2019 MERCEDES-BENZ GLS SUV phone

nance requirements as well as technical events
and malfunctions.
This information generally documents the con-
dition of a component, a module, a system or the
surroundings, such as:
R Operating states of system components (e.g.
fill levels, battery status, tire pressure)
R Status messages concerning the vehicle or its
individual components (e.g. wheel rpm/
speed, deceleration, lateral acceleration, indi- cation of whether seat belts are fastened)
R Malfunctions and defects in important system
components (e.g. lights, brakes)
R Information about events leading to vehicle
damage
R System responses in special driving situa-
tions (e.g. air bag deployment, intervention of
stability control systems)
R Ambient conditions (e.g. temperature, rain
sensor)
In addition to performing the actual control unit
function, this data is used by manufacturers to
detect and rectify malfunctions and to optimize vehicle functions. Most of this data is volatile
and processed only in the vehicle itself. Only a
small part of the data is stored in event or mal-
function memories.
When you use services, the technical data from
the vehicle can be read out by service network
employees (e.g. workshops, manufacturers) or
third parties (e.g. breakdown services). Services
can include repair services, maintenance pro-
cesses, warranty cases and quality assurance
measures. The data are read out via the con-
nection for the diagnostics connection in the
vehicle, which is required by law. The relevant
offices in the service network or third parties
collect, process and use the data. This data
documents the vehicle's technical states, is
used to help in finding malfunctions and improv-
ing quality and is sent to the manufacturer
where necessary. In addition, the manufacturer is subject to product liability. The manufacturerneeds technical data from vehicles for this pur-
pose.
Malfunction memories in the vehicle can be
reset by a service center during repair or service
work.
You can incorporate data into the vehicle's com- fort and infotainment functions yourself as part
of the selected equipment. These include, for example:
R Multimedia data such as music, films or pho-
tos for playback in an integrated multimedia
system
R Address book data for use in conjunction with
an integrated hands-free system or an inte-
grated navigation system
R Navigation destinations that have been
entered
R Data about using Internet services
This data can be saved locally in the vehicle or
located on a device that you have connected to
the vehicle (e.g. smartphone, USB memory stick or MP3 player). If this data is saved in the vehi-
cle, you can delete it at any time. This data is
sent to third parties only at your request, par-
ticularly when you use online services in accord- ance with the settings that you have selected.
You can save and change comfort settings/
customizations in the vehicle at any time.
Depending on the equipment in question, these can include:
R Seat and steering wheel position settings
R Suspension and climate control settings
R Custom settings such as interior lighting
If your vehicle is equipped appropriately, you
can connect your smartphone or another mobile end device to the vehicle. You can control this by
means of the control elements integrated in the vehicle. The smartphone's picture and sound
can be output via the multimedia system. Spe-
cific items of information are also sent to your
smartphone.
Depending on the type of integration, this can
include:
R General vehicle information
R Position data
This allows the use of selected smartphone
apps, such as navigation or music player apps.
There is no additional interaction between the
smartphone and the vehicle, particularly active
access to vehicle data. The type of additional
data processing is determined by the provider of the app being used. Whether you can configure
settings for it and, if so, which ones, depends on
the app and your smartphone's operating sys-
tem. Data stored in the vehicle
33Introduction Z

Online services
Wireless network connection If your vehicle has a wireless network connec-
tion, data can be exchanged between your vehi-
cle and other systems. The wireless network
connection is made possible by the vehicle's
own transmitter and receiver or by mobile devi- ces that you have brought into the vehicle (e.g.
smartphones). Online functions can be used via
this wireless network connection. These include online services and applications/apps providedby the manufacturer or other providers.
Services provided by the manufacturer In the case of the manufacturer's online serv-
ices, the manufacturer describes the functions
in a suitable place (e.g. operating instructions,
manufacturer's website) and provides the asso-
ciated information subject to data protection
legislation. Personal data can be used in order to
provide online services. The exchange of data
for this purpose takes place via a secure con-
nection, e.g. with the manufacturer's IT systems intended for the purpose. Collecting, processing
and using personal data beyond the provision of
services is permitted only on the basis of a stat-
utory permit or declaration of consent.
You can usually activate and deactivate the serv-
ices and functions (sometimes subject to a fee).
In many cases, this also applies to the vehicle's entire data connection. However, this does not
apply in particular to legally prescribed func-
tions and services such as the "eCall" emer-
gency call system.
Services from third parties If it is possible to use online services from other
providers, these services are the responsibility
of the provider in question and subject to that
provider's data protection conditions and terms of use. The manufacturer has no influence over
the content exchanged here.
For this reason, please ask the service provider
for information about the type, extent and pur-
pose of the collection and use of personal data
when services are provided by third parties. COMAND/mbrace
If the vehicle is equipped with COMAND or
mbrace, additional data about the vehicle's
operation, the use of the vehicle in certain sit-
uations, and the location of the vehicle may be
compiled through COMAND or the mbrace sys-
tem.
For additional information please refer to the
COMAND User Manual or the Digital Operator's
Manual and/or the mbrace Terms and Condi-
tions. Event data recorders
USA only:
This vehicle is equipped with an event data
recorder (EDR). This vehicle is equipped with an
event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near
crash-like situations, such as an air bag deploy-
ment or hitting a road obstacle, data that will
assist in understanding how a vehicle's systems performed. The EDR is designed to record data
relating to vehicle dynamics and safety systemsfor a short period of time, typically 30 seconds
or less.
The EDR in this vehicle is designed to record
such data as:
R How various systems in your vehicle were
operating
R Whether or not the driver and passenger
safety belts were buckled/fastened
R How far (if at all) the driver was depressing the
accelerator and/or brake pedal; and,
R How fast the vehicle was traveling
These data can help provide a better under-
standing of the circumstances in which crashes
and injuries occur. NOTE:EDR data are recor-
ded by your vehicle only if a non-trivial crash
situation occurs; no data are recorded by the
EDR under normal driving conditions and no
personal data (e.g. name, gender, age and crash
location) are recorded. However, other parties,
such as law enforcement could combine the
EDR data with the type of personally identifying
data routinely acquired during a crash investi-
gation.
Access to the vehicle and/or the EDR is needed to read data that is recorded by an EDR, and
special equipment is required. In addition to the
vehicle manufacturer, other parties that have 34
Data stored in the vehicleIntroduction

Multifunction steering wheel
Function Page
0043
Multifunction display 232
0044
Multimedia system display
0087 0059
Switches on voice-operated
navigation or the Voice Con-
trol System
0063
Mute
00810082
Adjusts the volume
0076
Rejects or ends a call 237
Exits phone book/redial
memory
0061
Makes or accepts a call
Switches to the redial mem-
ory Function Page
0085
00590065
Selects a menu 231
00630064
Selects a submenu or scrolls
through lists 231
0076
Confirms a selection 231
Hides display messages 245
0038
Back 231
Switches off voice-operated
navigation or the Voice Con-
trol System i
In vehicles with multimedia system
COMAND you can find further information:
R on the multimedia system in the Digital
Operator's Manual
R on the DVD changer or single DVD drive in
the Digital Operator's Manual
R on the Voice Control System in the sepa-
rate operating instructions i
In vehicles with multimedia system Audio 20
you can find further information:
R on the multimedia system in the Digital
Operator's Manual
R on the voice-operated control of the navi-
gation in the manufacturer's operating
instructions 38
Multifunction steering wheelAt a glance

Overhead control panel
Function Page
0043
003D
Switches the left-hand
reading lamp on/off 119
0044
004A
Switches the front inte-
rior lighting on 119
0087
0042
Switches the rear inte-
rior lighting on or off 119
0085
0033
Switches the front inte-
rior lighting/automatic inte-
rior lighting control off 120
0083
003D
Switches the right-
hand reading lamp on/off 119
0084
0057
Opens/closes the pan-
orama roof with power tilt/
sliding panel and roller sun-
blinds 94 Function Page
006B
Eyeglasses compartment 297
006C
0052
Breakdown assistance
call button (mbrace system) 311
006D
0053
SOS button (mbrace
system) 310
006E
00D9
Info call button
(mbrace system) 312
006F
Rear-view mirror 110
0070
Buttons for the garage door
opener
319
0071
Microphone for mbrace
(emergency call system),
telephone and the Voice
Control System
1 1
The Voice Control System is only available in combination with COMAND. Please observe the separate oper-
ating instructions. 42
Overhead control panelAt a glance

X
To switch the alarm off with the Smart-
Key:
press the 0036or0037 button on the
SmartKey.
The alarm is stopped.
or X Insert the SmartKey into the ignition lock.
The alarm is stopped.
X To stop the alarm using KEYLESS-GO:
grasp the outside door handle. The SmartKey
must be outside the vehicle.
The alarm is stopped.
or X Press the Start/Stop button on the dash-
board. The SmartKey must be inside the vehi- cle.
The alarm is stopped.
The alarm is not switched off, even if you close
the open door that triggered it, for example.
i If the alarm continues for more than
30 seconds, the mbrace emergency call sys-
tem automatically notifies the Customer
Assistance Center. This is done either by text message or data connection. The emergency
call system sends the message or data provi- ded that:
R you have subscribed to the mbrace service.
R the mbrace service has been activated
properly.
R the necessary mobile phone network is
available. 76
Protection against theftSafety

SmartKey
Important safety notes
G
WARNING
If children are left unsupervised in the vehicle, they could:
R open the doors, thus endangering other
people or road users.
R get out and disrupt traffic.
R operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
R release the parking brake.
R shifting the automatic transmission out of
park position P
R Start the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children. G
WARNING
If you attach heavy or large objects to the
SmartKey, the SmartKey could be uninten-
tionally turned in the ignition lock. This could
cause the engine to be switched off. There is a risk of an accident.
Do not attach any heavy or large objects to the
SmartKey. Remove any bulky key rings before
inserting the SmartKey into the ignition lock.
! Keep the SmartKey away from strong mag-
netic fields. Otherwise, the remote control
function could be affected.
Strong magnetic fields can occur in the vicin- ity of powerful electrical installations.
Do not keep the SmartKey: R with electronic devices, e.g. a mobile phone
or another SmartKey.
R with metallic objects, e.g. coins or metal foil.
R inside metallic objects, e.g. a metal case.
This can affect the functionality of the Smart- Key. Do not keep the KEYLESS-GO or KEYLESS-GO
Start function key in the temperature-controlled
cup holder. Otherwise, the KEYLESS-GO or KEY- LESS-GO Start function key will not be detected.
Vehicles with KEYLESS-GO start function: do
not keep the SmartKey in the cargo compart-
ment. Otherwise, the SmartKey may not be
detected, e.g. when starting the engine using
the Start/Stop button. SmartKey functions
0043
0037 Locks the vehicle
0044 0054 Opens/closes the tailgate
0087 0036 Unlocks the vehicle
X To unlock centrally: press the0036button.
If you do not open the vehicle within approx-
imately 40 seconds of unlocking:
R the vehicle is locked again
R anti-theft protection is reactivated
X To lock centrally: press the0037button.
The SmartKey centrally locks and unlocks the
following components:
R the doors
R the tailgate
R the fuel filler flap
The turn signals flash once when unlocking and three times when locking.
You can also set an audible signal to confirm
that the vehicle has been locked. The audible
signal can be activated and deactivated using
the on-board computer (Y page 241).
You will receive visual and acoustic locking con-
firmation if all components were able to be
locked. SmartKey
77Opening and closing Z

Overview of climate control systems
General notes
Observe the settings recommended on the fol-
lowing pages. The windows could otherwise fog up.
To prevent the windows from fogging up:
R Switch off climate control only briefly
R Switch on air-recirculation mode only briefly
R Switch on the cooling with air dehumidifica-
tion function
R Activate the "Windshield defrosting" function
briefly, if required
Climate control regulates the temperature and
the humidity in the vehicle interior and filters
undesirable substances out of the air.
The residual heat function can only be activated or deactivated with the ignition switched off
(Y page 135).
i Ventilate the vehicle for a brief period during
warm weather, e.g. using the convenience
opening feature (Y page 90). This will speed
up the cooling process and the desired inte-
rior temperature will be reached more
quickly. If you start the engine using your smartphone,
the last selected climate control setting is reac-
tivated (Y page 142).
i The integrated filter filters out most parti-
cles of dust and soot and completely filters
out pollen. It also reduces gaseous pollutants and odors. A clogged filter reduces the
amount of air supplied to the vehicle interior.
Depending on the operating conditions and
environmental influences, the interval for
replacing the filter may be shorter than speci-
fied.
i Vehicles with ionization of the interior
air with air filter: in addition to ionization,
the vehicle has an air filter with anti-allergenic properties that contribute to improved air fil-
tration.
i It is possible that under certain circumstan-
ces the residual heat function may be activa-
ted automatically an hour after the SmartKey has been removed in order to dry the auto-
matic climate control. The vehicle is then ven-tilated for 30 minutes. Control panel for dual-zone automatic climate control
USA only
Front control panel
0043 Sets the temperature, left (Y page 132)
0044 Defrosts the windshield (Y page 133) Overview of climate control systems
125Climate control

!
Do not warm up the engine while stationary.
Pull away immediately. Avoid high engine
speeds and full throttle until the engine has
reached its operating temperature.
In vehicles with automatic transmission,
engage positions P and R only when the vehi-
cle is stationary.
Where possible, avoid spinning the drive
wheels when pulling away on slippery roads.
You could otherwise damage the drive train.
! Mercedes-AMG vehicles:
at low engine oil
temperatures below 68 ‡ (+20 †), the max-
imum engine speed is restricted in order to
protect the engine. To protect the engine and
maintain smooth engine operation, avoid driv-
ing at full throttle when the engine is cold. Key positions
SmartKey 005A
To remove the SmartKey
0047 Power supply for some consumers, such as
the windshield wipers
0048 Ignition (power supply for all consumers)
and drive position
0049 To start the engine
i The SmartKey can be turned in the ignition
lock even if it is not the correct SmartKey for
the vehicle. The ignition is not switched on.
The engine cannot be started.
KEYLESS-GO General notes
Vehicles with KEYLESS-GO are equipped with a
SmartKey featuring an integrated KEYLESS-GO
function and a detachable Start/Stop button. A check which periodically establishes a radio
connection between the vehicle and the Smart-
Key determines whether a valid SmartKey is in
the vehicle. This occurs, for example, when
starting the engine.
When you insert the Start/Stop button into the ignition lock, the system needs approximately
two seconds recognition time. You can then usethe Start/Stop button.
Pressing the Start/Stop button several times in
succession corresponds to the different Smart-
Key positions in the ignition lock. This is only the
case if you are not depressing the brake pedal.
If you depress the brake pedal and press the
Start/Stop button, the engine starts immedi-
ately.
To start the vehicle without actively using the
SmartKey:
R the Start/Stop button must be inserted in the
ignition lock
R the SmartKey must be in the vehicle
R the vehicle must not be locked with the
SmartKey or KEYLESS-GO (Y page 78).
Do not keep the SmartKey:
R with electronic devices, e.g. a mobile phone
or another SmartKey
R with metallic objects, e.g. coins or metal foil
R inside metallic objects, e.g. a metal case
This can impair the functionality of the KEY-
LESS-GO key.
Do not keep the KEYLESS-GO key in the tem-
perature-controlled cup holder (Y page 304).
Otherwise, the KEYLESS-GO key will not be rec-
ognized.
If you lock the vehicle with the SmartKey remote
control or with KEYLESS-GO, after a short time:
R you will not be able to switch on the ignition
with the Start/Stop button
R you will not be able to start the engine with the
Start/Stop button until the vehicle is
unlocked again
If you lock the vehicle centrally using the button
on the front door (Y page 83), you can continue
to start the engine with the Start/Stop button.
The engine can be switched off while the vehicle
is in motion by pressing and holding the Start/
Stop button for three seconds. This function
operates independently of the ECO start/stop
automatic engine switch-off function. 140
DrivingDriving and parking