2019 MERCEDES-BENZ EQC SUV ESP

Processing of personal data via
the11 2
emer gency call sy stem (EU eCall)
All processing of personal data via the11 2 emer‐
ge ncy call sy stem (EU eCall) cor responds with
th e specifications in the EU Regulation
20 16 /679 "on the pr otection of individuals with
re ga rd tothe processing of personal data
(GDPR)" and is based particular lyon the neces‐
sity of upholding the vital interests of the af fec‐
te d person in accordance with Article 6, Clause
1, Letter d of the GDPR.
The processing of this type of data is strictly
limited tothe purpose of operating the emer‐
ge ncy calls tothest andard European emer gency
call number 112.
Data recipient
The recipients of da tathat is processed using
th e11 2 emergency call sy stem (EU eCall) are the
re leva nt eme rgency call inquiry term inals that
are specified tofirs tre cei veand handle emer‐
ge ncy calls tothest andard European emer gency
call number 112by there spective country
authorities in whose territory you are located. Ar
rangements for data processing
Bo th emer gency call sy stems are designed so
th at thefo llowing requ irements are fulfilled:
R The data con tained in the sy stem memory is
not accessible outside the sy stem prior to
th e initiation of an emer gency call.
R Both emer gency call sy stems cann otbe
traced and there is no continuous tracking in
normal operation.
R The data in the sy stem's internal memory is
automatically and continuously dele ted.
R The location data of theve hicle is continu‐
ously overwritten in the sy stem's internal
memor y,so that no more than the last three
cur rent locations requ ired forth e normal
function of the sy stem are available.
R The record of the activity data of bo themer‐
ge ncy call sy stems is only kept for as long as
is requ ired tofulfil the purpose of handling
th e emer gency call, and under no circum‐
st ances for more than 13 hours af terthe
time that an emer gency call is initia ted. Rights of persons af
fected bythe data pro‐
cessing
The person af fected bythe data processing (the
ve hicle owner) has theright toaccess the data
and if applicable can demand the cor rection,
del etion or bar ring of da tathat af fects him or
her and that the processing of which does not
cor respond with the GDPR regulations. Each cor‐
re ction, del etion or bar ring car ried out according
to this regulation must be shared with theth ird
party towhich the data has been transmit ted,
pr ov ided this does not pr oveto be infeasible and
does not incur disproportionate expenditure.
The person af fected bythe data processing has
th eright tocomplain tothe appropriate data
pr otection authority should they be of the opin‐
ion that their rights ha vebeen infringed bythe
processing of their personal data.
Re sponsible contact point forth e processing of
access rights: Authorised company representa‐
tive for data pr otection, Daimler AG, HPC G353,
D-70546 Stutt gart, Germany 426
MBUX multimedia sy stem

The
FIXindicator is displa yed af terth e name of
th eTV channel.
Channel fix is switched off
Depending on reception qualit y,theTV tuner
au tomatical lyswitches toan alternative channel
with the same programme conte nt but better
re ception. Using this function, the best possible
te levision picture can be found, rega rdless of the
re ception qualit y.
Ac tivating/deactivating channel fix
Multimedia sy stem:
4 © 5
Media 5
TV 5
Z
5 General #
Select General settings. #
Switch Station fix on or off.
When the option is switched on, the display
button is activated. Switching
the count ry-specific character set
fo r the TVchannel on/off
Multimedia sy stem:
4 © 5
Media 5
TV 5
Z
5 General #
Select General settings. #
Switch Country-specific character set on or
off.
When the option is switched on, a count ry-
specific character set is used forth e displa y.
When the option is switched off, thech arac‐
te r set transmitted bythe cur rently set TV
ch annel is used forth e displa y.
The respective TVchannel is responsible for
th e transmission of thech annel-dependent
ch aracter set. Channel list
overview The
TVtuner sho wsthe cur rent programme on
th e digital TVchannels or radio stations with
adequate reception in its ownch annel list.
The order of thech annel lists is alphabetical or
countr y-specific. The
TVtuner requ ires a short amount of time to
update the information.
The channel lists show thefo llowing information:
R recei vable channel names
R programme title
The information is shown under thefo llowing
conditions:
R it is broadcast bythe digital channel
R there ception conditions are adequate Favo
urites Overview of
TVprog rammes (f avourites)
Yo u can create a total of 40 digital TVchannel
fa vo urites.
St oring TVchannels
Multimedia sy stem:
4 © 5
Media 5
TV #
Select in
the menu . #
Select Presets. 452
MBUX multimedia sy stem

ASS
YST PLUS se rvice inter val display Fu
nction of the ASS YST PLUS se rvice inter val
displ ay The ASS
YST PLUS service inter val display on the
instrument display informs you of the next regu‐
lar service due date.
Depending on the operating conditions of the
ve hicle, there maining time or dis tance until the
next service due da tewill be displa yed.
Yo u can hide this service display using the back
button on the left-hand side of thesteering
wheel.
Yo u can obtain information concerning the serv‐
icing of your vehicle from a qualified specialist
wo rkshop, e.g. a Mercedes-Benz Service Centre. Displaying
the service due da te On-board computer:
4 Service 5
ASSYST PLUS
The next service due date is displa yed. #
Toexitth e displa y:press the back button
on the left-hand side of thesteering wheel. Make sure
toobser vethefo llowing fur ther rela‐
te d subjec t:
R Operating the on-board computer
(/ page 264). Information on
regular main tenance work *
NO
TEPremature wearthro ugh failure to
obser veservice due dates Service
workwhich is not car ried out at the
ri ght time or incomple tely can lead to
inc reased wear and damage totheve hicle. #
Alw ays obser vethe prescribed service
inter vals. #
Alw ays ha vethe prescribed service
wo rkcar ried out at a qualified specialist
wo rkshop. Note
s on special service requ irements The prescribed service inter
val is based on nor‐
mal operation of theve hicle. Maintenance work
will need tobe per form ed more of tenth an specified if
theve hicle is operated under ardu‐
ous conditions or increased loads. This is the
case for frequent operation in mountainous ter‐
ra in or on poor road sur faces, forex ample.
In these or similar operating conditions, ha vethe
interior air filter changed more frequent ly. The
tyres must be checked more frequently if the
ve hicle is operated under increased loads. Fur‐
th er information can be obtained at a qualified
specialist workshop.
The ASS YST PLUS service inter val display is only
an aid. The driver of theve hicle bears responsi‐
bility as rega rdsto whe ther maintenance work
needs tobe per form ed more of tenth an speci‐
fi ed based on the actual operating conditions
and/or loads. Batte
rydisconnection periods The AS
SYST PLUS service inter val display
can only calculate the service due da tewhen
th e bat tery is connected. #
Notedown the service due date displa yed on
th e instrument display before disconnecting
th e battery (/ page 459). Maintenance and care
459

Cleaning and car
eA voiding paintwork damage
Matt finish
Only use care products appr ovedfo r Mercedes-Benz. R
Do not polish theve hicle and light-alloy wheels.
R Only use car washes that cor respond tothe latest engi‐
neering standards.
R Do not use car wash programmes with a final hot wax
treatment.
R Do not use paint cleane rs, buf fing or polishing products,
gl oss preser vers, e.g. wax.
R Alw ays ha vepaintwork repairs car ried out at a qualified
specialist workshop. Note
s on cleaning decorative foils Obser
vethe no tes on matt finish care in the
ch ap ter "No tes on paintwork/matt finish paint‐ wo
rkcare" (/ page 466). They also apply to
matt decorative foils. Maintenance and care
467

#
Drive tothe nearest qualified specialist work‐
shop and ha vethe tyre, tyre sealant bottle
and filling hose replaced there. Batte
ry(vehicle) Note
s onthe12 V battery &
WARNING Risk of an accident due to
wo rkcar ried out incor rectly on the bat‐
te ry
Wo rkcar ried out incor rectly on the battery
can, forex ample, lead toa short circuit. This
can lead tofunction restrictions in saf ety-re l‐
eva nt sy stems, e.g. the lighting sy stem, ABS
(anti-lock braking sy stem) or ESP ®
(Elec‐
tronic Stability Prog ram). The operating
saf ety of your vehicle may be restricted.
Yo u could lose cont rol of theve hicle in the
fo llowing situations:
R when braking
R intheeve nt of ab rupt steering manoeu‐
vres and/or when theve hicle's speed is
not adap tedto thero ad conditions #
Intheeve nt of a sho rtcircuit or a simi‐
lar incident, contact a qualified special‐
ist workshop immediately. #
Do not continue driving. #
Alw ays ha vewo rkon the battery car ried
out at a qualified specialist workshop. R
Further information on ABS (/ page198)
R Further information on ESP ®
(/ page 198)
Fo r saf etyre asons, Mercedes-Benz recommends
th at you on lyuse bat teries which ha vebeen tes‐
te d and appr ovedfo ryo ur vehicle byMercedes-
Benz. These batteries pr ovide inc reased impact
pr otection topreve ntvehicle occupants from
suf fering acid bu rns should the battery be dam‐
aged in theeve nt of an accident. &
WARNING Risk ofexplosion due toelec‐
tros tatic charge
Electros tatic charge can cause spa rks which
may ignite the highly flammable gas mixture
in the batter y. #
Todischar geany electros tatic charge
th at may ha vebuilt up, touch the me tal ve
hicle body before handling the bat‐
te ry. The highly
flammable gas mixture is created
while the battery is charging and during starting
assis tance. &
WARNING Danger of chemical burns
from the battery acid
Battery acid is caustic. #
Avoid contact with the skin, eyes or
clo thing. #
Do not lean overth e batter y. #
Do not inhale battery gases. #
Keep children away from the batter y. #
Immedia tely rinse battery acid off thor‐
oughly with plenty of clean water and
seek medical attention immediately. 480
Breakdown assi stance

+
ENVIRONMENTAL
NOTEEnvironmental
dama gedue toimproper disposal of bat‐
te ries Batteries conta
in pollutants. It is
illegal todispose of them with the household
ru bbish. #
Dispose of batteries in an
environmen tally responsible manner.
Ta ke dischar ged batteries toaqu alified
specialist workshop or toa collection
point for used batteries. If
yo u ha vetodisconnect the12 V batter y,con‐
ta ct a qualified specialist workshop.
Comply with saf ety no tes and take protective
measures when handling batteries. Risk of
explosion. Fire, naked
flames and smoking are
prohibi ted when handling the batter y.
Av oid creating spar ks. Electrolyte
or battery acid is cor ro‐
sive. Avoid contact with the skin, eyes
or clo thing. Wear suitable pr otective
clo thing, in particular glove s, an
apron and a face mas k.Immedia tely
ri nse electrolyte or acid splashes off
with clean water.Consult a doc tor if
necessar y. We
ar saf etygl asses. Ke
ep children away. Obser
vethis Owner's Manual.
If yo u do not wanttouse theve hicle for a long
period of time, consult a qualified specialist
wo rkshop. Note
s onthe high-voltage bat tery &
DANG ER Risk of explosion from exces‐
sive internal pressure of the high-voltage
battery
In theev ent of a vehicle fire ,th e internal
pressure of the high-voltage battery could
exc eed a critical value. In this case, flamma‐
ble gas escapes thro ugh a bleed valve in the
ve hicle's underbody.
The gas can ignite. #
Stop thech arging process immediately
in case of unusual odours, smo keor
burn mar ks. Breakdown assis
tance 481

Note
s on noise or unusual handling charac‐
te rist ics
While driving, pay attention tovibrations, noises
and unusual handling characteristics, e.g. pulling
to one side. This may indicate that the wheels or
tyres are damaged. If you suspect that a tyre is
defective, reduce your speed immediatel y.Stop
th eve hicle as soon as possible tocheck the
wheels and tyres for dama ge. Hidden tyre dam‐
age could also be causing the unusual handling
ch aracteristics. If youfind no signs of damage,
ha ve the tyres and wheels checked at a qualified
specialist workshop. Note
s onregular lyinspecting wheels and
tyres &
WARNING Risk of accident from dam‐
aged tyres
Dama ged tyres can cause tyre pressure loss.
As a result, you could lose cont rol of your
ve hicle. #
Check the tyres regularly for signs of
dama geand replace any damaged tyres
immediatel y. Car
ryout thefo llowing checks on all wheels reg‐
ularly, at least once a month or as requ ired, e.g.
prior toa long journey or driving off- road:
R Check the tyre pressure (/ page 491).
R Visually inspect tyres and wheels for dam‐
age.
R Check theva lve caps.
The valves must be pr otected against mois‐
ture and dirt bytheva lve caps appr oved
especially foryo ur vehicle byMercedes-Benz.
R Visual check of the tyre tread dep thand the
tyre contact su rface across the entire width.
The minimum tread dep thfor summer tyres
is 3 mm and for winter tyres 4 mm. Note
s on snow chains
* NO
TEDama getocomponents of the
ve hicle body or chassis due tofitted
snow chains If
yo ufit snow chains tothe front wheels of
4MATIC vehicles, you may damage co mpo‐
nents of theve hicle body or chassis. #
Onlyfit snow chains tothere ar wheels
of 4MATIC vehicles. Obser
vethefo llowing no tes when using snow
ch ains:
R Snow ch ains are on ly permissible for cer tain
wheel/tyre combinations. You can obtain
information about this from a Mercedes-Benz
Service Cent re.
R For saf etyre asons, on lyuse sn ow chainsthat
ha ve been specifically appr ovedfo ryo ur
ve hicle byMercedes-Benz, or snow chains
with the same quality standard.
R If sn ow ch ains are fitted, the maximum per‐
missible speed is 50 km/h. 490
Wheels and tyres

R
Vehicles with Active Parking Assis t:do
not use Active Parking Assist when snow
ch ains are fitted.
% You can permanently limit the maximum
ve hicle speed for driving with winter tyres
(/ page 212).
% You can deactivate ESP ®
to pull away
( / page 201). This allo wsthe wheels to
spin, achieving an increased driving forc e. Ty
re pressure Note
s on tyre pressure &
WARNING Risk of accident due toinsuf‐
fi cient or excessive tyre pressure
Underinfla ted or overinfla ted tyres pose the
fo llowing risks:
R The tyres may bur st, especially as the
load and vehicle speed increase. R
The tyres may wearexc essively and/or
une venly, which may greatlyimpair tyre
traction.
R The driving characteristics, as well as
st eering and braking, may be greatly
impaired. #
Comply with there commended tyre
pressure and check the tyre pressure of
all tyres including the spare wheel regu‐
larly:
R at least once a month
R when the load changes
R before embarking on a lon ger journey
R if operating conditions change, e.g. off-
ro ad driving #
Adjust the tyre pressure as necessar y. Ty
re pressure which is too high or too low can:
R Shor tenth e service life of the tyres.
R Cause increased tyre damage.
R Adversely af fect driving characteristics and
th us driving saf ety, e.g. due toaquaplaning. &
WARNING Risk of accident from repea‐
te d tyre pressure drop
If th e tyre pressure drops repeatedl y,the
wheel, valve or tyre may be damaged.
Insuf ficient tyre pressure can cause the tyres
to bur st. #
Inspect the tyre for signs of fore ign
objects. #
Check whe ther the wheel or valve has a
leak. #
Ifyo u are unable torectify the damage,
conta ct aqualified specialist workshop. Information on
there commended tyre pressure
fo rth eve hicle's factor y-fitted tyres can be found
on the tyre pressure table on the inside of the
soc ketflap (/ page 492).
Use a suitable pressure gauge tocheck the tyre
pressure. The outer appearance of a tyre does
not permit any reliable conclusion about the tyre
pressure. Wheels and tyres
491