2019 Ram ProMaster service

INTRODUCTION
Dear Customer,
Congratulations on selecting your new vehicle. Be assured
that it represents precision workmanship, distinctive styl-
ing, and high quality. This Owner ’s Manual has been
prepared with the assistance of service and engineering
specialists to acquaint you with the operation and mainte-
nance of your vehicle. It is supplemented by Warranty
Information, and customer oriented documents. In the
attached Warranty Booklet, you will find a description of
the services that FCA offers to its customers, the Warranty
Certificate and the details of the terms and conditions for
maintaining its validity. Please take the time to read all of
these publications carefully before driving your vehicle for
the first time. Following the instructions, recommenda-
tions, tips, and important warnings in this manual will
help assure safe and enjoyable operation of your vehicle.
Be sure you are familiar with all vehicle controls, particu-
larly those used for braking, steering, transmission, and
transfer case shifting (if equipped). Learn how your vehicle
handles on different road surfaces. Your driving skills will
improve with experience.This Owner ’s Manual describes all versions of this vehicle.
Options and equipment dedicated to specific markets or
versions are not expressly indicated in the text. Therefore,
you should only consider the information which is related
to the trim level, engine, and version that you have
purchased. Any content introduced throughout the Own-
er ’s Information, that may or may not be applicable to your
vehicle, will be identified with the wording “If Equipped”.
All data contained in this publication are intended to help
you use your vehicle in the best possible way. FCA aims at
a constant improvement of the vehicles produced. For this
reason, it reserves the right to make changes to the model
described for technical and/or commercial reasons. For
further information, contact an authorized dealer.
NOTE:
After reviewing the Owner ’s Information, it should
be stored in the vehicle for convenient referencing, and
remain with the vehicle when sold.
When it comes to service, remember that an authorized
dealer knows your vehicle best, has factory-trained techni-
cians and genuine MOPAR® parts, and cares about your
satisfaction.
4 INTRODUCTION

HOW TO USE THIS MANUAL
Essential Information
Consult the Table of Contents to determine which section
contains the information you desire.
Since the specification of your vehicle depends on the items
of equipment ordered, certain descriptions and illustra-
tions may differ from your vehicle’s equipment.
The detailed index at the back of this Owner’s Manual
contains a complete listing of all subjects.
Symbols
Some vehicle components have colored labels whose sym-
bols indicate precautions to be observed when using this
component. Refer to “Warning Lights and Messages” in
“Getting To Know Your Instrument Panel” for further
information on the symbols used in your vehicle.
WARNINGS AND CAUTIONS
This Owner ’s Manual containsWARNINGSagainst oper-
ating procedures that could result in a collision, bodily
injury and/or death. It also contains CAUTIONSagainst
procedures that could result in damage to your vehicle. If
you do not read this entire Owner ’s Manual, you may miss
important information. Observe all Warnings and Cau-
tions.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to body
modifications or special equipment installed by van
conversion/camper manufacturers/body builders. U.S.
residents refer to the Warranty Information book, Section
2.1.C. Canadian residents refer to the “What Is Not Cov-
ered” section of the Warranty Information book. Such
equipment includes video monitors, VCRs, heaters, stoves,
refrigerators, etc. For warranty coverage and service on
these items, contact the applicable manufacturer.
1
INTRODUCTION 5

Operating instructions for the special equipment installed
by the conversion/camper manufacturer should also be
supplied with your vehicle. If these instructions are miss-
ing, please contact your authorized dealer for assistance in
obtaining replacement documents from the applicable
manufacturer.
For information on the Body Builder ’s Guide refer to
www.rambodybuilder.com. This website contains dimen-
sional and technical specifications for your vehicle. It is
intended for Second Stage Manufacturer’s technical sup-
port. For service issues, contact your authorized dealer.
VEHICLE MODIFICATIONS/ALTERATIONS
WARNING!
Any modifications or alterations to this vehicle could
seriously affect its roadworthiness and safety and may
lead to a collision resulting in serious injury or death.
6 INTRODUCTION

NOTE:The key fob may not be able to be detected by the
vehicle if it is located next to a mobile phone, laptop or
other electronic device; these devices may block the key
fob’s wireless signal.
To Unlock The Doors
Push and release the unlock button on key fob once to
unlock only the front doors. Push and release the cargo
unlock button on key fob once to unlock the cargo area
(rear lateral sliding doors and rear door). The turn signal
lights will flash twice to acknowledge the unlock signal.
To Lock The Doors
Push and release the lock button on the key fob to lock all
doors. The turn signal lights will flash once to acknowl-
edge the signal. If a door is open, the turn signal lights will
flash at an increased rate.
Locking Doors With A Key
1. Insert the key with either side up.
2. Turn the key to the right to lock the door.
3. Turn the key to the left to unlock the door.
Refer to “Dealer Service” in “Servicing And Maintenance”
for maintenance procedures.
Sound Horn With Lock
This feature will cause the horn to chirp when the doors are
locked with the key fob. This feature can be turned on or
turned off. To change the current setting, refer to
“Uconnect Settings” in “Multimedia” for further informa-
tion.
Key Fob Battery Replacement
NOTE: Perchlorate Material – special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
Key Fob
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GETTING TO KNOW YOUR VEHICLE 17

CAUTION!
An unlocked vehicle is an invitation. Always remove
the key from the ignition and lock all the doors when
leaving the vehicle unattended.
Key-In-Ignition Reminder
Opening the driver’s door when the key is in the ignition
and the ignition switch position is STOP/OFF/LOCK
sounds a signal to remove the key.
SENTRY KEY
The Sentry Key Immobilizer System prevents unauthor-
ized vehicle operation by disabling the engine. The system
does not need to be armed or activated. Operation is
automatic, regardless of whether the vehicle is locked or
unlocked.
The system uses ignition keys which have an embedded
electronic chip (transponder) to prevent unauthorized ve-
hicle operation. Therefore, only keys that are programmed
to the vehicle can be used to start and operate the vehicle.
NOTE:A key which has not been programmed is also
considered an invalid key, even if it is cut to fit the ignition
switch lock cylinder for that vehicle. If the vehicle security light is on after the key is turned to
the ON/RUN position, it indicates that there is a problem
with the electronics.
CAUTION!
•
Always remove the Sentry Key from the vehicle and
lock all doors when leaving the vehicle unattended.
• The Sentry Key Immobilizer system is not compat-
ible with some aftermarket remote starting systems.
Use of these systems may result in vehicle starting
problems and loss of security protection.
All of the keys provided with your new vehicle have been
programmed to the vehicle electronics.
Replacement Keys
NOTE: Only keys that have been programmed to the
vehicle electronics can be used to start the vehicle. Once a
Sentry Key has been programmed to a vehicle, it cannot be
programmed to any other vehicle. When having the Sentry
Key Immobilizer System serviced, bring all vehicle keys
with you to an authorized dealer.
The VIN is required for authorized dealer replacement of
keys. Duplication of keys may be performed at an autho-
rized dealer.
20 GETTING TO KNOW YOUR VEHICLE

•If your air conditioning performance seems lower than
expected, check the front of the A/C condenser (located
in front of the radiator), for an accumulation of dirt or
insects. Clean with a gentle water spray from the front of
the radiator and through the condenser.
Recirculation
In cold weather, use of Recirculation mode may lead to
excessive window fogging. The Recirculation feature may
be unavailable if conditions exist that could create fogging
on the inside of the windshield. On systems with Manual
Climate Controls, the Recirculation mode is not allowed in
Defrost mode to improve window clearing operation.
Recirculation is disabled automatically if this mode is
selected. Attempting to use Recirculation while in this
mode causes the LED in the control button to blink and
then turns off.
Operating Tips
NOTE: Refer to the chart at the end of this section for
suggested control settings for various weather conditions.
Summer Operation
The engine cooling system must be protected with a
high-quality antifreeze coolant to provide proper corrosion
protection and to protect against engine overheating. A
solution of 50% OAT (Organic Additive Technology) cool-
ant that meets the requirements of FCA Material Standard
MS.90032 and 50% water is recommended. Refer to “Fluids
And Lubricants” in “Technical Specifications” for proper
coolant selection.
Winter Operation
Use of the air Recirculation mode during winter months is
not recommended because it may cause window fogging.
Vacation Storage
Any time you store your vehicle or keep it out of service
(i.e., vacation) for two weeks or more, run the air condi-
tioning system at idle for about five minutes in the fresh air
and high blower setting. This will ensure adequate system
lubrication to minimize the possibility of compressor dam-
age when the system is started again.
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GETTING TO KNOW YOUR VEHICLE 51

Window Fogging
Interior fogging on the windshield can be quickly removed by
turning the mode selector to Defrost. The Defrost/Floor mode
can be used to maintain a clear windshield and provide
sufficient heating. If side window fogging becomes a problem
increase blower speed. Vehicle windows tend to fog on the
inside in mild but rainy or humid weather.
NOTE:Recirculate without A/C should not be used for
long periods, as fogging may occur.
CAUTION!
Failure to follow these cautions can cause damage to
the heating elements:
• Use care when washing the inside of the rear win-
dow. Do not use abrasive window cleaners on the
interior surface of the window. Use a soft cloth and a
mild washing solution, wiping parallel to the heat-
ing elements. Labels can be peeled off after soaking
with warm water.
(Continued)
CAUTION! (Continued)
•Do not use scrapers, sharp instruments, or abrasive
window cleaners on the interior surface of the win-
dow.
• Keep all objects a safe distance from the window.
Outside Air Intake
Make sure the air intake, located directly in front of the
windshield, is free of obstructions such as leaves. Leaves
collected in the air intake may reduce airflow, and if they
enter the plenum, they could plug the water drains. In
winter months, make sure the air intake is clear of ice,
slush, and snow.
A/C Air Filter
The climate control system filters outside air containing
dust, pollen and some odors. Strong odors cannot be totally
filtered out. Refer to “Dealer Service” in “Servicing and
Maintenance” for filter replacement instructions.
52 GETTING TO KNOW YOUR VEHICLE

•Odometer/Trip Odometer Display Area
U.S. Federal regulations require that upon transfer of
vehicle ownership, the seller certify to the purchaser
the correct mileage that the vehicle has been driven. If
your odometer needs to be repaired or serviced, the
repair technician should leave the odometer reading
the same as it was before the repair or service. If s/he
cannot do so, then the odometer must be set at zero,
and a sticker must be placed in the door jamb stating
what the mileage was before the repair or service. It is
a good idea for you to make a record of the odometer
reading before the repair/service, so that you can be
sure that it is properly reset, or that the door jamb
sticker is accurate if the odometer must be reset at zero.
• Gear Selector Status (PRND)
The gear selector status “P,R,N,D,1,2,3,4,5,6” are dis-
played indicating the gear selector position. Telltales
“1,2,3,4,5,6” indicate the manual mode has been en-
gaged and the gear selected is displayed. Refer to
“Automatic Transmission” in “Starting And Operat-
ing” for further information on ERS. 3. Tachometer
•This gauge measures engine revolutions per minute
(RPM x 1000). Before the pointer reaches the red area,
ease up on the accelerator to prevent engine damage.
4. Temperature Gauge •The temperature gauge shows engine coolant tem-
perature. Any reading within the normal range indi-
cates that the engine cooling system is operating
satisfactorily.
• The gauge pointer will likely indicate a higher tem-
perature when driving in hot weather or up mountain
grades. It should not be allowed to exceed the upper
limits of the normal operating range.
WARNING!
A hot engine cooling system is dangerous. You or
others could be badly burned by steam or boiling
coolant. You may want to call an authorized dealer for
service if your vehicle overheats. If you decide to look
under the hood yourself, see “Servicing And Mainte-
nance.” Follow the warnings under the Cooling System
Pressure Cap paragraph.
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GETTING TO KNOW YOUR INSTRUMENT PANEL 67