2019 MERCEDES-BENZ E CLASS maintenance

Welcometotheworld of Mercedes-Benz
Beforeyoufirst drive off,readthis Operator'sManual carefully andfamiliarizeyourself withyourvehicle.Foryourown safety and a longeroperating lifespan,followthe instructions andwarning notices inthis Operator's Manual. Disre‐gardingthem may leadtodamagetothevehicleor personal injury.
Vehicle damageresulting fromthe disregard ofthe instructions is not coveredbythe Mercedes-Benz LimitedWarranty.
The equipment or model designation ofyourvehicle mayvaryaccordingto:
RModel
ROrder
RNationalversion
RAvailability
Mercedes-Benzreservestherighttointroducechanges inthefollowing areas:
Rdesign
Requipment
Rtechnicalfeatures
The equipment inyourvehicle maytherefore dif‐fer fromthat shown inthe descriptions and illus‐trations.
Thefollowing are integral parts ofthevehicle:
RDigital Operator's Manual
RPrinted Operator's Manual
RMaintenance Booklet
REquipment-dependent Supplements
Keepthese documents inthevehicle at alltimes. Ifyou sellthevehicle, always pass all ofthe documents ontothe newowner.
Mercedes-Benz USA,LLC
Mercedes-Benz Canada, Inc.
A Daimler Company
2385840505
2385840505

Infraredreflective windshield function ........13 0
Climate control.........................................131Overview of climate control systems ..........131Operatingthe climate control system .........13 2
Driving and parking.................................13 8Driving ........................................................13 8DYNAMIC SELECT switch ............................148Automatic transmission ..............................15 0Function ofthe 4MATIC ..............................154Refueling ....................................................154Parking .......................................................156Driving and driving safety systems .............165Vehicletowing instructions .........................218
Instrument Display and on-boardcomputer...................................................219Instrument Displayoverview .......................219Overview ofthe buttons onthesteeringwheel ..........................................................220Operatingthe on-board computer .............. 221Settingthe design ...................................... 222
Settingthe additionalvaluerange .............. 222Overview of displays onthe multifunc‐tion display .................................................223Adjustingthe instrument lighting ................224Menus and submenus ................................. 224Head-up Display .......................................... 231
Voice Control System..............................233Notes on operating safety .......................... 233Operation ................................................... 233UsingtheVoice Control System effec‐tively ........................................................... 235Essentialvoice commands .........................235
Multimedia system..................................248Overview and operation ..............................24 8System settings .......................................... 257Fit & Healthy............................................... 268Navigation ..................................................270Telephone ...................................................295Online and Internet functions ......................317Media ......................................................... 323Radio .......................................................... 336Sound .........................................................344
Maintenance and care.............................347ASSYST PLUS service interval display .........347Engine compartment .................................. 348Cleaning and care ....................................... 355
Breakdown assistance............................364Emergency ..................................................364Flat tire ....................................................... 364Battery (vehicle) .........................................370Towstarting ortowingaway.......................375Electrical fuses ........................................... 380
Wheels and tires......................................384Notes on noise or unusual handlingchar‐acteristics ...................................................384Notes onregularlyinspecting wheels andtires ............................................................ 384Notes on snowchains ................................ 385Tirepressure .............................................. 386Loadingthevehicle .................................... 393Tirelabeling ................................................ 397Definition oftermsfor tires and loading ..... 402Changing a wheel ....................................... 405
Contents3

Protectingthe environment
ENVIRONMENTALNOTEEnvironmentaldamageduetooperating conditions andpersonal drivingstyle
The pollutant emission ofyourvehicle isdirectlyrelatedtothewayyou operateyourvehicle.
Helptoprotectthe environmentbyoperatingyourvehicle in an environmentallyresponsi‐ble manner. Please observethefollowingrec‐ommendations on operating conditions andpersonal drivingstyle.
Operating conditions:
Make surethatthe tire pressure is cor‐rect.
Do not carryany unnecessaryweight(e.g.roof luggageracks onceyou nolonger needthem).
Adheretothe service intervals.Aregularly servicedvehicle will contrib‐utetoenvironmental protection.
Always havemaintenanceworkcarriedout at aqualified specialistworkshop.
Personal drivingstyle:
Do not depressthe accelerator pedalwhenstartingthe engine.
Do notwarmupthe engine whilethevehicle isstationary.
Drive carefully and maintain a suitabledistance fromthevehicle in front.
Avoid frequent, sudden accelerationand braking.
Changegear in good time and use eachgear onlyupto

The Operator's Manual and Maintenance Bookletare important documents and should bekeptinthevehicle.
Service andvehicle operation
Vehicle operation outsidethe USA or Canada
Whenyou are abroad withyourvehicle, observethefollowing points:
Rservice points orreplacement parts may notbeavailable immediately.
Runleaded fuel may not beavailableforvehi‐cles with a catalytic converter. Leaded fuelmay cause damagetothe catalytic converter.
Rthe fuel may haveanextremely low octanenumber.Unsuitable fuel can cause enginedamage.
Some Mercedes-Benz models areavailable inEuropethrough our European Delivery Program.For more information, please consult an author‐ized Mercedes‑Benz service center, or writetoone ofthefollowing address:
inthe USA:
Mercedes-Benz USA,LLC
European Delivery Department
One Mercedes-Benz Drive
Sandy Springs, GA 30328
in Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
98VanderhoofAvenue
Toronto, Ontario M4G 4C9
Maintenance
Your customer advisor confirmsthe service inthe servicereport.
Roadside Assistance
The Mercedes-BenzRoadside Assistance Pro‐gram offerstechnical help inthe case of abreakdown.Your callstothetoll-freeRoadsideAssistance Hotline are answeredbyour agents24hours a day,365 daysayear.
1-800-FOR-MERCedes (1-800-367-6372)(USA)
1-800-387-0100(Canada)
You canfind further information intheMercedes-BenzRoadside Assistance Programbrochure(USA) orthe "Roadside Assistance"section inthe maintenance andwarranty infor‐mation booklet (Canada).You willfind bothinthevehicle documentwallet.
Change of address orchange ofownership
Intheevent of achange of address, please sendusthe "Notification of addresschange" intheService and Guarantee booklet or simply calltheMercedes-Benz Customer Assistance Center(USA) onthe hotline number1-800-FOR-MERCedes (1-800-367-6372)or Cus‐tomer Service (Canada) on 1-800-387-0100.Wecanthenreachyou in a timelyfashion, if neces‐sary.
Ifyou sellyour Mercedes, please leaveall litera‐ture inthevehicle sothat it isavailabletothenextowner. Ifyou havepurchased a usedvehi‐cle, please send usthe "Notice of Purchase ofUsed Car" inthe Service and Guarantee bookletor simply callthe Mercedes-Benz Customer
General notes21

Assistance Center (USA) atthe hotline number1-800-FOR-MERCedes (1-800-367-6372)or Cus‐tomer Service (Canada) at 1-800-387-0100.
Operating safety
\nWARNINGRisk of accident duetomal‐functions or systemfailures
Ifyou do not havethe prescribed service/maintenanceworkor anyrequiredrepairscarried out,this couldresult in malfunctionsor systemfailures.
Always havethe prescribed service/maintenanceworkaswell anyrequiredrepairs carried out at aqualified spe‐cialistworkshop.
\nWARNINGRisk of accident or injuryduetoincorrect modifications on electroniccomponent parts
Modification of electronic components,theirsoftware or wiring could impairtheir function
and/orthe function ofother networked com‐ponent parts. In particular, systemsrelevanttosafety could also be affected.
As aresult,these may no longer functionproperlyand/or jeopardizethe operatingsafety ofthevehicle.
Nevertamper withthe wiring and elec‐tronic component parts ortheir soft‐ware.
You should haveallworkon electricaland electronic components carried outat aqualified specialistworkshop.
Observethe "On-board electronics" section in"Technical data".
\nWARNINGRisk offireduetoflammablematerials on hot parts oftheexhaustsystem
Flammable material such as leaves, grass ortwigs may ignite iftheycome into contactwithhot parts oftheexhaust system.
When driving on unpavedroads or off-road,regularlycheckthevehicle under‐side.
Removetrapped plants orotherflam‐mable material.
Ifthere is damage, consult aqualifiedspecialistworkshop immediately.
NOTEDamagetothevehicle
Inthefollowing situations, in particular,thereis arisk of damagetothevehicle:
RThevehicle becomes grounded, e.g. on ahigh curb or an unpavedroad
RThevehicle is driventoofastover anobstacle, e.g. a curb, speed bumpor pot‐hole
RA heavy objectstrikesthe underbody orchassis components
In situations such asthis,the body,theunderbody,chassis components, wheels ortires could be damaged withoutthe damagebeing visible. Components damaged inthis
22General notes

Connecting equipmenttothe diagnostics con‐nection can leadtoemissions monitoring infor‐mation beingreset,forexample. This may leadtothevehiclefailingtomeettherequirements ofthe next emissions inspection duringthe maininspection.
Qualified specialistworkshop
An authorized Mercedes-Benz Center is aquali‐fied specialistworkshop. It hasthe necessaryspecial skills,tools andqualificationstocor‐rectly carryouttheworkrequired onyourvehi‐cle. This particularlyappliestosafety-relevantworks.
Always havethefollowingworkcarried out onyourvehicle at aqualified specialistworkshop:
RSafety-relevantwork
RService and maintenancework
RRepairwork
RModifications aswell as installations andconversions
RWorkon electronic components
RVehicles with 48 V on-board electricalsystem (EQ boosttechnology):workonhighvoltage components ofthe 48 V on-board electrical system
Mercedes‑Benzrecommends a Mercedes‑Benzservice center.
Correct use ofthevehicle
Ifyouremoveanywarningstickers,you orotherscouldfailtorecognize certain dangers. Leavewarningstickersin position.
Observethefollowing information in particularwhen drivingyourvehicle:
Rthe safety notes inthis manual
Rtechnical dataforthevehicle
Rtrafficrules andregulations
Rlawsand safetystandards pertainingtomotorvehicles
Problems withyourvehicle
Ifyou shouldexperience a problem withyourvehicle, particularly onethatyou believemayaffect its safe operation,weurgeyoutocontactan authorized Mercedes-Benz Center immedi‐atelytohavethe problem diagnosed andrecti‐fied. Ifthe problem is notresolvedto your satis‐faction, please discussthe problem again withan authorized Mercedes-Benz Center or, if nec‐essary,contact us at one ofthefollowingaddresses:
Inthe USA:
Mercedes-Benz USA,LLC
Customer Assistance Center
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
CustomerRelations Department
98VanderhoofAvenue
Toronto, Ontario M4G 4C9
General notes25

technical information aboutthevehicle's operat‐ingstate, component loads, maintenancerequirements andtechnicalevents or malfunc‐tions.
Ingeneral,this information documentsthestateof a component part, a module, a system orthesurroundings such as:
Roperatingstatus of system components (e.g.fill levels, batterystatus, tire pressure)
Rstatus messages concerningthevehicle orits individual components (e.g. number ofwheelrevolutions/speed, longitudinal accel‐eration, lateral acceleration, display offas‐tened seat belts)
Rmalfunctions orfaults in important systemcomponents (e.g. lights, brakes)
Rinformation onevents leadingtovehicledamage
Rsystemreactions in special driving situations(e.g. airbag deployment, intervention ofsta‐bility control systems)
Rambient conditions (e.g.temperature,rainsensor)
In additiontoprovidingthe actual control unitfunction,this data assiststhe manufacturer indetecting andrectifying malfunctions and opti‐mizingvehicle functions. The majority ofthisdata istemporary and is only processed inthevehicle itself. Only a small portion ofthe data isstored intheevent or malfunction memory.
Whenyourvehicle is serviced,technical datafromthevehicle can beread outbyservice net‐workemployees (e.g.workshops, manufactur‐ers) orthird parties (e.g. breakdown services).Services includerepair services, maintenanceprocesses,warranty claims andquality assur‐ance measures,forexample. Theread out is per‐formed viathe legally prescribed portforthediagnostics connection inthevehicle. Therespective service network locations orthirdparties collect, process and usethe data. Theydocumenttechnicalstatuses ofthevehicle,assist infinding malfunctions and improvingquality and are transmittedtothe manufacturer,if necessary.Furthermore,the manufacturer issubjecttoproduct liability.Forthis,the manu‐facturerrequirestechnical datafromvehicles.
Fault memories inthevehicle can beresetby aservice outlet as part ofrepair or maintenancework.
Depending onthe selected equipment,you canimport data intothevehicle's comfort and info‐tainment functionsyourself.
This includes,forexample:
Rmultimedia data such as music,films or pho‐tosfor playbackin an integrated multimediasystem
Raddress book datafor use in connection withan integrated hands-free system or an inte‐grated navigation system
Rentered navigation destinations
Rdata aboutthe use of Internet services
This data can be saved locally inthevehicle or itis located on a device whichyou haveconnectedtothevehicle (e.g. smartphone, USBflash driveor MP3 player). Ifthis data isstored inthevehi‐cle,you can deleteit at any time. This data issenttothird parties only atyourrequest, partic‐ularlywhenyou use online services in accord‐ance withthe settingsthatyou haveselected.
General notes27

RThe fueltank is sufficientlyfilled.
Startingthevehicle
\nWARNINGRisk of crushing or entrap‐ment duetounintentionalstarting oftheengine
Limbs could be crushed or trapped iftheengine isstarted unintentionally duringservice or maintenancework.
Always securethe engine against unin‐tentionalstarting before carrying outmaintenance orrepairwork.
Requirements:RParkposition]is selected.
RThe anti-theft alarm system is not activated.
RThe panic alarm is not activated.
RThe hazardwarning lights are switched off.
RThe hood is closed.
RThe doors are closed and locked.
RThe windowsand sliding sunroof are closed.
Startthevehicle usingthe smartphone:
RAftereveryvehiclestart,the enginerunsforten minutes.
RYou can carryout a maximum of two consec‐utivestarting attempts. Thevehicle must bestarted once withthe SmartKeybefore tryingtostartthevehicle again withthe smart‐phone.
RYou canstopthevehicle again at any time.
RFurther information can befound inthesmartphone app.
Securingthe engine againststarting beforecarrying out maintenance orrepairwork:Switch onthe hazardwarning lights.
or
Unlockthe doors.
or
Open a side window orthe sliding sunroof.
Breaking-in notes
Mercedes-AMGvehicles:observethe notes inthe Supplement. Otherwise,you mayfailtorec‐ognize dangers.
Topreservethe engine duringthefirst1,000 miles (1,500 km):
RDrive atvaryingroad speeds and enginespeeds.
RDrivethevehicle in drive programAor;.
RChangegear beforethetachometer needle is