2019 MERCEDES-BENZ GLC COUPE Owners Manual

Fu
rther information on Mercedes me connect,
th e pr ovided service scope and operation are
av ailable at: http://manuals.daimler.com/baix/
cars/connectme/en_GB/ind ex.html
Ar ranging a service appointment via a
Mercedes me call
If yo u ha veactivated the maintenance manage‐
ment service, releva nt vehicle data is transfer red
automatically tothe Mercedes-Benz Cus tomer
Centre. You will then recei veindividual recom‐
mendations rega rding the maintenance of your
ve hicle.
Re gardless of whe ther you ha veconsented to
th e maintenance management service, the multi‐
media sy stem reminds you af ter a cer tain
amount of time that a service is due. A prom pt
appears asking if youwo uld like tomake an
appointment. #
Toarra nge a service appointment: select
Call .
Af teryo ur agreement theve hicle data is sent
and a Mercedes-Benz Cus tomer Centre
emplo yee deals with your appointment. The information is
then sent toyour desi red
service outlet.
This will contact youto confirm the appoint‐
ment and if necessary consult about the
de tails.
% Ifyo u select Laterafte rth e service message
appears, the message is hidden and reap‐
pears af ter a cer tain period of time.
Giving consent todata transfer during a
Mercedes me call
Re quirements:
R There is an active Mercedes me call via the
multimedia sy stem or the me button in the
ov erhead control panel .
% In cer tain countries you must confirm the
data transfer.
If th e accident and breakdown service and
Mercedes me connect Concier geService are not
acti vated on Mercedes me, theDo you want to
transmit vehicle data and the vehicle's position
to the Mercedes-Benz Customer Centre in order
to improve the processing of your request? mes‐
sage appears. #
Select Yes.
Re leva nt identi fication da tais transmitted
automaticall y.
More information on Mercedes me: http://
www.mercedes.me
Tr ansfer red data during a Mercedes me call
The da tatrans ferred during a Mercedes me call
depends on which service is selected in the
vo ice control sy stem and whe ther Mercedes me
connect services are activated.
If no Mercedes me connect services are activa‐
te d and the data pr otection prom pthas been
confirmed thefo llowing data is transmitted:
R Vehicle identification number
R Mercedes me cus tomer identification num‐
ber
R Reason forth e initiation of the call
R Language set in the multimedia sy stem
R Confirmation of the data pr otection prom pt 422
MBUX multimedia sy stem

If a call is made
for a service appointment via
th e service reminder, thefo llowing data may be
transmitte d:
R Cur rent milea geand main tenance da ta
Tr ans fer is possible assuming therequ ired
data transfer tech nology is suppor tedby the
mobile service operator and thequ ality of
th e mobile connection is suf ficient.
If accident and breakdown mana gement is called
via thevo ice control sy stem and no service has
been activated, but the data pr otection query
has been confi rmed, thefo llowing data can also
be called up from theve hicle bythe Mercedes-
Benz Cus tomer Centre:
R Curr entvehicle location
% Atthe time of going topress, this function is
te ch nically not yetav ailable but can be sup‐
por ted in the future.
If th e data pr otection prom pthas been rejected
th efo llowing data is transmitted:
R Reason forth e initiation of the call
R Rejection of the data pr otection prom pt Mercedes me connect
Note
s on Mercedes me connect
% Mercedes me connect is not available in
eve rycountr y.Find out at a Mercedes-Benz
service centre if these functions are availa‐
ble in your count ry.
Mercedes me connect consists of multiple serv‐
ices.
Depending on whe ther the services are activated
and on theve hicle equipment, you can use the
fo llowing services via the multimedia sy stem and
th eove rhead control panel, forex ample:
R Accident and breakdown mana gement (me
button)
R Ifth e service is activated: Concier geService
(me button)
R Mercedes-Benz eme rgency call sy stem (auto‐
matic emer gency call or SOS button)
Mercedes me connect accident and breakdown
management, the Mercedes me connect Con‐
cier geService (if service is acti vated) and the
Mercedes-Benz emer gency call centre are availa‐
ble foryo u around the cloc k. The me button and
the SOS button can be found
on theve hicle's overhead control panel
(/ page 420).
Yo u can also call the Mercedes-Benz Cus tomer
Centre using the multimedia sy stem
(/ page 421).
Please no tethat Mercedes me connect is a
Mercedes-Benz service. In emer gencies, al ways
call the national emer gency services firs t using
th est andard national emer gency service phone
numbe rs. In eme rgencies, you can also use the
Mercedes-Benz emer gency call sy stem
(/ page 425).
Obser vethe conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me por tal: https://
me.secure.mercedes-benz.com
Fu rther information on Mercedes me connect,
th e pr ovided service scope and operation:
http://manuals.daimler.com/baix/cars/
connectme/en_GB/index.html MBUX multimedia sy
stem 423

Information on Mercedes me connect acci‐
dent and breakdown management
The accident and breakdown management can
include
thefo llowing functions:
R Supplement tothe Mercedes-Benz emer‐
ge ncy call sy stem (/ page 425)
If necessar y,the conta ct person at the
Mercedes-Benz emer gency call centre for‐
wa rdsth e call toMercedes me connect
breakdown and accident management. For‐
wa rding the call is ho wever not possible in all
countries.
R Breakdown assi stance bya mechanic on
location and/or theto wing away oftheve hi‐
cle tothe nearest Mercedes-Benz service
cent re
Yo u may be charge dfo rth ese services.
More information about Mercedes me connect
services can be obtained in the Mercedes me
por tal: https://me.secure.mercedes-benz.com Data transfer
red during Mercedes me con‐
nect call se rvices
The data transfer red during a Mercedes me call
depends on which service is selected in the
vo ice control sy stem and which Mercedes me
connect services are activated.
Which data is transfer redfo rth e services, can
be take n from the cur rently valid term s of use.
These can be obtained in the Mercedes me por‐
ta l: https://me.secure.mercedes-benz.com Mercedes me and apps
Information about Mercedes me
When
you log in with a user account tothe
Mercedes me por tal,th en services and of fers
from Mercedes-Benz will be available to you.
Av ailability is countr y-dependent.
Fo r more information consult a Mercedes-Benz
service centre or visit the Mercedes me por tal:
http://me.secure.mercedes-benz.com
% Make sure you alw ayske ep the Mercedes
me apps updated. Calling up
the Mercedes me user account
Multimedia sy stem:
4 © 5
Mercedes me & Apps
Yo ur vehicle is connected with a user
account #
Select Mercedes me.
Information about the connected user
account appears.
Yo ur vehicle is not yet connec ted with a user
account #
Select Mercedes me. #
The instructions for creating a user account
and connecting theve hicle with this follow
on the media displa y.
% Ifth e Mercedes me app is available on a
mobile phone, theve hicle connection can be
accomplished using the QR code shown.
Calling up the Mercedes me services
Re quirements:
R The vehicle is connected with the user
account. 424
MBUX multimedia sy stem

Multimedia sy
stem:
4 © 5
Mercedes me & Apps #
Select Services.
Wi thin theva rious categories you can see the
Mercedes me services you ha vealready pur‐
ch ased and also those still available topur‐
ch ase.
To activate or deactivate the services, log in
to yo ur user account in the Mercedes me
por tal.
Deleting a connection between a user
account and theve hicle
Re quirements:
R The (vehicle) profile of the user account that
wa sfirs t connected wi th theve hicle is selec‐
te d.
R The profile is synchronised (/ page 320).
R A PIN has been set.
Multimedia sy stem:
4 © 5
Mercedes me & Apps
5 Mercedes me #
Select Delete vehicle assignment. #
Ente rth e PIN of the connected user account.
% Only the user, whose user account wasfirst
connected wi th theve hicle can dele tethe
connection between all user accounts and
th eve hicle. Mercedes-Benz emer
gency call sy stem Information on
the Mercedes-Benz emer‐
ge ncy call sy stem
The Mercedes-Benz emer gency call sy stem only
functions in areas where mobile phone co verage
is available from there leva nt contract pa rtner.
Insu fficient network co verage from there leva nt
contract pa rtner may result in an emer gency call
not being transmitted.
The ignition mu stbe switched on before an auto‐
matic emer gency call can be made.
% The Mercedes-Benz eme rgency call sy stem
is activated at thefa ctor y.Using the
Mercedes-Benz emer gency call sy stem is
free of charge. Overview of
the Mercedes-Benz emer gency
call sy stem
The Mercedes-Benz emer gency call sy stem can
help todecisively reduce the time between an
accident and the ar riva l of emer gency services
at the site of the accident. It helps locate an
accident site in places that are dif ficult to
access.
The emer gency call can be made au tomatical ly
( / page 426) or manually (/ page 427). Only
make emer gency calls if you or others are in
need of rescue. Do not make an emergency call
in theeve nt of a breakdown or a similar situa‐
tion.
Yo u can find more information on there gional
av ailability of the Mercedes-Benz emer gency call
sy stem at: http://www.mercedes-benz.com/
connect_ecall.
Message in the media displa y:
The following messages appear in the media dis‐
play:
R SOS NOT READY :th e ignition is not on or
th ere is a malfunction with the emer gency
call sy stem (/ page 306). This does not MBUX multimedia sy
stem 425

necessa
rily indica tecompl etefa ilure of the
emer gency call sy stem. Emer gency calls call
st ill be transmitted.
The display only refers to theve hicle and
does not take account of theav ailability of
mobile phone networ ksand the Mercedes-
Benz emer gency call centre.
The functional readiness of the emer gency
call sy stem on theve hicle can be seen when
th eSOS NOT READY display disappears once
th e ignition is switched on.
R G: The icon appears in the display during
an active emer gency call.
% Ifth ere is a malfunction in the Mercedes-
Benz emer gency call sy stem (e.g. a fault with
th e speaker, microphone, airbag, SOS but‐
to n), a cor responding message appears in
th e multifunction display of the instrument
clus ter.
Tr iggering an automatic Mercedes-Benz
emer gency call
Re quirements:
R The ignition is switched on. R
The star ter battery is suf ficiently charge d.
The Mercedes-Benz emer gency call sy stem trig‐
ge rs an emer gency call au tomatical lyin thefo l‐
lowing cases:
R After activation of there stra int sy stems such
as airbags or seat belt tensioners af ter an
accident.
R After an auto maticallyinitiated emer gency
st op byActive Emergency Stop Assist.
The emer gency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R A messa gewith accident data is transmitted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz emergency call centre
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R Under cer tain circums tances da tais also
transmitte d inthevo ice channel tothe
Mercedes-Benz emer gency call centre. This allo
wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz Service Cent reto
be initiated quickl y.
The SOS button in theove rhead control panel
fl ashes until the emer gency call is finished.
It is not possible toimmediately end an auto‐
matic emer gency call.
If th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ically sent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe displa y. #
Dial the emer gency number 11 2onyour
mobile phone.
If an eme rgency call has been initiated:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre service pr ovider. 426
MBUX multimedia sy stem

R
Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediatel y.
Tr iggering a manual Mercedes-Benz emer‐
ge ncy call #
Touse the SOS but ton in theov erhead
control panel: pressthe SOS button at least
one second long . #
Touse voice control: usethe LINGUA‐
TRONIC voice commands (/ page 294).
The emer gency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R A messa gewith accident data is transmit ted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz eme rgency call cent re
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres. R
Under cer tain circums tances da tais also
transmitte d inthevo ice channel tothe
Mercedes-Benz emer gency call centre.
This allo wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz Service Cent reto
be initiated quickl y.
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre service pr ovider.
R Onthe basis of the call, the service pr ovider
decides whe ther it is necessary tocall res‐
cue teams and/or the police tothe accident
site.
If th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ically sent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe media displa y. #
Dial the emer gency number 11 2onyour
mobile phone.
Ending an unin tentionally triggered manual
Mercedes-Benz emer gency call #
On the multifunction steering wheel:
select ~.
Data transfer of the Mercedes-Benz emer‐
ge ncy call sy stem
In theeve nt of an au tomatic or manual emer‐
ge ncy call thefo llowing data is transmitte d,for
ex ample:
R Vehicle's GPS position data
R GPS position data on thero ute (a few hun‐
dred metres before the incident)
R Direction of tra vel
R Vehicle identification number
R Vehicle drive type
R Number of people de term ined tobe in the
ve hicle
R Whe ther Mercedes me connect is available
or not MBUX multimedia sy
stem 427

R
Whe ther the emer gency call was initiated
manually or automatically
R Time of the accident
R Language setting on the multimedia sy stem
Fo r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R The cur rent vehicle position can be called up.
R Avo ice connection totheve hicle occupants
can be es tablished
% ForRu ssia: various functions, e.g. receiving
traf fic information, cannot be per form ed for
up totwo hou rsafte r sending an emer gency
call.
Fu nction of the emer gency call sy stem self-
diagnosis (Russia)
Yo ur car verifies the operability of the emer‐
ge ncy call sy stem each time the ignition is ON.
In case of sy stem failure, you will be informed
with text messa geon the instrument clus ter and
with red indicator SOS NOT READY onthe media
displa y. Please, make sure,
that during 30 seconds af ter
switching ignition ON there d indicator SOS
NOT READY inthe upper right corner of the
media display is switched OFF, this means the
emer gency call sy stem passed diagnostics suc‐
cessfully. If necessar y,switch ON the media dis‐
pla y,if it was switched OFF before.
St arting/ending ERA-GLONASS test mode
(Russia)
Re quirements:
R The star ter battery is suf ficiently charge d.
R The ignition is switched on.
R The vehicle has been stationary for at least
one minute. #
Tostart thete st mode: press and hold the
~ button on the multifunction steering
wheel for at least five seconds.
The test mode is star ted and automatically
ends af terth e language test has been per‐
fo rm ed. #
Toend thete st mode manuall y:switch off
th e ignition.
The test mode is ended. Online and Internet functions
Internet connection
Information on connecting
tothe Internet &
WARNING Risk of di stra ction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle
when driving, you will be distracted from the
traf fic situation. This could also cause youto
lose control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating the multimedia sy stem. 428
MBUX multimedia sy stem

&
WARNING Risk of an accident from
ope rating mobile communication equip‐
ment while theve hicle is in motion
Mobile communications devices distract the
driver from the traf fic situation. This could
also cause the driver tolose control of the
ve hicle. #
Asthe driver, only operate mobile com‐
munications devices when theve hicle is
st ationar y. #
As a vehicle occupant, only use mobile
communications devices in the areas
intended forth is purpose, e.g. in the
re ar passenger compartment. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating mobile communication equipment in
th eve hicle. Depending on
theve hicle's equipment, you can
es tablish an Internet connection in thefo llowing
wa ys:
R Vehicles with a communication module:
Internet use including Mercedes me connect
services and data roaming (/ page 429).
R Vehicles without a communication mod‐
ule:
- viaWi-Fi wi tha data-enabled mobile
phone (/ page 429)
- via Blue tooth®
with a data-enabled
mobile phone (/ page 430)
The In tern et functions can only be used toa limi‐
te d degree whilst driving.
Fu nction of the communication module
On vehicles with a built-in communication mod‐
ule, the Internet connection is es tablished via an
integrated SIM card.
To use In tern et access via the communication
module thefo llowing conditions must be me t:
R Mercedes me connect is active and ready for
operation. R
Mercedes me connect is activated for Inter‐
net access.
R In some countries: data volume via Mercedes
me connect is available.
In some countries: if the data volume limit is
re ached, theav ailability of Mercedes me con‐
nect services is limited. The data volume must
be pur chased via Mercedes me connect.
% Con tact a Mercedes-Benz service centre to
fi nd out wh ether it is possible topur chase
data volume in your count ry.
Setting up an Internet connection via Wi-Fi
Re quirements:
R theWi -Fi function is acti vated on the multi‐
media sy stem (/ page 343).
R theWi -Fi function is acti vated on the mobile
phone (see the manufacturer's operating
instructions).
R Internet access via Wi-Fi is acti vated (see the
manufacturer's operating instructions). MBUX multimedia sy
stem 429