” gasoline is not required, as it will not provide any
benefit over “Regular” gasoline in these engines.
While operating on gasoline with an octane number of 87,
hearing a light knocking sound from the engine is not a cause for concern. However, if the engine is heard making
a heavy knocking sound, see your dealer immediately. Use
of gasoline with an octane number lower than 87 can cause
engine failure and may void or not be covered by the New
Vehicle Limited Warranty.
Poor quality gasoline can cause problems such as hard
starting, stalling, and hesitations. If you experience these
symptoms, try another brand of gasoline before consider-
ing service for the vehicle.
Reformulated Gasoline
Many areas of the country require the use of cleaner
burning gasoline referred to as “Reformulated Gasoline”.
Reformulated gasoline contains oxygenates and are specifi-
cally blended to reduce vehicle emissions and improve air
quality.
The use of reformulated gasoline is recommended. Prop-
erly blended reformulated gasoline will provide improved
performance and durability of engine and fuel system
components.
278 TECHNICAL SPECIFICATIONS

CAUTION!(Continued)
•An out-of-tune engine or certain fuel or ignition
malfunctions can cause the catalytic converter to
overheat. If you notice a pungent burning odor or
some light smoke, your engine may be out of tune or
malfunctioning and may require immediate service.
Contact an authorized dealer for service assistance.
• The use of fuel additives, which are now being sold
as octane enhancers, is not recommended. Most of
these products contain high concentrations of metha-
nol. Fuel system damage or vehicle performance
problems resulting from the use of such fuels or
additives is not the responsibility of the manufac-
turer and may void or not be covered under the New
Vehicle Limited Warranty.
NOTE:
Intentional tampering with the emissions control sys-
tem can result in civil penalties being assessed against you.
Carbon Monoxide Warnings
WARNING!
Carbon monoxide (CO) in exhaust gases is deadly.
Follow the precautions below to prevent carbon mon-
oxide poisoning:
• Do not inhale exhaust gases. They contain carbon
monoxide, a colorless and odorless gas, which can
kill. Never run the engine in a closed area, such as a
garage, and never sit in a parked vehicle with the
engine running for an extended period. If the vehicle
is stopped in an open area with the engine running
for more than a short period, adjust the ventilation
system to force fresh, outside air into the vehicle.
• Guard against carbon monoxide with proper main-
tenance. Have the exhaust system inspected every
time the vehicle is raised. Have any abnormal condi-
tions repaired promptly. Until repaired, drive with
all side windows fully open.
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TECHNICAL SPECIFICATIONS 281

Setting NameSelectable Options
Channel Skip List of Channels
NOTE:
SiriusXM can be programmed to designate a group of channels that are the most desirable to listen to or to exclude
undesirable channels while scanning. This feature allows you to select the channels you would like to skip. Subscription Info Sirius ID
NOTE:
New vehicle purchasers or lessees will receive a free, limited-time subscription to SiriusXM Satellite Radio with your
radio. Following the expiration of the free services, it will be necessary to access the information on the Subscription
Information screen to re-subscribe.
1. Press the “Subscription Info” button on the touchscreen to access the Subscription Information screen.
2. Write down the Sirius ID numbers for your receiver. To reactivate your service, either call the number listed on the screen or visit the provider online.
SiriusXM Travel Link is a separate subscription.
296 MULTIMEDIA

CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ....................... .310
▫ Prepare For The Appointment ..............310
▫ Prepare A List ........................ .310
▫ Be Reasonable With Requests ..............310
 IF YOU NEED ASSISTANCE ................310
▫ FCA US LLC Customer Center .............311
▫ FCA Canada Inc. Customer Center ...........311
▫ In Mexico Contact ......................311
▫ Puerto Rico And U.S. Virgin Islands ..........311▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ....................311
▫ Service Contract ...................... .312
 WARRANTY INFORMATION ...............313
 MOPARPARTS .........................313
 REPORTING SAFETY DEFECTS .............313
▫ In The 50 United States And Washington, D.C. . .313
▫ In Canada ........................... .313
 PUBLICATION ORDER FORMS .............314
11

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
310 CUSTOMER ASSISTANCE

Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New VehicleLimited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
312 CUSTOMER ASSISTANCE