2019 MERCEDES-BENZ E CLASS service

Connecting equipmenttothe diagnostics con‐nection can leadtoemissions monitoring infor‐mation beingreset,forexample. This may leadtothevehiclefailingtomeettherequirements ofthe next emissions inspection duringthe maininspection.
Qualified specialistworkshop
An authorized Mercedes-Benz Center is aquali‐fied specialistworkshop. It hasthe necessaryspecial skills,tools andqualificationstocor‐rectly carryouttheworkrequired onyourvehi‐cle. This particularlyappliestosafety-relevantworks.
Always havethefollowingworkcarried out onyourvehicle at aqualified specialistworkshop:
RSafety-relevantwork
RService and maintenancework
RRepairwork
RModifications aswell as installations andconversions
RWorkon electronic components
RVehicles with 48 V on-board electricalsystem (EQ boosttechnology):workonhighvoltage components ofthe 48 V on-board electrical system
Mercedes‑Benzrecommends a Mercedes‑Benzservice center.
Correct use ofthevehicle
Ifyouremoveanywarningstickers,you orotherscouldfailtorecognize certain dangers. Leavewarningstickersin position.
Observethefollowing information in particularwhen drivingyourvehicle:
Rthe safety notes inthis manual
Rtechnical dataforthevehicle
Rtrafficrules andregulations
Rlawsand safetystandards pertainingtomotorvehicles
Problems withyourvehicle
Ifyou shouldexperience a problem withyourvehicle, particularly onethatyou believemayaffect its safe operation,weurgeyoutocontactan authorized Mercedes-Benz Center immedi‐atelytohavethe problem diagnosed andrecti‐fied. Ifthe problem is notresolvedto your satis‐faction, please discussthe problem again withan authorized Mercedes-Benz Center or, if nec‐essary,contact us at one ofthefollowingaddresses:
Inthe USA:
Mercedes-Benz USA,LLC
Customer Assistance Center
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
CustomerRelations Department
98VanderhoofAvenue
Toronto, Ontario M4G 4C9
General notes25

Reporting safety defects
USA only:Thefollowingtext is published asrequired ofmanufacturers underTitle 49, Code ofU.S.Fed‐eralRegulations,Part575 pursuanttothe"NationalTraffic and MotorVehicle SafetyAct of1966".
Ifyou believethatyourvehicle has a defectwhich could cause a crash or could cause injuryor death,you should immediately informtheNational HighwayTraffic SafetyAdministration(NHTSA) in additiontonotifying Mercedes-BenzUSA,LLC.
If NHTSAreceives similar complaints, it mayopen an investigation, and if itfindsthat a safetydefectexists in agroup ofvehicles, it may orderarecall andremedy campaign. However,NHTSAcannot become involved in individual problemsbetweenyou,your dealer, or Mercedes-BenzUSA,LLC.
Tocontact NHTSA,you may calltheVehicleSafety Hotlinetoll-free at 1-888-327-4236(TTY:1-800-424-9153) (insidethe USA); gotohttp://www.safercar.gov; or writeto:Adminis‐
trator, NHTSA, 400 SeventhStreet,SW.,Wash‐ington, DC 20590, USA.
Further information onvehicle safety can befound at: http://www.safercar.gov
LimitedWarranty
NOTEDamagetothevehicle arisingfrom violation ofthese operating instruc‐tions.
Damagetothevehicle can arise from viola‐tion ofthese operating instructions.
This damage is not covered eitherbytheMercedes-Benz impliedwarranty orbytheNew‑ or Used-VehicleWarranty.
Followthe instructions inthese operat‐ing instructions on proper operation ofyourvehicle aswell as on possiblevehi‐cle damage.
QR codeforrescue card
The QR code is secured inthe fuelfillerflap andonthe opposite side onthe B-pillar. Intheeventof an accident,rescue services can usethe QRcodetoquicklyfindthe appropriaterescue cardforyourvehicle. The currentrescue card con‐tainsthe most important information aboutyourvehicle in a compactform, e.g.therouting oftheelectric lines.
Further information can be obtained at http://www.mercedes-benz.de/qr-code.
Datastorage
Electronic control units
Electronic control units are installed inyourvehi‐cle. Some ofthese are necessaryforthe safeoperation ofyourvehicle, while some assistyouwhen driving (driver assistance systems). Inaddition,yourvehicle provides comfortandentertainment functions, which are also madepossiblebyelectronic control units.
Electronic control units contain datamemorieswhichcantemporarily or permanentlystore
26General notes

technical information aboutthevehicle's operat‐ingstate, component loads, maintenancerequirements andtechnicalevents or malfunc‐tions.
Ingeneral,this information documentsthestateof a component part, a module, a system orthesurroundings such as:
Roperatingstatus of system components (e.g.fill levels, batterystatus, tire pressure)
Rstatus messages concerningthevehicle orits individual components (e.g. number ofwheelrevolutions/speed, longitudinal accel‐eration, lateral acceleration, display offas‐tened seat belts)
Rmalfunctions orfaults in important systemcomponents (e.g. lights, brakes)
Rinformation onevents leadingtovehicledamage
Rsystemreactions in special driving situations(e.g. airbag deployment, intervention ofsta‐bility control systems)
Rambient conditions (e.g.temperature,rainsensor)
In additiontoprovidingthe actual control unitfunction,this data assiststhe manufacturer indetecting andrectifying malfunctions and opti‐mizingvehicle functions. The majority ofthisdata istemporary and is only processed inthevehicle itself. Only a small portion ofthe data isstored intheevent or malfunction memory.
Whenyourvehicle is serviced,technical datafromthevehicle can beread outbyservice net‐workemployees (e.g.workshops, manufactur‐ers) orthird parties (e.g. breakdown services).Services includerepair services, maintenanceprocesses,warranty claims andquality assur‐ance measures,forexample. Theread out is per‐formed viathe legally prescribed portforthediagnostics connection inthevehicle. Therespective service network locations orthirdparties collect, process and usethe data. Theydocumenttechnicalstatuses ofthevehicle,assist infinding malfunctions and improvingquality and are transmittedtothe manufacturer,if necessary.Furthermore,the manufacturer issubjecttoproduct liability.Forthis,the manu‐facturerrequirestechnical datafromvehicles.
Fault memories inthevehicle can beresetby aservice outlet as part ofrepair or maintenancework.
Depending onthe selected equipment,you canimport data intothevehicle's comfort and info‐tainment functionsyourself.
This includes,forexample:
Rmultimedia data such as music,films or pho‐tosfor playbackin an integrated multimediasystem
Raddress book datafor use in connection withan integrated hands-free system or an inte‐grated navigation system
Rentered navigation destinations
Rdata aboutthe use of Internet services
This data can be saved locally inthevehicle or itis located on a device whichyou haveconnectedtothevehicle (e.g. smartphone, USBflash driveor MP3 player). Ifthis data isstored inthevehi‐cle,you can deleteit at any time. This data issenttothird parties only atyourrequest, partic‐ularlywhenyou use online services in accord‐ance withthe settingsthatyou haveselected.
General notes27

You canstore orchange convenience settings/individualization inthevehicle at any time.
Depending onthe equipment,this includes,forexample:
Rsettingsforthe seat andsteering wheel posi‐tions
Rsuspension and climate control settings
Rcustomizations such as interior lighting
Ifyourvehicle is accordingly equipped,you canconnectyour smartphone or another mobile enddevicetothevehicle.You can controlthisbymeans ofthe control elements integrated inthevehicle. Images and audio fromthe smartphonecan be output viathe multimedia system. Cer‐tain information is simultaneously transferredtoyour smartphone.
Depending onthe type of integration,this caninclude:
Rgeneralvehicle data
Rposition data
This allowsyoutouse selected apps onyoursmartphone, such as navigation or music play‐
back.There is no further interaction betweenthesmartphone andthevehicle; in particular,vehi‐cle data is not directly accessible. Which type offurther data processing occurs is determinedbythe provider ofthe specific app used. Which set‐tingsyou can make, if any,depends onthe spe‐cific app andthe operating system ofyoursmartphone.
Online services
Wireless network connectionIfyourvehicle has a wireless network connec‐tion, it enables datatobeexchanged betweenyourvehicle and additional systems. The wire‐less network connection is enabled viathevehi‐cle's transmission andreception unit or via con‐nected mobile end devices (e.g. smartphones).Online functions can be used viathe wirelessnetwork connection. This includes online serv‐ices and applications/apps providedbythe man‐ufacturer orother providers.
Manufacturer's servicesRegarding online services ofthe manufacturer,the individual functions are describedbythe
manufacturer in a suitable place (e.g. Operator'sManual,website ofthe manufacturer) along withtherelevant dataprotection information.Per‐sonal data may be usedforthe provision ofonline services. Data isexchanged via a secureconnection, e.g.the manufacturer's designatedIT systems.Personal data is collected, pro‐cessed and used viathe provision of servicesexclusively onthe basis of legal permissions orwith prior consent.
The services and functions (sometimes subjecttoafee) can usually be activated or deactivated.In some cases,this also appliestothe entirevehicle's data connection. Thisexcludes, in par‐ticular, legally prescribed functions and services.
Third party servicesIf it is possibletouse online services fromotherproviders,these services are subjecttothe dataprotection andterms of use oftheresponsibleprovider. The manufacturer has no influence onthe contentexchanged.
Please inquire,therefore, aboutthe type, scopeand purpose ofthe collection and use of per‐
28General notes

sonal data as part ofthird party services fromtheirrespective provider.
Multimedia system/Mercedes me connect
Ifthevehicle is equipped withthe multimediasystem or Mercedes me connect, additional dataaboutthevehicle's operation,the use ofthevehicle in certain situations, andthe location ofthevehicle may be compiledbythe multimediasystem or Mercedes me connect.
For additional information pleaserefertothechapter "Multimedia system" and/ortheMercedes me connectTerms and Conditions.
Event datarecorders
USA only:
Thisvehicle is equipped with anevent datarecorder (EDR). The main purpose of an EDR istorecord, in certain crash or near crash-like sit‐uations, such as an airbag deployment or hittingaroad obstacle, datathat will assist in under‐standing how avehicle's systems performed.The EDR is designedtorecord datarelatedto
vehicle dynamics and safety systemsfor a shortperiod of time, typically 30 seconds or less.
The EDR inthisvehicle is designedtorecordsuchdata as:
RHowvarious systems inyourvehiclewereoperating
RWhether or notthe driver and frontpassenger seat beltswerebuckled/fastened
RHowfar (if at all)the driverwas depressingthe accelerator and/or brake pedal and
RHowfastthevehiclewas traveling
This data can help provide a better understand‐ing ofthe circumstances in which accidents andinjuries occur. NOTE: EDR data isrecordedbyyourvehicle only if a non-trivial crash situationoccurs; no data isrecordedbythe EDR undernormal driving conditions and no personal data(e.g. name,gender,age and accident location) isrecorded. However,other parties, such as lawenforcement, could combine EDR data withthetype of personally identifying dataroutinelyacquired during a crash investigation.
Accesstothevehicle and/orthe EDR is neededtoread datathat isrecordedbythe EDR, andspecial equipment isrequired. In additiontothevehicle manufacturer,other partiesthat havethespecial equipment, such as law enforcement,canreadthe informationbyaccessingthevehi‐cle orthe EDR.
EDR data may be used in civil and criminal mat‐tersas atool in accidentreconstruction, acci‐dent claims andvehicle safety.Sincethe CrashDataRetrieval (CDR)toolthat is usedtoextractdatafromthe EDR is commerciallyavailable,Mercedes-Benz USA,LLC ("MBUSA")expresslydisclaims any and all liability arising fromtheextraction ofthis informationbyunauthorizedMercedes-Benz personnel.
MBUSA will not share EDR data withothers with‐outthe consent ofthevehicleowner or, ifthevehicle is leased, withoutthe consent ofthe les‐see. Exceptionstothisrepresentation includeresponsestosubpoenasbylaw enforcement;byfederal,state or local government; in connectionwith or arising out of litigation involving MBUSAor its subsidiaries and affiliates; or, asrequiredbylaw.
General notes29

Overview of climate control systems
Notes on climate control
An interior airfilter must always be used sothatthe air conditioning system, pollution level moni‐toring andthe airfiltering functionworkcor‐rectly. Makesurethatthefilter is installed cor‐rectly andthefilter housing inthe engine com‐partment is closed correctly usingthe cap andalways tightly sealed when in operation. Usefil‐tersrecommended and approvedbyMercedes-Benz. Always haveserviceworkcarried out at aqualified specialistworkshop.
Overview ofthe control panelfor dual-zoneautomatic climate control
The indicator lamps onthe buttons indicatethatthe corresponding function is activated.
1

Make surethat marked space2is empty.
RemoveSmartKey1fromthekeyring.
Place SmartKey1in marked space2.Thevehicle willstart after a short time.
IfyouremoveSmartKey1from markedspace2the engine continuesrunning.Forfurthervehiclestarts however,SmartKey1must be located in marked space2duringthe entire journey.
Havethe SmartKey1checked at aqualifiedspecialistworkshop.
Ifthevehicle does notstart:
Place SmartKey1in marked space2andleaveitthere.
Depressthe brake pedal andstartthevehicleusingthestart/stop button.
You can also switchonthe power supplyorthe ignition withthestart/stop button.
Startingthevehicle viaRemoteOnline serv‐ices
Cooling or heatingthevehicle interior beforecommencingyour journey
This function is notavailable in all countries.
Ifyoustartthevehicle viayour smartphone,thepreviously selected air conditioning adjustmentis active.
Ensurethefollowing beforestartingthe engine:
RThe legalstipulations inthe area whereyourvehicle is parked allow enginestarting viasmartphone.
RIt is safetostart andrunthe engine whereyourvehicle is parked.
RThe fueltank is sufficientlyfilled.
RThestarter battery is sufficientlycharged.
You can also setthetemperature withyoursmartphone. Information on Mercedes meconnect andother services: http://www.mercedes.meThis function is notavailablefor all models.
Chargingthe batterybefore commencingyour journey
This function is notavailable in all countries.
RIfthevehicle battery is discharged,youreceivea message onyour smartphone.
RYou canthenstartthevehicle withthesmartphonetochargethe battery.
RThevehicle is automatically switched offafterten minutes.
Ensurethefollowing beforestartingthe engine:
RThe legalstipulations inthe area whereyourvehicle is parked allow enginestarting viasmartphone.
RIt is safetostart andrunthe engine whereyourvehicle is parked.
14 0Driving and parking

RThe fueltank is sufficientlyfilled.
Startingthevehicle
\nWARNINGRisk of crushing or entrap‐ment duetounintentionalstarting oftheengine
Limbs could be crushed or trapped iftheengine isstarted unintentionally duringservice or maintenancework.
Always securethe engine against unin‐tentionalstarting before carrying outmaintenance orrepairwork.
Requirements:RParkposition]is selected.
RThe anti-theft alarm system is not activated.
RThe panic alarm is not activated.
RThe hazardwarning lights are switched off.
RThe hood is closed.
RThe doors are closed and locked.
RThe windowsand sliding sunroof are closed.
Startthevehicle usingthe smartphone:
RAftereveryvehiclestart,the enginerunsforten minutes.
RYou can carryout a maximum of two consec‐utivestarting attempts. Thevehicle must bestarted once withthe SmartKeybefore tryingtostartthevehicle again withthe smart‐phone.
RYou canstopthevehicle again at any time.
RFurther information can befound inthesmartphone app.
Securingthe engine againststarting beforecarrying out maintenance orrepairwork:Switch onthe hazardwarning lights.
or
Unlockthe doors.
or
Open a side window orthe sliding sunroof.
Breaking-in notes
Mercedes-AMGvehicles:observethe notes inthe Supplement. Otherwise,you mayfailtorec‐ognize dangers.
Topreservethe engine duringthefirst1,000 miles (1,500 km):
RDrive atvaryingroad speeds and enginespeeds.
RDrivethevehicle in drive programAor;.
RChangegear beforethetachometer needle is