2019 MERCEDES-BENZ GLC SUV Owners Manual

Control or
the Siri ®
vo ice-operated control sys‐
te m. You can activate thevo ice-opera ted control
sy stem bypressing and holding the£ button
on the multifunction steering wheel.
When using Apple CarPlay ®
via thevo ice-oper‐
ated control sy stem, the multimedia sy stem can
st ill be operated via LINGU ATRO NIC
(/ page 298).
Only one iPhone ®
at a time can be connected via
Apple CarPlay ®
with the multimedia sy stem.
Also for use of Apple CarPlay ®
with two phone
mode, only one additional mobile phone can be
connected using Blue tooth®
with the multimedia
sy stem.
The availability of Apple CarPlay ®
may vary
according tothe count ry.
The service pr ovider is responsible forth is appli‐
cation and the services and conte nt connected
to it.
Apple CarPlay ®
is a regis tere d trademark of
Apple Inc. Information on Apple CarPlay
®
When Apple CarPlay ®
is being used, the iPod ®
media source is not available forth ere spective
iPhone ®
.
Only one route guidance can be active at a time.
If ro ute guidance is active on the multimedia sys‐
te m, it is closed when route guidance is star ted
on the mobile phone.
Connecting an iPhone ®
via Apple CarPlay ®
(cable)
Re quirements:
R The cur rent version of your device's operat‐
ing sy stem is being used (see the manufac‐
turer's operating instructions).
R There is an Internet connection forth e full
ra nge of functions for Apple CarPlay ®
.
R The iPhone ®
is connected tothe multimedia
sy stem via the USB port çusing a suita‐
ble cable (/ page 455). Multimedia sy
stem:
4 © 5
Mercedes me & Apps
5 Smartphone 5
Apple CarPlay
5 Start Apple CarPlay #
Alternative: If an Apple CarPlay ®
application
is active (e.g. when music is being pla yed or
ro ute guidance is active), you can call up the
active application using the|, zor
% application buttons (/ page 330).
% Control using the application buttons can be
switched on or off (/ page 431).
Ac cepting/rejecting the data pr otection reg‐
ulations
Fo rth e initial start of the application: a message
with the data pr otection pr ovisions appears. #
Select Accept & start .
Exiting Apple CarPlay ® #
Press theò button. 430
MBUX multimedia sy stem

%
Apple CarPl ay®
starts automatically when
th e iPhone ®
is connected with the sy stem
using a cable. If Apple CarPlay ®
wa s not dis‐
pla yed in thefo re ground be fore disconnect‐
ing, the application starts in the bac kground
when reconnected. You can call up Apple
CarPlay ®
in the main menu.
Calling up Apple CarPlay ®
to ne settings
Multimedia sy stem:
4 © 5
Mercedes me & Apps
5 Smartphone 5
Apple CarPlay 5
Z #
Select sound settings.
Setting control of the application but tons
(Apple CarPlay ®
)
Multimedia sy stem:
4 © 5
Mercedes me & Apps
5 Smartphone 5
Apple CarPlay 5
Z
5 General #
Toswitch on Control via application buttons :
activate the display button. #
Toswitch off Control via application buttons :
deactivate the display button. Ending Apple CarPlay
® #
Toend the connection of Apple Car‐
Play ®
(with cable): disconnectthe connec‐
tion via the connecting cable between the
mobile phone and multimedia sy stem.
% Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle
is stationar y. Android
Auto Android
Autoove rview &
WARNING Risk of di stra ction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle
when driving, you will be distracted from the
traf fic situation. This could also cause youto
lose control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating the multimedia sy stem.
Mobile phone functions can be used with
Android Autousing the Android operating sys‐
te m on the multimedia sy stem. It is operated
using theto uchsc reen or thevo ice-operated
control sy stem. You can activate thevo ice-oper‐
ated control sy stem bypressing and holding the
£ button on the multifunction steering wheel.
When using Android Autovia thevo ice-operated
control sy stem, the multimedia sy stem can still
be opera ted via LINGU ATRO NIC (/ page 298).
Only one mobile phone at a time can be connec‐
te d via Android Autowith the multimedia sys‐
te m.
Also for use of Android Autowith two phone
mode, only one additional mobile phone can be MBUX multimedia sy
stem 431

connected using Blu
etoo th®
with the multimedia
sy stem.
The availability of Android Autoand Android Auto
apps may vary according tothe count ry.
The service pr ovider is responsible forth is appli‐
cation and the services and conte nt connected
to it.
Information on Android Auto
If a mobile phone is used with Android Auto,
USB access using the media menu is not possi‐
ble forth is mobile phone.
Only one route guidance can be active at a time.
If ro ute guidance is active on the multimedia sys‐
te m, it is closed when route guidance is star ted
on the mobile phone.
Connecting a mobile phone via Android Auto
Requ irements:
R The mobile phone supports Android Auto
from Android 5.0.
R The Android Autoapp is ins talled on the
mobile phone. R
In order touse thete lephone functions, the
mobile phone must be connected tothe mul‐
timedia sy stem via Blue tooth®
(/ page 413).
If th ere was no prior Internet connection, this
is es tablished with the use of the mobile
phone with Android Auto.
R The mobile phone is connected tothe multi‐
media sy stem via the USB port çusing a
suitable cable (/ page 455).
R There is an Internet connection forth e full
ra nge of functions for Android Auto.
Multimedia sy stem:
4 © 5
Mercedes me & Apps
5 Smartphone 5
Android Auto
5 Start Android Auto #
Alternative: If an Android Autoapplication is
active (e.g. when music is being pla yed or
ro ute guidance is active), you can call up the
active application using the|, zor
% application buttons (/ page 330).
% Control using the application buttons can be
switched on or off (/ page 433). %
The firs t acti vation of Android Autoon the
multimedia sy stem must be car ried out
when theve hicle is stationary for saf etyre a‐
sons.
Ac cepting/rejecting the data pr otection reg‐
ulations
Fo rth e initial start of the application: a message
with the data pr otection pr ovisions appears. #
Select Accept & start .
Exiting Android Auto #
Press theò button.
% Android Autostarts automatically when the
mobile phone is connected with the sy stem
using a cable. If Android Autowa s not dis‐
pla yed in thefo re ground before disconnect‐
ing, the application starts in the bac kground
when reconnected. You can call up Android
Au tointhe main menu. 432
MBUX multimedia sy stem

Calling up
the Android Autosound settings
Multimedia sy stem:
4 © 5
Mercedes me & Apps
5 Smartphone 5
Android Auto 5
Z #
Select sound settings.
Setting control of the application but tons
(Android Auto)
Multimedia sy stem:
4 © 5
Mercedes me & Apps
5 Smartphone 5
Android Auto 5
Z
5 General #
Toswitch on Control via application buttons :
activate the display button. #
Toswitch off Control via application buttons :
deactivate the display button.
Ending Android Auto #
Toend the connection of Android Auto
(with cable): disconnectthe connection via
th e connecting cable between the mobile
phone and multimedia sy stem. %
Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle
is stationar y. Tr
ansfer redve hicle data with Android Auto
and Apple CarPlay ® Overview of transfer
redve hicle data
When using Android Autoor Apple CarPlay ®
, cer‐
ta in vehicle data is transfer redto the mobile
phone. This enables youto getth e best out of
selected mobile phone services. Vehicle data is
not directly accessible.
The following sy stem information is transmit ted:
R Software release of the multimedia sy stem
R System ID (anonymised)
The transfer of this data is used tooptimise
communication between theve hicle and the
mobile phone.
To do this, and toassign se veralve hicles tothe
mobile phone, a vehicle identifier is randomly
ge nerated. This has no connection
totheve hicle identifica‐
tion number (VIN) and is dele ted when the multi‐
media sy stem is reset (/ page 362).
The following driving status data is transmit ted:
R Transmission position engaged
R Distinction between par ked, standstill, rolling
and driving
R Day/night mode of the instrument clus ter
The transfer of this data is used toalter how
con tent is displ ayed tocor respond tothe driving
situation.
The following position data is transmitte d:
R Coordinates
R Speed
R Compass direction
R Acceleration di rection
This da tais only transfer red while the navigation
sy stem is active, in order toimpr oveit (e.g. so it
can continue functioning when in a tunnel). MBUX multimedia sy
stem 433

Mercedes me calls
Making a call via
theove rhead control panel
% Mercedes me calls are not possible in every
count ry. Find out at a Mercedes-Benz
service centre if these functions are availa‐
ble in your count ry. 1
me button for service, concier geor informa‐
tion calls
2 SOS button co ver
3 SOS button (emergency call sy stem) #
Tomake a Me rcedes me call: press me
button 1. #
Tomake an eme rgency call: press SOS
button co ver2 briefly toopen. #
Press and hold SOS button 3for at least
one second.
If a Mercedes me call is active, an emer gency
call can still be triggered. This has priority over
all other active calls.
Information about the Mercedes me call
using the me but ton
A call tothe Mercedes-Benz Cus tomer Centre
has been initia ted via the me button in theove r‐
head control panel or the multimedia sy stem
(/ page 434).
Using thevo ice dialogue sy stem you access the
desired service:
R Concier geService (if the service is activated)
R Accident and breakdown mana gement
(/ page 437)
R Mercedes-Benz Cust omer Centreforge neral
information about theve hicle
Yo u can find information on thefo llowing topics:
R Activation of Me rcedes me connect
R Operating theve hicle
R Nearest Mercedes-Benz service centre 434
MBUX multimedia sy stem

R
Other products and services from Mercedes-
Benz
Data is transfer red during the connection tothe
Mercedes-Benz Cus tomer Centre (/ page 436).
Calling the Mercedes-Benz Cus tomer Centre
using the multimedia sy stem
Requ irements:
R Access toa GSM network is available.
R The contract partner's GSM network co ver‐
age is available in there spective region.
R The ignition must be switched on so that
ve hicle data can be transfer red automati‐
call y.
Multimedia sy stem:
4 © 5
Phone 5
g #
Call Mercedes me connect.
Af ter confirmation, the multimedia sy stem
sends there qu ired vehicle data. The data
transfer is shown in the media displa y.
Then, you can select a service and be connected
to a specialist at the Mercedes-Benz Cus tomer
Centre. Fu
rther information on Mercedes me connect,
th e pr ovided service scope and operation are
av ailable at: http://manuals.daimler.com/baix/
cars/connectme/en_GB/ind ex.html
Ar ranging a service appointment via a
Mercedes me call
If yo u ha veactivated the maintenance manage‐
ment service, releva nt vehicle data is transfer red
automatically tothe Mercedes-Benz Cus tomer
Centre. You will then recei veindividual recom‐
mendations rega rding the maintenance of your
ve hicle.
Re gardless of whe ther you ha veconsented to
th e maintenance management service, the multi‐
media sy stem reminds you af ter a cer tain
amount of time that a service is due. A prom pt
appears asking if youwo uld like tomake an
appointment. #
Toarra nge a service appointment: select
Call .
Af teryo ur agreement theve hicle data is sent
and a Mercedes-Benz Cus tomer Centre
emplo yee deals with your appointment. The information is
then sent toyour desired
service outlet.
This will contact youto confirm the appoint‐
ment and if necessary consult about the
de tails.
% Ifyo u select Laterafte rth e service message
appears, the message is hidden and reap‐
pears af ter a cer tain period of time.
Giving consent todata transfer during a
Mercedes me call
Re quirements:
R There is an active Mercedes me call via the
multimedia sy stem or the me button in the
ov erhead control panel .
% In cer tain countries you must confirm the
data transfer.
If th e accident and breakdown service and
Mercedes me connect Concier geService are not
acti vated on Mercedes me, theDo you want to
transmit vehicle data and the vehicle's position
to the Mercedes-Benz Customer Centre in order
to improve the processing of your request? mes‐
sage appears. MBUX multimedia sy
stem 435

#
Select Yes.
Re leva nt identi fication da tais transmitted
automaticall y.
More information on Mercedes me: http://
www.mercedes.me
Tr ansfer red data during a Mercedes me call
The da tatrans ferred during a Mercedes me call
depends on which service is selected in the
vo ice control sy stem and whe ther Mercedes me
connect services are activated.
If no Mercedes me connect services are activa‐
te d and the data pr otection prom pthas been
confirmed thefo llowing data is transmitted:
R Vehicle identification number
R Mercedes me cus tomer identification num‐
ber
R Reason forth e initiation of the call
R Language set in the multimedia sy stem
R Confirmation of the data pr otection prom ptIf a call is made
for a service appointment via
th e service reminder, thefo llowing data may be
transmitted:
R Cur rent milea geand main tenance da ta
Tr ans fer is possible assuming therequ ired
data transfer tech nology is suppor tedby the
mobile service operator and thequ ality of
th e mobile connection is suf ficient.
If accident and breakdown mana gement is called
via thevo ice control sy stem and no service has
been activated, but the data pr otection query
has been confi rmed, thefo llowing data can also
be called up from theve hicle bythe Mercedes-
Benz Cus tomer Centre:
R Curr entvehicle location
% Atthe time of going topress, this function is
te ch nically not yetav ailable but can be sup‐
por ted in the future.
If th e data pr otection prom pthas been rejected
th efo llowing data is transmitted:
R Reason forth e initiation of the call
R Rejection of the data pr otection prom pt Mercedes me connect
Note
s on Mercedes me connect
% Mercedes me connect is not available in
eve rycountr y.Find out at a Mercedes-Benz
service centre if these functions are availa‐
ble in your count ry.
Mercedes me connect consists of multiple serv‐
ices.
Depending on whe ther the services are activated
and on theve hicle equipment, you can use the
fo llowing services via the multimedia sy stem and
th eove rhead control panel, forex ample:
R Accident and breakdown mana gement (me
button)
R Ifth e service is activated: Concier geService
(me button)
R Mercedes-Benz eme rgency call sy stem (auto‐
matic emer gency call or SOS button)
Mercedes me connect accident and breakdown
management, the Mercedes me connect Con‐
cier geService (if service is acti vated) and the
Mercedes-Benz emer gency call centre are availa‐
ble foryo u around the cloc k. 436
MBUX multimedia sy stem

The me button and
the SOS button can be found
on theve hicle's overhead control panel
(/ page 434).
Yo u can also call the Mercedes-Benz Cus tomer
Centre using the multimedia sy stem
(/ page 435).
Please no tethat Mercedes me connect is a
Mercedes-Benz service. In emer gencies, al ways
call the national emer gency services firs t using
th est andard national emer gency service phone
numbe rs. In emergencies, you can also use the
Mercedes-Benz emer gency call sy stem
(/ page 439).
Obser vethe conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me por tal: https://
me.secu re.mercedes-benz.com
Fu rther information on Mercedes me connect,
th e pr ovided service scope and operation:
http://manuals.daimler.com/baix/cars/
connectme/en_GB/index.html Information on Mercedes me connect acci‐
dent and breakd
own mana gement
The accident and breakdown management can
include thefo llowing functions:
R Supplement tothe Mercedes-Benz emer‐
ge ncy call sy stem (/ page 439)
If necessar y,the conta ct person at the
Mercedes-Benz emer gency call centre for‐
wa rdsth e call toMercedes me connect
breakdown and accident management. For‐
wa rding the call is ho wever not possible in all
countries.
R Breakdown assi stance bya mechanic on
location and/or theto wing away oftheve hi‐
cle tothe nearest Mercedes-Benz service
cent re
Yo u may be charge dfo rth ese services.
More information about Mercedes me connect
services can be obtained in the Mercedes me
por tal: https://me.secure.mercedes-benz.com Data transfer
red during Mercedes me con‐
nect call se rvices
The data transfer red during a Mercedes me call
depends on which service is selected in the
vo ice control sy stem and which Mercedes me
connect services are activated.
Which data is transfer redfo rth e services, can
be take n from the cur rently valid term s of use.
These can be obtained in the Mercedes me por‐
ta l: https://me.secure.mercedes-benz.com Mercedes me and apps
Information about Mercedes me
When
you log in with a user account tothe
Mercedes me por tal,th en services and of fers
from Mercedes-Benz will be available to you.
Av ailability is countr y-dependent.
Fo r more information consult a Mercedes-Benz
service centre or visit the Mercedes me por tal:
http://me.secure.mercedes-benz.com
% Make sure you alw ayske ep the Mercedes
me apps updated. MBUX multimedia sy
stem 437