2019 MERCEDES-BENZ E-CLASS WAGON tow

1
Service callbu tton (me button)
2 SOS button cover
3 SOS button 0007
Tomak ease rvice call: press butt on1. 0007
Tomak ean eme rgency call:press SOS
butt oncover2 brief lyto open. 0007
Press and hold SOS button3 forat lea st
one second. If
aser vice callisactiv e,an emer gency callcan
st ill be trigg ered. This hasprior ity ove rall other
activ ecalls.
Ser vice calls areonl ypossible ifamobile phone
ne tworkis available.
Inf orma tion abou tth eser vice callusing the
me butt on
A call totheMer cedes- BenzCustomer Cent er
has been initiatedvia theme butt onintheove r‐
head controlpanel orthemultimedia system.
In theeve ntofabr ea kdo wn, youwill getsu p‐
po rt:
R Aqu alif ied Mer cedes-Ben zte ch nici anpro‐
vid es brea kdo wnassist anc eon siteand/ or
th eve hicle willbetowe dto thenear est
aut hor ized Mercedes- BenzCenter.
Yo uma ybe charge dfo rth ese services.
Yo ucan find informa tionon thefo llo wing topics:
R Activati on ofMe rcedes meconnect
R Oper ating theve hicle
R Near estaut hor ized Mercedes-Ben zCent er R
Other products andservices from Mer cedes-
Benz
Dat ais transf erreddur ing thecon nect iontothe
Mer cedes-Ben zCus tomer Cent er
(0013 page326).
Inf ormation onMer cede sme connectacci ‐
dent manag ement
The Mercedes meconnect accidentmanag e‐
ment isan extensi on oftheMer cedes- Benz
emer gency callsy stem (0013 page32 7).
An emer gency callis ma de totheMer cedes-
Benz emergency callcent erafte ran accide nt:
R Avo ice con nection ismade toacon tact per ‐
son attheMer cedes- Benzemergency call
cent er.
R Ifnece ssary,th econ tact per son atthe
Mer cedes-Ben zemer gency callcent erfor‐
wa rdsth ecall toMer cedes meconn ectacci‐
dent manag ement.
Fo rw ardin gth ecall isno tpossible inall
count ries.
R Ifneces sary,theve hicle willbetowe dto an
aut hor izedMer cedes-Ben zCent er. Mult
imed iasystem 325

eCall,
automa ticemer gency calland manu al
emer gency callwill notbe availab le.
The igniti onmus tbe swi tched onbef orean auto‐
matic emerg encycallcan bemade .
0009 eCallis activ ated atthefa ct or y.
0009 eCall canbedeactiv ated byan aut hor ized
Mer cedes-Ben zdealer .Please note that in
th eeve ntow ner shipof theve hicle istrans‐
fe rred toano ther ow ner inits deacti vated
st at e, eCall willremain deactivated unles s
th ene wow ner visits an author ized
Mer cedes-B enzdealer shiptoreact ivat eth e
sy stem.
Ov ervie wof theMer cedes- Benzemergency
call system
eCall canhelp toreduce thetime between an
acciden tand thear riva lof emer gency service s
at thesit eof theacciden t.Ithelps locatean
acciden tsit ein places that aredif ficul tto
acc ess. However,eve nif ave hicle iseq uipped
wit heCal l,th is does notmean thesy stem isON.
As suc h,eCall doesnotre place dialing 911in the
eve ntofan acci dent. The
eme rgency callcan bemade automatical ly
( 0013 page32 7) or manuall y(0013 page328 ).
Onl ymak eemer gency callsifyo uor other sar e
in need ofrescue.
Onl ymak eemerg encycallsifyo uor other sar e
in need ofrescue. Donotmak ean emer gency
cal lin theeve ntofabr ea kdo wnorasimil arsit‐
ua tio n.
Di spl aysin themed iadisp lay:
SOS READY :eC allav ailable
SO SNOT READY: theignition isno ton oreCall
is no tav ailable.
Dur ing anact ive emer gency call,0053 appe ars
in thedispla y.
Yo ucan find mor einf orma tionon there gional
av ailabilit yof eCall system at:htt p://
www .mercedes- benz.com /con nect_ecall .
0009 Ifth er eis amalfunct ionintheemer gency
cal lsy stem (e.g. amalfunct ionwithth e
speak er,micr ophone, airbag,SOS button), a
cor responding messageappea rsinthemul‐
tifun ction displa yof theins trument cluster. Tr
igg ering anaut omat icemer gency call
Re quirement s
R The ignit ionisswitc hedon.
R The star terbatt eryis suf ficie ntlych arge d.
If re stra int systems suchas airbags orEmer ‐
ge ncy Tensi oni ng Device sha ve been activated
af te ran accide nt,theMer cedes- Benzemer‐
ge ncy callsy stem mayaut omatic allyinitiat ean
emer gency call.
The eme rgency callhas been made:
R Avo ice con nection ismade totheMer cedes-
Benz emergency callcent er.
R Ames sage withacc iden tdat ais transm itted
to theMer cedes- Benzemergency callcent er.
The Mercedes-Be nzeme rgency callcent er
can trans mit theve hicle position datato one
of theemer gency callcent ers.
The SOS button intheove rhead control panel
fl ashes untilth eemer gency callis finis hed .
It is no tpo ssi ble to immed iatelyend anaut o‐
matic emergency call. Mu
ltimed iasystem 32
7

Connect
ingUSB devices
000E NO
TEDama gecau sed byhigh temp era‐
tur es High
temp eratur escan damag eUSB devices. 0007
Remo vetheUSB device afte ruse and
ta ke itout oftheve hicle. The
multimedia connection unitisfound inthe
st ow agecom partment unde rth ear mr estand
has twoUSB ports.
Depen dingontheve hicle's equipment, addi‐
tional USBportscan befound inthestow age
com partment ofthecent ercon sole andinthe
re ar passe nger com partment . 0007
Con nectth eUSB device totheUSB port.
Pla yable music files arepla yedbac konl yif
th ecor responding mediadisplayis activ ated.
0009 Use theUSB portidentif iedby00C2 touse
Ap ple CarPla y™and Android Auto.
0009 Dep endingontheve hicle equipment ther eis
an additional USBportin there ar passe nger
com partment .Po rts th at arelabeled witha bat
tery symbol canonly beused tocharge
USB devices.
Selec tingatrac kin themed iapla yba ck
Multimedia system:
0018 Media
Selecting atrac kby skipping toatrac k 0007
Toskip backwards orforw ards toa
tr ac k: navig ateup ordown.
Sel ecting atrac kusin gth ecur rent trac klis t 0007
Select 00D3. 0007
Select Current TrackList. 0007
Select atra ck.
Selec tingplaybac kop tions
Multimedia system:
0018 Media 0019
Z Option s
Pla ying backsimilar trac ks 0007
Select Play Simi larTra cks.
A trac klist wit hsimilar trac ks iscreat edand
pla yedbac k. Pla
ybac kmode 0007
Select Random Mode-Current Playlist.
The current trac klist ispla yedin rando m
or de r. 0007
Select Random Mode-Cu rrent Medium.
All trac ks on theactiv edat ast or ag emedium
ar epla yedin rando morde r. 0007
Select Norm alTra ckSequ ence.
The current trac klist ispla yedin theor der it
appear son thedat ast or ag emedium.
Contr olling media playbac k
Multimedia system:
0018 Media 0019
Y Playback Control
A bar withpla ybac kcon trols issho wn. 0007
Topause playbac k:sel ect and conf irm
Y with thecent ralcon trol elemen t.
The 00CF symbol isdispla yed. 0007
Toresume playbac k:select andconf irm
Y again withth ecent ralcon trol elemen t.
The 00D0 symbol isdispla yed.
To fast forw ard/r ewind 0007
Move00CF onthetimeline. 338
Multimedia system

Ac
tiv atin g/deac tivatin gful l-scree nmode
Mu ltimed iasystem:
0018 Media 0019
à Media Sources 0007
Select adat ast or ag emedium.
Pla yable video files arepla yedbac k. 0007
Toactiv atefull-s cree nmode: select0008
Full Screen. 0007
Todeac tivatefull -screen mod e:press the
to uc hpad.
Cha nging videosettings
Mult imed iasystem:
0018 Media 0019
Z Option s
0019 Picture Format
The follo wing picturefo rm ats areav ailable:
R Automat ic
R 16:9
R 4:3
R Zoom 0007
Select apict urefo rm at. Ad
jus tingthe brightne ssmanu ally
If th eAutom aticpictur efo rm atisswit ched off,
yo ucan adjustth ebr ightn essyourself . 0007
Select Bright ness. 0007
Adjus tth ebr ightn ess. Media
search St
arting themed iasear ch
Multimedia system:
0018 Media 0019
ª Search
Depen dingonthecon nect edmedia sourcesand
fi les, thefo llo wing categor iesarelis ted:
R Current TrackList
R Keyword Search
R Playlists
R Artists
R Albums
R Track s
R Folders
R Music Genres
R Year R
Composers
R Videos
R Podcast s(Apple ®
de vices)
R Audiobook s(Apple ®
de vices) 0007
Select acat egor y.
0009 The categor iesareav ailable assoon asthe
ent ire media content hasbe en read inand
anal yzed . Med
iaInt erface Inf
orma tion abou tth eMed iaInt erface
Media Inte rface isauniv ersal interface forth e
connecti onofmob ile au dio equipm ent.Themul‐
time diasy stem has twoUSB ports.The USB
por tsarelocat edinthestow agecom partment
unde rth ear mr est.
Supp ortedde vic es
The Med iaInt erface allo ws youto connect the
fo llo wing datast or ag emedia:
R iPod ®
R iPhone ® Multimedia
system 34
1

Emer
gency Re
mo ving the safetyve st The
safetyve stsar elocat edinthesaf etyve st
com partments inthedr iver's andfront
passeng erdoor stow agecom partment s. 0007
Toremo ve:pu llou tsa fety vest bag 1by
loop 2. 0007
Open safetyve st bag 1and pulloutthe
saf etyve st.
0009 Ther ear ealso safetyve st com partments in
th ere ar door stow agecom partment sin
whic hsaf etyve stscan bestor ed. 1
Maximum numberofwa shes
2 Maximum wash temp eratur e
3 Donotbleac h
4 Donotiron
5 Donottumble dry
6 Donotdr yclean
7 Class 2saf etyve st The
requ iremen tsdef ined bytheleg alstandar d
ar eon lyfulfille d ifth esaf etyve st isthecor rect
size andisful lyclos ed.
The safetyve st mus tbe replaced inthefo llo wing
situat ions:
R there flect ive st rips aredamag edordir ty
R themaximum permissible numberofwa shes
is exc eeded
R thefluor esc ence has faded Flat
tire No
teson flat tires 000A
WARNIN GRisk ofacci dent dueto aflat
tir e
A flat tirese verely affects thedr iving charac‐
te rist ics aswellas thesteer ing and braking
of theve hicle.
Ti re swith outrun-flat charact eristics : 0007
Donotdr ive on withaflat tire. 0007
Chan getheflat tireimm ediat elywit han
emer gency sparewheel orspar ewheel. Br
eakdo wnassis tance 37
5

Dam
aged tires and atir epr ess ureth at istoo
lo w can significan tly im pair brakin gand han‐
dling charact eristic s. 0007
Donotcon tinue drivin g. 0007
Con sult aqu alif ied spec ialistwo rkshop. If,
afte rte nminut es,atir epr essur eof
200 kPa(2.0 bar/29 psi)hasbeen achie ved: 0007
Swi tchof fth etir einf lation compressor . 0007
Unscr ew thefilling hose from theva lve of the
def ective tir e. 000A
WARNIN GRisk ofacci dent from drivi ng
wi th sealed tires
A tir ete mp orarily sealed withtir esealant
im pair sdr iving charact eristic sand isno t
suit able forhighe rspee ds. 0007
Adaptyo ur drivin gst yle accor dinglyand
dr ive car efull y. 0007
Donotexc eed themaximum speed
limit withatir eth at has been repair ed
using tiresealant. 0007
Obser vethemaximum permissible speedfor
a tir esealed withtir esealan t50 mph
(80 km/ h). 0007
Affix th eupper sectionoftheTIREFI Tst icke r
to theins trument clusterin alocati onwher e
it wil lbe easi lyseen bythedr iver .
000E NO
TEStainin gcaus edbyleakin gtir e
sealant Af
teruse, excess tiresealant mayleak out
fr om thefilling hose. 0007
Ther efor e, place thefilling hose inthe
plas ticbag that con tained theTIREFI T
kit. 000F
ENVIR
ONMEN TALNO TEEnvironme ntal
po lluti on cau sed byenvironmen tallyirre ‐
sponsible disposal Ti
re seala ntcont ains pollu tants. 0007
Have thetir esealant bottle disposed of
pr ofessionall y,e.g. atan aut hor ized
Mer cedes- BenzCenter. 0007
Stow thetir esealant bottle and thetir einf la‐
tion compressor . 0007
Pull away imm ediat ely. 0007
Stop driving afte rapp roxima tely tenminu tes
and checkth etir epr essur eusing thetir e
inf lation compressor .
The tirepr essur emus tno wbe atleas t
13 0kP a(1 .3 bar/1 9psi ). 000A
WARNIN GRisk ofacci dent dueto the
specif iedtirepr essur eno tbeing reac hed
If th especif iedtirepr essur eis no tre ac hed
af te ra br ief drive, thetir eis toobadly dam‐
ag ed. The tiresealant cannotrepair thetir e
in this ins tance.
Dama gedtir es and tirepr essur eth at istoo
lo w can significan tly im pair thebr aking prop‐
er ties and thehandling charact eristic s. 0007
Donotcon tinue drivin g. 0007
Con sult aqu alif ied spec ialistwo rkshop. In
cases suchas theone ment ioned above,con ‐
ta ct an author ized Mercedes-B enzCent er.Or 380
Breakdo wnassis tance

0007
Dur ing star ting assistance :st ar tth e
engine ofthedonor vehicle andrunat idle
spe ed. 0007
Connect theneg ativepole ofthedonor bat‐
te ry and grou nd point 3 ofyour ow nve hicle
by usin gth ejum per cable/c harging cable.
Begin withth edonor batteryfirs t. 0007
During star ting assistance :st ar tth e
engine ofyour ow nve hicle. 0007
Dur ing thech argin gpr oc ess :st ar tth e
ch argin gpr oce ss. 0007
Dur ing star ting assistance :le tth eengines
ru nfo rse veralmin utes. 0007
Dur ing star ting assistance :bef oredis con‐
necting thejum per cable, switchon anelec‐
tr ical consumer inyour ow nve hicle, e.g.the
re ar wind owheat eror lighting.
When thest ar tin gassis tance/c harging proce ss
is com plet e, per form thefo llo wing steps: 0007
First,re mo vethejum per cable/c harging
cable from ground point 3and theneg ative
pole ofthedonor battery, then from positiv e
clam p2 and thepositiv epole ofthedonor batt
ery. Begi nea ch tim ewi th thecon tacts
on your ow nve hicle firs t. 0007
Afterre mo ving thejum per cable/c harging
cable, closecover1 ofposi tiveclam p2.
Fu rther information canbeobt ained ataqu ali‐
fi ed specialis two rkshop. Re
plac ingthe 12Vbatt ery 0007
Obs erve theno teson the12 Vbatt ery
(0013 page38 1).
Mer cedes-Benz recomme ndsthat youha ve the
12 Vbatt eryre placed ataqu alif ied spec ialist
wo rkshop, e.g.atan aut hor ized Mercedes-Benz
Cent er.
Obser vethefo llo wing notesif yo uwa ntto
re place thebatt eryyo urself :
R Alw aysre place afa ulty battery wit habatt ery
whic hmee tsthespecif icvehicle requ ire‐
men ts.
The vehicle iseq uipped withan AGMtech nol ‐
ogy batter y(A bso rbentGlas sMa t)or alith ‐
ium-io nbatt ery. Fu llve hicle functionality is onl
yguar anteed withan AGMbatt eryor lith‐
ium-ion battery. Fo rsaf etyre ason s,
Mer cedes-Ben zre comme ndsthat youon ly
use batteries whic hha ve been tested and
appr oved foryo ur vehicle byMer cedes-Ben z.
R Carryover detac hable parts,suc has vent
hos es,elbo wfitting orterm inal covers from
th ebatt erybeing replaced.
R Mak esur eth at theve nt hos eis alwa ys con‐
nect edtotheor iginal opening ontheside of
th ebatt ery.
Ins tallan yex istin gor supplied cellcaps.
Ot her wise, gases orbatt eryacid could
escape.
R Mak esur eth at detach able partsarere con‐
nect edinthesame way. To
w star ting ortowing away Pe
rm itted towing methods Mer
cede s-Ben zre comme ndstransp orting your
ve hicle inthecase ofabr eakdo wn,rath er than
to wing itaw ay. 386
Breakdo wnassis tance

Fo
rto wing, useato w rope ortow bar withbo th
axle son thegr ound. Donotuse tow bar sys‐
te ms. 000E
NO
TEDama getotheve hicle duetotow‐
ing away inc orrectl y 0007
Obs erve theins truction sand noteson
to wing away. Pe
rm itted towing methods Ve
hicl eeq uipment/ towing
me thod Bo
th axle son thegr ound Fr
ont axle raised Re
ar axle raised
Ve hicles withaut omatic transmis‐
sion Ye
s,maximum 31mile s(50 km) at
31 mp h(50 km/h) No
Yes,ifth esteer ing wheel isfixe din
th ecent erposition withast eer ing
wheel lock.
4MA TICvehicles Yes,maximum 31mile s(50 km) at
31 mp h(50 km/h) No
NoTo
wing withara ised axle: towing should be
per form ed byato wing company. Br
ea kdo wnassista nce 38
7