You can obtain further information from yourMercedes me connect manual.
iThe system has not been able to initiate aRoadside Assistance call, if:
Rthe indicator lamp for Roadside Assis-tance call button Cis flashing continu-ously.
Rno voice connection to the Mercedes-Benz Customer Assistance Center hasbeen established.
R
This can occur if the relevant mobile phonenetwork is not available, for example.
TheCall FailedCall Failedmessage appears in themultifunction display.
XTo end a call:press the vbutton on themultifunction steering wheel.
or
XPress the corresponding button for ending aphone call on COMAND.
MB Info call button
XPress MB Info call button C.This initiates a call to the Mercedes-BenzCustomer Assistance Center.
The indicator lamp in MB Info call button Cflashes while the connection is being made.The multifunction display shows theCon‐Con‐necting Callnecting Callmessage. The audio systemis muted.
If a connection can be made, theCall Con‐Call Con‐nectednectedmessage appears in the multifunctiondisplay.
If a mobile phone network and GPS receptionare available, the system transfers data to theMercedes-Benz Customer Assistance Center,for example:
RCurrent location of the vehicle
RVehicle identification number
iThe COMAND display indicates that a callis active. During the call, you can change tothe navigation menu by pressing the NAVIbutton on COMAND, for example.
Voice output is not available.
A voice connection is established between theMercedes-Benz Customer Assistance Centerand the vehicle occupants.
You receive information about operating yourvehicle, about the nearest Mercedes-Benz Ser-vice Center and about other products andservices from Mercedes-Benz.
USA only: you can find further information onthe Mercedes me connect system under "Own-ers Online" at http://www.mbusa.com.
iThe system has not been able to initiate anMB Info call, if:
Rthe indicator lamp in MB Info call but-ton Cis flashing continuously.
Rno voice connection to the Mercedes-Benz Customer Assistance Center wasestablished.
This can occur if the relevant mobile phonenetwork is not available, for example.
TheCall FailedCall Failedmessage appears in themultifunction display.
XTo end a call:press the vbutton on themultifunction steering wheel.
or
XPress the corresponding button for ending aphone call on COMAND.
Call priority
When service calls are active, e.g. RoadsideAssistance or MB Info calls, an emergency callcan still be initiated. In this case, an emer-gency call will take priority and override allother active calls.
The indicator lamp of the respective buttonflashes until the call is ended.
An emergency call can only be terminated bythe Mercedes-Benz Customer Assistance Cen-ter.
258Features
Stowage and features
ately with plenty of clean water and seek
medical attention.
GWARNING
A discharged battery can freeze at tempera-
tures below freezing point. When jump-start-
ing the vehicle or charging the battery,
gases can escape from the battery. There is
a risk of an explosion.
Allow the frozen battery to thaw out before
charging it or jump-starting.
!Only use battery chargers with a maximumcharging voltage of 14.8 V.
!Only charge the battery using the jump-starting connection point.
The jump-starting connection point is in theengine compartment.
If the indicator/warning lamps do not light upat low temperatures, it is very likely that thedischarged battery has frozen. In this case,you may neither charge the battery nor jump-start the vehicle. The service life of a thawed-out battery may be shorter. The starting char-acteristics can be impaired, particularly at lowtemperatures. Have the thawed-out batterychecked at a qualified specialist workshop.
Read the battery charger's operating instruc-tions before charging the battery.
XOpen the hood.
XConnect the battery charger to the positiveterminal and ground point in the same order
as when connecting the donor battery in thejump-starting procedure (Ypage 285).
Replacing the 12 V battery
Observe the notes on the 12 V battery(Ypage 282).
Mercedes-Benz recommends that you havethe 12 V battery replaced at a qualified spe-cialist workshop, e.g. at an authorizedMercedes-Benz Center.
If you want to replace the battery yourself,observe the following notes:
RAlways replace a defective battery with abattery which meets the specific require-ments of the vehicle.
The vehicle is equipped with an AGM(Absorbent Glass Mat) technology battery.Full vehicle functionality is only guaranteedwith an AGM battery. For safety reasons,Mercedes-Benz recommends that you onlyuse batteries which have been tested andapproved for your vehicle by Mercedes-Benz.
RUse detachable parts such as breatherhoses, angled connecting pieces or terminalcovers from the battery which is to bereplaced.
RMake sure that the vent hose is always con-nected to the original opening on the bat-tery side.
RInstall existing or supplied cell caps to pre-vent gases or battery acid from escaping.
RMake sure that the detachable parts areconnected again in the same way.
Jump-starting
For the jump-starting procedure, use only the jump-starting connection point in the engine com-partment, consisting of a positive terminal and a ground point.
GWARNING
Battery acid is caustic. There is a risk of injury.
Avoid contact with skin, eyes or clothing. Do not inhale any battery gases. Do not lean over the
battery. Keep children away from batteries. Wash away battery acid immediately with plenty of
clean water and seek medical attention.
Jump-starting285
Breakdown assistance
Z
GWARNING
During charging and jump-starting, explosive gases can escape from the battery. There is a
risk of an explosion.
Particularly avoid fire, open flames, creating sparks and smoking. Ensure there is sufficient
ventilation while charging and jump-starting. Do not lean over a battery.
GWARNING
During the charging process, a battery produces hydrogen gas. If a short circuit occurs or
sparks are created, the hydrogen gas can ignite. There is a risk of an explosion.
RMake sure that the positive terminal of a connected battery does not come into contact with
vehicle parts.
RNever place metal objects or tools on a battery.
RIt is important that you observe the described order of the battery terminals when connect-
ing and disconnecting a battery.
RWhen jump-starting, make sure that the battery poles with identical polarity are connected.
RIt is particularly important to observe the described order when connecting and disconnect-
ing the jumper cables.
RNever connect or disconnect the battery terminals while the engine is running.
GWARNING
A discharged battery can freeze at temperatures below freezing point. When jump-starting the
vehicle or charging the battery, gases can escape from the battery. There is a risk of an explo-
sion.
Allow the frozen battery to thaw out before charging it or jump-starting.
!Avoid repeated and lengthy starting attempts. Otherwise, the catalytic converter could bedamaged by the non-combusted fuel.
If the indicator/warning lamps do not light up at low temperatures, it is very likely that the dis-charged battery has frozen. In this case, you may neither charge the battery nor jump-start thevehicle. The service life of a thawed-out battery may be shorter. The starting characteristics canbe impaired, particularly at low temperatures. Have the thawed-out battery checked at a quali-fied specialist workshop.
Do not start the vehicle using a rapid charging device. If your vehicle's battery is discharged, theengine can be jump-started from another vehicle or from a donor battery using jumper cables.Observe the following points:
RThe battery is not accessible in all vehicles. If the other vehicle's battery is not accessible,jump-start the vehicle using a donor battery or a jump-starting device.
RYou may only jump-start the vehicle when the engine and exhaust system are cold.
RDo not start the engine if the battery is frozen. Let the battery thaw first.
ROnly jump-start from batteries with a 12 V voltage rating.
ROnly use jumper cables which have a sufficient cross-section and insulated terminal clamps.
RIf the battery is fully discharged, leave the battery that is being used to jump-start connectedfor a few minutes before attempting to start. This charges the battery slightly.
RMake sure that the two vehicles do not touch.
286Jump-starting
Breakdown assistance